Allurez

Review: I placed an order on 11/**, the items were shipped on 11/** and I received them in good order on 11/**. These were stock items, not a custom order. I initially contacted Allurez on 12/** to request an RMA to return the items and received an automated reply email stating that they would reply in 24-48 hours. After waiting 72 hours, I emailed them again (12/**) requesting an RMA in order to process a return of the items. Again, I never got a response and emailed again on 12/** requesting an RMA to return the items. Someone named Karen replied on 12/** to request pictures of the rings and I promptly responded with pictures of the unworn, unused rings still in their original box. Still no response, so I reached out to them on their facebook account. Whoever runs the facebook account said that I need to contact the customer service team, when I told them I have sent multiple emails and made 50+ phone calls, they stopped responding. On 12/**, Simona reached out to me trying to get me to exchange the items for something else, to which I declined and asked for an RMA to return the items. This business is clearly stalling and waiting for my return window to expire. This business does not answer any phone calls or respond to emails. All I am asking is to return my items (still in the original packaging) and refund my method of payment.Desired Settlement: Please issue an RMA number in order to process the return and issue a full refund.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for the response. I do agree with their statement that they have been responsive and have responded within hours, but this has only been in the past 24hrs (see attached). My frustration with your lack of response from 12/**-12/** prompted me to file this complaint. I understand that you are busy around the holidays, but you didnt answer the phone for 14 straight days. Secondly, the statement from Allurez is true that they have sent me an RMA number, but this was 1hr ago at 10:13am EST, and only after I had to filed a complaint. I will not consider this complaint resolved until my return is processed. I am sending the items back today. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Online web site order [redacted] placed on 04/**/2015 for item IN37 totaling $749.00. Order received on 04/**/2015 but the item was damaged or defective. Contacted ALLUREZ by e-mail numerous times which were ignored.Filed a DISPUTE with [redacted] Credit. Seller refused to refund $749.00.DISPUTE escalated to CLAIM status. Contacted seller by phone and was asked to CLOSE DISPUTE/CLAIM because we were trying to reach a solutionhowever seller is refusing to refund the full purchase price of $749.00to date. RETURNED damaged or defective item IN37 back to seller by [redacted]tracking # [redacted] delivered on 04/**/2015 at 10:10 am EDT signed for by [redacted]. Seller still refusing the full refund claiming thereare deductions for shipping charges?! Shipping was FREE and is so stated on the ALLUREZ.com web site. Was not able to resolve issue to date. Want and expect a full refund totaling $749.00 back to [redacted] Credit but now am having to wait 7-10 business days for this process to complete. Have DISPUTED the charge with [redacted] Credit totaling $749.00. Will never make any future purchases with this seller and would not recommend them to anyone I know. They were only willing to work with me if I made a replacement purchase and for yet a higher sum of money?!Desired Settlement: FULL REFUND TOTALING $749.00 BACK TO [redacted] CREDIT AND NO LESS!!!!

