Amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in addressing your concern and thanks for your cooperation in providing the details to Revdex.com.Upon checking the Order #[redacted], I see that this issue has been handled by our Buyer-guarantee team and resolved the claim by issuing full refund of $92.34 on October 12, 2017.We've also filed a complaint on the seller to our Seller-support team on your behalf and provided the details. All reports are investigated thoroughly and Violations of our Participation Agreement, of which fulfilling the orders in good condition is the major part, can result in suspension of the seller's Amazon.com account.We hope to see you again soon. We value your feedback and realize your experience reflects on our company as a whole. Please know we'll continue to respond to these concerns and make improvements whenever possible.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com==========================

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand the cancellation of your order is disappointing. The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.As mentioned earlier, when you buy from an Amazon Marketplace or Merchant seller, it's important to note that your order is neither fulfilled nor shipped directly by Amazon.com.Sellers set their own prices, unfortunately, we are unable to honor the item for same price.If you'd like to report a particular seller, please go to the link below (leave the order number field blank):http://www.amazon.com/gp/help/reportsOur investigations team will look into the situation and take appropriate action. However, we can't disclose the result of any investigation we may perform.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the delivery date on your recent order...

#[redacted]I've checked and confirm that order was sold and shipped by Amazon.com. We do our best to provide you with the most up to date information available about when you can expect to receive your package.  In this case, we didn't do a very good job setting the right expectations with you.As it turns out, the supplier wasn't able to get the item The Official BS Button, even though it looked like they would when you placed your order. We do what we can to keep shipments going smoothly, but sometimes unexpected changes to our supply will delay an order.Please understand that sometimes unexpected fluctuations in supply can add time to our original availability estimate. While we do our best to adhere to these estimates, our inventory is constantly changing based on information we receive directly from our suppliers. Sometimes this can be a timely process, depending on if and when the supplier provides inventory. I hope that you would understand that being the retailers we are totally dependent on our suppliers for the supply.However, I've reached out to our transportation team so they can investigate to avoid such issues in the future. We're aware our choice of delivery services reflects on our business as a whole, and we appreciate your time in writing to us with your concerns.To make this right for you, I would request you to cancel the Order ID: [redacted] and place new order with another seller Dream Deal, which is fulfilled by Amazon.com and let us know the order number. We will honor the same original price of $139.99.Here is the link for the item detail page.https://www.amazon.com/gp/product/B015FEFK8W/ref=ox_sc_mini_detail?ie=UTF8&...⇄ understand you entrusted us to deliver this order with certain expectations and apologize that in this case, we’ve not met your expectations. I hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello from Amazon.com
We are writing in response to the complaint # [redacted].
This order was shipped by seller with FedEx tracking number [redacted], which shows delivered on Jul 08, 2016 and buyer contacted seller to report the issue on Aug 17, 2016.
We have closed buyer's claim for order...

[redacted] because buyer did not contact the seller to report the issue within 30 days of receipt.
If the item is defective or damaged, it may be under warranty with the manufacturer. The manufacturer may be willing to repair or replace defective products if buyer contact them.
Thank for your interest on Amazon,
Sincerely,

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem with your order #[redacted].I've checked with the concerned department and found your order was cancelled due to out of stock. Our sellers work very hard to accurately list their products, but on rare occasion a listing error may occur.I understand the cancellation of your order is disappointing. The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.In this case, as the seller was unable to obtain the item the order was cancelled. I understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.While an occasional error is bound to happen, we do require sellers to keep these to a minimum. If we find that a seller's listing issues become problematic, we will take appropriate.I see that we e-mailed you a cancellation notice on December 13. You weren't charged for the order.However, some banks may hold funds in your account for these authorizations even if the order is canceled. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again. Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about Gift card credit in your account.While I know you're...

disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correct.Once a gift card is expired we are unable to reinstate them. I've checked your account and see that current balance in your gift card is $14.37.You can view your gift card balance and usage history in Your Account here:[redacted]More information on viewing and using redeemed gift card funds can be found on our Help pages:[redacted]In this case, we are unable to reinstate the expired Gift cards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],
I'm Sushma from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear about the problem you've had with your, "Audio-Technica ATH-M50x Professional Studio Monitor...

Headphones". This is certainly not what we expect our customers to experience.
I've checked your order details and I regret as the seller and the manufacturer are unable to help you with a replacement for the defective headphones.
I wish I could have taken appropriate actions, but please understand because the order was placed more than 90 days ago on May 6, 2016, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause.
You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.
For more information about our A-to-z Guarantee, please go to our Help pages:
http://www.amazon.com/help/a-to-z-guarantee
 
Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,SushmaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:
The Kindle Fire is supposed to have a full year warranty, and thousands of customers have complained.  They have made and sold a faulty product and I should not be required to pay for a new one since the company has continued to sell a sub par charging port solder job.
 
