Amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with your order and unsatisfactory responses received from the
customer serviceI've checked through the correspondence and see that you wish to return the colognes as you were not satisfied with the fragrance.Due to safety reasons, we cannot accept the return of any hazardous materials at any of our fulfillment centers; this includes but is not limited to items that are flammable, gas-powered or use propane or natural gas, have rechargeable batteries or contain powerful magnetsThe risk of accident is simply too great and we cannot accept the return of products that have special shipping restrictions imposed by the U.SDepartment of Transportation.Since the cologne sprays are hazardous to be transported and non- returnable, they cannot be returned nor refundedI can see that we have issued a refund for few of the previous orders as an exemption but that is not our usual policy. Unfortunately we will not be able issue any kind of compensation or refunds for your further cologne orders according to our return policy.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Mythili.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: my family and I we are breaking up a well established relationship as a customer with Amazon for more than years..Amazon let us down so many times than we can handle this anymore..Merchandise never did arrive on time, too many emails,too many phone calls trying to address issues properly.so much timewell invested for nothing..The shopping experience does NOT longer exist with Amazon..waste of time
Sincerely,
*** *** ***

Greetings from Amazon.com,We are not able to find a selling account associated with the email address this seller is writing from: ***@apollomultimedia.ca To help us investigate, we need the buyer's order number and/or the email address associated with their selling account.Regards

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent order#***This isn't
what we want our customers to experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and confirm that the order was shipped on October 1, to be delivered to you on October 3, However, looks like the order was delayed due to some issue with the carrierI apologize for any inconvenience this may have caused.Upon checking, I can confirm that as per tracking information it shows that the package has been delivered on October 5, 01:59:PMSince, you haven't received order our CS team issued full refund of $to your payment method.You'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:***Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Clearly Shrikant or the person from Amazon.com didn't look more closely to the evidence and details I describedUPS confirmed (!) that there was no delivery to my address and that the package was not deliveredIT WAS SENT TO A DIFFERENT TOWNFrom my perspective it's the same as if it never left amazon.com, since you never delivered it to my front door
With that being said, I think this Revdex.com complaint managed to stir some people into looking at this issue, I got more phone calls just tonight from Amazon and there are some mentions of a refund
I'm still waiting to see if it materializes into anything, and only then will post a comment here or close this complaint, not beforeStill waiting for an explanation or an apology from Amazon.com by the way !Sincerely,*** ***

Complaint: ***
I am rejecting this response because:Hello Arnold S.Thanks for the response, but several mistakes have been made.The first of which, is an email was sent to ***@gmail.com, that is not who filed the complaint, and that was not who's contact information was provided.Under no circumstances should an email have been sent to that account, that is *** ***, I am *** *** and I am the one who filed the complaint, so allow me to ask why an email was sent to that address and not my own?Secondly, previous to a wrongly sent email to ***@gmail.com I had communicated via Amazon chat with Asma who confirmed to me that she would issue me a refund for the Amazon Prime membership. I do not know why the refund would be refused when one had already been authorized, so please, explain that.The mistakenly sent email to ***@gmail.com has caused much inconvenience for the family, as I know them personally, so perhaps something shoudl be done about that, don't you think? At minimum I would recommend a personal apology...I am sure you can rectify this situation and make it right for all parties?Arnold S, also, if you would like to give me a call, feel free, as email takes a bit to long.Listed below is my correct contact information which I have once already provided you, an email was also sent to [email protected] to try to contact you directly, which at this time has not gotten a response.***@outlook.comThanks Arnold S
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Amazon emailed me & told me ship item back & Amazon (not the seller or its company) would reimburse me the costsRelying on that I shipped the chair back to the sellerI sent proof of FedEx charges, which Amazon acknowledged receiptNow, they are going back on their word, all while saying I'm a valued customer that they will work to resolve thisI simply want my shipping fees backMoreover, on good faith, believing they were refunding my shipping fees, I went on a ordered another chair through AmazonHad I known they were going to not honor our agreement, I would have purchased elsewhereThis is not good business practices.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: after getting my refund I ordered a new laptop this time a different brand and model, The new laptop is brokenI have included the pictures on the new laptopI want a replacement shipped to me before I send this back, I am so far behind with work that I went and bought a wireless mouse from best buy to use for time being so I can at least catch up on my work before this up coming week.
Sincerely,
*** ***

Hello, We have looked into the issue and the buyer was issued a full refund for this order on 02/08/2018. In summary, we have credited the buyer for the full amount of this order. Sincerely,Ajith

