Allied First Bank

Tom [redacted] was outstanding. He guided us through all the challenges of securing a mortgage and was able to get us to close on time! I would recommend him to anyone looking for a home loan.

Recently I had a refi with Jessee [redacted] and Mercedes at Allied First Bank. I had a very pleasant and efficient transaction.

I wish to raise an official complaint in regards of my first home loan and experience with your mortgage loan originator. Being a younger individual trying to purchase your first home loan is always nerve racking. I didn’t know what to expect going into this, and I required a lot of assistance when it came to my knowledge of this process. One of the biggest issues with Don Flynn ( my mortgage loan originator) was not only the lack of communication but the way I was treated during this process.
When I started this process Don assured me he could make this a fast and easy process. Using a USDA loan I knew going into it that there were many details that came along with this type of loan. Don approved me over the phone for $100,000 because that’s all I asked to be approved for. My fiancé’s Grandmother had Alzheimer’s and needed to sell her house seeing she was in such late stages. His Family needed the money for assisted living purposes to make sure she had the care she needed that they could no longer provide for her. For Medicaid purposes, we ended up having to sell the house for at least 110k so it didn’t look like an improper transfer of funds when Medicaid did the 5 year look back.(whenever that was needed to be done) Don again assured me that would not be a problem. We went and sat down with my mother in law, fiancé, and my mom. I signed papers agreeing on the 110k and signed all the paperwork needed to get this process going. I Brought ALL the information he asked me to bring and he even gave me a heads up that I’d be hearing from his assistant with in the next 2 days to get my welcome letter and other paperwork that he may or may not have forgot to get from me.( which I never received) Again, no problem!
After that night I went a week and a half without hearing from him or anyone from the bank. He didn’t return any calls, texts, voicemails or emails. Finally I got fed up and had to call the corporate office. Whomever it was I spoke to was EXTREMLY friendly and helpful! It gave me some hope that "things happen" so I let it go and moved on. Then once I called within two hours I got a phone call from not only don but a gentleman that was supposedly “helping” him with my loan (although I never heard from him after that day, and I was not impressed talking to him.) During this whole process I felt extremely frustrated and like my business was not of importance, Just because I was a younger female at the age of 20 buying my own house. Yes, nowadays that’s unheard of, however instead of belittling me and talking down to me you’d think your company would 1. Appreciate my business, and 2. Be proud that there are younger kids out there that’re mature enough to afford a home on their own and have the credit and job credibility to be at that point in their life at the age of 20. But once again I pushed through and let it go. A couple of weeks passed by we had all the inspections and appraisals done within a week and were ready to close on the loan. I Then got a call from Don trying to tell me that I needed to change my type of loan I was getting because he all of the sudden couldn’t get me approved for 110k. Mind you even though a month ago when I signed all the paper work he said in front of my family that it would be no issue. I found it extremely bizarre so flustered and upset I went to my mom and had her listen to our conversation. She works in the business and she and I both felt as if don was just trying to get me to change my loan so he could make more money off me. I know that most people don’t make much off of government based loans. The more I talked to him I could hear the sarcasm in his voice. I stayed calm and stayed very respectful despite the issues I felt with him all this time. That was yet another issue I had no patience with. Funniest part of it all was after that day I heard nothing about my loan not being able to work. I even went as far that night to call my insurance agent for the house to lower the payment so there was no reason this loan couldn’t work. This process started February 25th and finished on April 15th, which would be 50days. I was again told it would take 45 days at most. However I’m a very patient person and understand mistakes happen and being a younger individual I’m sure there were more hoops that needed to be jumped through than most. However to me it seemed like my loan wasn’t of importance once again. So it taking longer than usual was just icing on the cake at the end. When I finally got my closing date and I asked Don if he would be attending the closing (which I knew he didn’t have to be there) and he told me he had 5 closings that day but since he would be in area he would be there. He even asked me the best way to get to Canal Fulton from New Philadelphia since that closing was in the afternoon and mine was at 5:15p.m (This conversation was on Wednesday two days prior to closing.) Friday came and Don did not show up nor give me a phone call or text that he wasn’t coming. Even better [redacted] the Gentleman from the title company tried calling him during the closing because there was an issue with the paperwork again no answer from Don.
Once again, being younger I learned to always read before I sign paperwork especially at this point because I did not trust Don nor anyone who was in charge of this loan. Luckily for Don all of the banks documents showed our monthly payment being at $731, but the note was showing $684. My first instinct is to not sign but then again the number is lower and can’t hurt me, if it would have been higher I would not have closed on the loan and your company would’ve lost my business and other people I have referred to Don in the beginning.
This process to me was so upsetting and frustrating that I would have started completely over somewhere else! Despite how good of a rate I got and the amount of money I had already spent with your company, it was worth losing it all and giving you none of my business that’s how frustrated and upset I was at this point. This letter is not intended to degrade your company, but make you aware of the people you have working for you. My purpose of writing this letter was to explain my frustrations and how unhappy I was during this whole process. No one should be treated the way I was. I don’t care what your age is or what sex you’re. That should not determine your ability to achieve things in life, but clearly in this situation it did.