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have DISPUTED this transaction with [redacted] Credit and the only solution is a FULL refund totaling $749.00 and no less. This business has had the DEFECTIVE merchandise back since 04/**/2015 at 10:10 am EDT signed for by [redacted], [redacted] tracking # [redacted] for which we paid $79.41 to get expedited delivery and still there is no refund?! Since we did not agree to a replacement order at a much higher price point there has been no cooperation of any kind?! The first DISPUTE/CLAIM [redacted] was declined by ALLUREZ for a full refund totaling $749.00?! ALLUREZ has the merchandise and the money, we have nothing but aggravation in dealing with this business. E-mails had been sent which were above board keeping ALLUREZ up dated and all they did was ignore them?! The only reason [redacted] made any contact attempt was to try to get us to order a replacement item at a much higher price point and when we declined it has not resolved the matter but made it worse?! We did not pay for DEFECTIVE merchandise but that is what we got from ALLUREZ on 04/**/2015 and still ALLUREZ has decline a full refund totaling $749.00. There were no shipping costs. Shipping was FREE and it is so stated on the ALLUREZ.com web site?![redacted] requested we CLOSE the DISPUTE/CLAIM [redacted] and we did so as we hoped it would help the situation but ALLUREZ has done nothing to get this resolved until weinitiated the DISPUTE [redacted] for the full promotional purchase price of $749.00-now they want to make nice-too late!!!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My fiancé ordered a custom ring (14K White Gold with diamonds accented on the band) on 6/**/14 from Allurez and had it delivered to his apartment. The ring took two (2) weeks to arrive to his apartment. Once the ring was received, he proposed to me about a week and a half later. Upon further examination of the ring, I noticed one of the small diamonds along the band was missing. The ring was also slightly too large, so we decided to send it back to Allurez to have it resized and have the missing diamond replaced. After wearing the ring for the day, I began to develop a rash on my ring finger. I called the company on 7/*/14 (three days after the proposal) to ask about exchanging the ring for one that I was not allergic to. The woman suggested a hypo-allergenic metal, but said that we would have to pay about $**0 more. We agreed to the extra charges and paid $20 to mail the ring back to the company. I never received correspondence when the ring was received by the company, so I called Allurez on 7/**/14 to see what was taking them so long. They said they were waiting for us to tell them how we wanted to pay for the $**0. They never called or emailed me or my fiancé to ask this question. I informed them to charge it to the credit card they already had on file and asked when the ring would be finished. Allurez said that they would send the ring back to us on 7/**/14. I told her that we were moving at the end of July and asked her to rush the delivery so it would get to us in time. We received an email on 7/**/14 asking what address we wanted the ring mailed to and ensuring that the ring would be shipped overnight on Monday (7/**/14) so that we would have it on Tuesday (7/**/14). We responded the same day (7/**/14) with our address and received an automated email that said that we would be contacted. I called Allurez today (7/**/14), because I had not received the ring or any confirmation email that the ring had even been shipped on 7/**/14. The man I talked to said that he had the package still and that it had not been shipped on 7/**/14 because UPS came too early that day and that it would be shipped on 7/**/14. I received an email during the phone call with the tracking information and it said that a shipping label had been CREATED during the phone call on 7/**/14 at 4:45pm. I am frustrated, because now we are moving tomorrow (7/**/14) and we are just graduated college and commissioned into the Army and do not have a solid address after tomorrow. I was looking forward to wearing the ring and now I will not be able to wear it for a long time. They lied about when they were going to ship the ring and did not follow through at all during this communication.Desired Settlement: I would like monetary compensation for our trouble or even a full refund. At this point, I don't even want the ring anymore. I would rather go to a jewler and buy a new one in person. I don't want any association with this company after this is settled.

Review: I place my order for an engagement ring after checking with the Allurez, if the deliver jewellery in India. The response I got Yes, we deliver on regular basis. I made the full payment via international card as they have provided two option. I got my order placed the same , however few days later they said they cannot accept my payment, reason unknown. After checking with them over a week, they said okz, they are accepting as an exception and shipping the package. I got a tracking number of shipment which got arrived in India on [redacted] Sept, however no one informed me if I need to go for the custom clearance process. when I check with [redacted], they said they already contacted few Guys from the Company( who are not the party). I asked them why the contacted instead of me, they said name of the company was mentioned by the Shipper. I told them this is personal shipment to which I got to know that goods cannot to delivered to an Individual to which I asked it is [redacted] Job to check if they can make the shipment before accepting the package. Since than I contacting Allurez and [redacted] to get the solution, however they are responding. Today, when I checked Allurez website, I was surprise to find that they are not delivering to INDIA. So, now I am not sure, if they are intended to do the delivery or they just updated the site now. What is going to happen with my shipment----Locally I enquired from few expert, according to them I have to pay penalty if I want to get the ring otherwise they are going to mark as not claimed and dump it. I have just 2 weeks left for my engagement and no one trying to understand the urgency.Desired Settlement: I. I want my money refunded with all other charged or

