Allianceone Receivables Management, Incorporated

June 13, Revdex.com
"margin-bottom: 0.0001pt;">Attention: *** ***
Online Response
Re: *** ** ***
ID #: ***
Dear ***:
I am writing in response to the concerns expressed to your office by
*** *** ** *** on June 3, I appreciate the opportunity to respond on
behalf of AllianceOne Receivables Management, Inc
*** *** states in her complaint that
she has a ticket holding up her driver’s license and that her attorney sent a
payment in the amount of $on April 29, to pay that account in
full. She states that her attorney
placed on the check the docket number the funds were to be applied. She states that not having the ability to
drive has created a great hardship to her and her family and wants the funds
applied to the proper account
AllianceOne has been referred several of
*** ***’s accounts. Please refer to
the table below
Account Number
Client Reference Number
Original Creditor
Date Referred
Balance At Referral
Interest/Other Fees
Current Balance
***
***
*** *** County
May 4,
$
$
$
***
***
*** *** County
February 2,
$
$
$
We have reviewed all calls made to our
office and determined that *** *** was told during the May 15, call
that she would need to contact the court and request the funds be applied to
the account holding her driver’s license.
Our agent believed that there was
no docket number or account number listed on the check that would have
indicated where the funds should have been applied*** *** was also made
aware if she faxed a copy of the check or a cover letter that accompanied the
check and a docket number was included we would be able to submit a request to
have the funds applied to the proper account
On June 12, 2014, I spoke with *** *** of *** Law Firm; I requested a copy of the initial cover letter
that accompanied their payment for *** ***’s account. That cover letter shows that the funds being
remitted were to be applied to Docket #***/account #***. Upon receipt of this information I requested
that the funds be correctly applied to the account they were intended for. We properly applied the $to the proper
correct account on June 12,
If no account number is put on a payment
and multiple accounts exist for the consumer our cash posting policy is to
apply the payment to the oldest accountsIn this case our cash posting staff
did not handle this payment properly and we are investigating the matter and
will address it through appropriate corrective action
We strive to provide a positive customer experience while resolving
account concerns, and we thank you for bringing *** ***’s issues to our
attention. Please let me know if I can be of further assistanceI can be
contacted at ###-###-####
Very Respectfully,
*** ***
Compliance Officer
AllianceOne Receivables Management, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I did not receive the debt validation from the business Alliance One, nor have I received an actual bill from *** for this debtBecause this debt dates back to 2009, I am also unable to check records with ** *** due to the time frame of the debt, which dates back to 2009.
Additionally, the $fee is usually dismissed for customers who have an ** *** accountI have had several encounters with ** *** with ***, and all debts were promptly paid, without any issues.
I am willing to pay the $toll fee once I receive the debt validation. Please let me know if this is possible.
I have attempted to contact Alliance One customer service, however, no representatives answer the telephoneYou are forced to leave a voicemail, and I have not received a return call as yet. **I am also willing to contact MsCarol E*** telephonically to settle this dispute.
Regards,
*** ***

June 12,
","sans-serif">RevDex.com
Attention:
*** ***
Online
Response
Re: *** * ***
ID #:
***
Dear **
***:
I am writing
in response to the concerns expressed to your office by *** * *** on
June 11, I appreciate the opportunity to respond on behalf of AllianceOne
Receivables Management, Inc
*** ***
states in her complaint that we are reporting to the Credit Reporting Agencies
(CRA’s) on her credit report.
Unfortunately
we are unable to locate an account for *** *** with information
provided. Please provide additional information such as: the full account
number, name of the original creditor, and type of account. Your social
security number, date of birth, and/or address would also help to identify
you. In addition, if *** *** had a name change (i.emarriage or
divorce) we would need that information as well in order to properly locate her
account. We request this additional
information to ensure that we are respecting our consumer’s privacy and aren’t
improperly disclosing to the wrong person.
We strive to
provide a positive customer experience while resolving account concerns, and we
thank you for bringing *** ***’s issues to our attention. Please let me know if I can be of
further assistanceI can be contacted at ###-###-####
Very
Respectfully,
*** ***
Compliance
Officer
AllianceOne
Receivables Management, Inc

