Allurez

I ordered a small ring on line from Allurez (a New York based jewelry retailer) on 3/**/for $400, which I charged to a credit card When I got the ring, it was not what I thought it was from the photo, so I contacted Allurez to send me a *** return label I spoke to a woman (Cheryl) who assured me that they could create the ring I wanted (to match another ring) and so I sent her a photo of my ring and the specs of the stones (diamonds and pink sapphires) They then quoted me $to duplicate my ring, and I then paid the difference to “upgrade” to the new ring on 3/**/ I received the ring sometime in May and gave it as a gift to my sister Within months one of the stones fell out I contacted Allurez on 6/** to see how to get the ring repaired? I was instructed to ship it back to them, which I did on 6/**/The repaired ring was delivered to me on 8/*/and I gave the gift back to my sister Two days later, another stone fell out! She was very upset and then took h

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I have been emailing your service team for over months now and all they do is stall and ignore my requests for a refundEvery time I send an email I have to wait for anything up to weeks for a response and often have to chase them upI clearly state my issues and they simply ignore them and do everything they can to avoid giving a refund as they failed to provide the goods ordered as advertisedI have made this complaint as I have spent months getting nowhere with the customer service team
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered a diamond from their website and days later, they charged my credit cardThe 5th day, they sent me an email telling me that the stone I bought was not availableI asked to be reimbursed (because they did not have the product they sold me) but they refused offering me another diamond and described the specifications to meI asked to see the GIA report and discovered that it was nothing like what they told me...in fact it was a much lower quality diamond...and when I told them that they lied and that it was misrepresentation, they tried to make me believe that the differences were typo errors !
Now, after numerous emails in which I have asked them times to reimburse me, they are still stalling trying to sell me a different product that I don't want
They charged me 092.00$ for something they don't have and refuse to give me back my money
Allurez is a scam

Revdex.com:
Please reflect this information on your websiteThe company is working with me to resolve this matter, and to satisfy my concernsSincerely, *** *** ** *** *** *** *** *** *** *** *** ***: Good Evening *** ***, I am contacting you in regards to my complaint with AllurezI have forwarded their intentions on resolving my concernsAlthough, I will not be receiving a full refund, I belive that Allurez is doing their best to insure my satisfactionIf Allurez upholds their end then I will consider this matter closedI certainly appreciate all of your time invested, and I'm looking forward to closing this disputeThank you again, *** *** & *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will only accept a full
refundIf this ring and diamond are any indication of your quality an "upgrade" will be unacceptableThis ring and stone are nothing like the images displayed on your website and and are a huge disappointment for what should be one of the happiest times in my lifeI will be more than happy to return the ring immediately for a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered a small ring on line from Allurez (a New York based jewelry retailer) on 3/**/for $400, which I charged to a credit card When I got the ring, it was not what I thought it was from the photo, so I contacted Allurez to send me a *** return label I spoke to a woman (Cheryl) who assured me that they could create the ring I wanted (to match another ring) and so I sent her a photo of my ring and the specs of the stones (diamonds and pink sapphires) They then quoted me $to duplicate my ring, and I then paid the difference to “upgrade” to the new ring on 3/**/ I received the ring sometime in May and gave it as a gift to my sister Within months one of the stones fell out I contacted Allurez on 6/** to see how to get the ring repaired? I was instructed to ship it back to them, which I did on 6/**/The repaired ring was delivered to me on 8/*/and I gave the gift back to my sister Two days later, another stone fell out! She was very upset and then took h

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because *** is handling this claim for me since it has been over months waiting on a refund and *** does not agree that my settings are wrong You have my address, phone number and refund amount, you could have easily mailed a refund check I just want my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I contacted *** This is their response
They said I should see a response by June ***
[Your Dispute Has Been Escalated to a Claim - Case #***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered a wedding ring on their website ** Feb I received an email on ** Feb saying they could not ship the ring to meI called immediately to cancle the orderI informed them I was getting a ring and I no longer required their ringI was told that they would need to contact their higher ups and call me backI never recieved a callWhen I called back a few days later to find out what was going I was informed that they were still making the ring that I had cancledWhen I talked to thier manager I got a lot of run around and a few "I dont knows" as to why I was given the information I was given by her employees

