Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11692273, and find that this resolution is satisfactory to me
Regards,
T** ***
Hello, we acknowledge your concern regarding cancellationOur records indicate, the merchant, Khan Transportation, rejected our attempt to collect the month end fees and claims un-authorizationThis result led to a cancellation on the account 9/28/Unfortunately, this result will not clear any
collection balances as the fees are still valid
We have merchant accounts under this information One account was closed I have sent the second account to be closed as well Please submit police report that you did not sign up for these accounts Upon receipt we can review to waive any owed uncollected fee's and look to
reimburse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11708311, and find that this resolution is satisfactory to me
Regards,
*** ***
We have closed & waived the Early Termination Fee as a courtesyHowever, if you have signed a lease agreement for Equipment you will need to go through your sales office to resolve
Complaint:
I am rejecting this response because: I returned the machine before the days was up***l the sales person said I had days to try the machineThis company was to buy me out of my contract with Wells FargoI called several times and got no responseI asked to speak to a supervisor and I spoke with Karen who promised me she would get back to meShe never didI called her several timesI then spoke to a customer service representative named CharlesHe gave me the address where to return the machineHe did not send me any additional paperwork to fill outIn the mean time they have taken $out of my accountThey continue to send me a monthly statement and take money out of my account and I do not have their machineLast month they took $out of my accountI called over again and they sent me a form to fill outI would like my money returned as they did not keep their end of contract and pay to get me out of my contract with Wells Fargo
Regards,
*** ***
Complaint:
I am rejecting this response because:The application I had signed is application, that is what it said, not a contract or any obligatory documentIf account is not activated what does it take to maintain itI was not aware of this charges because in my business checking account it never came up as IPayment, but came up as BANKCARD/MTOT DISC 4***SASHA G SALON & SPA, which to me look like it was charges for discover card (DISC)I only realized there maybe a problem as I called the number on the IPayment statement as it states ( -$64.89) and I assumed I had a credit coming for $from discover and was told thats money that came out of my account and had been charged to my account ever since 6/14/ Seventeen months charges for work they never did total of almost $I don't know how its possible that's been a legal charges.I am extremely disappointed in practices by this company and representative selling their servicesI feel both parties practice deceptive business activities.Please reconsider credit to my account in good faith
Regards,
L*** ***
Hello,We are unable to review what you mention we should on the call with the sales agent. The application your company submitted contains all pertinent information for your review before agreeing to and using our services. Digital applications with digital signatures are accepted.
I do apologize but we did not forge the application. I do see you using our services at one point. How did your company apply/setup and use the service without authorizing and agreeing to an application? The services were used and the application was agreed to with your company, we are unable to refund fees owed for services rendered
Hello, we understand your concern regarding the credit card merchant accountiPayment serves as the Merchant Service Provider who deposits the funds into the Merchant's Bank Account and allows the Merchant to process credit cardsOn or about 6/20/14, Sasha G Salon entered a Merchant
Agreement with a Schedule of Fees on Page of the documentThese fees are used to maintain the account despite inactivity on the Merchant AccountOn 11/18/15, our records indicated we received a signed closure form; thus cancellation will be escalatedUnfortunately because the fees are used for maintenance on the Merchant Account, no refunds can not be processed
Hello, we understand your concern for your businessUnfortunately the fees are valid stated on Page on the agreement under the schedule of feesIn terms of collections, the balance is handled by a 3rd party, CrediSolve, and the issue has been escalated to themPlease call CrediSolve to rectify
the situation
Hello, on behalf of iPayment, we apologize for the misunderstanding between the sales agent and your businessAfter reviewing the account, we noticed there was no request for cancellation in January, the time you claimed the business was not operationalMoreover, the agent ofice, Global Core
