Allianceone Receivables Management, Incorporated

Dear Ms. Butts, 
Attached is our response to [redacted]'s recent rejection of our response. 
Regards, 
Carol E[redacted]
Compliance Officer
AllianceOne Receivables Management, Inc.
Office: ###-###-####
Toll Free: ###-###-####
E-mail: [redacted]@allianceoneinc.com

May 6, 2014       
Revdex.com
Attention: [redacted]
Online Response
Re: [redacted]
ID #: [redacted]
Dear **. [redacted]:
 
I am writing in response to the concerns expressed to your office by
**. [redacted] on May 5, 2014. I appreciate the opportunity to respond
on behalf of AllianceOne Receivables Management, Inc.
We are sorry that **. [redacted] does not accept our response. We have
repeatedly stated our position on the various concerns he has expressed and we
understand that he does not accept our response. We regret that we are unable
to resolve this matter to **. [redacted]’s satisfaction but apparently that is
the case.
We strive to
provide a positive customer experience while resolving ticket concerns, and we
thank you for bringing **. [redacted]’s issues to our attention.  Please
let me know if I can be of further assistance. I can be contacted at ###-###-####.
Very Respectfully,
 
[redacted]
Compliance Officer
AllianceOne Receivables Management, Inc.

December 29, 2015
Dear [redacted], 
I am writing in response to the concerns expressed to your office by [redacted] on December 22, 2015. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
[redacted] states...

that he received voice message from AllianceOne and returned the call. That when he returned the call he was asked to provide personal information prior to disclosure of the nature of the call and that when he would not provide his personal information the agent became rude.
 
Upon receipt of [redacted]’ complaint I made contact with him as I was not able to locate a file in our office with the information he provided. [redacted] provided me with the telephone number we dialed ###-###-####. I was able to locate the number and cease any further calls to [redacted]. In addition I placed the telephone number above on our internal “Do Not Call” list.
 
Our records indicate that during our skip-tracing efforts, telephone number ###-###-#### was provided as a good point of contact for our customer. Please be advised that our calls were not meant to be harassing as we were attempting to reach our customer regarding a personal business matter.
Please be advised that our organization strives to adhere to the rules and regulations that govern our industry, including those that pertain to skip-tracing. It is never our intent to annoy anyone.
[redacted] states our agent was rude and hung up on him when he did not disclose his personal information. As I explained to [redacted] during the call on December 22, 2015 our agents are trained to ask for verifying information to ensure that we are speaking to the proper party and not disclosing personal information to someone other than our consumer. This ensures we are protecting our consumer’s privacy.
 
In addition I informed [redacted] I would look into any inappropriate /unprofessional behavior by our agent and would ensure that this matter would be addressed with our agent and that AllianceOne does not condone or tolerate any harassing actions by our agents.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’ issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.
 
Very Respectfully,
Carol E[redacted]
Compliance Officer
AllianceOne Receivables Management, Inc.

December 29, 2015Dear [redacted], I am writing in response to the concerns expressed to your office by [redacted] on December 22, 2015. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states that he received voice message from...

AllianceOne and returned the call. That when he returned the call he was asked to provide personal information prior to disclosure of the nature of the call and that when he would not provide his personal information the agent became rude. Upon receipt of [redacted]’ complaint I made contact with him as I was not able to locate a file in our office with the information he provided. [redacted] provided me with the telephone number we dialed ###-###-####. I was able to locate the number and cease any further calls to [redacted]. In addition I placed the telephone number above on our internal “Do Not Call” list. Our records indicate that during our skip-tracing efforts, telephone number ###-###-#### was provided as a good point of contact for our customer. Please be advised that our calls were not meant to be harassing as we were attempting to reach our customer regarding a personal business matter.Please be advised that our organization strives to adhere to the rules and regulations that govern our industry, including those that pertain to skip-tracing. It is never our intent to annoy anyone.[redacted] states our agent was rude and hung up on him when he did not disclose his personal information. As I explained to [redacted] during the call on December 22, 2015 our agents are trained to ask for verifying information to ensure that we are speaking to the proper party and not disclosing personal information to someone other than our consumer. This ensures we are protecting our consumer’s privacy. In addition I informed [redacted] I would look into any inappropriate /unprofessional behavior by our agent and would ensure that this matter would be addressed with our agent and that AllianceOne does not condone or tolerate any harassing actions by our agents.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’ issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####. Very Respectfully,Carol E[redacted]
Compliance Officer
AllianceOne Receivables Management, Inc.

