Allianceone Receivables Management, Incorporated

April 15, normal"> Revdex.com Attention: [redacted] Online Response Re: ** [redacted] ID #: [redacted] Dear ***: I am writing in response to the concerns expressed to your office by ** [redacted] on April 11, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc ** [redacted] states in her complaint that it has been impossible for her to pay off her debt due to high interest accrual on her tickets and not being able to get accurate information about her ticketsShe additionally states harassment by Alliance via phone calls and mail correspondence She goes on to state that AllianceOne has even contacted her parents at their place of employment ** [redacted] has tickets in our office Please refer to the table below: Ticket Number Referred By Date of Referral Balance at Referral Interest Accrued Payments Received Currant Balance [redacted] County District Court June 6, $ $ $ $ [redacted] County District Court July 9, $ $ $ $ [redacted] County District Court December 2, $ $ $ $ [redacted] County District Court October 26, $ $ $ $ [redacted] Municipal Court November 16, $ $ $ $ [redacted] Municipal Court April 12, $ $ $ $ It is important to note that of all of ** [redacted] ’ tickets there is only one that ** [redacted] ’ has made any payment toward Additionally, the court not, AllianceOne assess interest Please see call, call contact and letter logs for each account in the table below: Ticket Number Total of Letters Sent Letters Sent From /To Number of Dials Numbers Dialed Contacts [redacted] June 7, 2007-March 31, ###-###-#### ###-###-#### ###-###-#### all with ** [redacted] July 10, 2008-December 12, Account Never Dialed [redacted] December 4, 2009-December 29, Account Never Dialed [redacted] October 29, ###-###-#### No Contact [redacted] November 19, ###-###-#### No Contact [redacted] April 15, 2011-July 11, ###-###-#### No Contact At no time did AllianceOne make contact with anyone other than ** [redacted] We did however have contacts with ** [redacted] with each contact ** [redacted] requested payment arrangements and was granted those arrangements, however defaulted on each of those agreement We strive to provide a positive customer experience while resolving ticket concerns, and we thank you for bringing ** [redacted] issues to our attention Please let me know if I can be of further assistanceI can be contacted at Very Respectfully, [redacted] Compliance Officer AllianceOne Receivables Management, Inc

April, 24, Revdex.com Attention: [redacted] [redacted] Online Response Re: [redacted] ID #: [redacted] Dear ***: I am writing in response to the concerns expressed to your office by ** [redacted] on 4/22/I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc ** [redacted] states in his complaint that he is receiving repeated calls from a [redacted] House These calls are for someone ** [redacted] does not know and has never lived at ** [redacted] ’s location At one point in time, ** [redacted] ’s number was provided as a good point of contact to reach our consumer Our intent was to reach the consumer only, and not to cause any undue stress to ** [redacted] We apologize for any inconvenience we may have caused during our attempts to locate our consumer Upon learning that the ###-###-#### was not a good number to reach our consumer, and in an effort to resolve this complaint, AllianceOne placed ** [redacted] ’s number on our internal Do Not Call list ** [redacted] will no longer be receiving calls from AllianceOne at the number he provided We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing ** [redacted] ’s concerns to our attention Please let me know if I can be of further assistanceI can be contacted at ###-###-#### Very Respectfully, [redacted] Compliance Officer AllianceOne Receivables Management, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because Allianceone Receivables Management, Inc still hasn't shown any solid proof BY LAW that this account belongs to meAllianceone Receivables Management, Inc practice's aren't applying with the Fair Debt Collections Act I want this account removed off of my credit report at once Thank you for your time,Shapell Davis

