Amazon.com

Hello,We are unable to assist buyer as buyer is not eligible for return and has passed return window. We suggest buyer to get in touch with the manufacturer directly for further assistance on return.In summary we are unable to fulfill the buyers request as buyer is not eligible for return.sincerely,

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the charges on your card.While I know you are disappointed, I would like to inform...

you that for legal and privacy reasons, we do not disclose the details of the customers to the third party. In this case, I would request you to check with your friends or family members who have used your card earlier or share your card for purchases on Amazon.If this doesn't work, I would request you to dispute the charges with the bank so that they will help you further. Unfortunately this is the only way to resolve the issue.I hope you would understand our limitations in this case.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand the orders you've placed were cancelled, but still you've been charged by freight forwarder. I'm...

sorry to learn about the situation.I've checked your account and couldn't find the orders #[redacted] and #[redacted] you've mentioned in the complaint. The last order on this account was placed in December 2015.While we won't be reimbursing the freight charges, if the issue is regarding the cancellation of order placed on Amazon or with the payment charges, we'll be happy to help. Make sure to write back from the email address associated with the Amazon account from which you've placed orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the order #[redacted].As mentioned earlier, we checked with USPS, who has confirmed the shipment was delivered to you in good condition. As a result, we won't be issuing a replacement or a refund for the items in those shipments.You can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Regarding the delivery signature, please be informed that it is up to the drivers discretion whether to obtain a signature or not. If the driver feels it is safe to leave the package like in this situation, then the delivery won't require a signature.Carriers may require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery address.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
I created a removal order to have all of my items returned to me.  Amazon has returned all of the items except one.  I want all of my items returned in new condition as they were sent to them or they can buy the remaining item if they want to keep it.Sincerely,[redacted]

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the account issues you've experienced recently and appreciate you bringing this to...

our attention.As explained by our account specialist department, we believe it may have been accessed and used by a third-party to attempt to make purchases without your permission.Whenever our system detects unusual activity on an account, it is placed on hold to prevent any unauthorized orders from being placed. Removal of the account hold requires a password reset from the account holder so that access is reinstated to an authorized user. We’re unable to determine how someone accessed your account. We can only assure you that it was not done from our website.  If you’ve not taken any of the actions mentioned in our former email, you might want to have a reliable virus detection program run on your computer to eliminate that as a possibility.You will need to reset your password when you return to our site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email address on the Amazon.com Password Assistance page, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided. Your new password will be effective immediately.If you have any trouble resetting your password, you can reach Customer Service at:[redacted]International customers: [redacted]We have restored the gift card balance to your account. After signing into your account, you can view your gift card balance. Go to Your Account and then click "View Gift Card Balance" under the Gift Cards section in Amazon Wallet.The current gift card balance on your account is $278.17. You can view your balance and usage history in Your Account here:[redacted]We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.We appreciate your understanding. Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You have missed the point. All Australians cannot buy Amazon gift cards on Amazon.com.au. We can on Amazon.com. So any Australian who has a friend with a kindle and buys an Amazon gift card does it innocently on Amazon.com. Then, when buying kindle E-Books to use the voucher you are informed that you MUST buy from Amazon.com.au. The system is flawed!Solutions are either to make gift cards available on Amazon.com.au or remove the E-book geoblocking on Amazon.comIf you took the time to google this problem you will see that there are many many Australians complaining about the same problem. Sort your software out now please!
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although rudely responded but accepted. Sincerely, [redacted]

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.Since we have a business relationship with Synchrony, I've forwarded details to our Payments team to look into this.As soon as we receive an update from team, I'll get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:It has been more than 5 business days and I have not received responses to my questions. Specifically, I would like the following items answered:- What legal basis do you have to request this information from package recipients of an account holder? - What makes you think that an account holder possesses such information about a package recipient? Do you we are related?- Why do you need identifying information for package recipients? - What are you hoping to clarify about the relationship between sender and recipient through this information?- How long where you intending to hold on to this information? - What measures were you taking to keep such information safe? Sincerely,[redacted]

Hello [redacted],
I'm Madhu from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the disappointing experience you've had. I've reviewed all of your correspondence with our...

customer service team. We’re truly interested in preventing issues like this from happening and I'm using this opportunity to provide training and feedback in hope of avoiding this type of issues in the future.Using the information you provided, I was able to convert your $25.00 apps and games promotional credit to a regular promotional credit which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I hope this solution works for you. We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhu P.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
I have yet to receive the refund I am owed back to my credit card, and the promotional credit has not been applied to my Amazon account yet either.Sincerely,[redacted]

Hello [redacted],I'm Mythili from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry your order has been delayed again.  While the occasional delay with an order is...