February 13,
line-height: normal;">Revdex.com
Attention: *** ***
Online Response
Re: *** ***
ID #: ***
Dear **. ***
I am writing in response to the concerns expressed to your office by *** *** I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc
AllianceOne received ticket # *** for collection on December 4, from *** County District Court for $399.01. AllianceOne subsequently received ticket # *** on February 21, from the City of *** Municipal Court for $
***’s complaint states that she contacted AllianceOne in July of and that our agent was not helpful and was unprofessional. She additionally asserts that over a three day period she attempted to make her payment via our on-line portal, however she was not successful. *** contends that each time her payment attempt failed that she reported the problem via the technical problem link, and that there was not a response to those reports*** asserts that she was not given appropriate time to submit this debt for a mitigation hearing prior to learning that her account had been approved for garnishment. *** contends that the amount of the garnishment is a hardship and as a result of this garnishment she is not able to pay her other bills
*** was provided multiple opportunities to work out arrangements on the judgment for *** County District CourtShe received the initial ticket August 17, 2012, received at least one notice from the Court and multiple phone calls and letters from AllianceOne regarding payment of the ticketAdditionally *** was notified that the Court was seeking to reduce the ticket to a judgment. On some occasions *** did contact us to discuss repayment, but she did not accept the $monthly payment available to her
A review of the recordings of the two most recent calls shows that in spite of the difficulty of dealing with *** our agent was professional in his dealings with herWe do apologize that our on-line payment had some technical issues for a short period of time, but that certainly is not the reason this ticket was not paidAlternate payment methods were available to her at all times
We strive to provide a positive customer experience while resolving account issues, and we thank you for bringing ***’s issues to our attention. Our review of the handling of the account shows that no laws or internal policies were violated and as such no payment will be made to ***. We remain available to discuss alternate suitable arrangements on either or both of her ticketsPlease let me know if I can be of further assistance
Very Respectfully,
*** ***
Compliance Officer
AllianceOne Receivables Management, Inc

see attached

October 23, 2014Dear *** ***:
I am writing in response to the concerns expressed to your office by *** ** *** *** on October 14, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc*** *** states in her complaint
that she has attempted on several occasions to pay off her tickets, that she contacted AllianceOne and was given a payoff amount larger than the statement she receivedShe inquired why the amount had increased and states that the agent was unprofessionalWhen she went to the AllianceOne website to pay her account the system displayed an error and when she tried to pay over the phone she was informed that there would be an additional fee of $She believes due to the unprofessional behavior of the agent and the system issues she experienced that she should not be charged the $processing fee.AllianceOne was referred accountsPlease refer to the table below:*** *** attempted to pay her accounts on line via our on line payment portalShe intended to pay all accounts, but due to an error on the portal she was not sure if her payment was processed properlyShe was informed that only one account had been paid through her recent transaction*** *** was unwilling to pay another processing feeShe was informed of free payment options available to her by our agentOur agent informed her that they were not able to waive the processing fee, and *** *** requested that she speak with a supervisorShe was transferred to a supervisor who also informed *** *** that the processing fee could not be waived.Upon receipt of *** ***’s complaint I requested that a supervisor reach out to her and waive the processing fee, and she paid the remaining open accountsI understand the concerns expressed in *** ***’s complaintAllianceOne strives to maintain a positive image among the collection agency industry by training our associates to be professional and courteous at all timesIn addition, our collection associates are trained to follow and adhere to FDCPA regulations and specific state lawsAllianceOne does not condone or tolerate any harassing actions by our associatesUpon review of the call it was determined that the first supervisor should have waived the processing fee since *** *** had stated the site produced an error and she was not sure if her payment had been processed properlyWe did not find that our agent was unprofessional at any time during the callWe have coached the agent and initial supervisor contact that in the future given the same situation we should waive the processing feePlease allow me to assure you that this matter has been addressed with our agentsWe strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** ***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####Very Respectfully,
Carol ECompliance Officer