Greetings from Amazon.comThank you for reaching out to us.While we deeply simpathyze with the seller's situation, we do not have an option to make any reimbursement for a shipping label that they've purchased outside amazonThis was explained to the seller in Case ID ***.They can learn more
about shipping services fees in the following Help Page through Seller Central:https://sellercentral.amazon.com/gp/help/200501930?referral=***Regards,

Hello My name is Sumit G and I will be responding to this complaint on behalf of Amazon.com.I have reviewed this claim and understand that you received a different item than what was orderedTherefore, we have issued a full refund to your original payment method without the need of returning
this order to the sellerPlease note that this is a one time exception since we value you as our very esteemed customer and the seller will not be debited for this refund.I hope this would resolve this issue to your desired satisfactionPlease accept our apologies for the inconvenience caused and we hope to provide a better shopping experience to you in future. Regards,

Complaint: ***I am rejecting this response because:
Furniture Creations emailed me back and said that it was fine, that they just needed pictures of the bed to show the UPC and that I had recieved the correct bed and that they would then help with the returnI did exactly as they askedThe email attached is the one from them stating that they did not need original packaging that they needed me to supply them with picturesI also have emails showing that I did send them the picturesI also have correspondence with Amazon stating that I should not worry, my purchase was still protected with them ans they would assist with the refundThey have refused to provide any help and have declined or denied the A-Z claim that they made for me on my behalfWhy would they tell me that the A-Z claim would cover me and then offer to make the claim for me if it did not indeed cover my purchase? That would be a direct lie from themA falsehood to make me believe that they were helping when in fact they had no intent to help me get a return for my faulty/damaged itemI can provide pictures, emails that pictures were sent, the message showing that they told me (Amazon) that they A-Z program would cover my purchase and that I would recieve a refundI am not ok with this entire scenario of being sold damaged and un-usable goods and then not being able to return them, and then seeking help and being told I was covered and then being told that they will not cover my purchase
Sincerely,*** ***-***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand that you'd like to exchange the item. Please understand that this item doesn't have an exchange optionI request you to please return the item for a refund and place a new order for the desired size. To return the item, go to our Online Returns Center: https://www.amazon.com/returns The Online Returns Center will guide you through the process and give you a printable return mailing labelIf a pre-paid label isn't available for your return, the Online Returns Center will provide other options for getting the item back to us. Once you've shipped the return, you can track your return here: https://www.amazon.com/gp/orc/returns/track/ I hope this information helps! We appreciate your understanding and patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello, This review was completed via Case *** and the seller was refunded $for the duplicate shipping charges on the three orders in question. Thank you

I am rejecting the response because the seller contacted me stating that they had advised amazon that a credit was being issued no mention o
Complaint: ***
I am rejecting this response:i am rejecting the response because the seller contacted me stating that they had advised amazon that a credit was being issued no mention of a partial refund etcHowever once the negative feedback was removed and the a to z claim withdrawn they changed the agreement these are the same bait and switch dishonest tactics that created this whole problem to begin with. See attached photos of the computer that was received and the emails.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
1) Amazon is stating that I am asking for an ongoing "feature" to be provided, which is incorrectI am asking for prices on an individual invoice, which it clearly has the ability to provide but have not
2) Amazon keeps directing me to an online report that can be downloaded, but the report does NOT provide the FINAL PRICES of individual items AFTER PROMOTIONS, which is what I am seeking.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello from Amazon.com,My name is Kiranmai and I would be responding regarding the order ***.We have closed the claim for the order because we have no evidence that the seller received the returnThe seller stated that the package did not arrive, and the return information buyer provided does not prove that the package was delivered to the seller.We cannot issue a refund unless the seller confirms the receipt of the returned item.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs far as actual resolution is concerned, there isn't really more that I could seekHOWEVER I am extremely disappointed that Amazon has no interest in actually providing the Prime service they guarantee, and their customer service response has been infuriatingly apatheticThey have no interest in finding out why a customer who lives in the 4th largest city in the country is repeatedly not receiving merchandise within their guaranteed time frame, and they have not once made a single suggestion as to how this might be investigated, much less corrected.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
On checking your sales web-site I noticed that the "lifetime Guarantee", and the excellent customer service, offered by Sage Kitchenware is now off of that particular sales siteBut, the company is still a shame, a "ghost" company. Their web site is still bogus, there is NO way to contact them if your pepper grinder breaks (as mine did)Yet, they still maintain an excellent "star" ratingHow is this possible when the company should be dropped entirely from your sales web site, they are a fraud!!