Sincerely,
Alexis Engelman

Tia [redacted] is awesome to work with. I was really hesitant to do a refi entirely through email and online, but it was really easy and Im glad we did. Tia was always very prompt to answer any of our questions. Our goal was to get a lower interest while getting a shorter term, Tia made that happen. We saved a lot of money every month. I would recommend Allied & Tia to all who are looking to refinance.

Great people to work with! I have done a loan with Sandra [redacted] in the past. She was very knowledgable and got us the best rate and deal. I am now looking into buying another property and she has been very helpful! I would definitely recommend this company

William [redacted]. was very helpful, he always returned my call and had answers to my questions. I would recommend him highly to anyone. Thank You!

I recently had the pleasure of working with Dawn [redacted] to open a business account at Allied First Bank. Her professionalism, friendliness and expertise made the process smooth and simple. She is very skilled in the process of business banking and made it very user friendly. Plus she took time to take us on a tour of the meeting facility and the many business options available to us as customers of Allied First Bank. Dawn exceeded our expectations and I highly recommend working with her and banking at Allied First Bank. Best Regards, Kathy [redacted]

Nathan made the process of refinancing my mortgage seamless. He's incredibly helpful and pleasant to deal with. I'm very grateful for the service that I received!

Jessee [redacted] from Allied First Bank is one of the best mortgage consultants I have ever worked with. He got me the best deal available after many attempts with other consultants. Top Notch in my book. Anyone needing a mortgage, you should consider Jessee.

Jessee [redacted] was Very helpful and knowledgeable . The process was quick and smooth. This was my first time I dealt with a broker so I wasn't sure how this was going to work. But Jessee was able to reassure me that I would get the best deal and he was right.

I had the worst experience with my prior lender and going with Allied just made things better!

We refinanced our home with Allied First Bank. Our loan officer was Tia [redacted] and we also had the pleasure of working with Jenny. The services we received were above and beyond anything we antipcated. Both officers were readily available to assist without hesitation. It was an excellent experience, closing quickly without any delays. I highly recommend Allied First Bank for all of your mortgage needs.

A few delays, but satisfied overall

My name is Fletcher [redacted] and I had a chance to work with Douglas [redacted] and his processor Ashley and they did a excellent job they keep me informed and I would recommend them to any one .

I highly recommend Allied First Bank. Douglas [redacted]a my loan officer and Ashley are fantastic. They both did an awesome job. Douglas was always informing me returning all my calls and emails something you don't get from many loan officer. His customer service en beyond excellence and I'm very happy I chose Allied First Bank for my Refinance.

I had a very difficult refinance to handle but Jessee [redacted] and Selene [redacted] worked long and hard hours to see it through. They helped me along the way to be sure I received the loan that was best for me. I am so glad I found Allied First Bank. Me and my mortgage are better off because of them.

This company does not do business in an ethical manor. They will quote you a low rate then drag out the process to let the lock lapse, then they increase the rate and fees. Been dealing with a loan officer named Troy. I would not advise anyone to use this company. They would not even let me speak to a manager. Three months of procrastination and lies. Still no closing on a simple FHA refi with 90,000 equity and credit scores in the 700s. Save your self the grief of dealing with this company.

Jessee had a great attitude, was very knowledgeable about the process, and very forthcoming with the information regarding my refinancing process.

I did refinances w Larry [redacted] and his team, including Tammi [redacted] and Connie [redacted], back to back on two properties this spring.
I have never worked with such a great team of professionals! They worked so hard to close on these two loans. I've never seen such hard workers. They were always courteous and patient with every agency we came into contact with during this process. They got us low rates and lower house payments. They closed in a timely manner. I don't think any other team could have pulled off these two finances, with the complications we had to deal with.
They are great people to work with!

They wasted 2 months of our lives, lied to us, and came back with figures so far off their from their original quote that it wasn't even funny! Very unprofessional, I would never recommend this company to anyone and if they are willing to do this to an honorably discharged disabled vet, I can only imagine what they would do to you?

William [redacted] was our loan officer. He was extremely professional and thorough with answers to questions or concerns. He was able to complete our loan in a very timely manner and offer assistance whenever needed. We would and have referred a potential client to him because of his work ethic and ability to provide excellent service.