Allurez

Review: I commenced an order in October last year under the promise Allurez could make a custom set of earrings from their website. Months later and after I'd paid, I was told this was not possible with the design I picked (despite being told prior that it was). I tried to reason with the company even pandering to their request that I choose a different design. Numerous emails went ignored so on Feb * I requested a refund, which Allurez said in writing that they would do. Feb ** and this was not done, I emailed asking for my refund. Still no reply (despite an automated email stating they would contact me within 48 hours). Now I am forced to contact Revdex.com.Desired Settlement: Full Refund of $626.36AUD

Business

Response:

Business Requested Response to Not be Published.

Review: I ordered a ring and paid for it on 5/**/2014 and received it on 6/*/2014. When it arrived the size of the ring was incorrect as well as the color of the stones. I contacted the company who emailed me a return label and asked me to package it back up and return it to them and they would correct the issues and send me a correct ring, it was an overnight label. UPS verifies that the package was delivered successfully on 6/*/2014 at 10:30 am and signed for by [redacted]. I waited for my replacement ring to arrive within the timeframe specified to me (5-7 business days after a 2 day inspection period) and when it did not arrive I contacted Allurez. They proceeded to tell me that they do not have the ring and that this has nothing to do with them, that it is with their secure shipping company and they cannot find it. I asked if they would make me the correct ring anyways since it was in fact received by the company they asked me to send it to, the one that was preprinted on the return label they sent to me- and they said they could not, not without receiving the ring. I asked where the ring is since it was delivered and signed for and they cannot answer that question. I have asked for a discount on this purchase due to the fact that if they started fabricating the ring today, it would still be many weeks later than promised and the response I am getting is they will not because "it has nothing to do with us." At this point Allurez has the money I paid for the ring and the ring has been confirmed shipped back to their return center as of 6/*/2014 and no longer in my possession. Allurez has had my money since 5/**/2014 and are refusing to send me the product I paid for.Desired Settlement: I would like my ring to be made in the correct size with the correct stone color and delivered to me as soon as possible. I would like a partial refund on the original purchase price for the item taking so long to be received and lack of customer service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do understand that the ring was not with Allurez during this time but it was with their "private" shipping company that they request I send it to. Once it was in the return address's possession, the item was considered delivered. Allurez informed me on 6/**/2014 that the ring was located and they would have it by the beginning of the following week. After I received no further response from the company I emailed them today asking when I could expect shipment of the replacement ring. The response I received back from them was unexpected. Allurez is claiming there is "shank damage" to the ring which indicated the ring has been worn to the point of damaging it. I had the ring in my possession and out of the box for a matter of minutes prior to contacting Allurez about the problems with the ring. It was then repacked and shipped back to them via UPS immediately. There is not one possible way the ring was in anyway damaged by me. If this ring was damaged it was either sent to me that way or was damaged in the 28 days it was missing and with their private shipping company. They are also claiming that the rubies are already a dark ruby and they will have to work on getting darker ones. They are in no way a dark red ruby, they are a dark pink ruby. In original correspondence back in April with this company I was assured that they could make an eternity ring with dark red rubies in 5-7 business days. Allurez has given me no estimate of when the ring will be completed and when I will be receiving it. In their response to this claim they have stated that I have already received a deep discount on this order, which once again, is not true. I used a 10% off coupon when I originally ordered the ring, which any person can find and use on any order. This was not given to me due to any mistakes, waiting time, etc. I would have used this coupon even if the ring had arrived correct and in their estimated time frames. I only asked after the ring came to be with pink rubies and I would have to send it back and wait another few weeks for a new ring that I be refunded a portion of the original cost of the ring. As it stands now I have been waiting over 2 months for a ring that I am still not sure when it will be completed and shipped to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did ask for a discount when after I ordered the ring, it was sent to me wrong. That request was denied. When the ring was shipped back to them and "lost" by their private shipping company for close to 30 days, I again asked for a discount for the delay. That request was also denied and Allurez took no responsibility for the delay when they would A) get their ring back when it was found, or B) file an insurance claim and receive their money back for the lost jewelry. They decided it was best to make their customer pay the price because Allurez already had payment for the ring and the ring was with a company that I was not able to know the name of or contact but had the ring in their possession. When they finally did "find" the ring, they claimed it was damaged in some way. It would have been impossible for me to damage the ring by trying it on but nonetheless they stated it was damaged. That act alone tells me their business practices are questionable because either they originally sent a damaged ring or they simply claim damage so they don't have to honor an exchange. Either way Allurez did ultimately send a ring that seems to have darker rubies in it, although it was packaged extremely poorly and was not in the jewelry box but loose within the packing materials. They also promised an appraisal that they valued at $100 that arrived 5 days later. Any local jeweler will give an appraisal for about $25 but that is what they will charge if you get one through Allurez. I contacted the company several times throughout this whole process and each time have been disappointed with their customer service and many times they have been outright rude. It has been impossible to get in contact with a [redacted] and sales associates will answer emails sent for a [redacted]. I did get to speak with a [redacted] once after asking repeatedly and asked her to handle my case from that point forward but she never contacted me again and when I emailed I only got responses from the sales associated. I am satisfied with the product that I eventually received but it took far too long and the customer service was horrible. I would not recommend this company because they do not take accountability for mistakes. In my opinion a discount would have been no question to other businesses for a 30 day "lost" time and originally sending a ring that was incorrect. If they charged less that they meant to in the beginning, which is their claim, that is not my fault and that should be addressed with their sales team. This transaction should have been handled much quicker and with much better customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Review: We ordered a custom wedding band with Allurez, The design is of alternating white diamonds and canary diamonds SI Clarity and G-H color in palladium. The quoted price: $1650. The customized design is based on another of Allurez's stock design in which all stones are canary diamonds - so we basically substituted 3 of the canary diamonds for 3 white diamonds.

