Allianceone Receivables Management, Incorporated

Please see our attached response as well as the attached ledger Thank you, Mercedes M***

May 12,
Revdex.com
Attention: *** ***
class="MsoNormalCxSpMiddle" "margin-bottom: 0.0001pt;">Online Response
Re: *** ***
ID #: ***
Dear ***:
I am writing in response to the concerns expressed to your office by
*** *** on May 7, I appreciate the opportunity to respond
on behalf of AllianceOne Receivables Management, Inc.
*** states that she
has an ongoing payment arrangement, but is now being garnished at her new
job. She states that we will not reverse
the garnishment and she feels that this is dishonest and that this places her
job in jeopardy
*** has a total of
eleven accounts in our officePlease refer to the table below:
Account Number
Citation Number
Original Creditor
Date Referred
Original Balance
Interest
Current Balance
***
*** *** **
*** Municipal Court
July 24,
$
$
$
***
*** *** **
*** Municipal Court
July 24,
$
$
$
***
*** *** **
*** Municipal Court
July 24,
$
$
$
***
*** *** **
*** Municipal Court
July 24,
$
$
$
***
*** *** **
*** Municipal Court
July 24,
$
$
$
***
*** *** **
*** Municipal Court
July 24,
$
$
$
***
*** *** **
*** Municipal Court
July 24,
$
$
$
***
*** *** **
*** Municipal Court
July 24,
$
$
$
***
*** *** **
*** Municipal Court
July 24,
$
$
$
***
*** *** **
*** Municipal Court
July 24,
$
$
$
Account Number
Original Creditor
Date Referred
Original Balance
Interest
Attorney Fees`
Court Fee
Current Balance
***
*** College
August 8,
$
$
$
$
$
On March 17, ***
called AllianceOne to discuss establishing a payment arrangement on the ten ***
Municipal Court ticketsShe wanted to establish an arrangement so she would be
able to reinstate her driver’s license and renew her tabs *** negotiated a payment arrangement
only on her tickets but did not want to do soon an additional debt she has in
our office. She stated she was only
concerned about establishing arrangements on those items affecting her driver’s
license privileges and the renewal of her tabs.
In summary *** does have a valid payment arrangement, but at
her request it only applies to the tickets being handled in our office.
*** also has an ***
College debt in our office. Since there
have been no arrangements made on this account, a judgment was sought and granted
on July 26, We provided all notices as required by law to ***
To reiterate, *** has
an approved payment arrangement for her tickets in our officeHowever, because
there was no arrangement negotiated on the *** Collage account it was
reduced to judgment and *** is being garnished on that account
only. AllianceOne will not reverse the
garnishment as the garnishment has nothing to do with the arrangement she
negotiated on her tickets. They are
separate creditors and seperate matters
We strive to provide a positive
customer experience while resolving account issues, and we thank you for
bringing ***’s issues to our attention. Please
let me know if I can be of further assistanceI can be contacted at ###-###-####
Very Respectfully,
Carol Ezell
Compliance Officer
AllianceOne Receivables Management, Inc

September 5, 2017Dear *** ***,I am writing in response to the concerns expressed to your office by *** *** on August 28, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.*** *** states in her complaint that she has been having issues with
paying via our online web portal and that she is unaware of another way to make a payment.*** Municipal Court referred account #*** to AllianceOne for collections on October 1, with a balance of $We have been experiencing issues with our online payment systems and are continuing to look into this to correct the issue; we apologize for any inconvenience this has causedAllianceOne representatives are available over the phone Monday- Friday 8am-7pm at ###-###-#### and are able to assist consumers in taking payments as well as answering additional questions.We offer numerous payments methods to all of our consumers in an attempt to make resolving their accounts as easy as possibleBelow is a list of the most common methods of payment, attached is also a list of pay stations where consumers can pay in person.• Consumers can pay online at www.***.com• Consumers can pay over the phone at ###-###-####• Consumers can mail in a payment to PO box ***, Tacoma, WA ***• Consumers can pay in person at an AllianceOne pay station (locations attached)We strive to provide a positive customer experience while resolving account issues and we thank you for bringing *** ***’ issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,Mercedes Compliance Officer