Solutions, processed several refunds ($-6/23/15; $-4/23/15; $- 2/15/15)Because iPayment simply deposits the funds into the account and only allows your business to process credit cards, the cancellation is handled by the agent office, Global Core Solutions, whom First Class Ultra Lounge initially set up the account withiPayment has contacted the agent office, Global Core Solutions, to cancel the account immediately and refund the month end fee of $Again, we apologize for the misunderstanding and will do our best to rectify the situation
Hello, we acknowledge your concern for the credit card merchant accountiPayment, the merchant service provider, provides a Schedule of Fees to the merchant, and enters a Merchant AgreementThe Merchant Agreement states all the fees and rates so there is transparencyWe apologize for the
misunderstanding and our records indicate on 11/17/at 3:35PM PST, the Merchant Account for Durapak Supplies has been closedWe will reverse the miscellaneous fee as a courtesy
11/26/
Complaint
Illegally and Unauthorized extraction of funds from my business account for the past four monthsCharged for services not rendered and times never purchased or receivedThiscompany operates like fraud based businessTheir customer service never answers to resolveissuesAlways send you to
the Press 1,2,or four to circle of nowhereDoes not matter whenyou call or how long you waitI have waited up to five hoursNo results
Desired Resolution
Demand a full refund and prosecute these criminals to full extent of the lawBecause they arecommon criminals
Consumer Business Dialog
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10593972, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint:
I am rejecting this response because the offer which was extended by the business to waive an outstanding balance was NOT the basis of our complaintWhile we appreciate the waiving of the May, fees and are willing to provide all correspondence as requested, the refund of fees already collected by this business since November, has not yet been addressed adequately on their part
Regards,
*** ***
Complaint:
I am rejecting this response because:
Upon research, it appears that we have no agreements with iPayment, Inc iPayment, Inc somehow obtained our company credit card number and began charging our credit card from 2011-a small amount of $150/month so it was under the radar in our finance department After reporting this to our credit card company, we sent an email to iPayment inquiring about why they were charging our credit card Unidatum Integrated Products had never worked with iPayment, Inc and has never signed any merchant agreement with this company The only merchant account that Unidatum Integrated Products has had was with Innovative Merchant Solutions LLC for a merchant account and it is documented as an account that was opened on February 23, Unidatum Integrated Products closed the Innovative Merchant Solutions account over the phone with IMS on June 3, Unidatum opened a new merchant account with Flagship Merchant Services and Authorize.net on the same day Innovative Merchant Solutions had been charging over $150/month for any month that had no credit card transactions and was overpriced We went with Flagship because they charged only $25/month for no card transaction months and had a low transaction rate Innovative Merchant Solutions spoke to A*** *** over the phone and closed the account The $150/month charges from innovative merchant solutions stopped happening after that call Somehow, iPayment obtained our credit card number several months later and began charging our card again Unidatum and iPayment has no legal agreement to do business iPayment has delivered no services to Unidatum at ANY point in time So there is no account that needed to be closed We have no records of an account or account number with your company iPayment cannot claim to be piggybacking our closed account at Innovative Merchant Solutions LLC for it was closed.Unidatum Integrated Products LLC and A*** *** reserves the right to sue iPayment, Inc for fraudulent credit card charges and credit card theft Upon research on our end, we now realize the true gravity of this issue is not an unclosed account miscommunication but unauthorized usage of our credit card We request that iPayment provide all documentation in their possession regarding any accounts with Unidatum Integrated Products and A*** *** We request proof of signatures and agreements made between your company and ours We reserve the right to seek recompensation for amounts charged against our credit card in the future should your company continue not to cooperate on this matter.Below is an email chain in after research that helped us realize that we have no account with you.