2. I want to get the ring delivered to Hungary instead of India ( Delivery charges to be borne by Allurez/[redacted]).

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Original Complaint ID-[redacted], Hi Team, I replied on Personal Email ID of [redacted]. Here is the details replied to the business answer:- In rever to the reply given by Allurez, Please find below my reply: The answer given by Allurez is like completely denying the charges. However I have list of questions, answering to which will prove they are misleading the customer with the information provided on the website and the information they shared with the partner and customer:- 1. 1) Wrong information on the website:- a) About the payment method:- As per website they can accept via Wire and Credit card, however when I made the payment via credit card they said they accept only wire transfer. After chasing them for 10 days and stating cancelling the order, I got a reply that they are processing the order as an exception. Inline image 4 b) About the delivery:- As per the site, they don’t deliver to India, however they confirmed on email they can as an exception.Inline image 1 c) About the Return Policy:- As per the website, the have clearly mentioned about the return process if you are not satisfied. Well in my case, they simply denying this with excuse that Courier Company is unable to send it back. Allurez need to be clear before claiming anything on their website. Customer trust on the information made available by them. Inline image 2 2. 2). On the website when I check the price while making final payment it was around ?15000, however when I check my statement , I have been charged ?17000($266) by Allurez, no bank charges are charged by my credit card company. 3. 3). When I got the bill copy provided to [redacted] by Allurez along with shipment, the unit price is mentioned $115( INR7700), however the price was $266 . so the undervalued the shipment 4. 4). On the bill description given is “Costume Jewelry”, however the Order was for “Oval Emerald and Diamond with White Gold”. As confirmed by [redacted] officer, this is an offence and that’s why it is confiscated by Custom and in no way they are going to release it. Inline image 3 5. Sharing wrong communication to [redacted]/Customer about the shipment and then completely denying the responsibility for delivery the product after getting the full payment(excess payment). 6. Allurez also claimed the courier charges along with product charge, however they asked customer to chase the [redacted] and Custom. If they are not sure about the delivery, they should clear in advance to the customer to collect from their office/shop instead putting them in trouble. All the about questionable action make the Allurez operation Illegal in India or anywhere else. Note: I bought the same ring from Indian Custom Department after making payment of ?10,167 as Penalty Charges and other charges to [redacted] which is more the actual value(?9433) calculated by Official Appraiser. I am attaching the copy the [redacted] invoice which they charged me for the services as well. I want to claim the payment I made to [redacted] for buying the same ring from them and additional they should put only the correct information on their website. In addition, after my experience with them, they are not ready for ONLINE business yet, so please remove their rating as well and also ask them to update their website regarding claims about product, prices, delivery and return. Many Thanks, [redacted] I want to claim the payment I made to [redacted] for buying the same ring from them and additional they should put only the correct information on their website. In addition, after my experience with them, they are not ready for ONLINE business yet, so please remove their rating as well and also ask them to update their website regarding claims about product, prices, delivery and return

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Review: I ordered a bracelet from them on [redacted].order number ([redacted]) It arrived late and the opals were 5mm x 3mm instead of 7mm x 5mm. It was like a toy bracelet from a Christmas cracker. I sent it back, insured at a cost of £75.65- the cheapest way I could. I then got an invoice for duty, which I must claim back through my own government HMRC, but I can’t claim back the [redacted] charge of £12. So I have paid out £840.46. I have told Allurez all this and sent them evidence and told them I expect them to refund it all, as it is their fault and I don't have the bracelet I wanted. They have refunded me £769.63 ( which includes a token an mount towards my postage costs)and I so I am still out of pocket by £70.83, which I expect Allurez to refund. They have already told me they cannot help with this. [redacted] have not been able to help. If I had bought this in the UK, trading standards would have forced them to pay £70.83.Desired Settlement: Refund my £70.83.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I want to return and get a full refund on the Diamond Heart Earrings order#[redacted] because I'm not satisfy with Allurez services:

1: Allurez indicated that "[redacted]" I ordered the earrings on June [redacted] but I did not receive the earrings until July [redacted], which was 3 weeks later.

2: The craftsmanship and quality of the earrings were not what I expected.

3: After 3 weeks of having the earrings, I noticed the stem of the earring clearly indicated "14k" when I have bought and paid for 18k white gold earrings; which to me Allurez did a false advertisement.

I have talked to Allurez since Aug [redacted] and they kept telling me 30 days had passed since June [redacted] the ordered date. But I never received the earrings until July [redacted], which was 23 days after I ordered the earrings.

It's not my fault that Allurez shipped the earrings 23 days after I ordered. If going by Allurez's 30 days return policy and the promised handling time. After I received my package, I still have 25-26 days to request for a refund, which in my case and to be fair to the consumer should be start after July [redacted] when I actually received my earrings. And I started the request for a refund since Aug [redacted], it had only been 20 days after I got my package, so I didn't pass my 30 days yet.

Allurez's manager Karen claimed the earrings are "Special" item and that was the reason why it took so long to get shipped. But there was no where in the product detail section that mention this was a special item.