March 10,
line-height: normal;">Revdex.com
Attention: *** ***
Online Response
Re: *** ***
ID #: ***
Dear ***:
I am writing in response to the concerns expressed to your office by *** *** on March 7, 2013. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc
*** states in her complaint that she requested on several occasions not to be called at her employer, and we continued to call her after notification. She further states that she did not want to be contacted on her cell phone with regard to her debt.
AllianceOne was referred account #*** by *** *** on March 7, Currently this account is showing a balance of $***’s complaint was sent to AllianceOne on 3/7/at 11:19amAllianceOne made only one call on this account on 3/7/at 10:12am CDT. We were made aware that *** did not want nor could she receive calls while at work nor did she want to receive calls on her cell phone. AllianceOne immediately ceased her numbers as requested. ***’s account has been returned back to *** *** for their handling. If *** has any further questions or concerns about her account, she should address them to *** *** directly
We strive to provide a positive customer experience while resolving account issues, and we thank you for bringing *** issues to our attention. Please let me know if I can be of further assistance
Very Respectfully,
*** ***
Compliance Officer
AllianceOne Receivables Management, Inc

October 17, 2017Dear *** ***,I am writing in response to the concerns expressed to your office by *** *** *** on October 11, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.*** *** rejected our response as he had additional questions
regarding the status of the accountOriginally the account was updated to reflect the cease but remained in our officeUpon receiving his rejection we closed the account back to our client as he had requestedFor any additional questions *** *** should reach out to the *** *** ** *** directly.We strive to provide a positive customer experience while resolving account issues and we thank you for bringing *** ***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully, Mercedes M.Compliance Officer

I still dont agree as they still have not provided what I am asking for on the phone with them and here with Revdex.com intervention MsM*** is only providing the amounts appliedLeaving the balances remaining after payment is appliedThis is like telling only part of a story that makes the situation appear in their favor I am requesting a COMPLETE ledger type balance sheet showing balances after each payment is applied Right now, I feel that leaving the complete balance information out is an attempt to redirect our attention to something elsePerhaps their poor accounting system at bestAs of now these responses going back and forth about an balance of $is an allegation and I'm not seeing any proof as it being fact as no balance information is givenUntil I see a complete account activity ledger (Balances AND Payments) I will not accept this resolution I would think this information would be easy for a debt collection company to provide but patently I am wrong.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

March Dear Revdex.com,
My ID is # ***Thank you for being my advocate! I called Alliance One again and was told they were reviewing my account and they would notify me They did and I received a collection letter for 4231.01!!
My account with *** *** *** *** is current I do not owe them
I will wait for abut days to contact and review my credit rating.
Thank you again for your letter about this matter Alliance One did not have the courtesy to inform me the steps that were taken.
Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I never owned a vehicle on these dates and no information on vehicle plates is on this statement to dispute who made these violations They need to provide the plate numbers so I can dispute these charges, this information is not available Please provide this information.
Regards,
*** ***

Dear MsButts, Attached is our response to Ms***'s recent complaint. Regards, Carol E***Compliance OfficerAllianceOne Receivables Management, Inc.Office: ###-###-####Toll Free: ###-###-####E-mail: ***

From: Carol E***Date: Mon, Aug 29, at 6:AMSubject: *** *** #***To: "***@myRevdex.com.org" Dear *** ***Attached is our response to *** ***’s recent complaint. Regards, Carol E***Compliance OfficerAllianceOne Receivables Management, Inc.Consumer Hotline-###-###-####E-mail: ***@allianceoneinc.com