Regards,
A*** ***
RE: Closed account somehow still alive bpMerchants Help Wed, Jul 11, at 11:PMTo: A*** *** Dear Valued Merchant, As your Merchant Service Provider, we appreciate your business and want to thank you for your continued patronageAs one of the fastest growing Merchant Processor in the USA, we recognize and appreciate our obligation to provide your business the ultimate in customer satisfaction. We received your inquiry to close the account and would like you to know that we truly enjoy working with you and feel honored to be your chosen Merchant Processor. We would like to take this opportunity to discuss your merchant account to see if anything can be done on our end to meet your needs. Please contact our Customer Care department directly via phone at ###-###-#### option extension to speak with a Customer Care representative to discuss your merchant account and if necessary, provide you with closing procedures. Sincerely,Merchant Services From: A*** *** [mailto:***@unidatum.com] Sent: Wednesday, July 11, 6:PMTo: Merchants HelpSubject: Closed account somehow still alive We keep getting letters saying we're being charged by iPayment, Inc We had closed a quickbooks merchant account many years ago in writing Did it come back to life or something? Can you please clarify which company ipayment or merchant-info.com is affiliated with (eg, intuit quickbooks)? It says our merchant number is *** Unidatum Integrated Products LLC, *** Jeff Davis Ave, *** ** *** Thanks,A***
HelloiPayment acknowledges the concern for the image of any companyAfter investigating the merchant account, iPayment did not "blacklist" Chrono East Trading LLCThe merchant service provider, iPayment, was required to cancel the account because of the breach of agreement with the companyThe
original merchant account was initially set up to sell "costume goods"; however, Chrono East Trading LLC's products were not "costume goods"Because iPayment did not place the merchant on any "blacklist," there is nothing iPayment can do to withdraw Chrono East Trading LLC from such a listMoreover, if the merchant is having issues setting up new accounts due to our actions, please contact our Risk Department to clarify the issue
A credit card processing account was opened in your name and social security number If you did not sign up for these services we request you file a police report and send us the entity it was filed with along with a case number so we can remove any collection activity for this account
Hello. iPayment acknowledges the concern witht the equipment and the old processor. However, on the iPayment application, there are no addendums to the agreement showing the agent would cancel the previous processor. We will work to get this matter resolved if we have further supporting...
documentation of the agent to perform such duties. We are also working with our manager, C[redacted], to help rectify the issue. She is currently working on this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11692273, and find that this resolution is satisfactory to me
Regards,
T** ***
Hello, we acknowledge your concern regarding cancellationOur records indicate, the merchant, Khan Transportation, rejected our attempt to collect the month end fees and claims un-authorizationThis result led to a cancellation on the account 9/28/Unfortunately, this result will not clear any
collection balances as the fees are still valid
We have merchant accounts under this information One account was closed I have sent the second account to be closed as well Please submit police report that you did not sign up for these accounts Upon receipt we can review to waive any owed uncollected fee's and look to
reimburse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11708311, and find that this resolution is satisfactory to me
Regards,
*** ***
We have closed & waived the Early Termination Fee as a courtesyHowever, if you have signed a lease agreement for Equipment you will need to go through your sales office to resolve
Complaint:
I am rejecting this response because: I returned the machine before the days was up***l the sales person said I had days to try the machineThis company was to buy me out of my contract with Wells FargoI called several times and got no responseI asked to speak to a supervisor and I spoke with Karen who promised me she would get back to meShe never didI called her several timesI then spoke to a customer service representative named CharlesHe gave me the address where to return the machineHe did not send me any additional paperwork to fill outIn the mean time they have taken $out of my accountThey continue to send me a monthly statement and take money out of my account and I do not have their machineLast month they took $out of my accountI called over again and they sent me a form to fill outI would like my money returned as they did not keep their end of contract and pay to get me out of my contract with Wells Fargo
Regards,
*** ***
Complaint:
I am rejecting this response because:The application I had signed is application, that is what it said, not a contract or any obligatory documentIf account is not activated what does it take to maintain itI was not aware of this charges because in my business checking account it never came up as IPayment, but came up as BANKCARD/MTOT DISC 4***SASHA G SALON & SPA, which to me look like it was charges for discover card (DISC)I only realized there maybe a problem as I called the number on the IPayment statement as it states ( -$64.89) and I assumed I had a credit coming for $from discover and was told thats money that came out of my account and had been charged to my account ever since 6/14/ Seventeen months charges for work they never did total of almost $I don't know how its possible that's been a legal charges.I am extremely disappointed in practices by this company and representative selling their servicesI feel both parties practice deceptive business activities.Please reconsider credit to my account in good faith
Regards,
L*** ***
Hello,We are unable to review what you mention we should on the call with the sales agent. The application your company submitted contains all pertinent information for your review before agreeing to and using our services. Digital applications with digital signatures are accepted.