We placed the order on Nov [redacted] and did not get it until around Christmas time, despite promises on 12/** that it will be shipped in the next few days. We had to send another email on 12/** to check for its whereabout. However, this is something we can overlook.

During that 6 weeks or so of waiting for the ring, we contacted customer service by email (12/*) and phone several times to remind them to remember to include an appraisal report with the ring, as they promised they would (this promise was made before we placed the order, on the phone and in email on 11/**, which we have). When the ring finally came, there was no appraisal report. We called, and each time, customer service rep was very friendly and said it was on its way. We waited several weeks but received nothing. On 1/** (or 1/**, can't remember exact date), I called and a service rep (again, very friendly) promise to look into it and that she would email me by the end of the day to follow up. I did not get any email, so I called again on 1/**, spoke to the same rep, she was very honest and informed me that she checked with the [redacted] and the appraisal report seemed to be lost, and they are working on sending another one. This seems odd. How can they send a new appraisal report for a ring they no longer have?

This whole ordeal of trying to get a simple report (but unsuccessfully) got us worried, so we took our ring to an independent appraiser, Gemological Appraisal Laboratory of America, on 1/**. The report we got from GEM lab was disappointing: stones' clarity range was SI2 to I1, whereas the spec from Allurez was SI Clarity at the minimum. Also, the 4 yellow diamonds were color treated. Nowhere on Allurez's website mentions "color treated" in any of their rings that have yellow canary diamonds. We find this to be rather misleading. GEM lab appraiser advised me the "at-cost" value of the ring is somewhere between $800-$900, with maximum retail value (at a big stretch) of $1495.

We contacted Allurez on email immediately that same day (1/**), only to be told that other appraisers cannot be trusted because "Most jewelers down grade other jewelers work with the hopes that you will return the item and purchase from them". They promised again to send their own report to prove the ring's value. We informed them that we went to a lab, not another retailer, for the appraisal. They then told us they don't do refund because it is a customized order. We wrote back (1/**/15) to state that we understood this, that we did not ask for a full refund. We would appreciate a partial refund to more accurately reflect the inferior product quality vs. the advertised quality. We also asked in our email to Allurez that we be notified as soon as they mail their version of the report. They have since ignored our follow-up email and we still have not received their version of the appraisal report either.Desired Settlement: We do not want or need a full refund, as we did receive a ring. However, we want a partial refund so that the price we paid more accurately reflects the inferior product quality vs. the advertised quality. Also, Allurez needs to specify "color treated" where applicable on their product description so customers can make an informed decision when buying from the site.

Thank you for any help you can provide on this!

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The Business contacted us after we submitted the case, and we exchanged several emails (please see attached, oldest email on top, latest on the bottom) - our last response to them was on 3/* and they have ignored it since then. Essentially, they will not give us the partial refund UNLESS we delete the case with Revdex.com so other potential customers cannot see it. We don't think this is an honest thing to do, we want other customers to be aware of the false advertising Allurez engages in, and we also do not trust them to honor their end after we delete it. They have gave us no reason to trust that they are honest and responsible. Thank you Revdex.com for your help.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased an emerald anniversary band(ring) in late Nov. 2014. Gave to my wife for Chritmas gift and one of the stones fell out the day after I gave it to her. I told Allurez I wanted a full refund because I did not trust the quality of the ring. They persuaded me to send the ring back to repair it and replace the stone assuring there would be no more problems. I received the ring back around late January 2015. My wife was wearing it and noticed another stone missing in early April 2015.

I contacted Allurez again asking to send it back for a full refund and they are refusing and stating their return policy. This is a defective product.Desired Settlement: Refund entire purchase price of $561.00. Ring will then be returned.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,Below is the response from the business which I received directly today....It is totally contradictory to the response they previously sent saying I could exchange for the Channel setting ring. Now they are saying I would have to pay an additional $429!!Unbelievable. I told them I would accept an exchange and they want me to pay additional when I already paid for a ring that is defective.... This is crazy. I just want my original money back of $561. Please let me know if you can talk any sense into this horrible company.Best regards, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I will not pay more for the exchange. The only way to resolve this is for Allurez to refund my original purchase amount and I will send the defective ring back. Again, this ring has had 2 different stones fall out at 2 different times. It is a defective product.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Review: I purchased an engagement ring from them. They shipped me the a ring that is the wrong size and has shotty work with most of the stones not being secured. They are now trying to force me to pay for the cost of shopping and insuring it even though I feel I am at no fault, it should be noted I have paid for the lifetime warranty AND already paid for them to ship it back to me even though I feel I shouldn't have. I've been calling them for weeks and am happy to provide details/share emails. They now refuse to let me speak with a manager.Desired Settlement: I want them to pay for the shipping and costs of the ring as it was their fault that I received the wrong ring. I'm so fed up with them that at this point I would be happy to accept a refund and have nothing to do with them again.