July 3, 2014Dear ***:I am writing in response to the concerns expressed to your office by ** [redacted] on June 27, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.** [redacted] states in his complaint that in February that he requested validation of his debtThat he was sent validation for another person's account** [redacted] states we have violated FDCPA section In addition, ** [redacted] states he intends to file suit against AllianceOne for said violations.AllianceOne was referred three criminal matters by [redacted] County Superior CourtPlease refer to the table below:Account Number Client Reference Number Referred by Date Referred Offense Balance [redacted] [redacted] [redacted] County Superior Court January 6, Unlicensed Driver $ [redacted] [redacted] [redacted] County Superior Court June 16, DUI $ [redacted] [redacted] [redacted] County Superior Court February 10, Resisting an Executive $ officer and battery on a peace officer TOTAL $The above debts have been properly reported to the major Credit Reporting Agencies as has ***'s disputeOur review of the debts show that the convictions are an accurate reflection of the decisions of the Court and the balances are correctIf ** [redacted] has more specific information to support his belief they are not his and can provide it to us we will further review the matter with the CourtVerification was mailed to ** [redacted] on June 27, on all convictions with the exception of account [redacted] , which will be forwarded to ** [redacted] directly from our office in [redacted] *** We apologize for the confusion related to the inaccurate information provided to him previously on one of these matters.The Fair Debt Collection Practices Act (FDCPA) applies to personal, family or household debtThe FDCPA does not apply in this case as the debt does not meet the definition [15USC 1692a(5)]Any FDCPA violations alleged in this matter are incorrect as a matter of law.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing ** [redacted] issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,

Dear MsButts, Attached is our response to Ms [redacted] recent complaintIf there is anything else I can do for you, please let me know Regards,Carol E [redacted] Compliance Officer AllianceOne Receivables Management, Inc Office: ###-###-#### Toll Free: ###-###-#### E-mail: [redacted]

Just spoke to a "customer service representative" who was curt, rude and completely uninterested in helping me resolve my issueHeavy accent and mumbledI asked to speak to her manager and got a voice recording saying they would call backBeen hours and don't expect a responseThese reps can barely speak English and have only one mode – be rude, aggressive and collect every penny that they can, right or wrong

June 25, normal;"> Revdex.com Attention: [redacted] Online Response Re: [redacted] ID #: [redacted] Dear ** [redacted] I am writing in response to the concerns expressed to your office by ** [redacted] on June 23, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc ** [redacted] states in his complaint that his ex-wife incurred the accounts in question, that he paid them as she did not transfer the title to the car, but wants our tradeline deleted AllianceOne was referred accounts all from [redacted] Municipal Court Please reference the table below: Account Number Client Reference Number Referred By Date Referred Original Balance Interest/Other Fees Current Balance Credit Reported Y/N [redacted] Municipal Court December 23, $ $ $ N [redacted] Municipal Court December 23, $ $ $ N [redacted] Municipal Court September 2, $ $ $ Y [redacted] Municipal Court May 14, $ $ $ Y [redacted] Municipal Court October 2, $ $ $ N At this time, in an effort to resolve this issue, please accept this letter as confirmation that on June 24, AllianceOne submitted a request to the credit bureaus to delete its tradelines from your credit reports Our request was submitted electronically (via E-Oscar, confirmation # [redacted] and [redacted] ) which should expedite the removal AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing ***’s issues to our attention Please let me know if I can be of further assistanceI can be contacted at ###-###-#### Very Respectfully, [redacted] Compliance Officer AllianceOne Receivables Management, Inc

April 20, 2017Dear [redacted] ***,I am writing in response to the concerns expressed to your office by [redacted] on April 17, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc[redacted] states that she has had difficulty reaching our office to make a payment and has also had issues with our online payment system causing her payment to be late.Federal Way Municipal Court referred to AllianceOne for collection ticket #27477126, client reference #on December 21, 2015, as of April 18, her total balance was $ [redacted] had notified us in February that our advertised business hours were inaccurate; we have since updated our front-end voice message to advertise the correct office hours.After receiving [redacted] ’ most recent complaint we investigated her claims and found no issues with our online payment portal or issues with our phone systemThere may be issues with our online payment portal during times of heavy traffic; these errors do not typically last very long and we continue to work to improve our technical systemsWe genuinely appreciate customer feedback and use it to engage in continuous improvements of consumer toolsIf [redacted] continues to have issues paying online, she may speak with an agent between the hours of 8am-7pm Pacific Time at [redacted] .We strive to provide a positive customer experience while resolving account issues and we thank you for bringing [redacted] ’ issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at [redacted] .Very Respectfully, Mercedes MCompliance Officer

