Allurez

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

My fiance purchased my engagement ring with this company when they were advertising there holiday sixty percent off site-wide sale. He ordered a .35 carat, grade D, VS1, Excellent cut round diamond. When he received the item he noticed that it didn't come along with paperwork or the certification. He went to have it appraised at Freber's Jewelry Feb. ***, and the appraisal was shocking. It listed the weight of the diamond to be .33 carat, the color "H" Grade, and the clarity "I." We tried to contact Allurez by phone repeatedly for the following few days and failed to get a representative on the line. It was endless ringtone followed by a disconnection after one minute and eighteen seconds. Finally, I sent an email stating my issues, and Simona left a voicemail the following day, and told me to call back if I still had concerns. Again, I tried the ###-###-#### twelve times to no prevail, and then called the number that she called me on ###-###-####. Finally, I got Simona on the phone. I

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company's (Allurez) statement intros case that they have "gone above and beyond to keep [redacted] as a satisfied customer..." is inaccurate The company in this case has steadfastly held to a position that refunds were not accepted after thirty (30) days for the order, not the final delivery of said items In this case as I explained to the company and the Revdex.com, the final items were received nearly days for the original order and upon receipt and inspection were determined not to be satisfactory I promptly notified the company through it's several layers of representatives very close the expiration of the days from order window, without a satisfactory response I was never offered a partial refund (refund minus a restocking fee) as is customary with some retailers I asked for consideration since the circumstances of the purchase and eventual delivery were not within a reasonable time Note I paid full price on or about December **, and contacted a company representative, [redacted] on the afternoon of January **, about the desire to return the items Note that the final pieces were not received until Monday afternoon January **, While my issues with the pieces had been previously communicated via email, when the original delivery date of December **, was missed and other pieces were offered that were not what I had ordered.Finally, when I requested escalation of my appeal, I was given the first name only of a another company representative who was to call me however, did not This sequence of events led to my original filing of a complaint with the Revdex.com on January **, As the Revdex.com has the details of my complaint and responses to inquiries, I will not detail them again here.As a customer, who would like to be treated with consideration over this series of events, I do not feel the company (Allurez) has gone above and beyond to keep me satisfied.Thank you for your consideration In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I ordered a small ring on line from Allurez (a New York based jewelry retailer) on 317 for $400, which I charged to a credit card. When I got the ring, it was not what I thought it was from the photo, so I contacted Allurez to send me a [redacted] return label. I spoke to a woman (Cheryl) who assured me that they could create the ring I wanted (to match another ring) and so I sent her a photo of my ring and the specs of the stones (diamonds and pink sapphires). They then quoted me $690 to duplicate my ring, and I then paid the difference to “upgrade” to the new ring on 317. I received the ring sometime in May and gave it as a gift to my sister. Within 2 months one of the stones fell out. I contacted Allurez on 6/ [redacted] to see how to get the ring repaired? I was instructed to ship it back to them, which I did on 617. The repaired ring was delivered to me on 8/*/17 and I gave the gift back to my sister. Two days later, another stone fell out! She was very upset and then took h

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never said that I took the ring to
another jewelerI wont them on 9/**/- "I now have to take it to a local jewelar to get it fixed" - That is word for word. The ring just has many flaws
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I initiated one contact with the Allurez customer service supervisor. The purpose of my contact was to ensure that they were aware that I had successfully disputed the credit card transactions regarding this purchase and that my money had been refunded to me. I asked for a Return Material Authorization so that I could send the ring back to them. The supervisor declined to issue the RMA and said that their accounting department was disputing the refund, that I should hold onto the ring and that they would be in contact with me. It has been weeks and I have not heard from them.Allurez has yet to acknowledge that they did not provide the ring that I orderedI had the ring professionally appraised and the diamonds were 1/of the advertised weight and 1/the weight of the diamonds in the "so called" appraisal that they sent me.Allurez has never entertained any discussion of their so called day return policy. They will not acknowledge the date of purchase of the ring in question (it was purchased as a $745 upgrade from a prior ring that was returned because the stones were tiny) and insist that the day return policy starts from the date of purchase of the first ring. I was not even in possession of the current ring at the time that they claim the day return expired.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I recently purchased an engagement ring from this companyUnfortunately, I was not satisfied with the design of the ring and emailed the customer service department to obtain an RMA number to initiate a returnI was subsequently informed that because this ring fell under the category of “Design Your Own” it was not returnable, as stated in the return policyHowever, this item is listed on the website under the category of “Engagement Rings” and and it was not clearly noted on the webpage as a “Design Your Own Ring”Please see the the web page for this item at (https://www.allurez.com/rings/engagement-rings/three-stone-garnet-and-diamond-e...⇄ Moreover, was not stated in the receipt that this was a “Design Your Own Ring”I am disappointed because this information was not clearly outlined on the webpage for this item, nor was I informed of this until a return was initiatedIf I had known that the ring was not returnable then I would