Business

Response:

Business Requested Response to Not be Published.

Review: On Dec. **, 2014 I pl;aced an order for three items for an anniversary present(s). These items were to be delivered by 12/**/2014. One of the items (sapphire studs) were delivered on time however, were smaller than expected from the online pictures. I called the company and was informed the other pieces (earring jackets and pendant) would be delivered shortly. I expressed my desire for these pieces to match and be complimentary. The next piece that was received was a pendant that was not what I ordered and I was told to return for exchange. Due to the size not being what appeared as expected from the website, I changed to another pendant. next, a few days later the earring jackets were received (around January **, 2015). These too were not as depicted and significantly smaller than appeared on the website. I notified the representative and explained that I would wait until the final piece (pendant) was delivered which was delivered Monday January **, 2015. Upon review of al of the pieces, we determined these were not as pictured and wished to return these. I contacted the company immediately thereafter and was informed that the return policy was 30 days after order (not delivery). My question of [redacted] the representative and subsequently [redacted] (no last name given) was that the policy only provided for exchange at this point. I inquired about how would a customer know if they wished to return for refund within 30 days if the merchandise was not receive in a timely manner? The answer provided was that was the policy. I asked if there was any appeal beyond this and no answer to the request was provided.Desired Settlement: At this point, I would like to return the pieces (non of which are custom or personalized) for a refund.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have read and reviewed the response from Allurez Jewelers dated January **, 2015 that references their 30 day from date of order return policy which seems unfair and unreasonable for the following reasons.First, Allurez is under no requirement to provide the item or items within 30 days of order, which in my case they did not.

Review: I ordered a diamond from their website and 4 days later, they charged my credit card. The 5th day, they sent me an email telling me that the stone I bought was not available. I asked to be reimbursed (because they did not have the product they sold me) but they refused offering me another diamond and described the specifications to me. I asked to see the GIA report and discovered that it was nothing like what they told me...in fact it was a much lower quality diamond...and when I told them that they lied and that it was misrepresentation, they tried to make me believe that the differences were typo errors !

Now, after numerous emails in which I have asked them 5 times to reimburse me, they are still stalling trying to sell me a different product that I don't want.

They charged me 2 092.00$ for something they don't have and refuse to give me back my money.

Allurez is a scam.Desired Settlement: Allurez has to give me my money back, they shouldn't have charged my credit card for something they don't even have to sell ! The only acceptable outcome is a refund since after this problem with Allurez, I had to buy another stone that fits the caracteristics I need for my proposal ring already in fabrication process...

Consumer

Response:

After they learned that I filed a complaint on Revdex.com, Allurez finally refunded me.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: There were several issues regarding our purchase. First was they lost our initial order. After several attempts to contact customer service. They promised to call with an update as to what happened. Once "we" called again to find out, they informed us that it got lost in production and would find out when we would expect to receive ring. After 2 more attempts to find out when we would receive ring, both by email and phone. Our concerns were left unanswered. We again attempted to call and finally got a gentleman on the phone and he assured we'd have ring by the following Friday. Once we received the "INCOMPLETED" order (still missing second ring guard as of this writing) we noticed that what we ordered and what we received was two completely different things... The ring was MUCH smaller then represented online.. The diamond itself was far beyond what the "usual" cut clarity stated and the worst of it was on the band itself ..one of the small diamonds was a completely different color!! I am so completely disappointed by the lack of concern by all managers I've spoken too.. They all just kept saying its a custom item and all they can do is send ring back to their jeweler to fix it.. I've lost all confidence in that with this large purchase that they will honor anything based on my experience with them thus far. I've asked several times to just refund our money. The rudeness by all customer service managers, being left on hold for over 15 min on several occasions, I feel they are not concerned about customer care nor do they care that we are incredibly unhappy and just want a full refund. I strongly recommend that any purchases made with this company you be prepared to be treated poorly.Desired Settlement: All we want is to return the "incomplete" order for a full refund immediately

Review: There were a number of issues regarding my order from the start. After ordering and waiting a week for my product to ship, the item was not the size it was described. I ordered earring jackets for 1/2 cttw earrings, and the openings were too small, and not the size indicated. After calling Allurez, they talked me into exchanging for the next size up. They negotiated a price for these. Yes, negotiated, which tells me their pricing is over-inflated to begin with. I sent back the original earring jackets, costing me $15 out of pocket, despite that their website incorrectly described the product and the return was due to their incorrect listing. After shipping, I found the same product on another site for much less, so I requested a refund instead. Allurez stated they could not refund as they have a different address for their refund department. What I found out later is that this is untrue, they are the same address, but the company is trying to delay or curb a return. Allurez worked with me to get the size up for the same price as the first I bought, so I reluctantly agreed. They never sent me a notice of the exchange or tracking, so I kept having to email them to find out the status. Well, they finally sent me the same exact earring jackets, not a size larger as discussed, which I took pictures of. I sent back for a full refund at this point, for they sent me the wrong items twice now, costing another $15 shipping. After their having my return back in their hands for two weeks, I finally just got a refund that is $20 short that the company is claiming for Shipping Costs, though their site states Free Shipping and free Returns, and no shipping costs were added to my checkout. Throughout this whole process, I have had to repeatedly reach out to Allurez to find out what was going on. They don't ship invoices with the product, and their customer service is not reassuring. This is not the way to do business. I have an extremely long email chain with all the communication I've had with them, as I did not trust talking over the phone that they would honor their promises to their customers. It was a hassle to even get responses, and I could not help but feel they are holding my money ransom to make money off the interest. This whole experience has cost me 1 1/2 months of back and forth headaches, and $50 out of pocket.Desired Settlement: I would like to receive my $20 back, as well as reimbursement of $30 for the shipping I had to pay due to your company sending the wrongly labeled item to begin with. Also, I wish that others do not have to go through a similar experience in the future. Only post correctly labeled information regarding the product, send invoices showing the product info and exchanges, and handle your business in a more professional manner.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have several issues that don't all fall under the Refund or Exchange but I listed that because that is my desired outcome and they have refused by hiding behind their Custom item policy.

