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Allianceone Receivables Management, Incorporated

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Reviews Allianceone Receivables Management, Incorporated

Allianceone Receivables Management, Incorporated Reviews (385)

This company cancelled a payment from 2007. now say I owe $600 ,8 years later or Driver license will be suspended. What a crocked way to make your company profits.

Review: My complaint against Alliance One is as follows: I have a had a payment plan with Alliance One, regarding several tickets in collections, for almost 6 years. This payment plan was setup long ago as a way to pay my tickets while at the same time keeping my drivers license valid. I always have made my payments every month since starting this payment plan and since Alliance One does not have any way of knowing whether you're current on your payments, other than speaking with a representative and asking, I always ask after making a payment if I am up to date. On March 17th 2014 I called in frantic because I was late for Februarys payment I spoke with the representative at Alliance One and asked him if I had defaulted on my payment plan, the representative explained that I had not yet defaulted but that I should make a payment and that if I could make the current payment I would be caught up. I explained that I would make my payment for February because that's the month I'm late on but that my bill isn't due until the 20th so I would try to call back the next day (03/18/14) but I still had a couple days for Marchs payment. I (as I always do) asked the representative after the payment had cleared if I am up to date which in return the representative acknowledged. On March 28th 2014 I was going to call Alliance One to make Marchs payment when I noticed I received five letters in the mail stating my license will be suspended due to outstanding tickets.

March 28th 2014 1:22pm - I promptly called the courts who explained that they received an email from Alliance One stating that I had defaulted on my payment plan. They suggested that I speak with Alliance One to gather more information.

March 28th 2014 1:23pm - I called Alliance One and explained that I received letters in the mail stating my license would be suspended as of (05/09/14) and that I have already spoke with the courts who state I have defaulted but that I already made Februarys payment and the last representative explained that I didn't default. Alliance One placed me on hold and returned stating that [redacted] County no longer has a contract with Alliance One, that [redacted] County was allowing the current clients with active payment plans to keep their ite** at Alliance One and that mine must have just gotten pulled out, they explained that I should call the courts and set up a payment plan with them because there was nothing Alliance One could do.

March 28th 2014 3:05pm - I called the courts again and got connected directly with the woman who receives emails from Alliance One she stated again that they received an email from Alliance One stating I had defaulted and that is why they pulled my ite** out of Alliance One, the woman at the court proceeded to tell me that if Alliance One contacts them and states that I didn't default that they could send the ite** back to Alliance One.

March 28th 2014 3:11pm - I called Alliance One and proceeded to explain the information I received from the court, after lengthy hold a representative of Alliance One came back on the line and stated they reviewed my account and took note that I in fact did default because of a missed payment in November, I explained to the representative that I had no idea I missed a payment in November, that every time I have called in since then I have asked if I was up to date and always told that I was. I explained that they have no system other than physically asking to know whether or not you are up to date on your payments so I ensure to ask. I also made note to the representative that I had just made my last payment on March 17th which was actually a late payment for February I asked the representative at that time if I was up to date which he replied that I was. I also made note that had I been aware of missing Novembers payment I wouldn't have been so concerned of Februarys but for the very late Novembers. I explained that I have no way of knowing I missed a payment if I ask a representative if I'm up to date and they ensure me that I am. The representative then explained that there was nothing that he could do and that my payment plan was gone. I then asked to speak to a manager, after a lengthy wait I got in touch with a manager and informed him of the situation. I explained that had I known about being late on Novembers I don't think I would have called in frantic about being late on Februarys. The manager explained that he would go back and listen to the call that took place on March 17th 2014 when I made my payment for February. He explained that if the representative I spoke with did not make it clear or inform me that I never made a payment in November which is likely to cause me to default that he would lobby to get the tickets back to Alliance One from [redacted] County Distract Court. The manager then stated that if he listens to the call and the representative did make it clear than the account would stay in default, I agreed and the manager explained that he would call me back after listening to the call. I also explained to the manager that I had previously spoken with the court and they stated that if Alliance One where to send them another email stating that I went into default due to a mistake or if I hadn't gone into default at all they would send the ite** back to Alliance One for me to continue my payment plan and keep my license.

March 28th 2014 4:20pm - The manager at Alliance One called me back and explained that he listened to the call that took place on March 17th 2014 and that the representative did not make it clear that I had missed Novembers payment nor did he make it clear that if I didn't make a payment on March 18th 2014 that I would go into default. The manager than stated that he would contact the court and lobby to get the tickets back into Alliance One to activate my payment plan and allow me to continue it and keep my license valid. The manager gave me his direct contact number at Alliance One and explained that I call him on Monday (03/31/14) to check the status on whether they have gotten the ite** back to Alliance One yet or not.

March 31st 2014 1:01pm - I called the manager at Alliance One directly as instructed, he did not answer so I left a voicemail asking for him to please contact me as soon as possible with an update.

March 31st 2014 3:02pm - I called the manager at Alliance One again, he did not answer so I left another voicemail stating that I was needing a call in regards to an update.

April 1st 2014 3:02pm - I called the manager again at Alliance One because I still hadn't received an update on whether or not the issue had been resolved or the status of the issue at hand.