December 5, 2014Dear [redacted] ***: I am writing in response to the concerns expressed to your office by [redacted] on November 25, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc[redacted] states in her complaint that AllianceOne failed to identify an account existed, yet funds were debited from her account in the amount of $rather than $she believes she paidShe states that she brought the payment issue to our attention and that an agent hung up on her.AllianceOne was referred account # [redacted] on July 29, with a balance of $Please refer to the table below showing all payments received by AllianceOne.Payment Date Payment Returned Balance AmountBeginning Balance $662.98August 26, $ 198.89September 4, -$ Y 662.98September 30, $ $582.48October 15, $ $471.98October 21, $ $ -$ Y $October 29, $ $As illustrated by the table above [redacted] made a total of five payments on her account two of which were returned non-sufficient fundsIf she has proof of additional payments sent to our office we encourage her to provide it [redacted] ***’s account was closed and returned to our client [redacted] for their handling on December 2, If [redacted] has any further questions or concerns she may contact [redacted] directly at ###-###-####AllianceOne strives to maintain a positive image among the collection agency industry by training our agents to be professional and courteous at all timesIn addition, our collection agents are trained to follow and adhere to FDCPA regulations and specific state lawsAllianceOne does not condone or tolerate any harassing actions by our associatesIn the event that such an action can be validated, disciplinary action up to and including termination is takenPlease allow me to assure you that this matter will be addressed with our agentWe strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted] ***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####Very Respectfully, Carol E Compliance Officer

December 29, 2014Dear [redacted] ***:I am writing in response to the concerns expressed to your office by [redacted] on 12/19/I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc [redacted] states in her complaint that she is unaware of a debt owed to [redacted] Municipal Court.AllianceOne was referred accounts by [redacted] Municipal CourtPlease refer to the table below:We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted] ’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,Carol E Compliance Officer

From: Carol E***< [redacted] @allianceoneinc.com>Date: Mon, May 4, at 1:PMSubject: [redacted] complaint ID [redacted] To: [email protected] Dear [redacted] ***, I have reviewed [redacted] fileAfter responding to [redacted] ’s and providing the information regarding our client she instead contacted our officeShe should have been immediately referred to the client as the account was returned to them and AllianceOne is no longer collecting the debt [redacted] requested a letter be mailed to her, unfortunately the agent did not inform [redacted] that her account was no longer being worked by AllianceOne and did in fact mail her a letter as she requestedWe have issued a corrective action to the agent [redacted] spoke with as they did not look to see what the status of the account was and provided information that they should not have as it could be construed as misleadingIn addition we are reviewing the way accounts are canceled and returned to our client and implementing changes to our system that will prevent letters being sent on canceled accounts in the future [redacted] should again be advised that AllianceOne is no longer collecting the debt and that if she has questions or concerns she will need to contact the client directly as was previously stated in our responses Regards, Carol E [redacted] Compliance Officer AllianceOne Receivables Management, IncOffice: ###-###-#### Toll Free: ###-###-#### E-mail: [redacted] @allianceoneinc.com

April 1, 2015Dear [redacted] ***: I am writing in response to the concerns expressed to your office by [redacted] on March 29, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, IncIt is unclear to me what [redacted] is requestingHis complaint appears to be verbiage that was copied from another source and is incompleteWe would be glad to respond to any specific concerns regarding this matter that he hasHowever, lacking more specific information we are not able to assist him at this time.If [redacted] has any questions concerning his account, he may speak with [redacted] directly at ###-###-####.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted] ***’ issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####Very Respectfully, Carol E Compliance Officer

July 8, 2015Dear [redacted] ***:I am writing in response to the concerns expressed to your office by [redacted] on July 4, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc[redacted] states in her complaint that these debts do not belong to her, that they are not valid and that she has never had any contractual agreement with either AllianceOne or [redacted] Bank.Allianceone was referred account # [redacted] (account # [redacted] ) by [redacted] Bank, N.Aon May 18, with a balance of $ [redacted] ***' account was opened on October 12, and we have attached a copy of her monthly statements which shows the most recent activity and details how the amount owed was arrived atBased on these statements it appears the charges stem from [redacted] overdrawing her account.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted] ***’ issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,Carol E.Compliance Officer