February 11, 2015
Dear [redacted]:
I am writing in response to the concerns expressed to your office by [redacted] on February 6, 2015. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
[redacted] states in her complaint that...

she has been contacting AllianceOne since September 2014 after seeing an AllianceOne tradeline on her credit report. She states that she has contacted multiple AllianceOne offices and no one has been able to locate her account.AllianceOne was referred account # [redacted] by [redacted]. on September 24, 2014 with a balance of $720.00. A letter was mailed to [redacted] on September 25, 2014 via US Postal Service mail informing her that her account had been referred for collections. Our records do not indicate that our letter was returned and believe that [redacted] received our correspondence.[redacted] contacted our office on January 15, 2015 by leaving a voice mail requesting a return call. An agent contacted [redacted] that same day and she established a payment arrangement at that time. Our agent set up automatic payments in the amount of $50.00 beginning on January 30, 2015 with subsequent monthly payments of $50.00 on the 28th of each month thereafter. Her final payment of $20.00 is scheduled March 28, 2016. AllianceOne sent [redacted] a reminder letter regarding her January 30, 2015 payment on January 21, 2015 also via US Postal Service Mail. She mentioned to our agent at the time she established her arrangement that she was concerned that no one had contacted her regarding this matter.
We do provide proper contact information to the Consumer Reporting Agencies (CRA’s) and we are not sure why a proper contact number and account number were not provided to her by them. Our letters also included the phone number for the office handling [redacted]’s account as well as her account number.
At this time we are reporting [redacted]’s account accurately to the Credit Reporting Agencies (CRA’s). [redacted] should be advised that our policy is to remove our tradeline once an account has been satisfied as either “paid in full”, “settled in full” or returned to our client.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. We apologize for any difficulty she may have had reaching us in this matter. Please let me know if I can be of further assistance. I can be contacted directly at ###-###-####.
Very Respectfully,
Carol E
Compliance Officer

December 16, 2014Dear [redacted]:
I am writing in response to the concerns expressed to your office by [redacted] on December 11, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
[redacted] state in their complaint we were...

attempting to collect duplicate accounts. In addition they would like AllianceOne to delete its trade lines with all Consumer Reporting Agencies (CRAs).AllianceOne was referred accounts #[redacted], #[redacted], #[redacted] by The State of Washington Department of Labor and Industries for Special Compliance Electrical Citations issued on April 15, 2014. I have attached a receipt which reflects a paid in full balance for [redacted]’s review. Also included is validation of debt which details what was in our office.
[redacted] states in his complaint the agent advised his wife that she was mistaken regarding duplications on the AllianceOne notice they had received. Our notices provide consumers a primary account number to reference when addressing matters placed for collection. The back portion of our letter provides a detailed summary of items in our office, which includes accounts numbers, client reference numbers, and individual balances. [redacted] received three citations on the same date; they were also later assigned to our agency the same day.
Frequently citations issued at the same time will have similar numbers as they are pre-numbered in sequential order. As these citations were issued at roughly the same time they have sequential citation numbers. During conversation with our agent on September 19, 2014 we ineffectively attempted to explain this to [redacted]. We apologize for the confusion this may have caused the [redacted]’s. The [redacted]’s provide with this complaint a copy of the notice the agent sent as a result of this call to demonstrate that there was no duplication of the 3 tickets.
As the matter was paid in full the account has been closed and returned to our client on December 8, 2014. On December 11, 2014 AllianceOne submitted a request to the Credit Reporting Agencies (CRA’s) to delete our tradeline from your credit reports. Our request was submitted electronically (via E-Oscar, confirmations # [redacted], # [redacted], # [redacted]) which should expedite the removal.
We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be reached at ###-###-####.
Very Respectfully,
Daisy M
Compliance Officer