April 2nd 2014 1:45pm - I had never received a call back from the manager in regards to an update so I called Alliance One directly to get a status on the situation. I explained the situation in full to the representative at Alliance One and explained that I have ye to hear from the manager I spoke to, after a lengthy hold the representative explained that she spoke with the manger and that they where still waiting to hear back from the court in regards to the issue she explained that I could call back on Monday (04/07/14) to check the status on this issue.

April 10th 2014 1:12pm - I decided to give it a couple days and then call Alliance One again regarding this issue, when I called Alliance One I explained the situation to the representative who placed me on hold to look up my account. When the representative returned she stated that they had still not heard from the court about this issue. The representative explained that I could call back on Monday (04/14/14) to check on the status of the issue. I explained that I had been waiting for a very long time and that I have called in everyday and have yet to hear from the manager who was helping me. The representative then stated that the manager had just walked into his office and placed me on hold to speak with him. when the representative returned she stated that she spoke with the manager who instructed he to have me call back the following Monday, the representative explained that she would put a note on the account to have another representative call me if they heard something before that time.

April 10th 2014 1:24pm - I decided to be proactive and call the courts to figure out how long it would be before they got in touch with Alliance One, I was connected again to the lady who receives emails from Alliance One who informed me that she has yet to hear anything from Alliance One. She stated the only thing she has heard was the single email she received stating that I was in default. I explained the situation to her and she stated that I should call Alliance One back and inform them that the court has yet to hear anything further regarding this issue.

April 11th 2014 1:10pm - I called Alliance One to inform them that the court has not received anything from Alliance One stating that I went into default due to the lack of provided and accurate information from them. I explained the situation to the representative at Alliance One who immediately stated that my ite** in my payment plan where pulled by [redacted] County because they no longer have a contract with Alliance One not because I was defaulted. I explained that was inaccurate as I have already spoken with the courts who stated they received an email from Alliance One stating I was in default and that the manager at Alliance One was getting my ite** back due to the fact that I went into default at the fault of Alliance One. The representative place me on hold, when she returned she stated that I defaulted and that the ite** where pulled from Alliance One and that there is nothing further they could do, she also stated that they received word from the court on 04/02/14 that they where not giving the ite** back to Alliance One. I attempted to explained that I had just spoken with the court yesterday (04/10/14) and that they had not heard anything more than I had defaulted and that if that was not the case Alliance One could contact them so the courts could return the ite** to Alliance One to activate my payment plan with them so I can continue to make my payments and keep my license valid, the representative explained that was not the case and there was nothing further that could be done and that I couldn't talk to the manager that was going to get my ite** back to Alliance One because he no longer works in that department.

April 11th 2014 1:35pm - I immediately called the courts and relayed this information to them via voicemail as the lady who was helping me on the courts end did not answer

April 11th 2014 2:12pm - The court called me back and explained that she personally called Alliance One and they stated that I was in default and gave no indication that it was due to Alliance Ones own mistake, she stated that without any other information other than that I'm in default that she cannot send my ite** back to Alliance One.

This entire experience has been frustrating for several reasons, I have been on this payment plan for almost 6 years which allows me to keep my license and only pay $25 a month minimum towards my tickets that where in a bundle payment plan that also didn't gain interest. Now half my ite** are with Alliance One and half are going to a new collection agency that doesn't have a payment plan that at all fits my very tight budget which means I'm very likely to have my license suspended due to the fault of Alliance One. I made three payments since November every time asking if I was up to date and informed that I indeed was, to then be defaulted for missing a payment that I had absolutely no way of knowing I missed. Even after I defaulted I called Alliance One twice the first time they explained the ite** just got pulled then it took 40 minutes the next call for them to figure out that I actually did default. every phone call I have made to Alliance One regarding this issue has taken a massive amount of time and always results in miss/lack of information. Also the end result is Alliance One made a mistake which is resulting in my license possibly suspending and a different payment plan I cannot afford.Desired Settlement: 1. Due to the fact that Alliance One made the mistake which I would have to pay for I believe it is not unreasonable to ask that Alliance One attempt to correct the mistake and bring my ite** back to them and reset up my payment plan that I agreed to almost 6 years ago and allow me to continue my payments as normal also allowing me to keep my license.

2, If it is to late to bring my ite** back to my payment plan I again do not believe it to be unreasonable that Alliance One pay the Ite** that where pulled from them due to their mistake and allow me to continue to pay the ite** that still exist in Alliance Ones office under the same payment arrangement thus allowing me to keep my license and also not accrue any new types of payments due to Alliance Ones mistake.

