Allianceone Receivables Management, Incorporated

August 9, 2017Dear *** ***,I am writing in response to the concerns expressed to your office by *** *** *** on 8/7/I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.*** ***’s original complaint alleges that we have been attempting to collect a debt from her that is not hers*** *** is under the impression that because *** *** accepted her notarized letter as proof of identity that we must accept the notarized letter as proof and cease our attempts to collect from her on *** Municipal violations.As it was previously communicated to *** *** on numerous occasions, the notarized letter did not provide enough information to validate her identity and therefore the accounts could not be dismissed from our officeWe have multiple accounts with conflicting information; some of the accounts match what appears to be her identity, even after reviewing the notarized letter.To confirm which accounts truly belong to *** *** a hearing must be heldThe hearing is set to be held on September 27, at 8:a.min *** *** South Division BurienAll collection efforts by AllianceOne will remain suspended until after the hearing takes placeWe understand *** ***’s frustration and appreciate her patience with this matter.We strive to provide a positive customer experience while resolving account issues and we thank you for bringing *** ***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,Mercedes MCompliance Officer

July 10, 2014Dear ***I am writing in response to the concerns expressed to your office by *** *** on July 7, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.*** states in his complaint that when checking
his credit report he noticed two accounts that had been fraudulently opened in his name*** stated that he filed a police report and provided all evidence necessary to prove that the accounts in question were not his*** states that *** and *** have removed our tradeline from his credit report; however *** will not remove the tradeline.AllianceOne was referred account (#***) by *** ***, OH on February 21, with a balance of $On June 10, *** sent an e-mail to our on-line complaint portal and requested verification of the debt which was provided to him at that time.On June 12, we received a fax from *** stating that this account was fraudulent and included a police reportAdditionally, on June 25, we received a letter from *** which included ID Theft paperwork and affidavitOn July 7, *** submitted another e-mail to our on-line complaint portal asking that our tradeline be removed.Upon reviewing *** June 10, e-mail we determined that we were unable to validate the account and he was likely correct in his disputeOn June 11, his account was closed on our system and returned to *** *** and marked for credit bureau deletionA deletion file is sent weekly to the Credit Bureaus (in this case June 16th) for updatingWe also submitted an E-Oscar request to have the tradeline removed and responded to *** with our E-Oscar confirmation number *** on July 7, AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing ***' issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####.Very Respectfully,

September 1, 2015Dear *** ***:
I am writing in response to the concerns expressed to your office by *** *** *** on August 24, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc*** *** states in her complaint that
an AllianceOne agent contacted her used an unprofessional tone, did not identify the business she was calling from, and she believes that the agent hung up on herHer husband later spoke with the agent who continued to use an unprofessional tone.AllianceOne was referred account # *** for *** *** *** *** *** by *** *** on August 21, with a balance of $Our records indicate that on August 22, an agent spoke with both *** *** and *** *** at separate timesUnfortunately we were not able to pull the call recording between our agent and *** *** due to a technical failureWe did however review the call between *** *** and our agent and believe that our agent did not act in a manner that was professional and in line with AllianceOne’s policiesAllianceOne does not condone or tolerate any unprofessional actions by our associatesPlease allow me to assure you that this matter has been addressed with our associateOn behalf of AllianceOne Receivables Management, Inc., I would like to apologize for the negative experience *** *** had with our associateWe strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** ***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####Very Respectfully,
Carol E***Compliance Officer

From: Revdex.com of Metro Washington DCDate: Fri, Jul 31, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Thu, Jul 30, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "***" Hello and Thank you for looking into/Helping me with this issueI was able to resolve it in the amount of and it has been removed form my accountI am now waiting on my SIF letter from themThank you so very much

October 15, 2014Dear *** ***:I am writing in response to the concerns expressed to your office by *** *** *** on October 14, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc*** *** paid in full his two red light tickets from *** County on October 8, In addition we have submitted a request to the Credit Reporting agencies CRA’s on October 13, to delete our tradeline from his credit reportsAllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within 30-days.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** ***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####Very Respectfully,
Carol E
Compliance Officer

February 27,
line-height: normal;">Revdex.com
Attention: *** ***
Online Response
RE: *** *** ***
ID #: ***
Dear ***:
I am writing in response to the concerns expressed to your office by *** *** *** I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc
AllianceOne was referred account #*** for collection on July 3, from ***. This account was closed back to *** on January 22, as an account in dispute.
*** asserts in his complaint that on October 19, he notified AllianceOne that the account was not his, and most likely belonged to his father (of a similar name). Additionally he asserts that the account in question was closed by *** after his father filed for bankruptcy but we continued to collect on a debt that did not belong to him*** additionally states that he and his father contacted AllianceOne with evidence that the debt was not his but rather, his fathers. Lastly, he asserts that AllianceOne will not remove the tradeline from all Credit Reporting agencies
In ***’s complaint he references an account ending ***, we do not have record here of an account for anyone with the last name of *** ending in those numbers. The account placed with us that we believe he is referencing ends in *** and reflects not only the consumers name but his SSN Since we do not have an account for *** ending in *** I am not able to speak to that account. As previously mentioned we have returned this matter to *** and informed them of ***’s concerns
Also please note that AllianceOne does report any *** accounts to any credit reporting agencies, any credit reporting would be made by ***
We strive to provide a positive customer experience while resolving account issues, and we thank you for bringing ***’s issues to our attention. Please let me know if I can be of further assistance
Very Respectfully,
*** ***
Compliance Officer
AllianceOne Receivables Management, Inc

