Allstate Insurance

This letter is in reference to for assistance with policy #***/11 for property located at *** Karen Elaine #1426, New Carrollton, Md. 20784.

I had a homeowner's property insurance policy with Allstate for several years that was paid and in force. I filed a timely claim and provided all information regarding the loss of my all my personal property at my residence. All my cash, valuable personal property and belongings were taken from my property.

I’ve contacted Allstate many times to resolve this matter but get no assistance from Allstate. Allstate has wrongly denied my claim and failed to act in good faith in settling a first party property or casualty claim.

There is an implied covenant of good faith and fair dealing in every insurance contract. This covenant requires an insurance company to act fairly and in good faith when evaluating a claim. When an insured’s claim is wrongfully denied by an insurer, it is considered bad faith.

Under United States law, insurance companies owe a duty of good faith and fair dealing to the persons they insure. This duty is often referred to as the "implied covenant of good faith and fair dealing" which automatically exists by operation of law in every insurance contract.

In law, the phrase “good faith” refers to a requirement to act honestly and to keep one’s promises without taking unfair advantage of others or holding others to an impossible standard.

Allstate has acted in breach of contract, bad faith, fraud and negligence. Denying a valid claim that should rightfully be paid is an unethical business practice and unlawful.

I also contacted Mr. Thomas Wilson of Allstate in the Executive Office on April 19, 2018 for a resolution to his problem but got no response to resolve the matter.

I'm contacting the Revdex.com for assistance with this breach of contract and act of bad faith by Allstate.

Allstate sent me an email and a letter stating my homeowners insurance was about to be canceled for lack of payment. Furthermore, they said that my home mortgage bank would be contacted of the lapse in insurance. On top of that, my Allstate agent contacted me, treating me like a deadbeat for not paying, and said I had to make a double payment with a credit card or the policy would be canceled. Unknown to me at the time, was that my regular automatic electronic payment to Allstate was rejected! (Allstate later mailed me a check for that amount). In the meantime, Just before I gave the agent my credit card info, I checked my online bank statement. My insurance payment was processed! Long story short, which took most of the day to sort out. I had to email proof of payment to my agent who researched the problem. Apparently, I had been referencing my old account number on my e-payment and Allstate had been transferring the payment to the current account number. They grew tired of that, and instead of giving me a quick call, or calling my agent, to ask me to update the account number, they decided to do what they did, reject my payment. It took me 3 minutes to update the policy number once I was aware of it. On top of what I previously described, I also had to find the time to drive over to my bank to cash the refund check. And, they still made me pay a 2 month payment over the phone with a credit card! This whole situation could have been avoided with a quick phone call to me... if I had been treated like a loyal 30+ year customer. What happened to common courtesy and respect? What happened to Customer Service? Where is the apology? I am now looking for another insurance company.

was informed by the receptionist that I cannot optout of there mailing offers. the harassment will continue despite my objection. I called back and her supervisor attempted to instigate an altercation before confirming the harassment would continue while gloating there was nothing I could do about it.

YOU ARE NOT IN GOOD HANDS WITH ALLSTATE! I filed a claim for catastrophic water damage in Alexandria, VA, with Allstate on 01/12/2018. No visit, no phone call, not even an e-mail from the local Allstate agent! It took fully 10 days for an adjuster to visit our home, and we spent 2 weeks in a hotel waiting for emergency plumbing repairs and for water to be restored to the home so we could at least have full use of one bathroom. Meanwhile, the claim processor and principal Allstate contact, who was located in Alabama, kept bombarding me with a seemingly incessant stream of documentation requests that related to damaged home contents, which were the least of our problems because the home had suffered a collapsed ceiling in the garage and dining room and extensive damage to walls, and floors. Thus we were focused on our mere survival and making the home sufficiently habitable so we could move back in. The kitchen and all bathrooms did not become fully usable again until February 5. The primary Allstate contact seemed to care little about our plight. She ignored or gave irrelevant, unresponsive, pro forma replies to the dozens of questions I submitted and on which our financial plan critically depended. A formal letter of complaint I sent to the Allstate Executive VP/Chief Claims Officer about the insensitive, incompetent, and unresponsive handling of my claim did not receive even the courtesy of an acknowledgment and remains unanswered to date in spite of my repeated reminders and protests. Once Allstate had begun making payments to reimburse me for documented emergency out-of-pocket expenses, I had to battle to receive some token compensation for additional living expenses, all of which served to increase the strain on our already severely-stretched financial resources. Then, as though to add insult to injury, Allstate claimed it had overpaid us by some $6,700. When I asked for an itemized explanation, it was not provided. At that point, I demanded an audit that I specifically asked address the alleged overpayment, as well as the totally unsatisfactory manner in which our claim was handled. The so-called audit remained silent on these issues; however, it included and transmitted a totally new Allstate estimate which, instead of a $6,700 overpayment showed a balance to be paid by Allstate of $146.00 and included a check for the amount due, but no explanation for the voodoo mathematics Allstate had used to convert an alleged overpayment of thousands of dollars to a balance due! NO,YOU ARE NOT IN GOOD HANDS WITH ALLSTATE!

