Amazon.com

Dear [redacted],
I'm Vijay K[redacted] from Amazon.com. Madhavi, is now out of office, while I bring this email to her notice, I'll address your concerns here. I've provided the Revdex.com with a copy of this message.
I've checked and see Madhavi has already escalated this issue to our appropriate team and following up with them. She will get back to you as soon as she gets a reply from them.
Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.
 
 
 
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the poor experience you recently had.Although I understand there's no way I can erase this difficult series of events, I’ve applied a $50.00 promotional certificate to your Amazon.com account. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is charged. The promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any further promotional certificate or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with the return of your "Epson PowerLite Home Cinema 8350". I've...

verified and see that you had purchased this product on October 15, 2013.As per our returns policy, we will only accept the return of a product within 90 days of its purchase. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. Eligible baby items purchased from or fulfilled by Amazon can be returned up to 90 days after delivery.In my experience, the quickest way to have this issue resolved is to contact the manufacturer directly.I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Most manufacturers list contact information on the product packaging.If you can't find the information there, you might want to try doing a web search to find their phone number or website.The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement part. You can view and print an invoice for your order from this link:https://www.amazon.com/gp/css/summary/print.html?orderID=[redacted] If you've contacted the manufacturer and they can't help, please send us a summary of that correspondence and we'll work on another solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]                     oh nevermind..........life is too short to deal with amazon

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order # [redacted]...

for "NordicTrack T 6.5 S Treadmill " and I appreciate you taking time in bringing this to our attention.I understand that this order was cancelled without any notification and you aren't sure as to why it was cancelled. I've reached out to our internal team regarding this and I'm personally following up. I'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Greetings from Amazon.
 
 Thank you for contacting us.
 
 At this time it is not possible for Amazon to take any actions regarding this issue as we cannot properly verify the requester owns the associated accounts.
 
 It is recommended that the requester continue to work with Amazon Seller Support to close the accounts as there is no way to properly authenticate the requester via a Revdex.com Complaint.
 
 Thank you for your understanding and have a lovely day.

Hello,I'm Madhavi [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem with your orders.I've issued a refund in the amount of $7.55 and $21.59. You'll see...

the refund on your credit card statement in a few business days.Once processed, you can view the refund here:https://www.amazon.com/gp/digital/your-account/order-summary.html?&orderID=...⇄ place new orders. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi[redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the incomplete refund you received for the order #[redacted].I see that our...

customer service has issued an additional refund of $120.00 on March 24, 2017, to bring your refund total to $471.99. You'll see a credit on your billing statement within 3-5 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,
We have decided to reinstate this account. An email was sent on  April 16, 2016 to communicate decision.
Thanks,
Amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the gift card hasn't arrived. I've issued a $146.87 gift certificate to your Amazon.com account The current gift card balance on your account is $293.87. You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello [redacted]I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problems that you have had with the Audible Promotion. I have checked your account with...

the email address  that you have mentioned and found that the account is not subscribed to a full prime membership fee.Audible offers several membership promotions on multiple websites, one of which includes a $25 Amazon credit for enrolling in a paid Gold monthly membership on Amazon.This offer is only available to existing Prime members who are not enrolled in a current Audible membership.We're sorry for any inconvenience this may have caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the disappointment regarding the order and the options we have provided.While I understand you would like us to issue refund for purchasing the item from the marketplace sellers, unfortunately we do not have an option to refund the difference amount.However, as mentioned earlier, we can issue a pro-rated refund for the number of units you have received or we can issue a full refund if you could return the items back to us. These incidents usually do not happen. We always do our best to provide you the best solution. Unfortunately we do not have an option to fulfill your request.Further regarding the time which it took to respond to your query by our customer service, I see that you have been contacting us regarding this order since July, 2016. It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize this wasn't what you experienced. I've gone though your previous correspondence and I've shared your experience with our management team in customer service department, so we can be sure proper training is provided in the future.[redacted], I’m sorry for any disappointment caused and appreciate your understanding. While we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that this order experience with the seller, 'Debra L Smith' has been a disappointment. Even though...

your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.Amazon.com provides oversight of Marketplace transactions. While we won't be able to issue refund on orders placed with the seller, we stand behind seller transactions made on our website by offering customers the A-to-z Guarantee.I've submitted an A-to-z Guarantee claim on your behalf. Processing should complete within 1-2 weeks of the date the claim was submitted. Once approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=[redacted]Inform...⇄ about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Jones E[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn that you've had a negative ordering experience with one of our third-party sellers....