December 12, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on December 12, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
[redacted] states in the rejection of our response that she believed her fine was paid off and wants to make immediate payment to resolve in full. She is also requesting that our tradeline be deleted.
As mentioned in our previous response AllianceOne was referred account #[redacted] by [redacted] County Superior Court on August 28, 2012. The current balance on her account is $50.00. If [redacted] would like to make a payment on her account she may speak with an agent at ###-###-####. An agent will be able to discuss her account in greater detail and will provide her with payment options available to her.
[redacted] should be advised that it is our policy is that once an account is satisfied the matter is returned to the Court and our tradeline is deleted.
We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’ issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.
Very Respectfully,
Carol ECompliance Officer

July 2, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by **. [redacted] on July 1, 2014.I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in his complaint that at...

the time this bill was incurred he was living on base and did not have service with any company other than the service he was provided on base. **. [redacted] also states that he wants the AllianceOne tradeline deleted from his credit report.AllianceOne was referred account (#[redacted]) by [redacted] on November 30, 2011 with a balance of $228.78. On July 2, 2014 we returned the above mentioned account to our client. The address to which service was provided was not on a Military installation, so we believe we have been provided information for the wrong [redacted]. If **. [redacted] has questions with regard to this account he should contact [redacted] directly at ###-###-####.Please accept this letter as confirmation that on July 2, 2014 AllianceOne submitted a request to the credit bureaus to delete its tradeline from your credit reports. Our request was submitted electronically (via E-Oscar, confirmation # [redacted]) which should expedite the removal. AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it), but typically an item is deleted within three weeks.We strive to provide a positive customer experience while resolving account concerns, and we thank you for bringing **. [redacted]'s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Thank you for submitting the proof of where the notices were sent.  The apartment number is incorrect, which is why we never received the notices.  How can we resolve this now that Alliance One did not send to the accurate address?
Regards,
[redacted]

August 14, 2017Dear [redacted],I am writing in response to the concerns expressed to your office by [redacted] on August 7, 2017. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in his complaint that his attempts to make a...

payment after business hours have been unsuccessful due to errors with our payment website. [redacted] alleges that we intentionally deny payments outside of business hours in an attempt to collect additional funds and he would like a refund.[redacted] Court referred account #[redacted] to AllianceOne for collections on July 17, 2017 with a balance of $29.75. AllianceOne has numerous methods of payments that are available including, over the phone, mailing in payments, [redacted], in-person pay stations and our online payment system.We apologize that [redacted] was experiencing difficulties utilizing our online payment system; our goal is to always provide the best customer experience as possible and we appreciate [redacted] bringing this to our attention. [redacted]’s accusation about AllianceOne intentionally denying payments in order to collect additional late fees is inaccurate, if a consumer is not able to complete an after hour payment due to a technical issue with our portal they have the ability to contact us directly the next day to make the payment. It is important to understand that payments are posted to an account on the business day they are received. When a payment is received after 5PM it is considered a payment for the following business day so there is no adverse impact to the consumer in this situation.Since there was no additional charge to [redacted] due to this system issue no refund will made to him. We strive to provide a positive customer experience while resolving account issues and we thank you for bringing [redacted]’s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at 1-[redacted].Very Respectfully,Mercedes MCompliance Officer

Dear Ms. [redacted], Attached is our response to Mr. [redacted]'s recent complaint. If there is anything else I can do for you, please let me
know.
Regards,Carol E[redacted]
Compliance Officer
AllianceOne Receivables Management, Inc.
Office: ###-###-####
Toll Free: ###-###-####
E-mail: carol.e[redacted]@allianceoneinc.com

From: Carol E[redacted]
arial, sans-serif;"><[redacted]@allianceoneinc.com>Date: Fri, Jun 5, 2015 at 7:12 AMSubject: [redacted]To: [redacted]@myRevdex.com.org
Dear [redacted],
 
We are requesting a one week extension regarding the above mentioned complaint filed in your office so that we are more responsive to the consumers complaint. Please let me know if you are able to grant such an extension so we have time to further investigate and respond to the consumers complaint more completely.
 
