Allurez

Revdex.com:After they learned that I filed a complaint on Revdex.com, Allurez finally refunded me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint Allurez states over and over again a 100% satisfaction guarantee. The ring they sent is...

not as ordered. When someone orders a grade D diamond they should not get an appraisal for a H diamond. Nor, should they be told it is minus .02 carats Their website also states [redacted], and a few different other standards in which the diamond certificates are visible in the website. Nowhere will you see [redacted]. I want a refund for being dissatisfied with the quality of the purchase. The ring was not custom made. You purchase a setting and a diamond. There was no special order made, no engraving. The item has not been worn, they will be able to resell the setting and poor diamond.
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
All future correspondence shall be made through my attorney or credit card company representative. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
They are lying.  It's that simple  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer only responded to messages that we sent last week.  This matter has been resolved.  Thank you and have a nice day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,Below is the response from the business which I...

received directly today....It is totally contradictory to the response they previously sent saying I could exchange for the Channel setting ring.  Now they are saying I would have to pay an additional $429!!Unbelievable.  I told them I would accept an exchange and they want me to pay additional when I already paid for a ring that is defective.... This is crazy.  I just want my original money back of $561.  Please let me know if you can talk any sense into this horrible company.Best regards, [redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Read the email very carefully - I never said I took it to another Jeweler - I said "I now have to take it to a local jeweler to get it fixed" Big Difference.  So every 3-4 months when stones fall out and/or the solder breaks, I will have to pay $99 each time - Absolutely not.  Stones should not be falling out of the ring this many times(4-5 times) in less then 2 yrs. The solder shouldn't break twice in less than a yr.  That is my point. How can you stand by your product when we are constantly sending it you you to be fixed. I'm sure that others rings have no problems, but this particular model is just bad. The fact that you made me a new ring last yr and we continue to have problems should tell you something.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

My review is not fake. After I posted my review, Allurez contacted me by phone and told me to delete all my negative reviews and then contact them to negotiate on this issue. This is unfair because everything I've posted is true and honest.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The companies repose and treatment of me as their customer is deplorable. First just because other customers prefer the prongs taken out doesn't mean I do. It is not ok to change the jewelry I ordered and paid for with out communicating with me first. Especially when it compromised the integrity and stability of both the ring and diamond. Second I was never told the appraisal would be sent separately, I was told that the ring included a appraisal and it did not contain one. It is very convenient for Allurez that the post office lost it. I fully expect for them to make gpood on their promise and send one. I'm 99% sure they did not send any appraisal in the first place and that they can lie about afterwards and then consistently be calling me the lire is ridiculous. I had spoke with customer service rep Karen and thought we had everything worked out but apparently not, (as long as I deleted the unflattering reviews I left for them online) so they can continue to scam other customers. Their paid for Revdex.com rating is a joke. I am now terrified to send my ring back to them to fix the problems because I have now read the other reviews from people they did not successfully blackmail into removing and they seem to get their jewelry back in worse condition. It seems to me their money would be better spent on providing quality jewelry that their customers ordered instead of on the salary of someone to pacify their unhappy customers. Dont get me wtrong when they finally respond they are very polite (in a very condescending way). I have made an appointment to meet with a lawyer, I am extremely shocked at this companies behavior.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I rejected because their website DOES NOT state shipping takes 5-7 days.   I included...

screenshot of the shopping cart to prove it.  I'll review my account for the actual refund however.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I am trying to work with the business again about re-sizing the ring to the correct size in reference to complaint ID [redacted], they said they will only do it if I remove this complaint.  I will temporarily remove it for now and see if they will get me the correct...

ring size this time. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

I am not working with them. They continue to send me the same solution that they have for the last 2 months that I have rejected as it was not what we verbally agreed to. That is why I got the Revdex.com involved in the first place. I would like a refund of original payment to my credit card and they are only offering store credit or and exchange. Myself and the Manager verbally agreed to a full refund to my cc if they were not able to resolve the issue, which they were not. Thanks.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are still negotiating a proper settlement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A solution still needs to be offered by the business. At...

this time, they have requested to speak with me to organize a resolution. I can be reached at ###-###-#### to coordinate an agreement. I work 9-5 PST Mon-Fri, but if a Manager calls, I will return the call at my earliest convenience. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business has agreed that the...

only transaction agreed upon cannot be completed. There is no basis to say that I must accept another product. Allurez is in breach of the only proposed contract for goods. The goods cannot be delivered as ordered and as such I am entitled to have my money returned. Perhaps the company should not have "made" the "custom" setting in advance of being certain that they had the necessary product to complete the sale. I don't know how this company can think they can keep my money hostage and force me to accept a different product than what I ordered. I have had my money held hostage for several weeks on a contract that cannot be completed. I will consider the matter resolved when my money is returned. It is through no fault of my own that the diamond I ordered was "lost" and the contract cannot be completed. Allurez is in breach and refuse to refund my money.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,We have been trying to work with this customer about the rings. We are continuing to work on it with them and resolve it privately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Thank you for the response. I...

do agree with their statement that they have been responsive and have responded within hours, but this has only been in the past 24hrs (see attached). My frustration with your lack of response from 12/**-12/** prompted me to file this complaint. I understand that you are busy around the holidays, but you didnt answer the phone for 14 straight days. Secondly, the statement from Allurez is true that they have sent me an RMA number, but this was 1hr ago at 10:13am EST, and only after I had to filed a complaint. I will not consider this complaint resolved until my return is processed. I am sending the items back today. Thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To begin with, the Allurez representative should stick to...

describing their own side and not describe what I knew or did not know. I had a long exchange, or two, on the phone with [redacted], before seeing the information they assume that I "knew". I would argue that there are many ways that Allurez leads customers through the layout of their website that creates the illusion of an easy returns policy, when the easy return policy only seems to apply to preset rings. This was how it was explained to me by [redacted]. Keep in mind, [redacted] did an excellent job attempting to resolve my dispute on the phone and was genuinely trying to help. However, that does not change the fact that the engraving was unreadable and should not have been offered. I have checked several other websites for comparison and I could not find another that offered the engraving option on a band that narrow. The number of characters is immaterial and if I asked for too many characters to be legible, the "experts" at Allurez should have notified me prior to selling me a product that they acknowledge was unreadable and the band too narrow. Their statement acknowledging the number of characters as too many to engrave shows this. I believe it is the width of the band that prevents any engraving from being legible, not the length of the text string. This is further supported by the fact that they acknowledged that the band was too thin and offered up the option to fill in the engraving with metal and add a substantial amount of width to the backside of the band to support engraving. This frankenring option is not appealing as there are no guarantees that the work will be acceptable and I will still be stuck with something that is not what I ordered to begin with. I have read many reviews since then on various "fixes" that Allurez promised and was not performed to customer satisfaction. Therefore, I stand by my request for a full refund for a product that was sold to me knowingly unacceptable by the company selling the product. Their "easy returns" state in several locations that if "for any reason, you are not satisfied.." you may return the product for a full refund. To me "any reason" is very clear despite having text elsewhere that makes contradictory statements. It is very easy to see how misleading their advertisements are meant to be. It is not by accident or oversight.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]