Allstate absolutely refuses to respond to me or give me the time of day after their insured hit my car and even admitted 100% fault. It has been 4 months with no resolution. They have even gone as far to say I've made the accident up. Too bad I have statements and contact info from the other party who admitted fault. They give the run around non stop and are refusing to accept responsibility or even discuss this professionally. Had to file a complain with my state department of insurance. Several adjusters I keep getting passes around to have made claims glorifying insurance fraud. Absolutely disgusting.

Claim: ***
Date of Accident: 4/5/18

Complaint: Immediately following the accident, I contacted AllState (Emily) to request information on how I should proceed with my repairs. I specifically asked do you have a preferred vendor of AllState that I should use or not. She indicated that she was still reviewing the claim. I explained that I need to get the vehicle looked at. She indicated that I should not wait for her final decision on liability and proceed with having my car looked at if necessary. On or around 5/5/18, I was informed that only 75% would be reimbursed. On or around 5/6/18, I provided evidence that the other driver was at 100% fault. I was told by Emily that this is final and my only recourse is for a lawyer. On or around 5/9/2018, I requested the fax number so I can start to submit my repair costs. Emily then informs me that I should not have gone to receive repairs and she never advised the same. After being argued with she finally provided the fax number. Note, I still need the transmission looked at and the body repairs estimate. I contact my Chevy Dealer to start that process, and they inform me that AllState should have provide me with documentation and check for the estimated repairs. This is the first I learned of this process. I contacted Emily's manager, McDelia Moralis, and left a voice mail to indicated that I am getting mixed messages from Emily and she is not providing me an understanding of the process so I can get my vehicle repaired. I have not heard back from either representative since.

In short, I want to understand what is the process AllState follows so I can finally finish the repairs on my vehicle, what is the process for determining liability, what is the process for reimbursements, why have I not been informed of the process upfront, and why have I not received any documentation from AllState on this liability decision, process, or reimbursement.

Sincerely,
Frustrated, confused, and disappointed customer

On 4/4/2018 my car was involved in a car accident. At that time I was told by Allstate that the damages totaled $6500.00 and this was '60% of the value of my vehicle? so they would fix it. The mechanic then told me nine days for repairs. After nine days I was told they had not even ordered parts and two weeks after that I was told they had not even begin repairs because they were 'backed up with work'. Yesterday after having my car for a month I was advised by Allstate that they had changed their minds and were totaling my car, a full month after it was sitting at the repair shop. Today I was called by Allstate's adjuster who alleges prior damage that was not there, and is essentially going to value my car at 7k when I owe over 12k, leaving me with 5k to pay on a car I no longer can use.

KBB gives me 12k on the car as it was before the accident. I trusted allstate to provide the COMPREHENSIVE coverage for the $300+ per month in premium I've been paying, and did not expect to need to "check a box" for rental coverage as well as gap coverage. I now cannot get a new car as I have 5k left to pay on the car I do not have, and now have no vehicle to get my kids and I around. A month ago I was told 6500.00 in damage was "60% of the value of my car" and this month my car's total value is 7k'?? This is predatory, deceptive, and disgusting. I want an answer as to how 6500.00 was 60% of the car value and now the value is 7k--someone needs to explain that to me in writing. Who is compensating me not having a car for a month while Allstate and the repair shop hemmed and hawed and colluded on whether to fix my car? Allstate has refused to give me the SIU report on the alleged pre-existing damage as well as the original valuation of my car. Allstate and Moody's Collision Center treated me horribly, in the face of a situation that is more horrible than you know.
Product_Or_Service: Full coverage auto insurance
Account_Number: 925966537

When I called Allstate I was told I did not owe a $500 deductible so I proceeded with the claim. As instructed I used the Allstate app to file and they quickly deposited $543.51 into our account. I had repair made and then Allstate called and said I did owe a $500 deductible and would have to send $500 back. I told them if I had known about deductible I wouldn't had filed the claim since the repair was minor. I asked if I could send all $543.51 back and have claim removed but they said I couldn't. They even threaten to turn over to a collection agency.