Regards,
 
Carol E[redacted]
Compliance Officer
AllianceOne Receivables Management, Inc.
Office: ###-###-####
Toll Free: ###-###-####
E-mail: [redacted]@allianceoneinc.com

Complaint: [redacted]
I am rejecting this response because you are literally just re-stating your prior response. I provided you proof of my lease ending before these charges were incurred. I can provide you proof of my other lease that started in JUNE of 2013...in [redacted] CALIFORNIA. I was not residing in [redacted] at any time during August. I refuse to pay for electricity and gas that I did not use as I was not residing in the apartment. 
My phone # is ###-###-####. I expect a phone call from someone at AllianceOne to resolve this over the phone. And no, I will not accept a call from someone whom has no ability or idea how to handle this...which is the entire reason I am reporting this to Revdex.com...because AllianOne seems to rely on just repeating the same statements over and over again without actually doing any semblance of due diligence.My most sincere regards,
[redacted]

October 6, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on September 30, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
[redacted] states in her complaint she was not...

notified for more than a year about an outstanding $48.00 balance and now she is being garnished for much more than the original balance and that she called our office and was treated rudely.Unfortunately we are unable to locate an account for her with the information provided. Please provide additional information such as: the full account number, name of the original creditor, and type of account. Your social security number, date of birth, and/or address would also help to identify her. This is done to ensure that we are respecting our consumer’s privacy and aren’t improperly disclosing information.
We tried to reach out to [redacted] in an effort to locate her account and address the concerns outlined in her complaint, however she did not respond to our calls.
We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’ issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,Carol E
Compliance Officer

I am writing in response to the concerns expressed to your office by Ms. [redacted] on April 25, 2016. I appreciate the opportunity to respond on behalf of Allianceone Receivables Management, Inc.Ms. [redacted] states that funds have been intercepted on more than one occasion for a...

debt that has not been validated.San Diego Superior Court referred to Allianceone for collection ticket [redacted], client reference #[redacted] on September 8, 2011 with a balance of $849.00. Ticket #[redacted] shows an outstanding balance of $671.57.As stated above, ticket [redacted], client reference #[redacted] was referred to AllianceOne September 8, 2011 with a balance of $849.00. On November 16, 2011 Ms. [redacted] submitted a payment to Allianceone in the amount of $794.00 for ticket [redacted] which was returned by her bank as insufficient funds on November 23, 2011. Due to the nonpayment of her ticket it was forwarded to the Franchise Tax Board (FTB) on May 29, 2012. Other than the payment that was returned as insufficient funds as outlined above, we have received no payments from Ms. [redacted] directly, but a tax intercept in the amount of $177.43 was forwarded to us by the FTB on March 26, 2014 and was applied to her ticket. Allianceone has not been notified of any additional amounts intercepted by the FTB at this time.
While Allianceone regrets having to take steps to intercept Ms. [redacted]'s tax return, we had no other reliable option to effect satisfaction of the ticket on behalf of our client, San Diego Superior Court. We have had several contacts with Ms. [redacted] and she had ample opportunity to pay off her ticket prior to the time her taxes were intercepted.
Ms. [redacted] states that she has requested validation, but has never received it. The ticket she signed serves as her initial notification of the debt. In addition, on July 19, 2014, we included validation with our response to Ms. [redacted]'s initial Revdex.com complaint submitted to Allianceone on July 9, 2014. To assist Ms. [redacted], we have again enclosed a copy of the ticket she signed.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing Ms. [redacted]'s issues to our attention. Please let me know if I can be of further assistance. can be contacted at ###-###-####.
Very Respectfully,
Carol E[redacted] Compliance Officer AllianceOne Receivables Management, Inc

December 30, 2014Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on December 20, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.[redacted] states in her complaint that she...

agreed to a settlement on her account and now AllianceOne is not honoring that settlement and as a result she states the account is being credit reported with an open balance of $400.00.AllianceOne was referred a [redacted]t (account number [redacted]) on August 22, 2014 with a balance of $697.36. On October 28, 2014 we mailed an offer to settle the account to [redacted] and on November 24, 2014 we processed a check #[redacted] in the amount of $278.94. Upon the processing of her check the account was closed and returned to our client as settled in full. Additionally we do not credit report on this type of account.If this account is being credit reported it could be coming from the original creditor or another collection agency.Enclosed is the offer to settle letter sent to [redacted] and a settled in full letter for her records/review.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted]’ issues to our attention. Please let me know if I can be of further assistance. I can be contacted at [redacted].Very Respectfully,Carol E