December 10, 2014Dear *** ***:I am writing in response to the concerns expressed to your office by *** *** *** on December 8, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc*** *** states in his complaint that
AllianceOne agents continue to call his phone belonging to his employer and that he has requested that the calls not continue.AllianceOne was referred account # *** by *** *** Bank on November 24, with a balance of $Upon referral of *** ***’s account a placement letter was mailed to him on November 26, informing him that his account had been placed for collectionsWe have reviewed all calls made on his account we have attempted to reach *** *** by phone on occasionsFour of the calls went to voice mail and no voice mail was leftOne call was a no answer and he hung up after identifying himself to our agentAt no time did he request that calls stop to any numberWe have however ceased the numbers we have on his account.If *** *** has any questions concerning his account, he may speak with an agent at *** ***An agent will be able to discuss his account in greater detailIn addition an agent may be able to provide him with payment options.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** ***’s issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####Very Respectfully,
Carol E
Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Carol E*** Date: Thu, Oct 22, at 1:PMSubject: ***-***To: v***@myRevdex.com.orgDear ***, I would like to request an extension regarding ***’s recent complaint so we are able to include the validation of debt ***
requested in her complaintWe appreciate your consideration regarding our request. Regards, Carol E***Compliance OfficerAllianceOne Receivables Management, Inc.Office: ###-###-####Toll Free: ###-###-####E-mail: ***@allianceoneinc.com

From: Carol E***
arial, sans-serif;">Date: Mon, Aug 3, at 6:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #10725662.To: [email protected], ***@myRevdex.com.org
Dear *** ***,
Attached are all three of our responses to MsVan Der GrintenWe consider this matter resolved/closed
Regards,
Carol E***
Compliance Officer
AllianceOne Receivables Management, IncOffice: ###-###-####
Toll Free: ###-###-####
E-mail:***@allianceoneinc.com

3/28/16I write in response to the concerns expressed to your office by *** *** ** ***I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.To whom it may concern:I am an attorney for AllianceOne.AllianceOne is attempting to collect a debt arising out
of a citation issued in, and referred for collection by, the underlying creditor court, listed in the name of an unrelated person with a name which is different than *** ***'s name.AllianceOne commenced a garnishment proceeding against the unrelated person based on the information available, including social security numberIt appears that the social security number listed actually belongs to *** ***.Based on a communication received from the garnishee, AllianceOne's understanding is that no funds were withheld under this writ of garnishmentAllianceOne has updated its records accordinglyThis account was not reported to the credit reporting agencies.Thank you for bringing *** ***'s issues to our attentionPlease let me know if I can be of further assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I regret that the situation had to regress to the point where I had to file this complaint. However call-back number in the robo-calls I kept receiving was never answered when I called it. I thank Alliance One for their speedy resolution
Regards,
*** ***

Dear MsButts,
Attached is our response to Mr***' recent complaint complaint id ***.
If there is anything else I can do for you, please let me
know
Regards,
Carol E***
Compliance Officer
AllianceOne Receivables Management, IncOffice: ###-###-####
Toll Free: ###-###-####
E-mail: ***.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I did not receive the debt validation from the business Alliance One, nor have I received an actual bill from *** for this debtBecause this debt dates back to 2009, I am also unable to check records with ** *** due to the time frame of the debt, which dates back to 2009. Additionally, the $fee is usually dismissed for customers who have an ** *** accountI have had several encounters with ** *** with ***, and all debts were promptly paid, without any issues. I am willing to pay the $toll fee once I receive the debt validation. Please let me know if this is possible. I have attempted to contact Alliance One customer service, however, no representatives answer the telephoneYou are forced to leave a voicemail, and I have not received a return call as yet.
**I am also willing to contact MsCarol E*** telephonically to settle this dispute.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was under the understanding that the $was paid in fullI would like to make an immediate payment of $and have collection item removed from credit.
Regards,
*** ***

From: Carol E***Date: Fri, Jun 5, at 7:AMSubject: *** ***-***To: ***@myRevdex.com.orgDear *** ***, We are requesting a one week extension regarding the above mentioned complaint filed in your office so that we are more responsive to
the consumers complaintPlease let me know if you are able to grant such an extension so we have time to further investigate and respond to the consumers complaint more completely. Regards, Carol E***Compliance OfficerAllianceOne Receivables Management, Inc.Office: ###-###-####Toll Free: ###-###-####E-mail: ***@allianceoneinc.com

