Allurez

I ordered a ring on 12/*/and have contacted Allurez times and each time they told me they were going to ship my ring, they have notI have been trying to contact them for the last days at their number and they have not even answered their own customer service numberI would like them to ship my ring immediately or return my money immediately so I can get my wife another ring in time for ChristmasOrder #***

I ordered a diamond from their website and days later, they charged my credit cardThe 5th day, they sent me an email telling me that the stone I bought was not availableI asked to be reimbursed (because they did not have the product they sold me) but they refused offering me another diamond and described the specifications to meI asked to see the GIA report and discovered that it was nothing like what they told me...in fact it was a much lower quality diamond...and when I told them that they lied and that it was misrepresentation, they tried to make me believe that the differences were typo errors !
Now, after numerous emails in which I have asked them times to reimburse me, they are still stalling trying to sell me a different product that I don't want
They charged me 092.00$ for something they don't have and refuse to give me back my money
Allurez is a scam

I purchased an engagement ring from themThey shipped me the a ring that is the wrong size and has shotty work with most of the stones not being securedThey are now trying to force me to pay for the cost of shopping and insuring it even though I feel I am at no fault, it should be noted I have paid for the lifetime warranty AND already paid for them to ship it back to me even though I feel I shouldn't haveI've been calling them for weeks and am happy to provide details/share emailsThey now refuse to let me speak with a manager

I purchased a diamond ring in November, It was a Christmas present that was given on 12/**/ Within a couple of months diamonds started falling out of the settingI returned the ring, but they would only offer a repair at that timeThey assured me that the ring was good quality and that I should not have any issuesThe ring continues to lose diamondsI have requested an exchange, but they have refused I wear this ring along with my other diamond wedding set everydayMy other diamond bands, purchased from a different company and which are very similar have had no issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I made an offer to the company
to try and resolve the issue and they responded with a counter offer that is unacceptable They are refusing to allow me to return the original purchase unless I pay a restock fee of several hundred dollars, which I do not find acceptableI have already responded to them explaining this and again offered my original solution I have agreed to return the item with a 5% restock fee, which I feel is more than fair, I am awaiting a reply from them Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, We are working with the customer privately. Thank you

On August **, 2018, I ordered an engagement ring from AllurezTheir estimated shipping date range ended on the *** of SeptemberOn the *** of September, I called to see if there was a possibility of the shipping date being moved up, as I was hoping to propse on the *** Their representative, Amy, told me that they would do everything that they could, but that it was not likelyShe suggested I call the next day to checkI called the next day and she informed me that the ring was almost complete, and that she was looking at it, and that it was beautiful, but there were some finishing touches that needed to be put on it before they could ship it outAt that time, she said that the latest it would ship out would be the following Monday, September ***, putting the ring's delievery date to be the *** at the latestAs I recieved no shipping confirmation on the ***, and having already postponed my proposal, I called again on September ***At this time, I spoke to a different repr

I had proposed with a sapphire which appeared darker in color on the website and is of a quality which is supposed to have no noticable flaws, and it has a pit in itThey also forgot to send me my correct appraisal after I had contacted them because they had also forgot the wedding band as wellThey sent the wedding band, but not the correct appraisalWhen contacted they said that it was and the new one may have more, I know for a fact this is a lie and would like it fixedThey should have inspected it, it is on top of the stone

When I decided to engage my girlfriend, I did a little research to find the perfect engagement ringAllurez's jewelry was only attracted to me from various offersI did not regret of the fact that I went to their website, the staff was more than friendly to me and they were at my service at any timeThey helped me choose the best engagement ring everMy bride is delighted with a ring, and I am tooI think I found the perfect jewerly store for every occasion when I need jewelry againThanks to Allurez jewelry, one of the most important days of my life has gone perfectly

In December of 2015, I attempted to order a ring that appears on their website as a ring and selected a carat diamond to go with itThe website said the diamond was available I called the very next day to confirm that the carat center diamond was available The company refused to answer me directly, at one point, the salesperson claimed the diamond I ordered was sold minutes before I placed my orderI told them this was a lie I wanted to cancel my order before any work was done that they could claim was unique or custom, as the order was just placed the night before The salesperson assured me that I could cancel if I was not satisfied with the diamond replacement that they picked outEvery diamond offer was either smaller or not with a GIA certificateI attempted to cancel the order, but the company was not taking my calls, so I called my credit card and cancelled the card After cancelling the credit card, I agreed to consider their offers for a replacement di