Please know that we do take the feedback and performance records of sellers very seriously. We monitor seller performance and take administrative measures on an account when warranted.I've checked your order #[redacted] and can confirm that your A-z guarantee claim has been granted and a full refund of CDN$ 215.91 was issued to your MasterCard on August 20, 2015.  You'll see the refund on your credit card statement in the next 2-3 business days. Once processed, you'll also be able to see the refund request here:https://www.amazon.ca/gp/css/summary/edit.html?orderID=[redacted]I've forwarded the details you sent us to our investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation. If you'd like to send more details to this team, please use the form below and choose the "Report a violation of our rules" option:http://www.amazon.ca/gp/help/reports/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones E[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that a different card was used for renewal of your Prime membership.I've confirmed that we...

were unable to charge your preferred payment method for your Prime membership renewal. For your convenience, the charge was applied to another payment method we have on record for you.This feature prevents any interruption in your Amazon Prime benefits should the primary payment method fail. When you sign-up for Amazon Prime, you authorize the use of an alternate payment method on record if the preferred payment method fails. I understand that this was not what you expected to happen, and you would like the charge applied to a different credit card. We'll refund the $99.00 charged to your Amazon.com Store Card.Rather than apply your Amazon Prime fees to a different card, we won't charge you for this subscription period. We hope you will accept this gesture of goodwill with our sincere apologies and that you will enjoy your Amazon Prime benefits to their fullest, because we truly believe this feature is great for our customers.To change the default payment method for future renewals, please visit the Manage Your Prime Membership page:https://www.amazon.com/gp/primecentralI hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I understand that you're concerned about the extra charge on...

your order #[redacted].I've checked your account and see that you've used Pinless Debit as the payment method for the orders. Please note PIN-less debit transactions post to your account when your item is being prepared for shipment. Hence your payment method has been charged for the order.I see that you've placed another order #[redacted] on February 21, 2017.In an effort to reduce the amount of packaging material used for our shipments, we look for opportunities to automatically combine orders when we ship them. This means you'll receive fewer packages with less packing material to throw away.If you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders together. This won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.In this case, we've combined both your orders. The first order [redacted] was entered the shipping before the orders were combined. Hence you may see a charge and refund for your first order.As mentioned, a refund of $73.34 to your original payment method. Please note you'll see the refund on your PIN-less debit card after 10 business days. If it's been more than 10 business days and if you're still not seeing your refund, please contact your bank and dispute the transaction as "refund never processed". At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.We appreciate your patience and understanding. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted]I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with order placed with Amazon.com.jp.You'll need to contact our partner site,...

Amazon.co.jp for more information about this issue, as our international websites operate independently. You can contact them directly at:jp: http://www.amazon.co.jp/gp/help/customer/display.html/?nodeId=1039576Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about it being closed. While I know you're disappointed with our stance on this...

matter, I want to assure you the responses you've received from our Account Specialists are correct.As mentioned, we closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.The decision to close your account is a final decision and we won't be considering further requests to reinstate them. If you were to open new accounts, those would be closed as well. We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.As mentioned earlier, we have exercised our option under our Conditions of Use to sever our business relationship. Our ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion". You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you are upset.[redacted], I've checked your...

correspondence and as informed by them you will need to change your password when you log in next time,to reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided.Your new password will be effective immediately. also you can ignore any confirmation emails you received for these orders. This is because these orders were not charged to any card that you registered to your account. Since iPhone 6 wasn't charged from any of the cards from your account, we will not be able to issue refunds.I hope this helps ! Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com