Business

Response:

April 17, 2014

Review: I recently had dealings with collection agency, Alliance One. I would never reccomend this company nor use them for our own family business. I have never in my history had collection issues before (currently 34 yrs old) Never been delinquent, until this matter when an item became lost due to moving out of county. Yes, lost in the mail. At first, receiving my letter from collection agency,(in August 2012) Alliance One, I paid immediately over the phone. The matter was resolved, or so I thought. When checking my credit afterward, I noticed this account had been closed and therefore damaged my credit report. I tried multiple times to contact a manager and no one called me back. So, I kept calling. Finally, I was informed that I needed to request specifically not to close account at time of payment. I WAS NEVER TOLD THIS NOR WAS IT WRITTEN ON ANY PAPERWORK I RECEIVED IN THE MAIL. I WAS TOLD BY THEY'RE OPERATORS THAT IT WAS MY DUTY TO KNOW THAT. How am I to know that if I have NEVER been delinquent before??? They're procedures are not fare to the payee and damages credit. I believe they have a duty to disclose these details to the payees. It is they're duty as a collection agency to make know the FUTURE RAMIFICATIONS OF THEY'RE ACTIONS. Because what Alliance One does involves me and my credit score for an extended period of time(the payee) I should be informed to consequences and/or options.

Product_Or_Service: credit payment

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like Alliance One to re-enter this matter and make the proper correction to my credit report. Also, in the future, Alliance One should inform they're clients and payees to the options at time of payment.

Business

Response:

November 12, 2013

Review: Alliance One Receivable is reporting incorrect, un-validated and harmful information to my credit report. The reporting has been going on for more than a year. Upon discovery on my credit report I contacted the office listed on the report- [redacted] and in talking to the Allience One representative it was discovered that the account in question was not even mine! Alliance one for more than a year without validating or any other efforts on their part put an account belonging to someone else on my credit report. The person I spoke to said that they would contact the credit reporting agencies and fix the issue. I then asked Alliance One for a letter stating the mistake that was done and validation of 2 other accounts listed on my credit report, the other 2 accounts are no longer collection accounts and were shown as paid, but none the less I asked for validation. They first told me to contact the local office in [redacted] and I did. [redacted] then asked for a fax of my drivers license and I did. 60 days had passed since initial contact and I checked my credit report and I'm still showing a collection account and the other 2 paid accounts. Not a phone call, not a letter, nothing. They have not validated the 2 other paid accounts and REFUSED to provide anything in writting to the effect of the grave error they have made. All they would tell me at the [redacted] office is that they did make a mistake (verbally) and they have informed the credit reporting agencies and to dispute the information with them directly.Desired Settlement: A phone call, a letter and apology would be in order. A phone call to confirm and validate the other 2 accounts or remove them from my credit report. A letter that states that they made a mistake and an apology for the refusing to provide proof that they made a mistake.

Business

Response:

Review: I found accounts [redacted] and [redacted] under Allianceone reporting on my credit report stating included in bankruptcy. I filed a complaint with the Consumer Financial Protection Bureau since these accounts were listed as included in bankruptcy, then they were taken care of and there was no reason to still be reporting them. According to the letter I received from a [redacted] Compliance Officer at Allianceone dated 12-17-2013, she stated that these accounts were NOT included in bankruptcy but listed as paid in full. Now that is not what they are reporting. In fact, you would think that a compliance office would know that they are in violation of the Fair Credit Reporting Act for reporting inaccurate information on my credit report.Desired Settlement: They have admitted in writing that these accounts should NOT be listed as included in bankruptcy but yet they continue to be in violation of the FCRA so I want both accounts removed from my credit file at once!

Business

Response:

Review: I received several calls from them on my cellphone despite the numerous times I've told them not to call my cellphone. I've asked them to mail me an explanation letter detailing what they believe I owe them. They refuse to stop calling my cellphone, they have not mailed me an itemized billm nor a collection letter explaining who they are, what they claim I owe them. The last rep that called me demanded that I verify personal information such as my address, my place of employment, etc. If they are a collection agency, then they should have trained, capable reps that will have accurate information obtained thru "skip-tracing" that is verifiable on it's own in comparence to public records.Desired Settlement: They are not to ever call me again. They will need to validate any debt they claim I have with them. Provide an itemized, detailed bill via US postal mail to they address they should have on file.

Business

Response:

Review: Alliance One reported a collection account to the credit reporting agencies where [redacted] gas is the original creditor on Friday May 3rd. I called [redacted] gas and they confirmed I have no outstanding balance. They told me to call Aliance One and inform them. I called 8 times and was hung up on while on hold. I gave up wasting my time trying to call them. [redacted] said they don't know why they would report when I had already paid [redacted] and that it must be a mix up. I have perfect credit with perfect payment histories with every creditor I have. This collection account that is being falsely reported is severly hurting my credit profile. I applied for credit at 2 different places today and have been denied due to this collection account.Desired Settlement: Alliance One to remove the collection account it is reporting to any and all credit reporting agencies.