I ordered a ring on 12/*/and have contacted Allurez times and each time they told me they were going to ship my ring, they have notI have been trying to contact them for the last days at their number and they have not even answered their own customer service numberI would like them to ship my ring immediately or return my money immediately so I can get my wife another ring in time for ChristmasOrder #***

In December of 2015, I attempted to order a ring that appears on their website as a ring and selected a carat diamond to go with itThe website said the diamond was available I called the very next day to confirm that the carat center diamond was available The company refused to answer me directly, at one point, the salesperson claimed the diamond I ordered was sold minutes before I placed my orderI told them this was a lie I wanted to cancel my order before any work was done that they could claim was unique or custom, as the order was just placed the night before The salesperson assured me that I could cancel if I was not satisfied with the diamond replacement that they picked outEvery diamond offer was either smaller or not with a GIA certificateI attempted to cancel the order, but the company was not taking my calls, so I called my credit card and cancelled the card After cancelling the credit card, I agreed to consider their offers for a replacement di

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Original Complaint ID-***, Hi Team, I replied on
Personal Email ID of *** ***Here is the details replied to the business answer:- In rever to the reply given by Allurez, Please find below my reply: The answer given by Allurez is like completely denying the chargesHowever I have list of questions, answering to which will prove they are misleading the customer with the information provided on the website and the information they shared with the partner and customer:- 1) Wrong information on the website:- a) About the payment method:- As per website they can accept via Wire and Credit card, however when I made the payment via credit card they said they accept only wire transferAfter chasing them for days and stating cancelling the order, I got a reply that they are processing the order as an exceptionInline image b) About the delivery:- As per the site, they don’t deliver to India, however they confirmed on email they can as an exception.Inline image c) About the Return Policy:- As per the website, the have clearly mentioned about the return process if you are not satisfiedWell in my case, they simply denying this with excuse that Courier Company is unable to send it backAllurez need to be clear before claiming anything on their websiteCustomer trust on the information made available by themInline image 2)On the website when I check the price while making final payment it was around ?15000, however when I check my statement , I have been charged ?17000($266) by Allurez, no bank charges are charged by my credit card company3)When I got the bill copy provided to *** by Allurez along with shipment, the unit price is mentioned $115( INR7700), however the price was $so the undervalued the shipment 4)On the bill description given is “Costume Jewelry”, however the Order was for “Oval Emerald and Diamond with White Gold”As confirmed by *** officer, this is an offence and that’s why it is confiscated by Custom and in no way they are going to release itInline image Sharing wrong communication to ***/Customer about the shipment and then completely denying the responsibility for delivery the product after getting the full payment(excess payment)Allurez also claimed the courier charges along with product charge, however they asked customer to chase the *** and CustomIf they are not sure about the delivery, they should clear in advance to the customer to collect from their office/shop instead putting them in troubleAll the about questionable action make the Allurez operation Illegal in India or anywhere elseNote: I bought the same ring from Indian Custom Department after making payment of ?10,as Penalty Charges and other charges to *** which is more the actual value(?9433) calculated by Official AppraiserI am attaching the copy the *** invoice which they charged me for the services as wellI want to claim the payment I made to *** for buying the same ring from them and additional they should put only the correct information on their websiteIn addition, after my experience with them, they are not ready for ONLINE business yet, so please remove their rating as well and also ask them to update their website regarding claims about product, prices, delivery and returnMany Thanks, *** *** *** I want to claim the payment I made to *** for buying the same ring from them and additional they should put only the correct information on their websiteIn addition, after my experience with them, they are not ready for ONLINE business yet, so please remove their rating as well and also ask them to update their website regarding claims about product, prices, delivery and return
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I will not pay more for the exchangeThe only way to resolve this is for Allurez to refund my original purchase amount and I will send the defective ring back Again, this ring has had different stones fall out at different times It is a defective product.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again you send a generic " we want to help" response but in the meantime you again ignore the emails I have sent to your customer service teamTry actually listening to me rather than covering your ae with a quick meaningless platitudeI have made it very clear in the last four or more emails I have sent you- I want a full refund as you have failed to deliver the item I ordered as advertisedPlease start listening to me and make the refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I purchased a diamond ring in November, It was a Christmas present that was given on 12/**/ Within a couple of months diamonds started falling out of the settingI returned the ring, but they would only offer a repair at that timeThey assured me that the ring was good quality and that I should not have any issuesThe ring continues to lose diamondsI have requested an exchange, but they have refused I wear this ring along with my other diamond wedding set everydayMy other diamond bands, purchased from a different company and which are very similar have had no issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have read and reviewed the response from Allurez