December 9, Dear [redacted] ***: I am writing in response to the concerns expressed to your office by [redacted] on December 3, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc [redacted] states that she agreed to settle her [redacted] account and that she requested a letter outlining said agreementShe was advised that a letter regarding the arrangement would be sent to her but has not received itShe is requesting a letter showing that she settled her account and that credit reporting be updated[redacted] referred to AllianceOne for collection account # [redacted] ; client reference (# [redacted] ) on July 24, with a balance of $On October 27, [redacted] agreed to settle her [redacted] account for $to be made in two payments November 13, for and November 20, for On November 30, a letter was sent to [redacted] via e-mail to [redacted] @***.com informing her that her account had been closed as “settled in full”We have attached the letter for [redacted] ***’s records [redacted] should be advised that AllianceOne does not credit report on [redacted] accounts as the bank does that directly, we have however notified them that this account has been settled by [redacted] *** [redacted] is encouraged to contact [redacted] directly regarding any credit reporting questions she may have at [redacted] We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted] ***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at [redacted] Very Respectfully, Regards, Carol E [redacted] Compliance Officer AllianceOne Receivables Management, Inc

September 15, 2017Dear [redacted] ***,I am writing in response to the concerns expressed to your office by [redacted] on September 13, I appreciate the opportunity to respond on behalf of Alliance One Receivables Management, Inc[redacted] states in her complaint that she was having difficulty changing her address with our company and that she doesn't believe she should have to pay the full balance owed.The [redacted] (***) referred account # [redacted] to AllianceOne for collections on July 25, with a balance of $Because any fines or fees were assessed by [redacted] directly prior to the account being placed with our office, we do not have any authority to alter the balance owedOur client has informed us that the owing balance is $130.04, the account will not be returned to our client as resolved until the full balance owed is paidThe validation of debt outlining the balance is attached.Our records indicate that when [redacted] originally called in to our office, she refused to verify the information on file so that we could discloseIn order to protect our consumers' privacy, a person must be fully verified prior to altering any contact information for a consumer, including the addressWe apologize that this process was not explained clearly enough for [redacted] in her original callsThe address for [redacted] has now been updated and matches the information she provided in her complaint.We strive to provide a positive customer experience while resolving account issues and we thank you for bringing [redacted] ***'s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,Mercedes MCompliance Officer

I am writing in response to the concerns expressed to your office by Ms [redacted] on April 25, I appreciate the opportunity to respond on behalf of Allianceone Receivables Management, Inc.Ms [redacted] states that funds have been intercepted on more than one occasion for a debt that has not been validated.San Diego Superior Court referred to Allianceone for collection ticket [redacted] , client reference # [redacted] on September 8, with a balance of $Ticket # [redacted] shows an outstanding balance of $671.57.As stated above, ticket [redacted] , client reference # [redacted] was referred to AllianceOne September 8, with a balance of $On November 16, Ms [redacted] submitted a payment to Allianceone in the amount of $for ticket [redacted] which was returned by her bank as insufficient funds on November 23, Due to the nonpayment of her ticket it was forwarded to the Franchise Tax Board (FTB) on May 29, Other than the payment that was returned as insufficient funds as outlined above, we have received no payments from Ms [redacted] directly, but a tax intercept in the amount of $was forwarded to us by the FTB on March 26, and was applied to her ticketAllianceone has not been notified of any additional amounts intercepted by the FTB at this timeWhile Allianceone regrets having to take steps to intercept Ms [redacted] 's tax return, we had no other reliable option to effect satisfaction of the ticket on behalf of our client, San Diego Superior CourtWe have had several contacts with Ms [redacted] and she had ample opportunity to pay off her ticket prior to the time her taxes were interceptedMs [redacted] states that she has requested validation, but has never received itThe ticket she signed serves as her initial notification of the debtIn addition, on July 19, 2014, we included validation with our response to Ms [redacted] 's initial Revdex.com complaint submitted to Allianceone on July 9, To assist Ms [redacted] , we have again enclosed a copy of the ticket she signed.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing Ms [redacted] 's issues to our attentionPlease let me know if I can be of further assistancecan be contacted at ###-###-####Very Respectfully, Carol E [redacted] Compliance Officer AllianceOne Receivables Management, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The details of the request for payment have been submitted electronically, completing my orginal request I will be reaching out to this group to discuss payment Regards, [redacted]