I do apologize but we did not forge the application. I do see you using our services at one point. How did your company apply/setup and use the service without authorizing and agreeing to an application? The services were used and the application was agreed to with your company, we are unable to refund fees owed for services rendered
Hello, we understand your concern regarding the credit card merchant accountiPayment serves as the Merchant Service Provider who deposits the funds into the Merchant's Bank Account and allows the Merchant to process credit cardsOn or about 6/20/14, Sasha G Salon entered a Merchant
Agreement with a Schedule of Fees on Page of the documentThese fees are used to maintain the account despite inactivity on the Merchant AccountOn 11/18/15, our records indicated we received a signed closure form; thus cancellation will be escalatedUnfortunately because the fees are used for maintenance on the Merchant Account, no refunds can not be processed
We do not show a closure form being sent in August We will as a courtesy waived owed collections balance
Hello, we understand your concern for your businessUnfortunately the fees are valid stated on Page on the agreement under the schedule of feesIn terms of collections, the balance is handled by a 3rd party, CrediSolve, and the issue has been escalated to themPlease call CrediSolve to rectify
the situation
Hello, on behalf of iPayment, we apologize for the misunderstanding between the sales agent and your businessAfter reviewing the account, we noticed there was no request for cancellation in January, the time you claimed the business was not operationalMoreover, the agent ofice, Global Core
Solutions, processed several refunds ($-6/23/15; $-4/23/15; $- 2/15/15)Because iPayment simply deposits the funds into the account and only allows your business to process credit cards, the cancellation is handled by the agent office, Global Core Solutions, whom First Class Ultra Lounge initially set up the account withiPayment has contacted the agent office, Global Core Solutions, to cancel the account immediately and refund the month end fee of $Again, we apologize for the misunderstanding and will do our best to rectify the situation
We have contacted the collections agency & advised them of the Payment receivedThank you
Hello, we acknowledge your concern for the credit card merchant accountiPayment, the merchant service provider, provides a Schedule of Fees to the merchant, and enters a Merchant AgreementThe Merchant Agreement states all the fees and rates so there is transparencyWe apologize for the
misunderstanding and our records indicate on 11/17/at 3:35PM PST, the Merchant Account for Durapak Supplies has been closedWe will reverse the miscellaneous fee as a courtesy
11/26/
Complaint
Illegally and Unauthorized extraction of funds from my business account for the past four monthsCharged for services not rendered and times never purchased or receivedThiscompany operates like fraud based businessTheir customer service never answers to resolveissuesAlways send you to
the Press 1,2,or four to circle of nowhereDoes not matter whenyou call or how long you waitI have waited up to five hoursNo results
Desired Resolution
Demand a full refund and prosecute these criminals to full extent of the lawBecause they arecommon criminals
Consumer Business Dialog
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10593972, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint:
I am rejecting this response because the offer which was extended by the business to waive an outstanding balance was NOT the basis of our complaintWhile we appreciate the waiving of the May, fees and are willing to provide all correspondence as requested, the refund of fees already collected by this business since November, has not yet been addressed adequately on their part
Regards,
*** ***
Complaint:
I am rejecting this response because:
Upon research, it appears that we have no agreements with iPayment, Inc iPayment, Inc somehow obtained our company credit card number and began charging our credit card from 2011-a small amount of $150/month so it was under the radar in our finance department After reporting this to our credit card company, we sent an email to iPayment inquiring about why they were charging our credit card Unidatum Integrated Products had never worked with iPayment, Inc and has never signed any merchant agreement with this company The only merchant account that Unidatum Integrated Products has had was with Innovative Merchant Solutions LLC for a merchant account and it is documented as an account that was opened on February 23, Unidatum Integrated Products closed the Innovative Merchant Solutions account over the phone with IMS on June 