Allurez

The customer only responded to messages that we sent last week This matter has been resolved Thank you and have a nice day!

Hello, We were actually open at 8:AM yesterday and we received your ring You have even been in contact with Karen, via email, regarding the fact that we did receive your ring

Hello,We are sorry to hear that the customer did not like their custom ring The customer had previously contacted us asking for us to make alternations on one of our rings We were more than happy to make the customization for the ring and even give the customer the exact diamond that she had requested We had told the customer before they placed the order that the specific diamond that they requested did not come with a certificate, but with an appraisal which would be mailed separately The customer agreed to the information, and placed the order on our website, where they agreed that the ring would be non-refundable, as stated on the listing, and to our companies policies and procedures.After the customer received the ring, they said that there were no center prongs We did inquire with the jewelers about their claim The jewelers had informed us that if there were no prongs that the stones would not be able to be kept in place Also that the prong setting was a low prong setting, which most customers do prefer We did inform the customer of what the jewelers said and that we would be happy to change the prongs for them if they would like We were then off for the following day as it was stated on our website and also on our recording when you call our company We have since to hear from the customer except for this complaint.The appraisal was mailed out separately and if it was lost in the mail It is not our fault.We cannot refund the customer, but we do still offer to have the prongs changed for them The customer would need to email us, and let us know that this was their intention

Hello, We are currently in process of exchanging the customers items with items we are custom making him at no extra expense

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello,Below is the response from the business which I received directly today....It is totally contradictory to the response they previously sent saying I could exchange for the Channel setting ring Now they are saying I would have to pay an additional $429!!Unbelievable I told them I would accept an exchange and they want me to pay additional when I already paid for a ring that is defectiveThis is crazy I just want my original money back of $ Please let me know if you can talk any sense into this horrible company.Best regards, [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

My review is not fakeAfter I posted my review, Allurez contacted me by phone and told me to delete all my negative reviews and then contact them to negotiate on this issueThis is unfair because everything I've posted is true and honest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business has agreed that the only transaction agreed upon cannot be completedThere is no basis to say that I must accept another productAllurez is in breach of the only proposed contract for goodsThe goods cannot be delivered as ordered and as such I am entitled to have my money returnedPerhaps the company should not have "made" the "custom" setting in advance of being certain that they had the necessary product to complete the saleI don't know how this company can think they can keep my money hostage and force me to accept a different product than what I orderedI have had my money held hostage for several weeks on a contract that cannot be completedI will consider the matter resolved when my money is returnedIt is through no fault of my own that the diamond I ordered was "lost" and the contract cannot be completedAllurez is in breach and refuse to refund my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] If being more than attentive to my needs is never answering the phone when a customer callstaking days to answer an email, then answering it with no info that was actually requested, if saying on here that I only have you days when that was so not the case, then yes I agreeOnce againI ordered the ring on Feb Was told to daysA month later I did not have it, and asked you to cancel the order, since it was not even done yetNothing At weeks, It showed up in an unmarked box at the WRONG addressYou have the single worst customer service I have ever encounteredI may very well end up having to pay for this, though I would much rather just return the ring to youBut I will wait for a judge to tell me what to doSee you there In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I ordered a diamond from their website and days later, they charged my credit cardThe 5th day, they sent me an email telling me that the stone I bought was not availableI asked to be reimbursed (because they did not have the product they sold me) but they refused offering me another diamond and described the specifications to meI asked to see the GIA report and discovered that it was nothing like what they told me...in fact it was a much lower quality diamond...and when I told them that they lied and that it was misrepresentation, they tried to make me believe that the differences were typo errors ! Now, after numerous emails in which I have asked them times to reimburse me, they are still stalling trying to sell me a different product that I don't want They charged me 092.00$ for something they don't have and refuse to give me back my money Allurez is a scam