I ordered a Twisted Infinity Diamond Ring but pairing my Diamond of Choice with their setting netter a higher Diamond cost so I took them up on their "Diamond Price Match" guarantee. They have a standard business of pairing setting with Diamonds, as do virtually all Online Jewelers, so pairing a Diamond with a Setting should not constitute a "Custom" ring. However, they classified it as such because they matched a Diamond Price, setting the stage for a no return Policy. If you visit their website, you will clearly see their "Easy Returns" banner directly above their "Design your own Ring" option on the front page. To test whether following their "design your own" netted a "Custom" ring, I followed the process through again afterwards by picking a random setting and pairing it with a diamond all the way through to the "Purchase" button. There was no indication of a "custom" ring but I did not follow the purchase through for obvious reasons.

The above description is not the initial reason for my complaint but was their initial reason for telling me they would not give me a refund.

The actual complaint was the product itself. I wanted the engrave on the inside of the ring, "My Heart < Your Home". Which they fully allowed and never once did they tell me that the rung was unengraveable or too thin for what I was asking for. I ordered and they delivered in a timely manner. However, the engraving was unreadable to not only the human eye, but I attempted to read with a magnifying glass. I'm not sure the magnification but the magnifying glass has both a large glass view and a smaller field with a more powerful magnification, my guess maybe 10-15X. I still could not make out the engraving. Of course, I expect a reputable company that would stand behind their product to alert the customer to the folly of their desired purchase or most site will not allow engraving on particular items due to this exact reason. Allurez, of course never hesitated and delivered an unacceptable, unreadable item.

I called to complain and they told me that since it was "Custom" they could not allow a refund, despite what in my opinion was a completely unacceptable product. And despite their statement that says, " For any reason you are unsatisfied, return the product for a full refund".

They did attempt to offer to re-engrave by filling in the metal and other options that involved major modifications to the ring itself but the results of which I could not be sure would be satisfactory fixes so I insisted they honor their "easy returns" advertisement and provide me a full refund so I could start over. At which time, I may have still purchased from them but their inability to admit that engraving the ring should not have been permitted and hiding behind their "custom" no returns policy, prevented them from doing so.Desired Settlement: I would like them to take the ring back and provide me a full refund. I no longer want to do business with them and the ring is unacceptable and never should have been sold. Of course, any time they can sell a no return "custom" item, I'm sure the satisfaction or reasonableness of the request is trumped by the the guaranteed money they would receive.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To begin with, the Allurez representative should stick to describing their own side and not describe what I knew or did not know. I had a long exchange, or two, on the phone with [redacted], before seeing the information they assume that I "knew". I would argue that there are many ways that Allurez leads customers through the layout of their website that creates the illusion of an easy returns policy, when the easy return policy only seems to apply to preset rings. This was how it was explained to me by [redacted]. Keep in mind, [redacted] did an excellent job attempting to resolve my dispute on the phone and was genuinely trying to help. However, that does not change the fact that the engraving was unreadable and should not have been offered. I have checked several other websites for comparison and I could not find another that offered the engraving option on a band that narrow. The number of characters is immaterial and if I asked for too many characters to be legible, the "experts" at Allurez should have notified me prior to selling me a product that they acknowledge was unreadable and the band too narrow. Their statement acknowledging the number of characters as too many to engrave shows this. I believe it is the width of the band that prevents any engraving from being legible, not the length of the text string. This is further supported by the fact that they acknowledged that the band was too thin and offered up the option to fill in the engraving with metal and add a substantial amount of width to the backside of the band to support engraving. This frankenring option is not appealing as there are no guarantees that the work will be acceptable and I will still be stuck with something that is not what I ordered to begin with. I have read many reviews since then on various "fixes" that Allurez promised and was not performed to customer satisfaction. Therefore, I stand by my request for a full refund for a product that was sold to me knowingly unacceptable by the company selling the product. Their "easy returns" state in several locations that if "for any reason, you are not satisfied.." you may return the product for a full refund. To me "any reason" is very clear despite having text elsewhere that makes contradictory statements. It is very easy to see how misleading their advertisements are meant to be. It is not by accident or oversight.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have already stated, you did exactly that. You shipped out a ring that has an illegible engraving. You are repeating yourselves but do not seem willing to let an independent 3rd party take a look and weigh in on whether this is legible or not. If you believe that it is, there should be no concern on your part to allow this. I have pictures and I'm more than willing to let someone or multiple parties take a look and provide their feedback.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a wedding ring back in July of 2013. Since, we have had the ring, I had to send it back, I believe 5 times to get diamonds replaced. I had the band and wedding ring solder together in August of 2014 and the solder has broke twice now. They are now trying to charge me a fee($99) to get the solder. They tried telling me after the 3rd time the side diamonds of the ring fell off that because I mentioned that I would take it to another jeweler( never did, just frustrated) that my warranty was now void. The did eventually replace the ring, but now that wont do it without a fee.Desired Settlement: I need the ring fixed or a refund.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never said that I took the ring to another jeweler. I wont them on 9/**/13 - "I now have to take it to a local jewelar to get it fixed" - That is word for word. The ring just has many flaws