Sincerely,[redacted]

Greetings from Amazon.com,
The seller should try to log in again using the email address '[redacted]@hotmail.com.' That should now work. They need to upload a valid credit card and then they should be able to disburse the funds from the sale of their textbook. They can write to [email protected] if they have any other questions about this matter.
 
Regards,
 
Amazon.com
Seller Performance

Hello [redacted],I'm Purna C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order#[redacted] and see that the order was sold and fulfilled by the seller on...

our website. Please understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller and we cannot replace or refund the order.As we are unable to refund the order placed with third party seller, to help you with this, one of the colleagues has issued a refund in the amount of $68.20 to the order#[redacted] which was shipped and sold by Amazon.com instead of Order#[redacted].As you have already returned the item, We've requested a full refund of $36.45 to your credit card on March 27, 2017 to bring the total to $104.74. You'll see the refund on your credit card statement in the next 3-5 business days.Once processed, you'll also be able to see the refund request here:
[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Purna C[redacted]Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: The phone number provided is simply a number to check the balance of the card, and does not in any way allow me to address my concern with Amazon's third party. I need a number that can reach a person who can actually take ownership of this issue and drive it to resolution. (FYI: I copied Revdex.com on a response directly to Amazon.)
Sincerely,
[redacted]

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you received an email from our account specialist about the closure of your account.Upon checking, I...

see that we have reopened your account. We have also sent you an email confirming this on Friday, October 14, 2016 with a subject "Your Amazon.com account has been reinstated". We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.I've also requested a password reset on your behalf. You should receive an e-mail from us with a link and instructions for resetting your password.If you still have any problems in accessing your account, please call our Customer Service department that can help you change your password. Simply click the Contact Us button on the right side of any Help page:[redacted]You should now be able to sign into your account as normal; however, we're unable to reactivate the payment methods and shipping addresses you had listed. To add this information you can either enter it during checkout, or you can add the information by going to "Your Account" ([redacted]).Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mythili from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your order #[redacted]or "DJI Mavic Pro Bundle with Shoulder Bag, Props, Car...

Charger and 2 Extra Batteries " did not arrive as expected.I've reviewed all the conversations you had with our customer service team and also the police report reference number and it is disappointing to see that the issue was not addressed to your satisfaction.To help you in this case, I've forwarded the issue to our investigations team personally for verification and resolution. I'm happy to inform you that your has been resolved and we have issued a full refund of $1399.67 has been issued to the payment card used to place the order.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: It seems like every times different employee in some remote part of the world is reading aresponse from a script. Never encountered such stubbornness.Totally absurd.Thanks for responding.
Sincerely,
[redacted]

Hello [redacted],Our billing team has confirmed that the refund has already been processed from Amazon.com to TRS associated with your  order # [redacted], you'll need to work with them directly on clearing any disputed amounts between TRS and your bank. For further assistance, please call TRS toll-free at 1-800-964-9490 during the hours below: Monday - Thursday 5:00 a.m. to 5:00 p.m. Pacific time I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.Regards, Manikanth T. Amazon.com http://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I am glad our account was reinstated, it took days of aggravation and uncertainty to get our account unlocked. The representative stated they would do training to improve things, but the main issue is that their customer service reps didn't have the authority to unlock the account, nor could they refer us to a living person who could.  
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 
I keep getting the same response from Amazon every time this happens. They keep saying they will correct the problem. Yet, I keep experiencing the same problem over and over again.
 
It time for Amazon to stop talking and start acting to correct the problem.
Sincerely,[redacted]

Hello [redacted],I'm [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received the order #[redacted] yet, even though the tracking...

shows as delivered.I've checked your order and see that you've placed this order with one of our third party seller:E--FASHION, on our website.Amazon Marketplace listings are created by sellers other than Amazon.com. If you buy an item at Amazon Marketplace, the individual seller will process and ship your order. I hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.com. The fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders. Therefore, we do not have an option to either issue refund or make any changes to the orders placed with sellers.To help you with this, I've sent your inquiry about your order to the seller. You'll receive a copy of this e-mail. You can also view communications with sellers here:[redacted]Give sellers two business days to respond. When they reply, respond directly to their e-mail.Whenever there is problem with the order and the seller is unable to assist, you can file an A-to-z guarantee claim for the re-reimbursement of your order. More information about our A-to-z guarantee can be found here:[redacted]We hope to see you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry about the unsatisfactory experience you've had with your recent order shipped via Prime. This usually doesn't happen.
Being a prime customer, you are very much eligible to receive high level of service from us. Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.
As informed earlier, I've already forwarded this issue to our shipping team for investigation. They'll make sure this doesn't happen with your future orders.
You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
 
 
 
 
Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================