.

During a severe wind storm in my area (March 2), our roof sustained damage. We called our Agent, who advised us to file a claim with Allstate Catastrophe. Allstate sent an adjuster to our house. I spoke to him and he noted that our shingles have been discontinued. However, Allstate only approved us for $4303. I have had three contractors come to my house for estimates, and all have said the entire roof needs to be replaced as they will not be able to match our shingles (discontinued) and they cannot adequately patch the damage with non-matching shingles. This will cost around $12,000. I supplied Allstate with pictures and other supporting information from one of the contractors - complete with a letter from the manufacturer that the shingles are discontinued. I have no less than six neighbors very close who were approved by insurance for total roof replacement because all of our shingles are discontinued. None of them have Allstate. I asked my agent for help. They advised my to file a supplemental claim which I did. Allstate finally sent another adjuster out, who then told me he requested we get approved for a total roof replacement, but "management" (his words) would not give us the additional funds. They would only give us another $1800, which would only replace half of our roof. Replacing half of our roof would be visible from the street and is against our HOA. Allstate has been intentionally delaying and low-balling our claim amount. This has been going on now for two months with no resolution. Any time I call and try to speak to someone at the company, I get passed around between a group of lying and vastly incompetent "customer service" representatives. It really is astonishing.

11/6/16 - we refinanced our home and had an inspection completed for the VA backed mortgage. Our attic was fine. 3/18/17 - storm folded over a portion of our roof exposing the sheathing. Adjuster refused to pay claim. We had it fixed as soon as we could on 3/10/17. Two days water accumulated under the roof. Adjuster said that roofing co was just trying to make a buck and it was ok. Fast forward to 1/8/18. Water intrusion coming into second floor, put in another claim that agent said would be attached to the first. We went to find out about the water intrusion and the attic was full of mold. My wife and daughter had terrible sicknesses all summer and winter and we could not understand why. We had to vacate premises for three months. 1/26,18 Allstate pays the roof claim from the previous year. Pays for some carpet in March 2018. They will not pay for remediation even though the adjuster was negligent, we have witnesses listening to conversations to them admitting that. They will not pay for the roof that had to totally be replaced along with all the sheathing, the remediation of the mold, the insulation replacement, nor the ceiling and wall repair. They also will not pay for the time that we had were forced into homelessness - 3 months.

Our experience with Allstate has now turned into a horrible experience. We are located in Vero Beach, FL and are dealing with Brian ***'s office and staff at Allstate here. The day after Christmas, I had hit the side of the our garage with my *** due to over judging how far over our company had parked their cars in our driveway. We called Allstate to ask if we filed the claim would our insurance go up and the female representative at Brian's office said it was below the threshold and didn't think it would. The claim process was easy, but now fast forward to April and our insurance has gone up due to the claim. We called the local office and they are saying there is nothing they can do since the claim has been filed, yet the reason we filed it is because Brian's representative gave incorrect professional information. We have asked them to pull the tape and listen to what was said because if she knew what she was doing she wouldn't have misinformed us and we wouldn't be in this situation. I don't appreciate people working in these places and giving information that is incorrect and then not fixing it and being held accountable for their errors. Do yourself a massive favor and don't subject yourself to Allstate, having "good" insurance means nothing if they misinform you and don't fix their mistakes.

In fair practice of autobile accident. I would like for Allstate to pay the original quote of $3572.54 or pay *** quote of 3655.46 Allstate sent me to there body shop which is *** and there not willing to honor that quote which is 3655.46!!!