August 7, 2014Dear *** ***I am writing in response to the concerns expressed to your office by *** *** *** on July 31, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc*** *** states in her complaint that she
established a monthly payment arrangement using her credit card that the first payment went through but subsequent payments did notShe finds it difficult to contact us due to her work scheduleShe states that when she did make contact with our office she was informed by our agent that her arrangement had been cancelled and that she was not informed that there was a limited window to complete payments on her ticketShe states she was misinformed by our agent that her account had been returned to our client and her final payment cancelled*** *** states she spoke with a supervisor who offered to assist her but has not been able to get back in touch with him.AllianceOne was referred ticket #*** by *** County District Court on July 1, for a no hands free device/insurance violation with a balance of $*** *** contacted our office on July 3, she stated she didn’t understand why the court referred her account to collectionsA supervisor from AllianceOne tried to contact *** *** on July 31, 2014, but was not able to reach herIf *** *** would like to speak with a manager she may contact Jon B*** at ###-###-####.*** ***’s balance remains at $To be clear AllianceOne never returned *** ***’s account to the courtThe Court has confirmed that they cancelled *** ***’s payment arrangement due to her failure to make her June 6th payment to the court on timeThat failure prompted the Court to add the fees and place the account into collectionThis decision is solely the discretion of the Court and AllianceOne has no ability to waive the fees involvedWe strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** ***’s issues to our attention and we would be happy to help her establish and new payment plan on the revised balancePlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,Carol E*** Compliance Officer AllianceOne Receivables Management, Inc

November 11, 2015Dear MSButtS:I am writing in response to the concerns expressed to your office by MsCourtney Alexander on November 10, appreciate the opportunity to respond on behalf of Allianceone Receivables Management, Inc.*** *** states in her complaint that she received a
notice from Alliance0ne regarding a *** *** ** ** * ** accountThat she had no knowledge of this debt and contacted the *** *** ** ** * ** who stated that AllianceCone was now collecting all old debtShe was told that there was nothing that could be done to validate the debt, however did provide Some basic information, however she does not believe the debt is hers.The *** *** ** ** * ** referred to Allianceone for collection account #34688134, client reference #with a balance of $On October 28, 2015, a letter was mailed to *** *** informing her that her account was referred for collection.Our client has reviewed *** ***'s dispute and has indicated that at the time of the violations *** ***'s *** *** *** account had a negative balanceDue to the negative balance on *** ***'s *** account the balance for the to violation could not be deducted from her accountThe toll and the administrative fee are due to the *** *** ** ** * **.AllianceOne can't speak to the conversation *** *** had with the *** *** however the validation they provided shows the balance and provides an explanation of why *** *** is responsible for the debt.We have attached validation for *** ***'s review/records.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** ***'s issues to our attentionPlease let me know if I can be of further assistance.I can be contacted at ###-###-####.Very Respectfully,Carol E.Compliance Officer

Dear *** ***
I am in response to complaint *** *** ***
Daisy M***
Compliance Officer
AllianceOne Receivables Management, Inc
###-###-####