Business

Response:

Review: I had a traffic violation with the County of [redacted]. There was some miscommunication with the court leaving me, somehow, with a $600 ticket, part of which is a $300 fine on top of the ticket I was never informed about. I have been dealing with Alliance One, who apparently handles all of their Accounts receivables. I have made calls and inquired about a payment arrangement as per the instructions on the letter from the court. I have called about a dozen times, finally being directed to my 'case manager' after being hung up on and practically yelled at by staff members there. I have called her on my breaks and she has called me back, but during my works hours. I do patient care, I cannot answer the phone during these times. I have always returned these calls and then received a notice stating I have been ignoring all efforts. I called again and have not received a call back. I left my 'case manager' explicit directions about the times I work and could she just leave me a message with instructions on how to set up a payment arrangement. Obviously email is a good alternative as well. I feel that this company is purposefully making this process difficult so that they can collect further payment for 'collection services.' I have no problem paying my bill, but I do have a problem with people who will not work with you. They know I have been trying to contact them yet they send me letters saying that I am ignoring them. I don't know what the next legal course of action against them is, but I would not like to have to pay further fees because they make the process so difficult.Desired Settlement: To set up a payment plan to pay my traffic violation without further fees

Business

Response:

April 16, 2013

Review: We owed money, which Alliance One Receivables was collecting. We logged on to pay the bill and agreed to pay the full amount owed - $280. However, after and only after we had paid did they tell us that they had charged $290 to our credit card, not the $280 we had agreed to. They had tacked on a $10 processing fee without telling us about this fee ahead of time. If we had known about this fee, we would have paid by mail instead.

We should be refunded this $10 fee, since we never authorized it. I tried calling Alliance One to complain, but I only got voicemail.Desired Settlement: We would like a refund of the $10 processing fee, since this fee was not disclosed ahead of time and we did not authorize it.

Business

Response:

Review: I was previously paying on a traffic ticket in 2012 with [redacted] Superior Courts and was on a monthly payment plan. I sent in a payment which should have been the last payment. I received a letter along with my check back from the court system. The letter stated nothing of there being an issue with a postdated check. I only sent checks when there were funds readily available. I assumed that the ticket was paid and never received any other correspondence stating the account was unpaid. This progressed until 2014, when I received word that my state tax return was being withheld by Alliance One for non payment on the traffic ticket account. I have never received anything from them prior to this stating they had acquired the account to collect a debt. When I spoke with a rep at Alliance One I was told that I could dispute the charges. The letter was returned within 2 weeks stating that they were correct. They only provided a letter that did not match what I was given in the returned check, nor could they provide proof that the check had actually been postdated as claimed. They did not provide the account transactions that were made to the court nor did the letters match.Desired Settlement: I would like my tax return given back to me if they cannot provide adequate proof of the check being postdated as I do not believe it was. I would like them to provide me with itemized payment of the account prior to collections as well as proof that I received correspondence with them . I have always paid my traffic fines as I know that non payment can affect my driving privileges. They did not provide me with any chance to handle these issues before taking my tax return. I received my 2012 taxes with no problem, so if there was an issue stemming from 11/2012 as their letter clai** my tax return would have been withheld in 2013. Please help me fix this as there are so many companies taking advantage of people. I am unemployed and full time student with a child, I cannot afford to have money kept that I am sure I paid.

Business

Response:

June 27, 2014Dear **. [redacted]I am writing in response to the concerns expressed to your office by **. [redacted] on June 23, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in her complaint that she was making monthly payments on her ticket. That she sent a postdated check that was returned. When the check for payment was returned **. [redacted] believed her account to be paid off. **. [redacted] states that she received no notices that the ticket was unpaid until her tax return was intercepted.AllianceOne was referred account #[redacted] client reference # [redacted] by [redacted] County Superior Court on August 14, 2013 with a balance of $469.00. At the time the ticket was referred to our office for collection, a notice was mailed to **. [redacted] on August 22, 2013 via first class mail to advise of the item with our office. In addition, two other notices were mailed to the consumer on October 17, 2013, and November 05, 2013 none of which were returned. We feel adequate effort was made to contact **. [redacted] on this matter and regret that we were not able to work out a suitable arrangement with her that would avoid this difficulty for her. Please be advised that, AllianceOne does not control funds intercepted by the FTB for the benefit of the Court in circu**tances where a consumer owes money to that Court.In addition, **. [redacted] contacted our office on April 9, 2014, and stated that she had been making payments on the ticket and that one of her checks had been returned to her uncashed. We received correspondence from **. [redacted] on May 6, 2014 to dispute the interception of her tax refund by the Franchise Tax Board (FTB). **. [redacted] stated in that correspondence that she mailed a postdated check for payment of her account and that it had been returned and was under the impression that the debt was paid. Attached is a copy of the notice the court mailed to the consumer advising of the post-dated check they were returning. On May 22, 2014 a copy of the letter that accompanied the returned check was sent to **. [redacted].A payment was made to AllianceOne by **. [redacted] was on May 23, 2014 for $199.00 which was made through our online payment portal and was applied to the ticket balance and the current balance remaining is $270.00. The FTB has not yet advised us of the amount of the intercepted funds. When they do we will apply the funds to the ticket in question and advise **. [redacted] of any remaining funds that can be returned.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]'s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I made monthly payments EVERY month and as I stated before, if I had received a letter stating that they were not accepting a post dated check, I would have resent it. The total ticket was about $500.00 give or take and I made payments so there should be no way that I owe the full amount again. I have tried calling the company to request a detailed print out of what I paid which I was told the company would not provide. I was lectured by the CSR about how I should remember the amount of the ticket as well as the last payment I sent. This is impossible for me to do as I was in an abusive relationship and suffered with memory lost from the damage done to me head. I have no problem paying my bills, which is why I set up the payment plan. The company that took over the collection is unwilling to show me what was received by the original creditor, they are rude and harass you daily to the point I have had to block their number. The only response I received from the company was a copy of the ticket. I am not disputing I have a ticket, I am disputing the amount owed. The collection agency received my information long before I filed my 2012 and 2013 taxes, neither were intercepted from state or federal. In the time that has passed since the ticket, I NEVER received any documents that I still owed from the court or the collection agency until this year, 2 years later, when my taxes we taken. I have worked with credit collections before and the company is suppose to provide the information proving that a debt is owed. The letter attached to the email I received is NOT what was sent to me with the check. I do not remember exactly what it said but I know for a fact that the letter was longer with more writing than the one attached. I would like the collection agency to provide a print out of all payments that I paid to the courts as well as what the total amount of the ticket was. There is no reason I should have to pay 1,000$ for a ticket that was paid. The CSR reps do not help the customers, they are rude and belittling to the public and should not berate a person who has suffered medical injuries from severe abuse.