Lastly, if these earrings were considered "Special" across the board in Allurez, the two representatives that I talked to could have easily turned me down with their policy of "Special, design-your-own and custom made orders are not refundable ". But they didn't, that's because even they can see these are not "Special" item and therefore, I am still entitled to have my 23 days to return the item after I received that package because it was not my fault that it took 3 weeks to get shipped and it was not described to me as a "Special" item in the first place.Desired Settlement: To return and get a full refund for the earrings.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Allurez still avoided/failed to address issues that I have brought up with this complaint:1. The product description/detail never mentioned this is a “Special Order” item nor the confirmation page (Which I have pictures as evidence). Therefore, when I place an order with Allurez, it is an agreement/purchase order for a regular item 0.75 ct Heart-CutDiamond Stud Earrings 18kt White Gold (G-H. VS2-SI1) and I expected to be shipped within 1-3 business days. If it creates such challenges for Allurez, then it should have clearly stated on the description this is a “SPECIAL ORDER” to let consumers know, but Allurez didn’t…?!2. For some reason, after I placed the order, Allurez decided to claims this is a “Special order” and didn’t ship the item until 23days later. That leaves 7 days (which is unfair and not enough time) for consumer to detect any defects or to seeif she/he really likes the item. In a situation if Allurez claims a regular item is out of stock and didn’t ship ituntil 30 days later, that means when consumer saw the actual product and didn’t like it, she/he is stuck with the item?!3. When I wrote to one of Allurez’s representives for refund. She/he never mentioned this is a “Special order” item. If this was a “Specialorder” item, she/he could have easily turned down my request for refund with the policy of “Special, design-your-ownand custom made orders are not refundable”. But she/he didn’t because the representative saw it as a regular item, NOT a “Special order” item!4. I am asking for a refund because I DON’T WANT IT ANYMORE, it doesn't matter if it is 18kt or not. So, I don’t see the logic of providing assessment/exchange as a reasonableoffer?! I have repeated stated Allurez can check to see if there are any damages before making the refund.5. Lastly, if “approximatly 3 weeks after I had received the item” seems to be considered several weeks and unreasonable. Then it is veryreasonable for Allurez to ship a regular item after 23 days/several weeks from the order date?!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: First of all, the ring measure from the website was poor and did not get the correct measurement so I ordered the wrong size ring. I sent the ring back and asked to resize it but it's still wrong, so I sent it back again. But the final time, I asked for size 8 but they sent me a 7.5 and it's a different ring. The ring I ordered has our names engraved on it but the ring returned to me has nothing. They kept saying that checked many times and was very sure that they returned a size 8 to me. I took it to several other local jewelers and they all measured it a 7.5. I contacted the merchant again, they said if I want the ring resized again, I will have to mail it back again and also pay additional fees for them to deliver to me. But it was their mistake of returning a ring to me in the wrong size and it's not the same ring that I bought - it has no engraving. Also, this ruined my wedding as I did not get the ring until afterwards. I called them many times before hand and they promised me each time the ring will be returned to me well before my wedding - that did not happen. We have spoke more than 5 times and did not work out. I am afraid if I send the ring back and pay a fee, I will get nothing back or still get another wrong ring back. I asked them to send me the correct ring first and give me a pre-paid envelope so I can return the wrong ring they gave me but they did not agree.Desired Settlement: I would like to have full a refund to my credit card as the ring I got is useless to me. They can always re-sell this ring has it has no engraving at all.

Consumer

Response:

I am trying to work with the business again about re-sizing the ring to the correct size in reference to complaint ID [redacted], they said they will only do it if I remove this complaint. I will temporarily remove it for now and see if they will get me the correct ring size this time.

Sincerely,

Review: I ordered 3 eternity bands from Allurez. Approximate cost was $1500. When I received them, within a week a stone fell out of one of them. I called customer service and spoke to the Manager Karen. I asked for a full refund at the time because of the poor quality. She asked that I give the company another chance. She asked that I send all 3 rings back, and they would inspect the stones and be sure that none fell out again. She was nice and I felt that it was appropriate to give them a chance to make this right. I agreed with her verbally (and have emails that note this), that if it happened again, I wanted a full refund of my original payment of my credit card. She agreed.

A month later I received the 3 rings back. Within a week another stone fell out, and a day later a 2nd stone fell out. I contacted Karen and she asked that I send them back again or that they replace them with other rings. I declined as this was the 2nd time it had happened and I was suspicious of the quality. I again asked for the refund and she said she would look into it. That was Wednesday, September *, 2015. It is a week later and I have not heard back from them. I have followed up via phone and email and have had no response. That is why I am getting you involved. ThanksDesired Settlement: Refund of full amount paid for all 3 rings via original payment method.