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Read the email very carefully - I never said I took it to another Jeweler - I said "I now have to take it to a local jeweler to get it fixed" Big Difference. So every 3-4 months when stones fall out and/or the solder breaks, I will have to pay $99 each time - Absolutely not. Stones should not be falling out of the ring this many times(4-5 times) in less then 2 yrs. The solder shouldn't break twice in less than a yr. That is my point. How can you stand by your product when we are constantly sending it you you to be fixed. I'm sure that others rings have no problems, but this particular model is just bad. The fact that you made me a new ring last yr and we continue to have problems should tell you something.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Review: I purchased two rings from Allurez and neither had gem stones that resembled the images and descriptions. The brilliant blue topaz was, in fact, purple to clear. They would not refund me 100% for the cost of the product they misrepresented.Desired Settlement: I would like Allurez to refund me the shipping and shipping insurance costs I incurred when receiving and returning the misrepresented merchandise.

For each ring, Allurez partially refunded my money. The deducted a $20 charge to pay for the cost of shipping me merchandise I didn't order. Additionally, I had to pay $25.13 per ring to insure & ship them back to Allurez.

The total costs I incurred to receive and return the misrepresented merchandise was $90.26 ($45.13 per ring)

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Simply stated, Allurez sent me merchandise that was not what I

requested or it was misrepresented by the advertisement.

If they provided the merchandise that was advertised, this incident would not

have occurred. Also, if they would take responsibility for their mistake,

I would also be happy to recommend them to others as a respectable

business. But they will not, and instead they are refusing to return

costs I incurred for their mistakes.

As an analogy... if anyone were to go to a restaurant and order a

steak from the menu & the wait staff brought a salad, I would expect that

anyone would be outraged if the restaurant tried to charge for the returned

salad. In fact, most credible establishments would offer an apology and

some form of additional compensation for the mistake and wasting the customer's

time.

In contrast, Allurez will not take responsibility for their mistake and they

are trying to hide behind a refund policy intended for legitimate

transactions. Based on the return policy, I understand that shipping

costs would be my responsibility if I decided to return any items that were

accurately represented in the product description. However, this

was not the case. Allurez brought me a salad when I asked for a

steak & they are trying to make me pay for their mistake and lack of

quality assurance.

No wonder their sales have gone up 35% in the last quarter... they seem to

standing firmly behind bad business practices. Though my incurred costs are small, I would say their business practices border on the verge of theft and others may not be so lucky when dealing with this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Business Requested Response to Not be Published.

Review: I ordered a 14k White Gold sapphire and diamond engagement ring. The sellers website clearly states every diamond is accompanied by the grading certificate and has a 30 day inspection period. After numerous delays with the delivery upon receipt of ring the following problems were noted:

1. Band is not stamped 14k.

2. Band was not cleaned / polished. It had a center crack on the inside of the bottom of the band and four (4) areas with blueish stains on the sides.

3. Ring was not sized correctly. A size 8 was ordered but size 7.5 was received.

4. Original center diamond grading certificate was not received.

5. Appraisal by Allurez incorrectly listed the ring as a emerald and diamond ring with the value of $1,650.00. Upon contact with Allurez they revised the appraisal to list the correct ring description and changed the value to $2,000.00 without an explanation for the difference in value.Desired Settlement: 1. Refund of $121.45 for independent jeweler inspection of ring to verify metal, resizing, and repair of center crack and blue blemishes on band.

2. Provide copy of original EGL diamond grading certificate as stated on their website or if the certificate is not available refund for the value of grading certificate.