Regards,

Business

Response:

July 10, 2014Dear **. [redacted]I am writing in response to the concerns expressed to your office by **. [redacted] on July 1, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in her complaint that she was making monthly payments on her ticket. That she sent a postdated check that was returned. **. [redacted] states that the letter that we forwarded to her when we returned her postdated check is not what she received. **. [redacted] believed her account to be paid off upon the return of her check. **. [redacted] states that she received no notices that the ticket was still unpaid until her tax return was intercepted.AllianceOne was referred ticket #[redacted] client reference # [redacted] by [redacted] County Superior Court on August 14, 2013 with a balance of $469.00. At the time the ticket was referred to our office for collection, a notice was mailed to **. [redacted] via first class mail. In addition, two other notices were mailed to her on October 17, 2013, and November 05, 2013 neither of which were returned by the postal service. We believe adequate effort was made to contact **. [redacted] on this matter and regret that we were not able to work out a suitable arrangement with her that would avoid this difficulty for her.Please be advised that, AllianceOne does not control funds intercepted by the FTB for the benefit of the Court in circumstances where a consumer owes money to that Court.As requested by **. [redacted] please refer to the table below for all payments received by the court:Account Number Client Reference Number Referred By Receipt Date Payment Amount[redacted] County Superior Court March 16, 2012 $56.00 April 23, 2012 $50.00 May 16, 2012 $50.00 June 25, 2012 $50.00 July 25, 2012 $50.00 August 17, 2012 $50.00 September 17, 2012 $50.00 October 24, 2012 $50.00On November 9, 2012 **. [redacted]'s check was returned with a letter indicating that postdated checks could not be accepted. We realize that **. [redacted] does not think she received this letter from the Court but their records show that it was mailed to her. We checked again with the Court and they restated that the letter we enclosed with our previous response did accompany **. [redacted]'s returned postdated check.On May 23, 2014 a payment of $199.00 was received and posted to **. [redacted]'s account by AllianceOne; however it was not sufficient to pay off **. [redacted]'s account. The Court added a civil assessment on this ticket of $300.00 due to the lack of timely payment of the full balance. The current balance to pay off **. [redacted]'s account is $270.00.Ticket Balance Holding Fee Civil Assessment Total Payments Current Balance $565.00 $10.00 $300.00 $605.00 $270.00We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]'s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

Review: I have been making payments for a debt, owed to my college, to Alliance One for 10 months. The payment is automatically debited from my bank account. I recently received a letter stating that my payment was returned due to the inability to locate my account/possible misspelling and/or change of address or incorrect account number. I have been calling for 40 days and I'm being forwarded to a representative whose voicemail is full. I'm not sure if I should continue making payments at this point and have received no guidance from the company.Desired Settlement: To know if my account is still active, to continue making payments. And also, information on when the account info went missing as I only received a check for my 4/15 payment. I will need to be reimbursed for all payments made.

Business

Response:

July 16, 2013

Review: On April 2013 I received a letter from AllianceOne asking me to pay $140 in reference client [redacted] because my account had been referred to the office for collection because of some dental service I received in 2011.

I Immediately call them and explained that [redacted] would have never provided service If I wouldn't have paid before receiving the service. They response was that that was only a deposit what I paid two years ago, of course, I didn't know that since [redacted] never explained it to me. Anyway, I asked AllianceOnce to provide itemized billing information since I did not understand nor accept the charges. The responded that I need to request that via regular mail. I did it, I spent more than $20 on certified mail and Return Receipt service and sent the letters with the same information to their 3 addresses (they have many addresses by the way). I have the confirmation they receipt my letters. I never ever received the statements showing the itemized billing information.

Approximately on June 1st, 2013 I got another letter remind me that I owe $140. I called them again. They told me that the conversation would be recorded and I recorded the conversation too and told the rep as well that everything would be recorded. I explained the same thing but this time the amount went up to $280, the rep corrected the amount and apologized saying that was a mistake and was only $140...I spoke to the supervisor begging for a itemized billing statement. They asked where did I worked and my social security...I told her I am not obligated to provide my SS# or the place I worked for and that is illegal...I mean...I am very suspicious about this business.