June 27, Dear ***I am writing in response to the concerns expressed to your office by ** [redacted] on June 23, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.** [redacted] states in her complaint that she was making monthly payments on her ticketThat she sent a postdated check that was returnedWhen the check for payment was returned ** [redacted] believed her account to be paid off** [redacted] states that she received no notices that the ticket was unpaid until her tax return was intercepted.AllianceOne was referred account # [redacted] client reference # [redacted] by [redacted] County Superior Court on August 14, with a balance of $At the time the ticket was referred to our office for collection, a notice was mailed to ** [redacted] on August 22, via first class mail to advise of the item with our officeIn addition, two other notices were mailed to the consumer on October 17, 2013, and November 05, none of which were returnedWe feel adequate effort was made to contact ** [redacted] on this matter and regret that we were not able to work out a suitable arrangement with her that would avoid this difficulty for herPlease be advised that, AllianceOne does not control funds intercepted by the FTB for the benefit of the Court in circu**tances where a consumer owes money to that Court.In addition, ** [redacted] contacted our office on April 9, 2014, and stated that she had been making payments on the ticket and that one of her checks had been returned to her uncashedWe received correspondence from ** [redacted] on May 6, to dispute the interception of her tax refund by the Franchise Tax Board (FTB)** [redacted] stated in that correspondence that she mailed a postdated check for payment of her account and that it had been returned and was under the impression that the debt was paidAttached is a copy of the notice the court mailed to the consumer advising of the post-dated check they were returningOn May 22, a copy of the letter that accompanied the returned check was sent to ** [redacted] .A payment was made to AllianceOne by ** [redacted] was on May 23, for $which was made through our online payment portal and was applied to the ticket balance and the current balance remaining is $The FTB has not yet advised us of the amount of the intercepted fundsWhen they do we will apply the funds to the ticket in question and advise ** [redacted] of any remaining funds that can be returned.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing ** [redacted] 's issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,

September 15, Dear [redacted] ***:I am writing in response to the concerns expressed to your office by [redacted] on September 15, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc [redacted] states in his complaint that the two collection accounts on his credit report have been paid for quite some time and are not his when he contacted our office the agent refused to have the tradelines deleted [redacted] states that the tradeline is listed two times for the same ticket.AllianceOne was referred two accounts please see below table:Account Number Ticket Number Referred Date Violation Date of Violation Current Balance Credit Reported Phoenix Red Light Failure to Stop November 16, $ Deleted September 2, Municipal Court [redacted] Phoenix Delinquent Fees N/A $ Y-as paid Municipal Court Although we are reporting account # [redacted] accurately as paid, as a gesture of goodwill that on September 15, AllianceOne submitted a request to the credit bureaus to delete its tradeline from your credit reportsOur request was submitted electronically (via E-Oscar, confirmation # [redacted] ) which should expedite the removalAllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeksWe strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted] ***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,

May 1, Dear [redacted] ***:I am writing in response to the concerns expressed to your office by [redacted] on April 22, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc[redacted] stated in her complaint that this debt was paid in full and that she has submitted proof to that affectShe also stated that on several occasions she called to find out why the account was still showing as unpaid with the Credit Reporting Agencies CRAS)Additionally, [redacted] was told that AllianceOne would delete their tradeline and provide a letter of deletion [redacted] states that this is negatively impacting her ability to refinance her home and would like the tradeline deletion letter she was promised.Allianceone was referred ticket ( [redacted] ) by [redacted] Police Commission on September 25, with a balance of It currently has a balance of We show a payment in the amount of on September 30, We reached out to our client [redacted] Police Commission and they noted that [redacted] ***s check was dated September 20, Her check was not received and posted until September 30, 2013, and her account in the meantime was referred to Allianceone on September 25, [redacted] has been informed on several occasions by both the [redacted] Police Commission and AllainceCne that due to her late payment she still owed $on her ticketPlease be advised at this time as a gesture of good will we are waiving the remaining balance of $62.16.Please accept this letter as confirmation that on April 30, Allianceone submitted a request to the credit bureaus to delete its tradeline from your credit reportsOur request was submitted electronically (via E-Oscar, confirmation [redacted] ) which should expedite the removalAllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it, but typically an item is deleted within three weeks.We strive to provide a positive customer experience while resolving ticket issues, and we thank you for bringing [redacted] ***s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,