Jewelers dated January **, that references their day from date of order return policy which seems unfair and unreasonable for the following reasons.First, Allurez is under no requirement to provide the item or items within days of order, which in my case they did not.Second, as consumers and purchasers of goods, we should have the opportunity to inspect merchandise and be allowed a reasonable opportunity to return the goods if they are not as represented in advertisements.Third, as it relates to policy for returns, these are general guidelines for which extenuating circumstances (such as delayed shipping or delivery) reasonable judgement should apply.Please advise if there is further recourse to the response provided about policy?Thank you.*** ** *** ** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If a diamond will not be sent with the certificate then you should not advertise on the website every diamond is accompanied by a certificate. You have completely failed to address the issue of the appraisal value changing and are apparently unable or unwilling to provide any detail as to how you arrived at the value of the ringThe independent jeweler did not damage or cause any blemishes on the ring you need to stop blaming others for your workThe bottom line is the ring arrived with several issues even after your "multiple" jewelers inspected it. As I have previously stated and provided evidence for the ring was not stamped 14kYou can state the stamp was there as much as you want but the fact remains even under magnification both the independent jeweler and myself were not able to locate a stamp. The ring was missized as shown on the photographs previously submittedThe blemishes in question were noted by the jeweler prior to them doing any work on it and were corrected by themPlease do not try to pass blame onto others for your mistakesThis complaint has been going on for months and you have only tried to dodge the issuesI am again requesting why are you unable to justify the value provided in the appraisal? You need to reimburse me for expenses associated with sizing the ring and repairing it as noted on the receipt from the independent jewelerI release you feel the amount charged by them was more than it would have cost you to size it but by the time you paid for shipping both ways and had your jeweler work on it the difference should not be too great. I would like to resolve this issues on both our ends and just asking you at least try to work with me rather than pass the blame onto others
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Was fooled by the site as they use a different grading system for many of their d ijamonds than more reputable known rating agencies such as GIAI was offered store credit or a product exchange and that I could not get my money backThis store credit policy is listed on the company's websiteHowever after I decided to exchange for a gia rated dismond I was told that I couldn't price match an item with one of their competitorsThey said they already had the diamond in store and the other site needed to take the product off their inventoryI did not purchase the diamond yet at this timeThey have been unable to provide a picture of the diamond wich they told me they already have in store and could not pricematchI then felt obligated to purchase the diamondThe company also advertised a quick and easy return policyI said I would like to again exchange my productThey now told me I can't because the jewleer had already started working on itThis company sells EGL and not GIA r

My fiance purchased my engagement ring with this company when they were advertising there holiday sixty percent off site-wide saleHe ordered a carat, grade D, VS1, Excellent cut round diamondWhen he received the item he noticed that it didn't come along with paperwork or the certificationHe went to have it appraised at Freber's Jewelry Feb***, and the appraisal was shockingIt listed the weight of the diamond to be carat, the color "H" Grade, and the clarity "I." We tried to contact Allurez by phone repeatedly for the following few days and failed to get a representative on the lineIt was endless ringtone followed by a disconnection after one minute and eighteen secondsFinally, I sent an email stating my issues, and Simona left a voicemail the following day, and told me to call back if I still had concernsAgain, I tried the ###-###-#### twelve times to no prevail, and then called the number that she called me on ###-###-####Finally, I got Simona on the phoneI

When I decided to engage my girlfriend, I did a little research to find the perfect engagement ringAllurez's jewelry was only attracted to me from various offersI did not regret of the fact that I went to their website, the staff was more than friendly to me and they were at my service at any timeThey helped me choose the best engagement ring everMy bride is delighted with a ring, and I am tooI think I found the perfect jewerly store for every occasion when I need jewelry againThanks to Allurez jewelry, one of the most important days of my life has gone perfectly

Business Requested Response to Not be Published