Allstate Insurance

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Thank you for forwarding Mr [redacted] concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 5/21/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Thank you for contacting our office regarding Ms [redacted] concerns Upon further review, it has been determined that the Rhode Island Department of Insurance has completed an investigation on this same issue We respectfully request that Ms [redacted] contact the Rhode Island Department of Insurance with any questions she might still have It is our ultimate hope that Ms [redacted] finds the resolution reached by the state to be a satisfactory one Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms*** Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Ms [redacted] ’s concerns Upon further review, it has been determined that the Colorado Department of Insurance is actively investigating this same issue The file number for this investigation is [redacted] /SLB We respectfully request that Ms [redacted] ’s contact the Colorado Department of Insurance with any questions she might still have It is our ultimate hope that Ms [redacted] finds the pending resolution reached by the state to be a satisfactory one Allstate Indemnity Insurance Company strives to provide high-quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Complaint: [redacted] I am rejecting this response because: Apparently Allstate does not understand that I am not satisfied with this outcome If Allstate understood this they would not state in their response that they hope I find their resolution acceptable Although tha State dept of insurance could not or would not use its influence to convince Allstate to act in an ethical manner, they did state that it is common knowledge that once a vehicle has sustained this amount of damage that it does have inherent diminished value.My husband knows this to be true because in his [redacted] was struck by another party who went through a stop sign Two years later(2007) he had put the car up for saleAlthough the repairs were done to the highest standard he could not get the $14,he wanted because every potential buyer was reluctant once they saw the car fax and made offers that were half the $asking price In the end he had to sell the car for $ This is a perfect example of how an accident diminishes the value inherently once a major accident occurs It is my hope that Allstate would want to do the right thing and show they have high ethical standards by reimbursing in the amount I have requested of $ I believe this to be a very fair and modest amount considering the extent of damage to my vehicle.Regards, [redacted] Claim # [redacted] Sincerely, [redacted]

Thank you for forwarding Ms [redacted] concern to our office Customer concerns are important to us and we appreciate the opportunity to address them Due to privacy concerns, we are unable to post a specific reply here for public view, although our Claims Department has spoken with the customer on 2/1/in an attempt to address any issues We sincerely apologize for any inconvenience or frustration she may have experienced in this matter

To Whom It May Concern, Allstate Auto Field Technician [redacted] inspected Ms [redacted] vehicle at the [redacted] residence ( [redacted] RD JACKSONVILLE, FL 32219-1815) on 10/5/regarding Allstate Claim # [redacted] [redacted] wrote an estimate for $for the visible damage that he could identify to the exterior of the vehicle The estimate was below Ms [redacted] Deductible of $($less a Deductible Credit of $= $400), however, [redacted] advised Ms [redacted] that there was likely “Hidden Damage” underneath the vehicle that he could not see, so she was welcome to call us back out for a Supplemental Reinspection once she had the “Hidden Damage” diagnosed by a shop of her choice Unfortunately, there was a breakdown in communication between Ms [redacted] , her shop of choice ( [redacted] ***), the Allstate Field Technician ( [redacted] ) and the Allstate File Handler ( [redacted] ***) and no Supplemental Reinspection was created by Allstate I received the Revdex.com request for assistance on Friday 12/9/at 3:p.mEastern Time after the Revdex.com Case was forwarded to me from our Home Office in Illinois and routed through the local Jacksonville, Florida Claim Office I contacted Ms [redacted] on Friday afternoon (12/9/16) and she advised that she had some receipts for work that she had had performed at [redacted] and that she would be glad to forward the receipts to me for my review I received the receipts from Ms [redacted] on Monday (12/12/16) and I created a Supplemental Reinspection at Ms [redacted] residence for the next day (12/13/16) Allstate Field Technician [redacted] went to Ms [redacted] residence on 12/13/and completed a Supplemental Estimate which brought the total amount of the damages to $1,less the Deductible of $ = $(this estimate included the [redacted] invoice amount of $which we paid in full) [redacted] issued Ms [redacted] a check for $and [redacted] also gave Ms [redacted] a second check for $in the form of Customer Service Monies to offset the inconvenience and aggravation associated with the delays that it took for Allstate to complete the Supplemental Reinspection I reached out to Ms [redacted] on 12/15/to confirm that everything was resolved to her satisfaction and she responded today (12-16-16) and advised that she was arranging to take her vehicle by the local [redacted] Dealership ( [redacted] Chevrolet) to resolve the balance of the work that was not completed by [redacted] ***, but that she was satisfied with the resolution In an effort to make sure that things go as smoothly as possible at [redacted] Chevrolet, I called them today in order to secure their e’mail address so that I could forward them a copy of the Allstate Supplemental Estimate I have forwarded the Allstate Supplemental Estimate to the attention of Byron Weatherly in the Body Shop at [redacted] and advised him to reach out to myself or Allstate Auto Field Technician [redacted] if he has any questions or concerns about Ms [redacted] Claim Thank you for bringing Ms [redacted] concern to my attention and for allowing me to orchestrate the satisfactory resolution of those concerns Respectfully, [redacted] P [redacted] Claim Service Leader Tampa Bay Auto Allstate Insurance Company P.OBox [redacted] StPetersburg, Fl Phone [redacted] ***@allstate.com