3. Provide detailed valuation of ring to clarify discrepancies in value on appraisal and an accurate appraisal certificate for the ring.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If a diamond will not be sent with the certificate then you should not advertise on the website every diamond is accompanied by a certificate. You have completely failed to address the issue of the appraisal value changing and are apparently unable or unwilling to provide any detail as to how you arrived at the value of the ring. The independent jeweler did not damage or cause any blemishes on the ring you need to stop blaming others for your work. The bottom line is the ring arrived with several issues even after your "multiple" jewelers inspected it. As I have previously stated and provided evidence for the ring was not stamped 14k. You can state the stamp was there as much as you want but the fact remains even under magnification both the independent jeweler and myself were not able to locate a stamp. The ring was missized as shown on the photographs previously submitted. The blemishes in question were noted by the jeweler prior to them doing any work on it and were corrected by them. Please do not try to pass blame onto others for your mistakes. This complaint has been going on for months and you have only tried to dodge the issues. I am again requesting why are you unable to justify the value provided in the appraisal? You need to reimburse me for expenses associated with sizing the ring and repairing it as noted on the receipt from the independent jeweler. I release you feel the amount charged by them was more than it would have cost you to size it but by the time you paid for shipping both ways and had your jeweler work on it the difference should not be too great. I would like to resolve this issues on both our ends and just asking you at least try to work with me rather than pass the blame onto others.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Review: I ordered a diamond and emerald ring (style IR780) on July **, 2015. There was confusion on the delivery address and payment for the order ($1080) did not process until Aug *. We received the ring on Aug **. We were disappointed in the ring and decided to return it and order a different style of ring with larger stones. On Aug [redacted] I spoke with Allurez about returning the ring I had and placing an order for a different and more expensive ring (Style IR1163). During this call I was encouraged to just exchange the ring that I had for the one I wanted and that they would just charge me the difference ($742.50). I agreed to this and recieved the information on how to return the ring and my credit card was charged the additional amount.

On the afternoon of Sep * we received the new ring and were once again very disappointed in the ring. Following the Labor Day weekend (Allurez customer service was closed), I contacted customer service at 11:00 am and expressed my concern that the ring that I received was not the one that I ordered (1.95 cttw) but a similar ring (1.08 cttw). I told the CSR that the stones were very small and from that I could find nothing in their online diamond inventory that was the advertised carat weight and had such a small diameter. After a brief pause, I was told that I had the correct ring. I told her that I wanted the ring I ordered or I wanted my money back. She said that she needed to check the appraisal and would get back to me.

I called back at 3:35pm and spoke to a different CSR. She said that I got the right ring and offered for me to upgrade my purchase. I told her I wasn' interested in spending more money, that I believe that I have the wrong ring and I wanted an RMA to return the ring and get my money back. She said that she would send me an appraisal confirming that I have the right ring and asked if I could send a picture of the ring. Later that afternoon I sent a detailed letter of my concerns and a picture of the ring.

Sep * at 3:10 pm I called Allurez again as I had not heard from them regarding the appraisal. I was told once again that I got the correct ring and emailed me an appraisal that described the the weight, color, and clarity of the stones but not their dimensions. I told her that I was not satisfied and that per their 30 day return policy that I wanted an RMA to return the ring and get my money back. I was then told that it was too late for a return for refund as the order was placed on July **. I corrected her and said that the order for this ring was placed on Aug ** and that I wanted the RMA and a refund. She said that their system goes from the original date of the order and that she couldn't offer a refund. I told her that was absurd as I didn't even have the ring when the 30 days passed. I asked to speak to a supervisor or manager and was told that no one was available. I told her that my next step would be to file a complaint with Revdex.com.

I continued to speak with the CSR later on the [redacted], [redacted], and [redacted] but always got the same answer. Finally at 3:39 on Sep ** a supervisor named Karen sent me an email, said she was at home sick and would contact me on Wed [redacted]. I replied that I was tired of the delay tactics (I will also be traveling on [redacted] - [redacted]) and unless I heard from them by noon on Monday the [redacted] that I would proceed with filing the Revdex.com complaint and disputing the charge on my credit card. It is now 2:00 and I have not heard from them and will proceed with my complaint.Desired Settlement: I would like an RMA to return the ring and a full refund of my purchase price of $1822.50. This is based on what I believe to be the correct purchase date of Aug **, 2015.

Business

Response:

To whom it may concern,We are working closely with the customer at this time to resolve the issues at hand. We have provided different options and are continuing to see if we can work things out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I initiated one contact with the Allurez customer service supervisor. The purpose of my contact was to ensure that they were aware that I had successfully disputed the credit card transactions regarding this purchase and that my money had been refunded to me. I asked for a Return Material Authorization so that I could send the ring back to them. The supervisor declined to issue the RMA and said that their accounting department was disputing the refund, that I should hold onto the ring and that they would be in contact with me. It has been 3 weeks and I have not heard from them.Allurez has yet to acknowledge that they did not provide the ring that I ordered. I had the ring professionally appraised and the diamonds were 1/2 of the advertised weight and 1/2 the weight of the diamonds in the "so called" appraisal that they sent me.Allurez has never entertained any discussion of their so called 30 day return policy. They will not acknowledge the date of purchase of the ring in question (it was purchased as a $745 upgrade from a prior ring that was returned because the stones were tiny) and insist that the 30 day return policy starts from the date of purchase of the first ring. I was not even in possession of the current ring at the time that they claim the 30 day return expired.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer only responded to messages that we sent last week. This matter has been resolved. Thank you and have a nice day!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a ring from this company, when I received the ring the setting was altered(missing the center prongs), it looked nothing like the stock picture. The inside prongs from the side stones were used to secure the center stone. The center stone moves around in the setting, and now none of the stones are very secure. I picked my own center stone that states its certified but was told I would not receive the certificate but instead an appraisal, the ring did not come with the appraisal. Additionally when I ordered my ring, I ordered an inscription, it was never inscribed. When I emailed I never received an answer so I called the lady was polite and said she would look into what they could do, when she emailed me back her reply was short and not at all helpful or what we had discussed. I was basically called a liar. I then tried to call back and was hung up on, so I emailed again with no reply. They turned what should have been an exciting experience into a nightmare.Desired Settlement: I want my diamond taken out of the setting and I want to be refunded 100% for the setting.