*** *** *** *** ***
***,
PA ***
Please send all correspondence to the
above address
May 28,
Revdex.com
Attention: *** ***
Online Response
Re: *** *** ***
ID #:***
Dear ***:
I am writing in response to the concerns expressed to your office by
*** *** *** on May 27, I appreciate the opportunity to
respond on behalf of AllianceOne Receivables Management, Inc
*** states in his complaint that the fines being collected are from
a parking misunderstanding in front of his own home. He states that he has settled these accounts,
but that AllianceOne tradelines still appear on his credit report and that he
wants our tradelines removed. ***
also states that he has attempted to contact us via the phone and on one
occasion was hung up onHe stated that he is unsure of our office hours as
they are not listed on our website
Our records indicate that our office was referred several
tickets for collection Please reference
the table below for a list of the accounts that remain outstanding in our
office:
Account Number
Client Reference
Number
Client
Date Referred
Balance at
Referral
Interest/Other
Fees
Total Balance
Credit Reporting
Y/N
***
***
***
Municipal Court
November 28,
$
$
$
Y
***
***
***
Municipal Court
November 28,
$
$
$
Y
***
***
***
Municipal Court
November 21,
$
$
$
Y
***
***
***
Municipal Court
November 21,
$
$
$
Y
***
***
***
Municipal Court
November 28,
$
$
$
Y
***
***
***
Municipal Court
November 28,
$
$
$
Y
***
***
Municipal Court
November 21,
$
$
$
Y
***
***
***
Municipal Court
November 21,
$
$
$
Y
***
***
***
Municipal Court
November 7,
$
$
$
N
TOTAL
$
While researching ***’s concerns, it is true that the
consumer has previously resolved of his tickets and our office has received
a total of $2,
to resolve the tickets referred for collection Our records only indicate one conversation
with ***, which occurred on November 14, 2007. I do apologize if the consumer had difficulty
reaching our office; however our records show that notices were mailed to ***
to advise of the ite** with our office which included accurate telephone
numbers to reach our office. Should the
consumer have questions regarding any of the tickets listed above he may
contact our office in *** *** WA at ***. This office has long hours and takes calls
from 6:00AM to 6:00PM Pacific time.
At this time, having accurately reported
the balances as unpaid to the consumer credit bureaus, our office will not be
removing our tradelinesAs a data furnisher, AllianceOne must provide accurate
information to the bureaus in order to promote the integrity of the credit
reporting system
We strive to provide a positive customer experience while resolving
account concerns, and we thank you for bringing ***’s issues to our
attention. Please let me know if I can be of further assistanceI can be
contacted at ###-###-####
Very Respectfully,
*** ***
Compliance Officer
AllianceOne Receivables Management, Inc

February 27,
class="**oNormalCxSpMiddle" "margin: auto auto 0pt; line-height: normal;">Revdex.com
Attention: *** ***
Online Response
Re: *** ***
ID #: ***
Dear ***:
I am writing in response to the concerns expressed to your office by *** ***I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc
Unfortunately we were unable to locate any account for *** using the information that she provided in her complaint. Please provide additional information such as: the full account number, name of the original creditor, and type of account. Her social security number, and date of birth would also help to identify her. If she lived at a different address other than the address provided or used different last name. This is done to ensure that we are respecting our consumer’s privacy and aren’t improperly disclosing information.
We strive to provide a positive customer experience while resolving account issues, and we thank you for bringing ***’s issues to our attention. Please let me know if I can be of further assistance
Very Respectfully,
*** ***
Compliance Officer
AllianceOne Receivables Management, Inc