I have all the receipts form USPS confirming I request the itemized billing statements. I also have the recording. I am more than willing to provide them to solve any legal issues against this company or to Revdex.com to proceed with actions. ThanksDesired Settlement: $0.00 I do not recognize the charges Account number [redacted] incurred with Alliance One nor [redacted].

Business

Response:

July 10, 2013

I received a phone call from some woman with a heavy accent and seemed to mumble about the debit I owe to c[redacted] o** I can tell she has no customer service experience I had to have her repeat the address several times she was pronouncing suite and truite her speaking was that of street language. she asked me if I would like to participate in a survey I said yes. she put me on hold and told me I could not do the survey!! but in her words next time you can do ok..
All I could think was WOW is this legit I'll wait for my letter.. she gave her name as S[redacted] G[redacted].

Review: The company has failed to identify that an account existed in which they debited money that they claimed owed to the Mobile Giant [redacted]. The company took a total of $331.49. The company reported back to [redacted] that we only paid $39 and kept the rest. Once I brought this to their attention they then proceeded to hang up on me and told me that their jobs were n the line and that they could not tell me anything. I am completely disheartened at the fact that me and my family aren't making much and the money we do make and pay our bills with has been stolen by this company. I am now still in debt with [redacted] and this company has taken our hard earned money. I have all my bills and statements showing that the company took money from me and lied to [redacted].Desired Settlement: I would like a full refund of the money that I paid with confidence to Alliance One. I was under the assumption that my bill was paid and now that isn't the fact.

Business

Response:

December 5, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on November 25, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in her complaint that AllianceOne failed to identify an account existed, yet funds were debited from her account in the amount of $39.00 rather than $331.49 she believes she paid. She states that she brought the payment issue to our attention and that an agent hung up on her.AllianceOne was referred account # [redacted] on July 29, 2013 with a balance of $662.98. Please refer to the table below showing all payments received by AllianceOne.Payment Date Payment Returned Balance AmountBeginning Balance $662.98August 26, 2013 $464.09 198.89September 4, 2013 -$464.09 Y 662.98September 30, 2013 $110.50 $582.48October 15, 2013 $110.50 $471.98October 21, 2013 $71.00 $370.98 -$71.00 Y $471.98 October 29, 2013 $39.50 $402.48 As illustrated by the table above [redacted] made a total of five payments on her account two of which were returned non-sufficient funds. If she has proof of additional payments sent to our office we encourage her to provide it.[redacted]’s account was closed and returned to our client [redacted] for their handling on December 2, 2013. If [redacted] has any further questions or concerns she may contact [redacted] directly at ###-###-####.AllianceOne strives to maintain a positive image among the collection agency industry by training our agents to be professional and courteous at all times. In addition, our collection agents are trained to follow and adhere to FDCPA regulations and specific state laws. AllianceOne does not condone or tolerate any harassing actions by our associates. In the event that such an action can be validated, disciplinary action up to and including termination is taken. Please allow me to assure you that this matter will be addressed with our agent.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,Carol ECompliance Officer

Review: I have been in contact with AllianceOne through written communication and once over the phone. They have been entirely unhelpful and have never given me a straight answer regarding my dispute. They have informed me that they intend to submit the charge to my credit score, despite that I have informed them that I am disputing said charge.

When a dispute is entered regarding a debt collection, it cannot be submitted to a credit score until there has been sufficient due diligence regarding the dispute. I do not feel that they have provided said due diligence.Desired Settlement: I want them to communicate with [redacted] that I am disputing the charge and have provided them with proof of my lease stating that I was not a resident at the apartment during the time that they are billing me.

Business

Response:

March 21, 2014

Revdex.com

Attention: [redacted]

Online Response

Re: [redacted]

ID #: [redacted]

Dear **. [redacted]

I am writing in response to the concerns expressed to your office by **. [redacted] on March 12, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.

**. [redacted] states in his complaint that he has made contact with AllianceOne via written as well as phone correspondence. He states that the AllianceOne agent was not helpful, and that the agent stated that they intended to submit this charge to the Credit Reporting Agencies. **. [redacted] states that he does not feel that he has enough evidence to prove that this debt belongs to him. **. [redacted] states that he has proof that he was not a resident at the apartment at the time the charges were incurred. **. [redacted] has disputed these charges not only with our client, but with AllianceOne as well.

AllianceOne was referred account #[redacted] from [redacted] of [redacted] on January 28, 2014. It currently has a balance of $75.89. AllianceOne received correspondence from **. [redacted] on February 8, 2014 disputing these charges. He also sent a copy of his lease to prove that he did not live at the residence where services were being provided at the time the charges were incurred. The account was marked as a dispute and telephone numbers ceased as is our process. We additionally, requested verification of the debt from our client.

[redacted] responded that they never received any calls from **. [redacted] requesting the disconnection of service at the time he vacated the apartment. When [redacted] did receive notice he was no longer the tenant at the address they disconnected service to the residence effective August 22, 2013. This is a valid debt owed by **. [redacted] and reflects the charges for service to that date they became aware he moved.