Business

Response:

Hello,We are sorry to hear that the customer did not like their custom ring. The customer had previously contacted us asking for us to make alternations on one of our rings. We were more than happy to make the customization for the ring and even give the customer the exact diamond that she had requested. We had told the customer before they placed the order that the specific diamond that they requested did not come with a certificate, but with an appraisal which would be mailed separately. The customer agreed to the information, and placed the order on our website, where they agreed that the ring would be non-refundable, as stated on the listing, and to our companies policies and procedures.After the customer received the ring, they said that there were no center prongs. We did inquire with the jewelers about their claim. The jewelers had informed us that if there were no prongs that the stones would not be able to be kept in place. Also that the prong setting was a low prong setting, which most customers do prefer. We did inform the customer of what the jewelers said and that we would be happy to change the prongs for them if they would like. We were then off for the following day as it was stated on our website and also on our recording when you call our company. We have since to hear from the customer except for this complaint.The appraisal was mailed out separately and if it was lost in the mail. It is not our fault.We cannot refund the customer, but we do still offer to have the prongs changed for them. The customer would need to email us, and let us know that this was their intention.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The companies repose and treatment of me as their customer is deplorable. First just because other customers prefer the prongs taken out doesn't mean I do. It is not ok to change the jewelry I ordered and paid for with out communicating with me first. Especially when it compromised the integrity and stability of both the ring and diamond. Second I was never told the appraisal would be sent separately, I was told that the ring included a appraisal and it did not contain one. It is very convenient for Allurez that the post office lost it. I fully expect for them to make gpood on their promise and send one. I'm 99% sure they did not send any appraisal in the first place and that they can lie about afterwards and then consistently be calling me the lire is ridiculous. I had spoke with customer service rep Karen and thought we had everything worked out but apparently not, (as long as I deleted the unflattering reviews I left for them online) so they can continue to scam other customers. Their paid for Revdex.com rating is a joke. I am now terrified to send my ring back to them to fix the problems because I have now read the other reviews from people they did not successfully blackmail into removing and they seem to get their jewelry back in worse condition. It seems to me their money would be better spent on providing quality jewelry that their customers ordered instead of on the salary of someone to pacify their unhappy customers. Dont get me wtrong when they finally respond they are very polite (in a very condescending way). I have made an appointment to meet with a lawyer, I am extremely shocked at this companies behavior.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, We were actually open at 8:30 AM yesterday and we received your ring. You have even been in contact with Karen, via email, regarding the fact that we did receive your ring.

Consumer

Response:

Allurez has fixed my problems with my ring

Review: I placed an order, offering to purchase a certain ring and diamond from the seller. I was informed ten days later, that the diamond was lost and therefore not available for purchase. I then sent several e-mails indicating my rejection of the counter-offer of several different diamonds, none of which I wished to purchase. I then called and was told that I could not cancel the order. I was charged $1,372.17 on March **, have been trying to cancel my order since March **, and have been told that I cannot cancel an order even though my order cannot be completed as originally agreed. I rejected the counter-offer and there has been no subsequent agreement, I have yet to receive any type of refund even though my order cannot be completed in accordance with our only agreement.Desired Settlement: Since the order cannot be completed, I simply want the charge on my credit card reversed.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business has agreed that the only transaction agreed upon cannot be completed. There is no basis to say that I must accept another product. Allurez is in breach of the only proposed contract for goods. The goods cannot be delivered as ordered and as such I am entitled to have my money returned. Perhaps the company should not have "made" the "custom" setting in advance of being certain that they had the necessary product to complete the sale. I don't know how this company can think they can keep my money hostage and force me to accept a different product than what I ordered. I have had my money held hostage for several weeks on a contract that cannot be completed. I will consider the matter resolved when my money is returned. It is through no fault of my own that the diamond I ordered was "lost" and the contract cannot be completed. Allurez is in breach and refuse to refund my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It appears that by "work with" you mean to make me buy another product than the one agreed upon. I do not understand why my money will not be refunded since the contract could not be completed and it was not my breach. You did not have the product, so I just want my money back. I do not want to purchase a different item, and I should not be forced to do so. There is no basis to continue to hold my money. All I want is my money returned and I am met with ardent refusal.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Review: The business refuses to provide a timely refund. The policy as stated on the site is 7 days - [redacted] . It has been over 14 days and no refund or status of refund issued.

Furthermore, the reason for the refund is the business did not provided the merchandise in a timely fashion. It took 1 month to deliver the product which didn't give us enough time to work with the jeweler to make adjustment or changes to the ring. Additionally, they harassed me during refund and stressed me out in making the refund.Desired Settlement: I wanted to purchase refunded as promised which is beyond the time guaranteed.

Business

Response:

Business Requested Response to Not be Published.