I purchased the ring for my wife’s and I 5-year anniversary I am out of the country for several months and was unable to look at the ring before she opened the package on our anniversary After seeing the ring, I am unsatisfied and would like a refund I emailed Allurez customer service on October (the last day of the 30-day window) expressing my dissatisfactionI have communicated with the Allurez representatives several times and they refuse to offer a refund Their policy states that they will not return clearance items They claim the ring is under the clearance section, but it is not Overall, I was mislead as this product is cheap and I paid incredibly too much for it
My problems with the ring are: The ring does not “pop” like the image from the website advertises The sapphire and diamonds are extremely small and stamped into the band which make them difficult to see and do not show their gem stone qualities There is no 18k stamp in the band, brand name, or any

I recently purchased an engagement ring from this companyUnfortunately, I was not satisfied with the design of the ring and emailed the customer service department to obtain an RMA number to initiate a returnI was subsequently informed that because this ring fell under the category of “Design Your Own” it was not returnable, as stated in the return policyHowever, this item is listed on the website under the category of “Engagement Rings” and and it was not clearly noted on the webpage as a “Design Your Own Ring”Please see the the web page for this item at (https://www.allurez.com/rings/engagement-rings/three-stone-garnet-and-diamond-e...⇄ Moreover, was not stated in the receipt that this was a “Design Your Own Ring”I am disappointed because this information was not clearly outlined on the webpage for this item, nor was I informed of this until a return was initiatedIf I had known that the ring was not returnable then I would

I purchased a gift for my wife for mothers dayThe original Item I ordered was not available to ship and arrive by Mother's day, so they contacted me, and we arranged to purchase a very similar item, that was ready and availableThe item did not show up before Mother's day, despite paying for expedited shippingI called to return the item, and they told me I couldn't return it, because it was a clearance itemThis was never stated during any interaction before they shipped itI have shipped the item back to them, but they will not refund my moneyThey have not responded promptly to requests to refund my money, and when I call them, I get passed around being told that the person I am speaking with, can't make the decision

I ordered a ring set from their website, Antique Amethyst Bridal Set Marquise Shape 14K White Gold 0.36ct (Style u3796)The picture showed prominent dark purple stonesThere were other pictures shown below with the ring placed in a box, and those clearly showed dark stones as wellWhen I received my order, it looked nothing like the pictures onlineThe stones were much smaller than depicted and were a light pink colorSo light, I could see a dark spot where they were attached in the backI asked to return them, and customer service informed me that I could not return them because they were a part of the Design Your Own Selection and that it is in their Terms of Service that sizes of stones may vary and colors can be different depending on computer monitor settingsAs a reasonable person, I understand that items ordered online may not look exactly like what is depicted, but I think it is highly unethical to greatly exaggerate the size and colors of the stones, then refuse to take

On August **, 2018, I ordered an engagement ring from AllurezTheir estimated shipping date range ended on the *** of SeptemberOn the *** of September, I called to see if there was a possibility of the shipping date being moved up, as I was hoping to propse on the *** Their representative, Amy, told me that they would do everything that they could, but that it was not likelyShe suggested I call the next day to checkI called the next day and she informed me that the ring was almost complete, and that she was looking at it, and that it was beautiful, but there were some finishing touches that needed to be put on it before they could ship it outAt that time, she said that the latest it would ship out would be the following Monday, September ***, putting the ring's delievery date to be the *** at the latestAs I recieved no shipping confirmation on the ***, and having already postponed my proposal, I called again on September ***At this time, I spoke to a different repr

Hello, We would love to make you one of our thousands of satisfied customers. Please email us at ***. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Allurez has fixed my problems with my ring

I purchased a ring from Allurez website on Nov**, 2017, and was quoted that the ring would ship in 5-days from date of purchaseI have been charged for the ringNow it has been weeks and Allurez has still not shipped the ringI have sent several emails and made several phone calls to the company without this issue being resolvedI even asked to cancel the order as the company has not been able to confirm they will ship the ring, which they have refused to doI have paid several hundred dollars for a product that was supposed to be shipped weeks ago - and there is no foreseeable resolution with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The Business contacted us after we submitted the case,
and we exchanged several emails (please see attached, oldest email on top, latest on the bottom) - our last response to them was on 3/* and they have ignored it since thenEssentially, they will not give us the partial refund UNLESS we delete the case with Revdex.com so other potential customers cannot see it We don't think this is an honest thing to do, we want other customers to be aware of the advertising Allurez engages in, and we also do not trust them to honor their end after we delete it They have gave us no reason to trust that they are honest and responsible Thank you Revdex.com for your help.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***