Business

Response:

To whom it may concern,We have been trying to work with this customer about the rings. We are continuing to work on it with them and resolve it privately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not working with them. They continue to send me the same solution that they have for the last 2 months that I have rejected as it was not what we verbally agreed to. That is why I got the Revdex.com involved in the first place. I would like a refund of original payment to my credit card and they are only offering store credit or and exchange. Myself and the Manager verbally agreed to a full refund to my cc if they were not able to resolve the issue, which they were not. Thanks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, We are currently in process of exchanging the customers items with items we are custom making him at no extra expense.

Consumer

Response:

We are still negotiating a proper settlement.

Review: Ordered a ring from this company on 12/**/2015 for $4373.00, the ring was delivered 12/**/2015. Upon delivery I inspected the ring and noticed that the diamond has a visible defect in it from the side. I emailed the company that day and advised them of my concern and requested to return the ring. Emailed again 01/**/2016 and rec'd a response requesting that I send a pic of the flaw. I did as they requested and advised them I would still like to return the ring, got no response. Emailed again on 01/**/2016, got no response again. Emailed again this morning (1/**/2015) and advised them that if I did not receive a return authorization number by 10 AM today that I would be contacting my bank to dispute the charge and contacting the Revdex.com. I was going to have a co worker verify the address in NY so I could [redacted] the ring to their physical address but my bank has advised me not to send the ring back to them until they respond to me. Their policy states that if you are unsatisfied for any reason that you have 30 days to return the ring. At this point I feel like they are stalling to get past the 30 days since I purchased the ring on 12/**/2015 so they won't have to honor their return policy. Very poor customer service, such a shame.Desired Settlement: Will ship the ring back once they send me a return authorization number and a valid address to send the ring to. If not will continue the dispute process with my bank for a full refund on the ring.

Business

Response:

Business Requested Response to Not be Published.

Review: Here is their last email...

Monday, March **, 2015 6:08:51 PM

Subject: RE: Regarding your Order [redacted]

Hello [redacted],

Thank you for providing us with the tracking number, the package has been received. If you have not received your refund already, you should be receiving it within the next few days. If you have any other questions please don't hesitate to contact us.

Thank You,

[redacted] & [redacted]

Allurez

###-###-####

IRevdex.com... I still have not received my refund and have contacted them twice. Can you please help me?Desired Settlement: Refund please.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I contacted [redacted]. This is their response. They said I should see a response by June [redacted].

[Your Dispute Has Been Escalated to a Claim - Case #[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because [redacted] is handling this claim for me since it has been over 2 months waiting on a refund and [redacted] does not agree that my settings are wrong. You have my address, phone number and refund amount, you could have easily mailed a refund check. I just want my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Review: I bought an item for my wife for Christmas that was "in stock" under a banner stating "Easy Returns" and "60 day Extended Holiday Returns". The order date was 12/**/2014. There was a disclaimer saying it would take "at least 24 hrs." to "process" the order. I should have STOPPED right then! Why would an electronically transmitted order take more than a SECOND???

I heard nothing from them and finally I called. It was a week later and it was still being "processed"!? I was shocked but, I was reassured that it would be processed that day and shipped out. I called back on Monday 12/**. It had NOT shipped, but would go out overnight to arrive before Christmas. It did arrive on 12/**, in an envelope in a box with no paperwork. I was finally relieved that it had arrived, so I didn't care about the past right then.

My wife liked the item, but it did not "go well" with a necklace that she wears continuously in memory of a lost loved one. I understood, put it back in the box, and knew that I had PLENTY of time to return the item. Remember "60 days", "Easy returns". I actually have a pdf that you can see this advertised time-frame..

We were out of town with family and then I had a meeting, so I was delayed in requesting my RMA. Finally on 1/**/2015, I requested my authorization to return the item. A week went by. No response. I sent a second request, which got answered that "all returns" from Christmas had to be received by 1/**/15. I called customer service and was hung up on TWICE. At this point, I disputed the charge and have communicated with customer service several times. Basically, they refuse to give me a return authorization and the approach has been one of attempted intimidation. They would "give me credit" toward another item and finally they would offer me a partial refund after a 30% restocking fee.

I do not know how this will end. I DO KNOW that this company is NOT forthright.Desired Settlement: IN FULL!

Business

Response:

Business Requested Response to Not be Published.