May 21,
Revdex.com
Attention: *** ***
class="MsoNormalCxSpMiddle" "margin-bottom: 0.0001pt;">Online Response
Re: *** * ***
ID #: ***
Dear ***:
I am writing in response to the concerns expressed to your office by **
*** * *** on May 21, I appreciate the opportunity to respond on
behalf of AllianceOne Receivables Management, Inc.
Our records indicate that during
our skip-tracing efforts, your telephone number was provided as a good point of
contact for our customer. Please be
advised that our calls were not meant to be harassing as we were attempting to
reach our customer regarding a personal matter.
Please be advised that our
organization strives to adhere to the rules and regulations that govern our
industry, including those that pertain to skip-tracing. It is never our intent to harass anyone
At this time, I can confirm that
your telephone numbers have been removed from our system and you should not be
receiving any further calls
On behalf of AllianceOne Receivables Management, Inc., I
would like to apologize for the inconvenience this matter may have caused.
Please note that our company has several offices including
one in California. The ###-###-####
number you mentioned in your complaint is the main number for our office in
CaliforniaPlease note that we provide accurate information to display on
caller ID and related services to our phone carrier and do not provide “CA
State” to be associated with any of our numbersThat information would have
been added by the local phone carrier in a process that we cannot impact or
control
We strive to
provide a positive customer experience while resolving account issues, and we
thank you for bringing ***’s issues to our attention. Please
let me know if I can be of further assistanceI can be contacted at ###-###-####
Very Respectfully
*** ***
Compliance Officer
AllianceOne Receivables Management, Inc

April 10,
Revdex.com
Attention: *** ***
Online Response
Re: *** ***
ID #: ***
Dear MrMoskowitz:
I am writing in response to the concerns expressed to your office by *** *** *** on April 9, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc
*** *** is once again stating that she did not receive verification of debt in a timely manner, and as such her rights were violated. She states since her rights were violated that our tradeline should be removed from all Credit Reporting Agencies (CRA’S)
Please note that AllianceOne responded to a complaint submitted to the Revdex.com (Revdex.com) by *** *** on March 26, 2014. Our response was submitted to the Revdex.com on March 31, 2014. *** ***’s March complaint is essentially the same as her most recent complaint to the Revdex.com on April 9, 2014. Enclosed is our initial response to *** ***’s complaint.
To reiterate *** ***’s rights with regard to requesting verification of debt in a timely manner were not violatedPlease note that the FDCPA requires a validation request to be made in writing within days of receiving the notice the debt. The first notice sent to *** *** 12/7/and her request for validation was received 1/24/2014, well over years after written notification of the debt from AllianceOne. It is also important to note that even had her validation request been timely under the FDCPA as this debt is not a consumer debt it is not subject to the requirements of the FDCPA in any event.
With regard to removing our tradeline: Included in our initial response we indicated that we removed our tradeline. On March 27, AllianceOne submitted a request to the credit bureaus to delete its tradeline from your credit reports. Our request was submitted electronically (via *** confirmation # *** which should expedite the removal. AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks
We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing *** ***’s issues to our attention. Please let me know if I can be of further assistanceI can be contacted at
Very Respectfully,
Carol Ezell
Compliance Officer
AllianceOne Receivables Management, Inc

June 20,
Re: *** *** ***
ID #: ***
class="MsoNormalCxSpMiddle" "margin-bottom: 0.0001pt;">Dear *** ***,
*** recently submitted a
duplicate complaint to the ***. We
responded to that complaint on June 20, 2014. I have attached that response.
If I can be of further assistance, please do not hesitate to
contact me at ###-###-####
Very Respectfully,
*** ***
Compliance Officer\AllianceOne Receivables Management, Inc

Dear MsButts, Attached is our response to Mr***'s recent complaint. If there is anything else I can do for you, please let me
know
Regards,Carol EzellCompliance OfficerAllianceOne Receivables Management, Inc.Office: (651)255-2132Toll Free: 1-866-367-
E-mail: [email protected]