Claim #

An All state policy holder struck my car while it was parked in a parking lot. I had witness reports describing the vehicle (Grey *** or similar), and the license plate. The police report confirmed the vehicle description and identified the person who hit my car. The incident occurred in direct line of sight from security cameras.
Donna *** (All State Adjustor) informed me that the witness description (Grey *** pickup or similar) did not match the policy holder's vehicle (Grey *** Pickup), and that camera footage would not help to show anything. She refused to pull the camera footage and informed me that their customer did not do it. The customer also lived 3 hours away and could not have traveled there. How camera footage is not useful is beyond me as it shows what actually happened.
Very unprofessional, I essentially was given the insurance version of "nope", even though they have nothing to dismiss my evidence. How they can just arbitrarily decide things is not right. Really shows why Allstate is not one of the premium insurance companies.

On February 7, 1992, I purchased a mortgage life insurance policy. The late Mr. Wilbert *** was the agent. For 27 years and 4 months, I paid the premium ($19.69)faithfully. A few months ago, I noticed that the premium was no longer being deducted from my checking account. When I called Allstate at the number that I obtained from the internet, it was difficult to find the answer. A gentleman tried to call the present agent, Jessica *** at and was told that "She was not in her office on that day." He called me and instructed me to call the next day, which I did. I spoke to a lady and asked her to have Ms. call me at 11'30 on that day. That never happened. After many tedious attempts, a lady by the name of Mahesh informed me that once I attained the age of 70, the policy was terminated. What I found most disturbing was that I was notified in writing. Instead premiums were collected from me via my checking account for 16 months! I paid $315.04 needlessly and I am due a refund! For nearly 30 years, I have been an Allstate customer. I deserve better treatment than this. Please forward this complaint to Allstate's corporate office. I certainly was not "in good hands." What happened to me was disgraceful!

I am a sick person with a child. I am a single mother and I work hard and pay all my bills. My daughter and I both Have allergies to mold, etc. I work very hard to maintain my house and keep on top of any and all issues that arise. We had two days with high winds, and it caused a lot of damage to the siding on my roof in the front and back of my house. With the sides exposed, water can run in between the siding and the walls causing damage that could lead to mold, etc. I called All State right away to have the issue dealt with, and even though they recognize that there is significant damage, but they are not willing to pay for it because the estimate they are figuring is less than the deductible. When asked whether this estimate included materials and labor, there was no answer. This is the third time I have called on this insurance to fix something covered under the policy and nothing. All I am asking for is you to come with the correct estimate and repair the damage to my roofs. There is now way that the estimate you gave is fair or correct. I have paid thousands into this company and have gotten nothing in return!

I was in an accident where the other driver was at fault. My insurance company, Allstate, needed to send an adjuster out to the car repair shop to estimate the supplemental damage. The car repair shop submitted a request for the adjuster on January 23, 2018. An Allstate adjuster did not come out until February 8, 2018 - 16 days after the initial request. Both the car repair shop and I have documentation of the request being received by Allstate (receipt confirmation email from Allstate to the repair shop), as well as the additional requests that were made. During all of this waiting period, I was being charged for a rental car. Originally, the other driver's insurance company was paying for the rental car, but they discontinued paying for it when Allstate would not come out in a timely manner for the supplemental estimate. This was Allstate's fault, and there is no reason that it should take 16 days for Allstate to come out. Since the at-fault driver's insurer refused to pay for the rental, I had to pay out of pocket. I have contacted Allstate many times over the past several months, attempting to get reimbursed. I paid $583.34 out of pocket, but Allstate only reimbursed $150 (the check for that is on its way in the mail). Allstate should reimburse me for the remaining $433.34 since it is their fault that my car was not repaired until 16 days later. Claim # *** 09.

My car was involved in a minor fender bender , were two cars backed into each other in a parking lot, backing out of parking spots . The Allstate agent said they can not determine how was at fault and they will not pay to fix my car. The other car was also covered by Allstate.
This is the second time, for me in recent years, that Allstate sidesteps to get out of paying.
I also find it extremely hard to get them to return phone calls.
After 40 years of being with Allstate and having 4-8 cars cover with them at any one time. I have found that when I really need them, they are not there. they will do anything to keep from paying a dime.....
I'm moving on. They have sorry customer service, when it counts.

Stay away from this company as they are rip off artists who jacked up my premium to 10,600 per year for 3 cars and 3 drivers...We have been with them for 10 years and had 1 accident and 1 ticket on file...Needless to say I immediately cancelled the policy and switched to another company and now paying 5,600 per year for same coverage..Their ought to be laws against price gouging in the state of Ny,but I don't believe there are..I would strongly advise any Allstate customers to review their policy monthly for rate increases..