I am writing in response to the concerns expressed to your office by Ms*** *** on December 16, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. Ms*** states AllianceOne informed her that it was illegal to settle her
account for the original amount owed which she states is against the Fair Credit Reporting Act (FCRA)She wants her debt cleared and wants no record of the account ever being reported. Kent Municipal Court referred to AllianceOne for collection ticket #***, client reference #*** on October 14, 2016, with a balance of $Upon receipt of Ms***’s complaint we marked her account as disputed. Ms*** alleges she was informed that she was not able to settle her ticket for the original amount of the debtI investigated Ms***’s allegations and have deemed them to be unfoundedMs. *** spoke with an AllianceOne agent on only one occasionI have reviewed the call between our agent and Ms*** on December 15, 2016; our agent informed Ms*** that he was only able to remove the interest that had accrued on her ticket lowering her balance by $Our agent informed her of payment options and Ms*** stated she would mail in her payment to avoid any feesMs. ***’s account has never been reported to the credit reporting agencies. Ms*** requested that the amount owed be waived and the debt clearedSince we do not purchase debt we are unable to waive the entire amount owed as we must adhere to our client’s guidelines when working their accounts; however, we are able to waive the interest that has accrued on her ticket as Ms*** was informed of by our agentIf Ms*** is interested in pursuing this option she is encouraged to reach out to us at ###-###-####It is important to note that AllianceOne has no authority to alter the decision of the court. We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing Ms***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####. Very Respectfully, Carol E*** Compliance Officer AllianceOne Receivables Management, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** ***
***,
PA ***
Please send all correspondence to the
above address
May 23,
Revdex.com
Attention: *** ***
Online Response
Re: *** ***
ID #: ***
Dear *** ***:
I am writing in response to the concerns expressed to your office by *** *** *** on May 22, I
appreciate the opportunity to respond on behalf of AllianceOne Receivables
Management, Inc
*** *** states in her complaint that she checked her credit report
and noticed a tradeline from our company and has no knowledge of any debt. She is requesting removal of our tradeline
AllianceOne has been referred several accounts/tickets for *** ***,
please refer to the table below:
Account Number
Client Reference Number
Referred By
Date Referred
Balance
Interest/ Other Fees
Credit Reported-Y/N
Balance Now
***
***
*** County TPVA
August 23,
$
$
Y
$
***
None Listed
AllianceOne- San Diego
December 15,
$
$
N
$
***
***
*** County TPVA
November 30,
$
$
N
$
***
***
*** County TPVA
December 27,
$
$
N
$
***
***
*** County TPVA
December 29,
$
$
N
$
***
***
*** County TPVA
May 3,
$
$
Y
$
***
***
*** County TPVA
October 7,
$
$
Y
$
***
***
*** County TPVA
October 17,
$
$
Y
$
***
***
*** County TPVA
November 28,
$
$
Y
$
***
***
*** County TPVA
December 2,
$
$
Y
$
***
***
*** County TPVA
December 9,
$
$
Y
$
***
***
*** County TPVA
December 13,
$
$
Y
$
***
***
*** County TPVA
January 3,
$
$
Y
$
***
***
*** County TPVA
January 23,
$
$
Y
$
***
***
*** County TPVA
December 19,
$
$
Y
$
***
***
*** County TPVA
July 5,
$
$
Y
$
***
***
*** County TPVA
February 10,
$
$
Y
$
***
***
*** County TPVA
December 27,
$
$
N
$
***
***
*** County TPVA
December 27,
$
$
Y
$
***
***
*** County TPVA
January 11,
$
$
Y
$
***
***
*** County TPVA
February 27,
$
$
Y
$
***
***
*** County TPVA
August 13,
$
$
N
$
***
***
*** County TPVA
August 13,
$
$
N
$
***
***
*** County TPVA
June 18,
$
$
Y/Paid
$
***
***
*** County TPVA
August 13,
$
$
N
$
***
***
*** County TPVA
August 16,
$
$
N
$
***
***
*** County TPVA
August 13,
$
$
N
$
***
***
*** County TPVA
February 28,
$
$
N
$
***
***
*** County TPVA
February 15,
$
$
Y/Paid
$
TOTAL
$
If *** *** has any questions concerning her
accounts/tickets, she may speak with an agent at ###-###-####. An agent will be able to discuss *** ***’s
accounts/tickets in greater detail. In
addition they may be able to provide *** *** with payment options
At this time, having accurately reported
the balances to the consumer credit bureaus, our office will not be removing
our tradelinesAs a data furnisher, AllianceOne must provide accurate
information to the bureaus in order to promote the integrity of the credit
reporting system. Further, federal
law prohibits credit bartering, that is to delete our tradeline in exchange for
payment
We strive to
provide a positive customer experience while resolving account concerns, and we
thank you for bringing *** ***’s issues to our attention. Please
let me know if I can be of further assistanceI can be contacted at ###-###-####
Very Respectfully,
*** ***
Compliance Officer
AllianceOne Receivables Management, Inc

I am writing in response to the concerns expressed to your office by Mr*** *** *** on January 22, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. Mr*** states in his complaint that he
contacted AllianceOne on January 20, to negotiate a settlement regarding his accountThat after agreeing to a settlement amount of $he received a letter from AllianceOne offering a settlement of a lesser amount that he contacted AllianceOne and was refused a refund between what he paid and the settlement offer amount in the letter he received from AllianceOne. AllianceOne was referred account #*** by *** *** bank on December 5, with a balance of $On January 13, AllianceOne sent a letter offering Mr*** the opportunity to settle his account for $As Mr*** states in his complaint he spoke with one of our agents on January 20, Our agent mentioned the letter that was mailed to him and did offer to settle the account for $Mr*** states several times that he could not settle his account for more than $After receiving our letter Mr*** contacted AllianceOne and spoke to one of our supervisors who stated that the settlement could not be adjusted, which was incorrect. AllianceOne strives to maintain a positive image among the collection agency industry by training our agents and supervisors to be professional and courteous at all timesIn addition, our collection agents and supervisors are trained to follow and adhere to FDCPA regulations and specific state laws. AllianceOne does not condone or tolerate any harassing actions by our agents or supervisorsWe have reviewed the calls between Mr*** and our agent as well as with our supervisor and determined that our agent should have been clearer about what settlement amount could be accepted and that our supervisor should have honored the letter we mailed to himPlease allow me to assure you that this matter has been addressed with the agent and supervisor. A refund check # *** in the amount of $was sent to Mr*** via *** *** tracking # *** representing the amount above the amount offered in our settlement letter. We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing Mr***’ issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####. Very Respectfully, Carol E*** Compliance Officer AllianceOne Receivables Management, Inc