Review: I purchased an engagement ring from Allurez December, 2013. It was a diamond solitaire tension setting in a white gold band. Less than two months after I gave my then fiancée (now wife) she noticed that the plating on the ring was wearing off and the band was showing gold in spots. After multiple discussions with Allurez, mostly dealing with their disbelief that this had happened, the company agreed to take the ring back and replate it. We did this and the ring seemed fine when we got it back. Several months later, my wife noticed that the stone had fallen out of the ring. After going round and round with Allurez, I agreed to pay to upgrade the band from white gold to platinum. Accordingly my wife sent the ring back to them. My wife received the ring back today and sent me pictures of it. The band is tarnished, semi-oval in shape, what appears to be "dents" in several places and the stone is barely visible. To say the quality is miserable would be to imply that there is any quality at all. I contacted Allurez about the issue. I told them my wife would be returning the ring. I also told them I simply wanted them to send the diamond (with certificate) back to me and refund the cost of the band. The most senior person I was able to talk to, "[redacted]," refused and said the best offer he was willing to make was to redo the band.Desired Settlement: I have been having nothing but issues with this ring and this company for a year. I am currently deployed to Afghanistan and have neither the time, nor the desire to continue playing games with this company. My wife will return the ring to the company.

I expect Allurez to send the loose diamond back to my wife, along with a reissued statement of authenticity for the stone. I also expect Allurez to refund the cost of the band upgrade from white gold to platinum. They are more than welcome to keep the two bands.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will return the merchandise and expect the stone to be returned to me along with a full refund for the ring upgrade. Once this is complete I will consider that this matter has been resolved.

Sincerely,

Review: Purchase a diamond earring setting that I didn't choose diamonds for. It was charged on 4/**/2015. Had to call after 3 weeks still no merchandise. Informed me of would mail May [redacted] or [redacted] . Got it May [redacted]. Called to return said passed 30 days said your company dropped the ball. Said wouldn't not return because special design I said no there were no diamonds placed. I said the product didn't appear the same as advertised and you send me a pushback earn its instead of screw backs. The clerk tried to tell me again it was special order I said no didn't have diamonds set.Desired Settlement: Credit my credit card. And I return the item.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item was not custom made because a diamond was never placed in the setting. How could that be custom made. Yes, the sales person talked over me and wouldn't accept my dissatisfaction with the item. I told her it didn't look like the same as the website. I, also received push back ear nuts its not screw backs. As I said again I had to call for my merchandise. And cleverly they sent it out on the [redacted] which was a day after the 30 day period. I didn't give a fake number, I accidentally gave them an wrong number since moving. I have told them to email. So, now I am out more than two hundred dollars, the item not looking like what's on the web, wrong backs, plus no diamond in the setting, and cleverly sent the item a day after the 30 days. Really! I am not happy. This company needs to make this right. Credit my account! And I will gladly return the earring setting.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.

Review: On Jan. **, 2014, my mother ordered an 18” “diamonds by the yard” necklace in rose gold from Allurez for my birthday. Allurez sent the wrong length. My mother sent the necklace back well within the 30-day return period. Because the “rose” gold was really more of am orangey-bronze color, she requested the necklace in yellow gold and actually paid more money for a longer length. Allurez sent the replacement necklace in white gold. Once again my mother had to return the wrong necklace and request a replacement in the color we actually ordered (yellow gold). On April *, 2014 – two months after my birthday – we received a necklace that was so poorly constructed we decided to give up on Allurez altogether and return the necklace for a full refund.

On May * – well within 30 days from the time we finally received the correct necklace – we requested a return authorization number. Less then 20 minutes after the email went out, “[redacted]” responded to say we could not return the necklace because the 30-day return period had expired on February **. That’s right, she told us the website’s 30-day guarantee that we could return the product within 30 days “if we are not satisfied for any reason” expired seven (7) week before we actually received the product we actually ordered!

I asked “[redacted]” to forward our lengthy correspondence (and the numerous photographs I had provided to document the poor construction of the necklace they had finally provided) to her [redacted] and to ask that person call me. Thereafter, I received two messages from “[redacted]” stating that she was calling me because she understood I “wanted to talk to someone on the phone.” All five of my attempts to return her call went straight to voicemail. I sent her an email requesting the names and contact information of the [redacted] and [redacted] for Allurez. I have received no response.

This morning I attempted to reach Allurez’ “customer service” department directly through their website, again requesting contact information for their [redacted] and [redacted]. Within ten minutes, I received a response from “Jess” stating incorrectly (and sarcastically): “This necklace was an exchange for the original necklace that was purchased. We do have on record that a [redacted] has tried to call you numerous times. Please feel free to return her phone calls.” She did not provide the names and contact information I requested. That is the last I’ve heard from Allurez

I am genuinely shocked that Allurez would take such an unethical position – especially after having made two mistakes that caused a two-months delay of a birthday present, and then having finally delivering a product of sub-standard quality. And now they won’t even disclose the identity of the executives in charge of the sales and customer service departments so that I can escalate the matter to someone who might actually have the discretion and authority to resolve it in a satisfactory manner.Desired Settlement: We would like Allurez to honor its advertised 30 money-back guarantee to give its customers 30 days to decide if they are satisfied with the product -- which obviously requires the 30 days to begin the day we actually received the product as opposed to the day Allurez sent the first of two incorrect products.

Business

Response:

Business Requested Response to Not be Published.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

We have not yet received the full refund we have been promised. If and when we receive that, it will be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Business Requested Response to Not be Published.