inevitable, they should be few and far between.  We do our best to ensure the most accurate delivery estimate is given to you during checkout and that you're also notified if we encounter an unexpected delay.  I apologize sincerely for any inconvenience caused to you in this matter.It is definitely not our policy to scan the parcels as delivered when they are actually not delivered. There might be few incidents where the carrier accidentally scan it as delivered while it is still in transit. We are working with our carriers to minimize the incidents like this.We take responsibility of the orders which are fulfilled by us and we will assist you with any concern you have with the order.I want to thank you for reaching out to us and giving us the chance to correct the problems. I've forwarded your feedback about the late delivery to our shipping department--I know they'll want to hear about your experience. We're aware that our choice of delivery services reflects on our business as a whole.Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.You have been a wonderful customer of amazon and accept that this has not been a pleasant experience for you and hope that you will provide us another chance to serve you better on your future orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experiences you’ve had with your recent order and I’m grateful for...

the time you’ve taken to bring this to our attention.These delivery experiences you’ve brought to our attention are concerning to say the least. Not only as a valuable Prime customer, but also as we work to exceed the expectations and needs of any and all of our customers--Prime or otherwise. It’s clear that your confidence in our performance and company has been, in some way, compromised to a degree. This is unacceptable to us and I can’t emphasize that enough.We’ll be working diligently to ensure your experience is investigated internally. I'm glad to know that your order was delivered safely on April 29, 2016.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one month. The membership will now renew on October 25, 2016.In general, If your order qualifies for Guaranteed Accelerated Delivery, your shipping costs can be refunded if we miss our promised delivery time. If you received free shipping through Amazon Prime, you may be eligible for a free one-month extension when the promised delivery date isn't met. Prime Extensions are limited to one per free trial and 12 for an annual membership. So, we've extended your Amazon Prime membership by one month and it will now renew on October 25, 2016 instead of September 25, 2016.You can find these details in the following help page:[redacted], thank you for your business and continued support. I genuinely appreciate you allowing me this opportunity to assist you and it has been a privilege in doing so. We'll retain your trust from the service we provide for the future orders and we'll make you a happy customer.We've forwarded your comments to the appropriate team for review. I appreciate the time you've taken to share your thoughts.Best regards,Bhaskar A.Thank you.Amazon.com

Hello,I'm Abdul [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I apologize for the inconvenience while playing your downloaded music.But as...

previously mentioned, we cannot send you a refund check of $15.92 and this is the reason a promotional credit of $16 has been issued to your account and it will be automatically applied to your next order which is sold and fulfilled by Amazon.Further, as requested, I've applied additional $30 promotional credit to your account which can be used on the products which are sold and fulfilled by Amazon. Please note that you cannot view your promotional credits but they will be automatically applied to your order and can be seen on check out page.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,[redacted] S.Amazon.comhttp://www.amazon.com

Thank you! Seems the items were reinstated, just want to be sure this error on Amazon does not affect my seller rating/status.

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are not happy with the delivery date estimation for Prime shipping and I'm sorry for the...

inconvenience.In general, Amazon.com offers Guaranteed Accelerated Delivery dates on select items when you choose Express shipping. If your order doesn’t arrive by the Guaranteed Accelerated Delivery date, your shipping charges will automatically be refunded. If you placed the order with the Prime free shipping, we'll extend your Amazon Prime membership by one month.You can find this in the following help page : http://www.amazon.com/gp/help/customer/display.html/ref=hp_[redacted]_guardelfnp...⇄ this case, to help make up for the inconvenience, we've extended your Amazon Prime membership by one month. The membership will now renew on June 14, 2016.Apart from this, I see that we've issued a refund of $59.72 for your order #[redacted] you contacted our customer service. I hope this helps.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.I've forwarded your feedback along to the team involved in the future development of Prime shipping. Please feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards, Bhaskar A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you did not receive the package, I understand you'd like the product to be refunded or...

replaced.[redacted], I've checked your account and see that a free replacement order #[redacted] shipped on November 6, 2016, which is now out for delivery, you will receive it by the end of the day on November 8, 2016.I hope this helps and please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for the inconvenience this has caused.I've checked with the concerned department and TRS Recovery...

Services has been notified that your financial institution was unable to process a transaction relating to your recent Amazon.com order(s). There are some common reasons why this may occur. These include mistyping account numbers and/or routing numbers, omitting digits to account numbers, or recent changes to your financial institution's ABA Routing Number and/or account number structure.You may be receiving, or have already received, a phone call from TRS Recovery Services about this issue. This contact was authorized by Amazon.com.Most processing errors are fixable with some simple changes to the electronic funds transfer request. To provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:-- Within U.S.: 800-366-1049-- Outside of the U.S., please call 713-567-0499Hours are Monday through Friday, between 7:00 a.m. and 9:00 p.m. CST, or Saturday between 8:00 a.m. and 5:00 p.m. CST.Both TRS Recovery Services and Amazon.com appreciate your response and attention to this issue within the next 3 business days. Once you have addressed this issue with TRS Recovery Services, Inc., please allow 2 to 3 business days for your payment to clear.We have placed your Amazon.com account on hold pending resolution of this issue. You will not be able to access your Amazon.com account or order information online. We will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in full.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com