From: Revdex.com of Metro Washington DC Date: Tue, Sep 19, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Mon, Sep 18, at 9:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com These people are still calling me with harassing phone calls! And getting blocked! The only monies I will pay on this account is $95.04. They can write off those administrative fees because that is NOT gonna happen! *Be Blessed* ~***~

August 21, Dear *** ***:I am writing in response to the concerns expressed to your office by *** *** ** *** on August 11, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc*** *** states in her complaint that her
family members have received calls asking about her and that associates have contacted her place of employmentShe states that even after she requested that she not be contacted at work that an associate contacted her bossShe states that the associate stated he was calling on behalf of *** and that his name is Aaron Y***.AllianceOne was referred account *** by *** on August 2, with a balance of $On August 4, a placement letter was mailed to *** *** to let her know that the account had been placed for collectionsThe letter was not returned to us so we believe that *** *** received itAllianceOne has made only one attempt to reach *** *** by telephone on August 8, 2014, an answering machine was detected and there was no message leftOn August 11, *** *** submitted her complaint to the Revdex.com Revdex.comOur Office has not contacted any of *** *** relatives nor have we spoken to *** ***In addition, we have no associate by the name of Aaron Y***We believe that *** *** has confused us with another collection agencyUnfortunately *** *** had a bad experience with this other agency but we are not able to speak to thatWe can however inform *** *** that we have ceased all phone numbers on her account as of August 11, and marked her account as a dispute as is our policyPlease be advised that on August 19, we returned *** *** account to *** for their handlingIf *** *** has any additional questions or concerns she may want to contact *** at ###-###-####Please accept this letter as confirmation that on August 19, AllianceOne submitted a request to the credit bureaus to delete its tradeline from your credit reportsOur request was submitted electronically (via ***, confirmation # ***) which should expedite the removalAllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeksWe strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** ***’ issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,Carol E
Compliance Officer AllianceOne Receivables Management, Inc

April 21, Dear *** ***:I am writing in response to the concerns expressed to your office by
*** *** *** *** on April 13, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.*** *** states in his complaint that he received a call from AllianceOne regarding an account he was not aware ofHe additionally states he has not lived in the county the ticket was issued for years and that at the time of the violation he was a minor.AllianceCne was referred account # *** ticket # *** by *** *** County Superior Court on July 9, with a balance of $for speedingOn July 11, Allianceone sent a placement letter to *** *** informing him that his account had been placed for collectionsOur records do not indicate that our letter was returned so we believe that *** *** received it.Our agents attempted to reach *** *** at the phone number provided by *** *** County however it had been disconnectedIn an effort to contact *** *** we located a number believed to be his cell phone numberOn April 10, our agent spoke with *** *** who stated he had not been at the address we were provided by *** *** County Superior Court for some timeOur agent requested his new address which *** *** refused to provide and stated he wanted a statement emailed to him then he ended the call.We understand and appreciate that this ticket dates back to when *** *** was a minorHowever, traffic ticket convictions by minor are the responsibility of the minor under state lawAdditionally, as they are an order of the court they are not subject to the statute of limitations and thus he remains responsible for repayment.*** *** should be advised that the ticket serves as initial notificationWe have enclosed the court docket for *** ***'s review.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** ***'s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,Carol E
Compliance Officer