June 15, 2016Dear *** ***:I am writing in response to the concerns expressed to your office by *** *** *** on May 31, I appreciate the opportunity to respond on behalf of Allianceone Receivables Management, Inc. *** *** states that she received a notice from AllianceOne regarding a debt for an unpaid tollShe states that she should have no tolls that have gone unpaid, and was unable to find any unpaid tolls when she went to the *** *** *** site. *** *** *** *** referred to AllianceOne for collection account #***, client reference #***, on May 23, with a balance of $*** ***'s account was marked disputed upon receipt of this complaint.As noted above, upon receipt of *** ***'s dispute we forwarded her dispute to our client for their review and commentWe have confirmed with our client that the license plate noted on the validation was registered to *** *** at the time of the violationsI have attached validation for *** ***' records.We are unsure why *** *** was unable to locate the tolls referred to our office when she went to the *** *** *** site, and apologize for any confusion this may have causedWe discussed this issue with our client, and they stated that *** *** is encouraged to log on to www.ntta.org for toll information and payments*** *** may also contact the *** *** *** Authority directly at *** (***) or *** (***). We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing *** *** issues to our attentionPlease let me know if I can be of further assistancecan be contacted at ###-###-####. Very Respectfully, Carol E.Compliance Officer

I am writing in response to the concerns expressed to your office by Ms*** *** on April 25, I appreciate the opportunity to respond on behalf of Allianceone Receivables Management, Inc.Ms*** states that funds have been intercepted on more than one occasion for a debt that has not
been validated.San Diego Superior Court referred to Allianceone for collection ticket ***, client reference #*** on September 8, with a balance of $Ticket #*** shows an outstanding balance of $671.57.As stated above, ticket ***, client reference #*** was referred to AllianceOne September 8, with a balance of $On November 16, Ms*** submitted a payment to Allianceone in the amount of $for ticket *** which was returned by her bank as insufficient funds on November 23, Due to the nonpayment of her ticket it was forwarded to the Franchise Tax Board (FTB) on May 29, Other than the payment that was returned as insufficient funds as outlined above, we have received no payments from Ms*** directly, but a tax intercept in the amount of $was forwarded to us by the FTB on March 26, and was applied to her ticketAllianceone has not been notified of any additional amounts intercepted by the FTB at this time.While Allianceone regrets having to take steps to intercept Ms***'s tax return, we had no other reliable option to effect satisfaction of the ticket on behalf of our client, San Diego Superior CourtWe have had several contacts with Ms*** and she had ample opportunity to pay off her ticket prior to the time her taxes were intercepted.Ms*** states that she has requested validation, but has never received itThe ticket she signed serves as her initial notification of the debtIn addition, on July 19, 2014, we included validation with our response to Ms***'s initial Revdex.com complaint submitted to Allianceone on July 9, To assist Ms***, we have again enclosed a copy of the ticket she signed.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing Ms***'s issues to our attentionPlease let me know if I can be of further assistancecan be contacted at ###-###-####.Very Respectfully,Carol E*** Compliance Officer AllianceOne Receivables Management, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. And this issue has been resolved to my satisfaction
Regards,
*** ***

March 16, Dear *** ***:
I am writing in response to the concerns expressed to your office by *** *** *** on March 6, I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management,
Inc*** *** states in her complaint that she received a call from AllianceOne on March 4, and that she was informed that her account from *** *** *** *** had been placed for collectionsShe states she contacted *** *** *** *** and she was informed by them that they showed no past due accounts for herShe also stated that the AllianceOne agent was rude and talked over her also stated that this would affect her credit reportingAllianceOne was referred account *** by *** *** *** *** on August 19, with a balance of $Upon placement of her account AllianceOne mailed a placement letter on August 22, informing her that her account had been placed for collectionsOur letter was not returned and we believe that *** *** received itIn addition to our letter we attempted on numerous occasions to reach *** *** by phoneAll attempts to reach her were unsuccessful until March 4, 2015, when our agent contacted her and she indicated that she did not owe any outstanding bills and that she was going to contact *** *** *** *** to confirm and would contact us after she confirmed the debtLater that day *** *** contacted our office and stated that she had contacted *** *** *** *** and that informed her that she did not have a past due account, and requested AllianceOne provide proof of the debtShe also informed our agent that the client reference number provided did not match her account information and that she had been a victim of identity theftOn March 5, AllianceOne received a fax from *** *** which requested validation of debt and stated that the client wants AllianceOne to contact them to verify accountWhen advised of *** ***’ concerns we notified our client and they promptly notified us to return the account to them on March 11, If she has any questions or concerns regarding her account she may contact *** *** *** *** at ###-###-####Please also be advised that upon the return of this account to our client a request was submitted to the Credit Reporting Agencies requesting the removal of our tradelineAllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within 30-daysAllianceOne strives to maintain a positive image among the collection agency industry by training our agents to be professional and courteous at all timesIn addition, our collection associates are trained to follow and adhere to FDCPA regulations and specific state lawsAllianceOne does not condone or tolerate any harassing actions by our agentsIn the event that such an action can be validated, disciplinary action up to and including termination is takenWe reviewed all calls between *** *** and our agents and did not find that any of them acted in an unprofessional manner, but we will address the comment by one of our agents regarding the credit reporting on this account as it was not consistent with his training or our policyWe strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing *** ***’ issues to our attentionPlease let me know if I can be of further assistanceI can be contacted at ###-###-####Very Respectfully,Carol ECompliance Officer