3, Unidatum opened a new merchant account with Flagship Merchant Services and Authorize.net on the same day Innovative Merchant Solutions had been charging over $150/month for any month that had no credit card transactions and was overpriced We went with Flagship because they charged only $25/month for no card transaction months and had a low transaction rate Innovative Merchant Solutions spoke to A*** *** over the phone and closed the account The $150/month charges from innovative merchant solutions stopped happening after that call Somehow, iPayment obtained our credit card number several months later and began charging our card again Unidatum and iPayment has no legal agreement to do business iPayment has delivered no services to Unidatum at ANY point in time So there is no account that needed to be closed We have no records of an account or account number with your company iPayment cannot claim to be piggybacking our closed account at Innovative Merchant Solutions LLC for it was closed.Unidatum Integrated Products LLC and A*** *** reserves the right to sue iPayment, Inc for fraudulent credit card charges and credit card theft Upon research on our end, we now realize the true gravity of this issue is not an unclosed account miscommunication but unauthorized usage of our credit card We request that iPayment provide all documentation in their possession regarding any accounts with Unidatum Integrated Products and A*** *** We request proof of signatures and agreements made between your company and ours We reserve the right to seek recompensation for amounts charged against our credit card in the future should your company continue not to cooperate on this matter.Below is an email chain in after research that helped us realize that we have no account with you.
Regards,
A*** ***
RE: Closed account somehow still alive bpMerchants Help Wed, Jul 11, at 11:PMTo: A*** *** Dear Valued Merchant, As your Merchant Service Provider, we appreciate your business and want to thank you for your continued patronageAs one of the fastest growing Merchant Processor in the USA, we recognize and appreciate our obligation to provide your business the ultimate in customer satisfaction. We received your inquiry to close the account and would like you to know that we truly enjoy working with you and feel honored to be your chosen Merchant Processor. We would like to take this opportunity to discuss your merchant account to see if anything can be done on our end to meet your needs. Please contact our Customer Care department directly via phone at ###-###-#### option extension to speak with a Customer Care representative to discuss your merchant account and if necessary, provide you with closing procedures. Sincerely,Merchant Services From: A*** *** [mailto:***@unidatum.com] Sent: Wednesday, July 11, 6:PMTo: Merchants HelpSubject: Closed account somehow still alive We keep getting letters saying we're being charged by iPayment, Inc We had closed a quickbooks merchant account many years ago in writing Did it come back to life or something? Can you please clarify which company ipayment or merchant-info.com is affiliated with (eg, intuit quickbooks)? It says our merchant number is *** Unidatum Integrated Products LLC, *** Jeff Davis Ave, *** ** *** Thanks,A***
HelloiPayment acknowledges the concern for the image of any companyAfter investigating the merchant account, iPayment did not "blacklist" Chrono East Trading LLCThe merchant service provider, iPayment, was required to cancel the account because of the breach of agreement with the companyThe
original merchant account was initially set up to sell "costume goods"; however, Chrono East Trading LLC's products were not "costume goods"Because iPayment did not place the merchant on any "blacklist," there is nothing iPayment can do to withdraw Chrono East Trading LLC from such a listMoreover, if the merchant is having issues setting up new accounts due to our actions, please contact our Risk Department to clarify the issue
A credit card processing account was opened in your name and social security number If you did not sign up for these services we request you file a police report and send us the entity it was filed with along with a case number so we can remove any collection activity for this account
Hello. iPayment acknowledges the concern witht the equipment and the old processor. However, on the iPayment application, there are no addendums to the agreement showing the agent would cancel the previous processor. We will work to get this matter resolved if we have further supporting...
documentation of the agent to perform such duties. We are also working with our manager, C[redacted], to help rectify the issue. She is currently working on this matter.