I am writing in response to the concerns expressed to your office by Mr*** *** on March 11, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.In Mr*** complaint he states that he is being harassed by AllianceOne agents on a debt he does
not oweMr*** has asked that he not be contacted regarding this matterHe additionally states that agents have threatened to negatively impact his credit report.Upon receiving Mr*** complaint, his account was marked as a disputed/fraudulent account and all telephone numbers on this matter were ceasedWe also placed Mr*** phone numbers on our internal Do Not Call List.AllianceOne has spoken with Mr*** regarding this matter on February 11, and February 18, In our initial contact with Mr*** he advised our agent that this account was opened fraudulently.He stated that a woman opened the account who previously had lived at his residenceOur agent stated we would review the information with our client to see why this account was not being recognized as a fraudulent accountOn February 18, a review of the information was completed and showed that there were two accounts listed to Mr*** at his addressOne account was deemed fraudulent by ** ***, but the other account was not and was placed with AllianceOne for collection.We spoke with Mr*** on February 18, and explained the information we had received from ** ***Mr*** advised us that he in fact disputed both accounts and had never had a *** accountBased on Mr*** explanation of the situation AllianceOne returned the account to *** and notified them on February 24, that both accounts were disputed.During our review of the call recordings of the calls between Mr*** and our office we found that our agents conducted themselves in a professional mannerWe did not find during any call with Mr*** that our agent threatened to report this debt to any Credit Reporting Agency and the account has not been reported to any Credit Reporting Agency by AllianceOne.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing Mr*** issues to our attentionPlease let me know if I can be of further assistanceI can be reached at ###-###-####.Very Respectfully,

July 28, Dear *** ***:
I write in response to the concerns expressed to your office by *** *** *** on July 19, appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc*** *** states in her complaint that she
was never contacted regarding this ticket.*** *** County Superior Court referred to AllianceOne an unpaid speeding ticket (account number ***) on October 28, with a balance of $No additional charges have been added since that time.*** *** states she has never received correspondence from AllianceOne regarding this infractionOur records indicate that on October 29, 2014, AllianceOne sent *** *** the first notification of the account being assigned for collectionIn addition to the placement notice, *** *** was mailed notifications on January 29, and April 27, The notifications were mailed to the consumer's address of record on file with the California licensing authority via first class mail and have not been returnedI have attached validation of debt for *** ***'s reviewPer *** ***'s request, below is the breakdown of the charges verified with the court:Fine Civil Failure to Failure DMV Fee A/R Total Amount Assessment fee ??pear to Pay Balance $$$$$$$I have reviewed the recordings of the conversations our agents had with *** ***Our agents adhered to our company policy and procedure on providing *** *** with basic account information which includes the balance in our office and to contact the California Franchise Tax Board (FTB)Unfortunately, our agents were unable to satisfy *** ***'s request to accept payments on the account as it has been referred to the (FTB) and we do not accept such payments until the FTBinforms us that no funds are available to impoundThis rule is in place to protect the consumer from the inadvertent impoundment of more than what a consumer owes on the accountWe strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** ***'s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####Very Respectfully,
Daisy MCompliance Officer

July 10, 2014Dear ***I am writing in response to the concerns expressed to your office by *** *** on July 7, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.*** states in his complaint that when checking
his credit report he noticed two accounts that had been fraudulently opened in his name*** stated that he filed a police report and provided all evidence necessary to prove that the accounts in question were not his*** states that *** and *** have removed our tradeline from his credit report; however *** will not remove the tradeline.AllianceOne was referred account (#***) by *** ***, OH on February 21, with a balance of $On June 10, *** sent an e-mail to our on-line complaint portal and requested verification of the debt which was provided to him at that time.On June 12, we received a fax from *** stating that this account was fraudulent and included a police reportAdditionally, on June 25, we received a letter from *** which included ID Theft paperwork and affidavitOn July 7, *** submitted another e-mail to our on-line complaint portal asking that our tradeline be removed.Upon reviewing *** June 10, e-mail we determined that we were unable to validate the account and he was likely correct in his disputeOn June 11, his account was closed on our system and returned to *** *** and marked for credit bureau deletionA deletion file is sent weekly to the Credit Bureaus (in this case June 16th) for updatingWe also submitted an E-Oscar request to have the tradeline removed and responded to *** with our E-Oscar confirmation number *** on July 7, AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing ***' issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,