We have reviewed the one call made to our office from **. [redacted] and have determined that our agent followed the professional guidelines set forth by AllianceOne. During that call **. [redacted] addressed the matter of credit reporting on the account, our employee was not sure if the matter had been reported. Upon review of our records AllianceOne has not reported this matter to any Credit Reporting Agencies.

We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted] issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####

Very Respectfully,

Compliance Officer

AllianceOne Receivables Management, Inc.

Consumer

Response:

Review: [redacted]

I am rejecting this response because you are literally just re-stating your prior response. I provided you proof of my lease ending before these charges were incurred. I can provide you proof of my other lease that started in JUNE of 2013...in [redacted] CALIFORNIA. I was not residing in [redacted] at any time during August. I refuse to pay for electricity and gas that I did not use as I was not residing in the apartment.

My phone # is ###-###-####. I expect a phone call from someone at AllianceOne to resolve this over the phone. And no, I will not accept a call from someone whom has no ability or idea how to handle this...which is the entire reason I am reporting this to Revdex.com...because AllianOne seems to rely on just repeating the same statements over and over again without actually doing any semblance of due diligence.

My most sincere regards,

Review: AllianceONe is reporting false information on my credit report.. We have ask to have this info validated and or verified and it has not.Desired Settlement: Remove false info from my credit report.

Business

Response:

July 23, 2013

Revdex.com

Attention: [redacted]

Online response

Re: [redacted]

ID #: [redacted]

Dear **. [redacted],

I am writing in response to **. [redacted]’s concerns expressed to your office. Thank you for allowing me the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.

AllianceOne was referred a ticket for collection on June 22, 2012 belonging to [redacted] from our client [redacted]. At that time, a notice was mailed to the consumer to advise of the collection matter with our office and that it is our practice to report unpaid items to the credit bureaus. On June 12, 2013, AllianceOne received a request from the consumer to validate the item with our office. The consumer’s credit report was updated to reflect his dispute and our office reached out to our court client to obtain a copy of the ticket. Our records indicate that on June 25, 2013, validation of the debt was sent to **. [redacted] at the current address on file.

As a courtesy, a copy of this response along with another copy of the ticket is being mailed directly to **. [redacted] for his review. Should the consumer have further questions about this item, he may contact our office at [redacted] for additional assistance.

If I can be of further assistance, please do not hesitate to contact me at [redacted].

Very Respectfully,

Compliance Officer

AllianceOne Receivables Management, Inc.

CC: [redacted], [redacted]

Consumer

Response:

I haven't had a ticket for for for years, and have no idea what they (Allianceone) are referring to. Please send me proof with my signature. Please Validate that it is me you are looking for.

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

July 25, 2013

Revdex.com

Attention: [redacted]

Online response

Re: [redacted]

ID #: [redacted]

Dear **. [redacted],

I am writing in response to **. [redacted]’s concerns expressed to your office. Thank you for allowing me the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.

AllianceOne has sent a copy of the ticket in question to **. [redacted] on July 23, 2013. It would take about three to seven business days for him to receive the information he has requested. Furthermore, the ticket in question stems from the Photo Enforcement program so it doesn’t have his signature on the ticket. It does contain his license plates, the time of the violation, and lists him as the registered owner of the vehicle. Once **. [redacted] has reviewed the information, we would encourage him to contact our office at [redacted] should he have further questions and to resolve this item.

If I can be of further assistance, please do not hesitate to contact me at [redacted].

Very Respectfully,

Compliance Officer

AllianceOne Receivables Management, Inc.

CC: [redacted], [redacted]

Consumer

Response:

The problem here is ..I don't drive or own this vehicle and I was never notified by Allianceone of a ticket or a collection. I would ask Allianceone to validate this debt... for the third time.

Review: Received a phone call from ###-###-####. Comes up on my caller ID as "CA State". Further research says they are Alliance One, a Debt Collection agency. I have NO debt. They hung up on me when I answered the phone and said hello. Called them back, were identified once again as Alliance One. Then they asked for my number they called, gave it to them, then they asked if I know somebody by the name of [redacted]. I said no. Asked if knew [redacted]. I said no. Then asked if I know [redacted]. I said no. Keep in mind no last names were offered to me. They then said they would take me off the list. Why does their name not match the caller ID? Isn't that illegal? Why are they calling me when I have NO DEBT?Desired Settlement: I have no debt. Why are they calling me??

Business

Response:

May 21, 2014

Revdex.com

Attention: [redacted]

Online Response

Re: [redacted]

ID #: [redacted]

Dear **. [redacted]:

I am writing in response to the concerns expressed to your office by **.

[redacted] on May 21, 2014. I appreciate the opportunity to respond on

behalf of AllianceOne Receivables Management, Inc.

Our records indicate that during

our skip-tracing efforts, your telephone number was provided as a good point of

contact for our customer. Please be

advised that our calls were not meant to be harassing as we were attempting to

reach our customer regarding a personal matter.

Please be advised that our

organization strives to adhere to the rules and regulations that govern our

industry, including those that pertain to skip-tracing. It is never our intent to harass anyone.

At this time, I can confirm that

your telephone numbers have been removed from our system and you should not be

receiving any further calls.