Initial Business Response / [redacted] (1000, 10, 2015/04/29) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXXxXXXXXXX Contact Email: [redacted] @allstate.com We appreciate the opportunity to review our claim handlingCustomer experience is always a great concern for usWe will review the situation and contact our insured directly to address their concerns Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) No body contactme Final Business Response / [redacted] (4000, 14, 2015/05/07) */ Mr [redacted] was contacted on May 6, 2015, and was advised that his claim for the deteriorated soffitts on his home would not be recoverable under his policy of insuranceHis concerns about the cancelation of his policy were also forwarded to his agent of record at which time Mr [redacted] had no further questions or concernsIf Mr [redacted] should have any further questions or concerns about his claim, he has been given the appropriate contact information for further discussion

Thank you for contacting our office regarding Mr [redacted] concerns Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issueThe file number for this investigation is ***-*** We respectfully request that Mr [redacted] contact the Illinois Department of Insurance with any questions he might still have It is our ultimate hope that Mr [redacted] finds the pending resolution reached by the state to be a satisfactory one Allstate Insurance Company Name strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Ms [redacted] concerns Upon further review, it has been determined that the Ohio Department of Insurance is actively investigating this same issue The file number for this investigation is CSD - [redacted] We respectfully request that Ms [redacted] contact the Ohio Department of Insurance with any questions she might still have It is our ultimate hope that Ms [redacted] finds the pending resolution reached by the state to be a satisfactory one Allstate strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Mr [redacted] concerns Upon further review, it has been determined that the State of New Jersey Department of Banking and Insurance is actively investigating this same issue Our records indicate that we will provide a formal response to the state by November 2, to clarify our position regarding his concerns The file number for this investigation is We respectfully request that Mr [redacted] contact the State of New Jersey Department of Banking and Insurance at [redacted] with any questions he might still have It is our ultimate hope that Mr [redacted] finds the pending resolution reached by the state to be a satisfactory one Allstate New Jersey Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Because the insured has not presented anything factual, our position on this claim remains and is not covered

Thank you for contacting our office regarding MrNastally's concerns Upon further review, it has been determined that the Alabama DOI is actively investigating this same issue We will provide a formal response to the state clarifying our position regarding his concerns The file number for this investigation is # [redacted] We respectfully request that MrNastally contact the Alabama DOI at ( [redacted] with any questions he might still have It is our ultimate hope that MrNastally finds the resolution reached by the state to be a satisfactory one Allstate Company Name strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused MrNastally.Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for contacting our office regarding Mr***’s concern We are actively investigating this same issue through a DOI complaint We will provide a formal response to the state on 7/24/to clarify our position regarding his concerns The file number for this investigation is ***-*** We respectfully request that Mr [redacted] contact the Illinois DOI with any questions he might still have It is our ultimate hope that Mr [redacted] finds the pending resolution reached by the state to be a satisfactory one Allstate Vehicle & Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

We appreciate the opportunity to review our claim handling Customer experience is always a great concern for usWe will review the situation and contact Mr*** directly to address his concerns

Complaint: I am rejecting this response because the Louisiana State Insurance Commission has now opened a new case # [redacted] and the La State Attorney Generals Office is also investigating possible fraudulent charges made by Allstate for the reasons explained in my original complaint My credit card company has also continues with its investigation into these charges Allstate has done nothing to try to reimburse me for those charges and has instead opted to turn the charges over to a collection agency instead of trying to resolve this issue Sincerely, Kenneth [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ Thank you for forwarding Mr. [redacted] concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view,... although we have sent a letter to the customer on August 31, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/05) */ I am sorry but the insurance company have not contact me to resolve these problems, can you please re-open the case, so we can try to solve it, they been lying to me since the accident on 07/30/2015, and they do not care about my well being or my security du to the repairs not been done, they fixed half of the car the rest maybe they want me to fix them myself, but that is why we all pay car insurance so they can fix the car the way it was before the accident, thank you for your prompt attention to this matter, sincerely, [redacted] Final Business Response / [redacted] (4000, 15, 2015/10/12) */ Thank you for forwarding Mr. [redacted] concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter on October 9, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Thank you for forwarding [redacted] concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/27/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Complaint: [redacted] I am rejecting this response because:We want you to explain what happened with this case in the Revdex.com forum so that all customers can know how bad Allstate's service isIf I have to wait for the Department of Insurance to come up with a resolution, at the very least Allstate should tell me what is going on and why I have been left hangingWhatever happened to "You're in good hands"?? Sincerely, Steven [redacted]

Complaint: [redacted] I am rejecting this response because: I... have shared with Allstae the amount of water, apporixmately 800 gallons, necessary to come in the window and get to the pump is unreasonable. This means the pump failing is NOT related to the window leak. They are also claiming they are going by what my contractor said to the inspector. The contractor has been fired. I also pointed out that the contractor is NOT the insured. It is MY house, MY claim, MY damage, and MY money that's paying the premiums. I have asked for another inspector to come out and meet with me and Allstate has refused to reconsider the inspectors decision. Ironically, they're stating that the decision is largely based on my former contractor's statements, yet they failed to accept the estimate submitted by the contractor and insisted they needed to inspect it themselves. Sincerely,sup [redacted]