July 10, 2014Dear ***I am writing in response to the concerns expressed to your office by *** *** on July 1, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.*** states in her complaint that she was making monthly payments on her ticketThat she sent a postdated check that was returned*** states that the letter that we forwarded to her when we returned her postdated check is not what she received*** believed her account to be paid off upon the return of her check*** states that she received no notices that the ticket was still unpaid until her tax return was intercepted.AllianceOne was referred ticket #*** client reference # *** by *** County Superior Court on August 14, with a balance of $At the time the ticket was referred to our office for collection, a notice was mailed to *** via first class mailIn addition, two other notices were mailed to her on October 17, 2013, and November 05, neither of which were returned by the postal serviceWe believe adequate effort was made to contact *** on this matter and regret that we were not able to work out a suitable arrangement with her that would avoid this difficulty for her.Please be advised that, AllianceOne does not control funds intercepted by the FTB for the benefit of the Court in circumstances where a consumer owes money to that Court.As requested by *** please refer to the table below for all payments received by the court:
Account Number Client Reference Number Referred By Receipt Date Payment Amount
*** *** *** County Superior Court March 16, 2012 $ April 23, 2012 $ May 16, 2012 $50.00 June 25, 2012 $50.00 July 25, 2012 $ August 17, 2012 $50.00 September 17, 2012 $50.00 October 24, 2012 $On November 9, ***'s check was returned with a letter indicating that postdated checks could not be acceptedWe realize that *** does not think she received this letter from the Court but their records show that it was mailed to herWe checked again with the Court and they restated that the letter we enclosed with our previous response did accompany ***'s returned postdated check.On May 23, a payment of $was received and posted to ***'s account by AllianceOne; however it was not sufficient to pay off ***'s accountThe Court added a civil assessment on this ticket of $due to the lack of timely payment of the full balanceThe current balance to pay off ***'s account is $Ticket Balance Holding Fee Civil Assessment Total Payments Current Balance $565.00 $10.00 $300.00 $605.00 $We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing ***'s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,

May 5,
Revdex.com
"margin-bottom: 0.0001pt;">Attention: [redacted]
Online Response
Re: [redacted]
ID #: [redacted]
Dear **[redacted]:
I am writing in response to the concerns expressed to your office by
**[redacted] on May 2, I appreciate the opportunity to respond on behalf of
AllianceOne Receivables Management, Inc
Our records indicate that during our efforts to contact our
consumer, your telephone number was provided as a good point of contact for our
customer. Please be advised that our
calls were not meant to be harassing as we were attempting to reach our
customer regarding a personal business matter.
Please be advised that our organization strives to adhere to
the rules and regulations that govern our industry, including those that
pertain to skip-tracing. It is never our
intent to harass anyone
At this time, I can confirm that your telephone number
###-###-#### has been removed from our system and you should not be receiving
any further calls
We strive to
provide a positive customer experience while resolving account concerns, and we
thank you for bringing **[redacted]'s issues to our attention. Please
let me know if I can be of further assistanceI can be contacted at ###-###-####
Very Respectfully,
[redacted]
Compliance Officer
AllianceOne Receivables Management, Inc

August 13, 2015Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on August 10, 2015. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in her rejection to our most recent response that notices sent by AllianceOne were sent to an address with an incorrect apartment number and that she never received them. She would like to know how to resolve the matter since the notices were not sent to the proper address.As previously stated the letters mailed to [redacted] were mailed to the address supplied to us by the court and reflect the address on file with the Department of Motor Vehicles at the time of the offenses.If [redacted] has any questions concerning her account, she may speak with an agent at ###-###-####. An agent will be able to discuss her account in greater detail.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,Carol E[redacted]Compliance OfficerAllianceOne Receivables Management, Inc.Office: ###-###-####Toll Free: ###-###-####
E-mail: [redacted]@allianceoneinc.com

September 1, 2015Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on August 24, 2015. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in her complaint that an AllianceOne agent...

contacted her used an unprofessional tone, did not identify the business she was calling from, and she believes that the agent hung up on her. Her husband later spoke with the agent who continued to use an unprofessional tone.AllianceOne was referred account # [redacted] for [redacted] by [redacted] on August 21, 2015 with a balance of $2510.57. Our records indicate that on August 22, 2015 an agent spoke with both [redacted] and [redacted] at separate times. Unfortunately we were not able to pull the call recording between our agent and [redacted] due to a technical failure. We did however review the call between [redacted] and our agent and believe that our agent did not act in a manner that was professional and in line with AllianceOne’s policies. AllianceOne does not condone or tolerate any unprofessional actions by our associates. Please allow me to assure you that this matter has been addressed with our associate.On behalf of AllianceOne Receivables Management, Inc., I would like to apologize for the negative experience [redacted] had with our associate.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,Carol E[redacted]Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]