On behalf of AllianceOne Receivables Management, Inc., I

would like to apologize for the inconvenience this matter may have caused.

Please note that our company has several offices including

one in California. The ###-###-####

number you mentioned in your complaint is the main number for our office in

California. Please note that we provide accurate information to display on

caller ID and related services to our phone carrier and do not provide “CA

State” to be associated with any of our numbers. That information would have

been added by the local phone carrier in a process that we cannot impact or

control.

We strive to

provide a positive customer experience while resolving account issues, and we

thank you for bringing **. [redacted]’s issues to our attention. Please

let me know if I can be of further assistance. I can be contacted at ###-###-####.

Very Respectfully

Compliance Officer

AllianceOne Receivables Management, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I still question the practices used by this company, but ultimately I just wanted my name removed from this company's database.Therefore, the response made by the business in reference to complaint ID [redacted], is satisfactory to me.

Regards, [redacted]. [redacted]

Review: My dad who is not well has been receivingCalls from this company on his phone askingTo speak to me. The calls have been comingIn private caller. I spoke to [redacted] Today and advised him to stop calling on myDads number. I gave him an alternate number.I had told him that I had contacted [redacted] toSend a copy of the invoice to the insuranceCompany. [redacted] is from [redacted]. I had called Alliance One, Inc. andLeft a message on their voice mail on July 6th to bill it to the insurance.On June 26th The original request was made by me with [redacted] to bill it to the insurance company.Desired Settlement: I would like Alliance One, Inc. to leave meAlone and stop the annoying phone calls.I have notified Alliance One, Inc. to give [redacted] a message that I will beMaking a payment to [redacted] at the end of the month and I noLonger wish to be bothered or contacted byThem at all. I want the annoying phone callsTo stop. Immediately!

Business

Response:

July 21, 2014Dear **. [redacted]I am writing in response to the concerns expressed to your office by **. [redacted] on July 17, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in her complaint that her father has been receiving calls for her and spoke with one of our agents to request that calls to him cease. **. [redacted] states that insurance is going to pay her account.AllianceOne was referred account (#[redacted]) by [redacted] on June 30, 2014 with a balance of $40.00. We sent **. [redacted] a placement letter to inform her that the account was referred to our office on July 1, 2014. I have reviewed our records and they do not show any outgoing calls were made to **. [redacted]. **. [redacted] did call us regarding the account on July 17, 2014 one from phone number ###-###-#### at 10:37am and the other ###-###-#### at 2:10pm. During the initial call **. [redacted] stated that insurance would pay the account and we informed her that we would notify our client accordingly. The second call received from **. [redacted] she requested that we not to call her anymore. She was advised of her balance and stated she would pay [redacted] directly. **. [redacted] should be advised that her account has been ceased and no phone calls will be made by AllianceOne on her account.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]' s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

Review: I called to dispute the following information in my file . I have two collection accounts that have been paid that are on my report that are not mine they refused to delete them or give me any valid information that was pertaining to me they said it was for a ticket I have no tickets on my record for at least 7 years and never had one while in [redacted] since 1999 which was dismissed. They list it twice for the same account. One for the ticket and one for a fee on the ticket which make it worse on a credit report. Mind you these have been paid so you would think correcting it was a easy task but because they have my address they say that its correct which any skip tracer could have entered incorrectly.Desired Settlement: I am requesting simply that the incorrect items be deleted. If these were unpaid I would understand their reluctance but they are paid. So whom ever these were for they got their money. Mind you that the account and fee regardless would only be one collection not 2 so there is a shady way of doing business right there.

Business

Response:

September 15, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on September 15, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in his complaint that the two collection accounts on his credit report have been paid for quite some time and are not his when he contacted our office the agent refused to have the tradelines deleted. [redacted] states that the tradeline is listed two times for the same ticket.AllianceOne was referred two accounts please see below table:Account Number Ticket Number Referred Date Violation Date of Violation Current Balance Credit Reported 2994322 4277801 Phoenix Red Light Failure to Stop November 16, 2010 $0.00 Deleted September 2, Municipal Court 2014 [redacted] 4277801 Phoenix Delinquent Fees N/A $0.00 Y-as paid Municipal Court Although we are reporting account # [redacted] accurately as paid, as a gesture of goodwill that on September 15, 2014 AllianceOne submitted a request to the credit bureaus to delete its tradeline from your credit reports. Our request was submitted electronically (via E-Oscar, confirmation # [redacted]) which should expedite the removal. AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would have liked both to be removed. But as I have no control over the situation 1 is better than none. Thank you for what you could do.

Regards,

Review: About a year ago I asked for a balance statement to be sent to me and was told I would get one. Several requests and 8 months later, I finally received a balance statement for the account I have with them. My balance is $0, as it has been paid off for over a year, but it is being reported to the credit reporting agencies as having a past due amount of $659. I have asked multiple times for them to update their reporting, but they've failed to do soDesired Settlement: I would like Alliance One to finally update their reporting to the credit reporting agencies to reflect accurate information.

Business

Response:

February 27, 2014

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Description: Collection Agencies

Address: 4850 E Street Rd Ste 300, Trevose, Pennsylvania, United States, 19053-6643

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