February 24, 2015
Dear [redacted]:I am writing in response to the concerns expressed to your office by [redacted] on February 13, 2015. I appreciate the opportunity to respond on...

behalf of AllianceOne Receivables Management, Inc.
[redacted] states in his complaint that he sees an AllianceOne tradeline on his credit report and that the original creditor is [redacted]. He states that he contacted [redacted] and they confirmed that the account was placed with AllianceOne in error. [redacted] states that when he contacted AllianceOne that the agent refused to take is dispute and hung up on him.
AllianceOne was referred account [redacted] by [redacted] on July 16, 2014 with a balance of $721.75. A letter was mailed to [redacted] on July 18, 2014 via US postal Service Mail informing him that the account had been referred for collections. Our records indicate that on February 11, 2015 that our office received a call from a woman who identified herself as the consumer however refused to verify any additional information used to ensure our consumer’s privacy and she stated she would contact T- Mobile and ended the call. At no time did we speak to [redacted] regarding a dispute before or after this contact. The only other communication was the receipt of his Revdex.com complaint.
In accordance with [redacted] request we have returned the account to [redacted] for handling.
We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing [redacted] issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.
Very Respectfully,
Carol E,
Compliance Officer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me...... BUT...... 
This issue was not about myself but was in reference to my boyfriends account... [redacted] Graham, please see attached. The local office in [redacted] found they garnished him in error AGAIN, they cancelled the garnishment and sent us a paid in full letter for all [redacted] accounts. I also received a letter with 1 account in my name from 2012 that showed paid in full but that was not something I requested. I am hoping that this doesnt happen again as all accounts have been paid and are in a paid status. We are now just waiting for our employeer [redacted] to refund [redacted] his money that was wrongly taken from his paycheck last week. I am the POA on [redacted] accounts with Alliance One and that is why I filed this complaint on his behalf. I was dealing with manager Tood A[redacted] in the local office and he is who caught the error after I left him a voicemail and fixed everything.
Regards,
[redacted]

have previously filed a complaint in regards to this business which you will see in your log. In resolution they agreed to withdraw and send notice to credit rating agencies that my collections are paid in full. All of the collections involved were for parking tickets that were assessed to my ex wife as I gave her possession of this vehicle in the separation and subsequent divorce. In my hopes of expeditiously deal with this rather than rely on her to pay these items. I paid for all of them in full. Which I did at the beginning of June and this was confirmed with Alliance One. I was promised numerous times a letter confirming this and making this correction and after numerous calls and even making a trip to the [redacted] office, a letter never came . The office said that they could not produce one. They agreed in resolution of my first complaint to send notice and remove the collection notices. Unfortunately, this was not done for all of them and a complaint on my credit report still remains. This is for account [redacted]. I would ask that they live up to their original agreement and send notice that this account has in fact been cleared. They do not reliably due their duty to clear records as diligently as they apparently report people. This is a clearly prejudicial and faulty business practice. I would appreciate the Revdex.com's assistance to hopefully finally lay this matter to rest. Regards.

August 7, 2014
Dear **. [redacted]I am writing in response to the concerns expressed to your office by **. [redacted] on August 6, 2014. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.**. [redacted] states in his complaint that AllianceOne agreed to remove their tradelines.As state in our June 25, 2014 response AllianceOne did submit a request to the Credit Reporting Agencies CRA's a request to remove their tradelines.Please be advised that on June 2, 2014 AllianceOne submitted a request to the credit bureaus to delete its tradeline from your credit reports. Our request was submitted electronically (via E-Oscar, confirmation #[redacted] and #[redacted]) which should expedite the removal. AllianceOne does not control how promptly the bureaus remove an item (or if they in fact remove it).If **. [redacted] has questions with regard to the removal of our tradeline he may want to contact the Credit Reporting Agencies directly and provide them with the confirmation numbers provided above. Again we do not control how quickly the Credit Reporting Agencies remove a tradeline.We strive to provide a positive customer experience while resolving account concerns and we thank you for bringing **. [redacted]' issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ###-###-####.Very Respectfully,