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To begin with, the Allurez representative should stick to describing their own side and not describe what I knew or did not knowI had a long exchange, or two, on the phone with ***, before seeing the information they assume that I "knew"I would argue that there are many ways that Allurez leads customers through the layout of their website that creates the illusion of an easy returns policy, when the easy return policy only seems to apply to preset ringsThis was how it was explained to me by ***Keep in mind, [redacted] did an excellent job attempting to resolve my dispute on the phone and was genuinely trying to helpHowever, that does not change the fact that the engraving was unreadable and should not have been offeredI have checked several other websites for comparison and I could not find another that offered the engraving option on a band that narrowThe number of characters is immaterial and if I asked for too many characters to be legible, the "experts" at Allurez should have notified me prior to selling me a product that they acknowledge was unreadable and the band too narrowTheir statement acknowledging the number of characters as too many to engrave shows thisI believe it is the width of the band that prevents any engraving from being legible, not the length of the text stringThis is further supported by the fact that they acknowledged that the band was too thin and offered up the option to fill in the engraving with metal and add a substantial amount of width to the backside of the band to support engravingThis frankenring option is not appealing as there are no guarantees that the work will be acceptable and I will still be stuck with something that is not what I ordered to begin withI have read many reviews since then on various "fixes" that Allurez promised and was not performed to customer satisfactionTherefore, I stand by my request for a full refund for a product that was sold to me knowingly unacceptable by the company selling the productTheir "easy returns" state in several locations that if "for any reason, you are not satisfied.." you may return the product for a full refundTo me "any reason" is very clear despite having text elsewhere that makes contradictory statementsIt is very easy to see how misleading their advertisements are meant to beIt is not by accident or oversight In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: / [redacted] Style Definitions */ Allurez, Please stop being untruthful to your customersAllurez did not take the initiative to notify me about anythingYour screen shot clearly showed after me waited patiently for days(Order was placed on 6/**), with no knowledge of what’s happening with my order, I had to write an email to inquire about the order statusIf I didn’t send that email, Allurez would never have contacted me about the order With your "no cancellation after hrs" policy, I can’t cancel or stop the order by the time you replied me Notification needs to be within hrs if you have a no cancellation after hrs policyAnd when you reply back to my email, it doesn't count as notifying your customer immediately Sincerely, [redacted] ***

Hello, We are working privately with the customer to resolve this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A solution still needs to be offered by the businessAt this time, they have requested to speak with me to organize a resolutionI can be reached at ###-###-#### to coordinate an agreementI work 9-PST Mon-Fri, but if a Manager calls, I will return the call at my earliest convenience In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The companies repose and treatment of me as their customer is deplorableFirst just because other customers prefer the prongs taken out doesn't mean I doIt is not ok to change the jewelry I ordered and paid for with out communicating with me firstEspecially when it compromised the integrity and stability of both the ring and diamondSecond I was never told the appraisal would be sent separately, I was told that the ring included a appraisal and it did not contain oneIt is very convenient for Allurez that the post office lost itI fully expect for them to make gpood on their promise and send oneI'm 99% sure they did not send any appraisal in the first place and that they can lie about afterwards and then consistently be calling me the lire is ridiculousI had spoke with customer service rep Karen and thought we had everything worked out but apparently not, (as long as I deleted the unflattering reviews I left for them online) so they can continue to scam other customersTheir paid for Revdex.com rating is a jokeI am now terrified to send my ring back to them to fix the problems because I have now read the other reviews from people they did not successfully blackmail into removing and they seem to get their jewelry back in worse conditionIt seems to me their money would be better spent on providing quality jewelry that their customers ordered instead of on the salary of someone to pacify their unhappy customersDont get me wtrong when they finally respond they are very polite (in a very condescending way)I have made an appointment to meet with a lawyer, I am extremely shocked at this companies behavior In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will return the merchandise and expect the stone to be returned to me along with a full refund for the ring upgradeOnce this is complete I will consider that this matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They are lying It's that simple In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not working with themThey continue to send me the same solution that they have for the last months that I have rejected as it was not what we verbally agreed toThat is why I got the Revdex.com involved in the first placeI would like a refund of original payment to my credit card and they are only offering store credit or and exchangeMyself and the Manager verbally agreed to a full refund to my cc if they were not able to resolve the issue, which they were notThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I purchased a diamond ring in November, It was a Christmas present that was given on Within a couple of months diamonds started falling out of the settingI returned the ring, but they would only offer a repair at that timeThey assured me that the ring was good quality and that I should not have any issuesThe ring continues to lose diamondsI have requested an exchange, but they have refused I wear this ring along with my other diamond wedding set everydayMy other diamond bands, purchased from a different company and which are very similar have had no issues

On August **, 2018, I ordered an engagement ring from Allurez. Their estimated shipping date range ended on the [redacted] of September. On the [redacted] of September, I called to see if there was a possibility of the shipping date being moved up, as I was hoping to propse on the [redacted] Their representative, Amy, told me that they would do everything that they could, but that it was not likely. She suggested I call the next day to check. I called the next day and she informed me that the ring was almost complete, and that she was looking at it, and that it was beautiful, but there were some finishing touches that needed to be put on it before they could ship it out. At that time, she said that the latest it would ship out would be the following Monday, September ***, putting the ring's delievery date to be the [redacted] at the latest. As I recieved no shipping confirmation on the ***, and having already postponed my proposal, I called again on September ***. At this time, I spoke to a different repr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***