I had a bracelet custom made by Allurez and it came out a lot nicer than I expectedVery happy with my custom made Allurez bracelet :)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The item was not custom made because a diamond was never
placed in the settingHow could that be custom madeYes, the sales person talked over me and wouldn't accept my dissatisfaction with the itemI told her it didn't look like the same as the websiteI, also received push back ear nuts its not screw backsAs I said again I had to call for my merchandiseAnd cleverly they sent it out on the *** which was a day after the day periodI didn't give a fake number, I accidentally gave them an wrong number since movingI have told them to emailSo, now I am out more than two hundred dollars, the item not looking like what's on the web, wrong backs, plus no diamond in the setting, and cleverly sent the item a day after the daysReally! I am not happyThis company needs to make this rightCredit my account! And I will gladly return the earring setting
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

I purchased a gift for my wife for mothers dayThe original Item I ordered was not available to ship and arrive by Mother's day, so they contacted me, and we arranged to purchase a very similar item, that was ready and availableThe item did not show up before Mother's day, despite paying for expedited shippingI called to return the item, and they told me I couldn't return it, because it was a clearance itemThis was never stated during any interaction before they shipped itI have shipped the item back to them, but they will not refund my moneyThey have not responded promptly to requests to refund my money, and when I call them, I get passed around being told that the person I am speaking with, can't make the decision

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Simply stated, Allurez sent me merchandise that was not
what I
requested or it was misrepresented by the advertisement.
If they provided the merchandise that was advertised, this incident would not
have occurred. Also, if they would take responsibility for their mistake,
I would also be happy to recommend them to others as a respectable
business. But they will not, and instead they are refusing to return
costs I incurred for their mistakes
As an analogyif anyone were to go to a restaurant and order a
steak from the menu & the wait staff brought a salad, I would expect that
anyone would be outraged if the restaurant tried to charge for the returned
salad. In fact, most credible establishments would offer an apology and
some form of additional compensation for the mistake and wasting the customer's
time
In contrast, Allurez will not take responsibility for their mistake and they
are trying to hide behind a refund policy intended for legitimate
transactions. Based on the return policy, I understand that shipping
costs would be my responsibility if I decided to return any items that were
accurately represented in the product description. However, this
was not the case. Allurez brought me a salad when I asked for a
steak & they are trying to make me pay for their mistake and lack of
quality assurance
No wonder their sales have gone up 35% in the last quarterthey seem to
standing firmly behind bad business practices. Though my incurred costs are small, I would say their business practices border on the verge of theft and others may not be so lucky when dealing with this business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

To whom it may concern,We are working closely with the customer at this time to resolve the issues at handWe have provided different options and are continuing to see if we can work things out

I purchased a loose diamond from Allurez and I love itI live in Canada and decided to buy from them as my friend recommended me to themI paid with wire transfer and even got another 1.5% discountI got the diamond appraised for double the amount I paidVery happy with my purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I have already stated, you did exactly thatYou shipped out a ring that has an illegible engravingYou are repeating yourselves but do not seem willing to let an independent 3rd party take a look and weigh in on whether this is legible or notIf you believe that it is, there should be no concern on your part to allow thisI have pictures and I'm more than willing to let someone or multiple parties take a look and provide their feedback
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I recently purchased a wedding ring for my wedding in two months from Allurez online over two months agoI've had nothing but problems with themI had to send the ring back because the prong for the center stone was sticking out way too far, nothing like the pictureThey recently "fixed" the ring, the prong is now extremely crooked to the naked eye and still isn't flush like the pictureThey told me purchase the stone from them and it will look just like the picture, it's far too small and they said they can't change it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Allurez has a misleading websiteFor the item I purchased, it says the estimated shipping date was 0-daysI had to update my information (during which time they did not call, emails went to spam) and the item still won't ship until at least business days after this was done (business days from initial order)This was not a custom orderStill waiting on item to shipThey would also not allow me to cancel my order due to the lengthy process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***