Initially I chose this guy based off a recommendation from the Allstate customer service rep from the call center whom I was speaking with about a month and a half ago primarily based off of proximity of my residence. I called this location to see if it were possible for me to meet *** and express my concern about my policy and the issues that came from the previous Allstate rep that I had been dealing with. After I made numerous calls to no avail, I decided to go by his office to see if I could catch him in the office. When I got there I spoke with two female employees in which I discussed the issues ie incorrect claim information in addition to surcharges that were applied to my policy. I was assured that I came to the right place and *** would able to assist me. A few days passed by and *** never gave me a call, so one day in my quest to track this guy down, I called and heard his voice in the background but was told that he wasn't there. I confirmed this by again going up to his location and being able to try and speak with him. As I entered this place, I began speaking with one of the female employees that I spoke with on my initial visit who did not disclose any information about her being a "licensed agent." Upon asking her to speak with ***, she went to the back and said something to him and then returned trying assist me with the issues that I informed her about about a week ago. At that time I was told that I would have to speak with *** because he was the licensed agent and would allegedly be more qualified to assist. During our conversation, I asked the young lady if he would be able to see me and she became defensive in her responses acting as if I had asked her something wrong. As she continued to impersonate a "licensed agent" and shield for *** I asked her directly if he was intentionally not going to speak with me even tho I had made numerous calls and this was my second attempt. At this moment I hear a chair fly back as if someone hurriedly got out of the chair and seen someone coming toward me full steam ahead. As I turned to my right I seen whom I presumed as *** come walking aggressively toward me and when he got to the area where I was he says" What's going on in here" as if I were the problem vs his lazy insubordinate self. This guy is now standing in my face like we are in the street somewhere towering over me in an aggresive manner as stated previously. He then begans to tell me that his just last week secretary was now a "licensed agent" and that she could assist me. This wasnt the case just a week prior and came across suspect to me as the aformentioned person couldn't even log unto the computer less known give my accurate information about my policy. Although I had been completely disrespected as a man first then a customer I kept my composure as I was trying to get the issues resolved in regards to my policy and this was an urgent matter. *** did nothing to assist but stick his chest out as he seemed more interested in defending his secretary/licensed agent/whatever. I gave *** more than enough information to look into my policy (which is his job by the way) and assist me in getting the accurate information processed so that my insurance premium and policy could get straighned out. This guy did nothing but tell me a bunch of excuses and vague talk. He suggested that I should shop around since I thought the 650.00 a month for someone with no DUI, no Points on DL, no tickets was outrageous. I have one vehicle and the insurance was more than the car. I informed *** that I thought there was some misinformation on my clue report and that my previous Allstate agent may have done something illegal or improprer regarding some surchages. *** was of absolute no help and completely useless in regards to correcting the situation. This guy not so even as once offered any help or suggestion, just sat back like a fat rat waiting to collect the che

My son was involved in a hit and run on March 26th. After calling our local office a couple of times and was told they will return the call, I decided to put the claim in online. We took the vehicle to our mechanic. He gave us a written out receipt (from their receipt book). I sent in all the information that was asked, including this estimate. I NEVER received a call, after looking online and seeing that they still was requesting this information I called the claim adjuster I was assigned. His name is Justin Howell. He was the RUDEST, SMART ***, I have encountered. He told me my estimate was no good, looked forged like someone just wrote something on a sheet a paper. To be insuated to be a liar and a cheat was very disrespectful, especially by someone you are paying. This is the same mechanic we have been using since 1992 and to be told their not reputable was a slap in the face. I called our local agent spoke with Ashley (who seemed nice on phone) and was told that's how these adjuster can be. She gave me Justin's manager name (Chad ***) but told me she would make some calls and call me back in 15 min. She also said don't call Chad yet, let her make her calls. Of course I didn't hear back from her in 15 mins but Chad did call and I see why Justin was the way he was. When you have a leader who thinks the same way. We are self employed and would NEVER treat a customer the way they did. I thought ALLSTATE was better than this. Would not recommend them and as soon as this is complete I'm done. I DO NOT patronized ANYONE's business that doesn't appreciate their customers.