Amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to read about the experience you've had with your recent order for the Tooth PowderI've reviewed
the order and your account and would like to help.First thing, to correct this issue, I've issued a refund for $to your Visa card on the new order #***You should see the credit applied in the next to business days.While we do have a pretty firm policy on price matching, in this case it was applied incorrectlyYou'd already ordered the item and the reason for it being the original order still stuck in shipping processOn top of that, the original agent you spoke with actually recognized what happened and offered to give you the price match if you were to re-order the item.About the order#***: I reached out to the concern shipping team to why this is still not shippingAlso, I have requested them either to ship the item as soon as possible or cancel itIf this order turns up, please keep it since there is no need to return.I've checked your orders, including the correspondence you had with our customer service teamsI've sent a message to the direct management of the agents you corresponded with and let them know what happened. We'll ensure they're coached accordingly on how best to resolve these types of issuesOur aim is to make shopping quick and easy, so I can understand your frustration with how this was handled.Again, I'm very sorry for everything that happened and that it came to this pointI hope this takes care of everything.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear of the frustration caused by recent deliveries from USPSOur choice of delivery services reflects on our business as a whole, so it's disappointing these deliveries may cause a long time-valued customer such as yourself to stop using our services.Your concerns with our carrier choices, and your poor delivery experiences, have been shared with our Shipping team for further review to identify improvement opportunitiesEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.I greatly appreciate the time you took to share your experiences with usI hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're unable to locate DVDs from order #***.I've checked the tracking
details of package with DVD's in this order and see that the tracking states that they're delivered to the mentioned shipping address on June 17, 09:AMYou can find the delivery confirmation in your account here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Since the tracking information confirms that the package has been successfully delivered, we're unable to replace DVD's or issue a refund for them.All purchases of physical items from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrierThis can be located in the Risk of Loss section of our conditions of use policy located here:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello Dr* ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these ordersOrder assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policies.However, I've already reported this instance to our team that manages sellers who'll investigate the matter internally. If you'd like to file a report about what happened in this instance or in the future, you can do so from the below link:***We won't be able to comment on the outcome of the investigation so there isn't any additional insight we can provide on the matter.Regarding the removal of the seller's feedback, We allow sellers to request removal of feedback if they feel it doesn't meet Amazon's guidelines for appropriate seller feedback, however, the removal request is reviewed by our seller support team prior to the feedback being taken down. So if we find that the feedback is within our guidelines, then it won't be removed.I've read your review "Not as advertised" for "Real Purity Foundation - Medium Beige." Since your review was about the seller sending wrong item, not the product itself, it doesn't fall within our guidelinesYou can see our review guidelines here:***If you'd like to leave feedback for the seller you ordered from, visit this page:***For your convenience, I've included a copy of your review below."The photo shown on Amazon is of a oz bottleWhat was actually received was a one ounce bottle -- a full one third less!"Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and although the business still has not fully addressed the root of the problem, I find that this resolution is reasonably satisfactory to meAgain, the action I sought was a revision in the application of the company policy in regard to when payment is taken and opening options to their own customer service agents to resolve issues when clear problems are identified. This action has not been taken. Had greater flexibility been available to Amazon customer service agents, the problem could have been resolved immediately and not required multiple e-mail and phone call efforts to Amazon customer service. Again, I urge Amazon to reconsider policies to avoid recurring issues of a similar nature in so much as I have been subjected to this exact problem on multiple occasions.Sincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I wish to thank Amazon.com for their repeating to me their policy on how to file a review and a complaint in reference to a company on the Amazon website
However, this in no way solves the issue of a fraudulent (ghost) company doing business on Amazon.comAs of this response the Sage Kitchen Ware pepper grinder is still for sale with absolutely no change to their ad siteThey still say that they have a life time warranty, customer service, and excellent ratingsThat is a total fabricationI explained to the associate that assisted me initially as to this company's fraudHe obviously did not pass it on to the department that checks out companies for fraud as nothing was done to solve this situation. I was able to determine that Sage Kitchenware was a fraud within the span of a dayAmazon has had since 08/10/to determine this and nothing has been done, Sage is still selling without abateAlso, their review policy does not explain to the person making the complaint as to the length of time it will take, the determination, or any response at all. The entire process is done in secret with the person making the complaint left out in the coldThis is no way to run a company! Change is called for but as there has been no update in reference to Sage Kitchenware I doubt there will be

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.I appreciate that you took the time to provide us with feedback regarding our
moderation processWe welcome the diverse opinions of our customers because we believe the differing opinions lead to constructive and interesting discussions about our products and services.I've read your review "out of dented" for "Cento Plum Tomatoes, 28-Ounce Cans (Pack of 12) ." Since your review was about the seller you ordered from, not the product itself, it doesn't fall within our guidelinesYou can see our review guidelines here:http://www.amazon.com/review-guidelinesIf you'd like to leave feedback for the seller you ordered from, visit this page:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: ***This is certainly not what
we want our customers to experience.I've personally shared your experience about this, to ensure any opportunities for improvement are addressed, and corrected moving forward with our concerned team, so that this does not happen in future again, I can assure you for that.However on checking the order details, I see that the order has been successfully delivered to you on Saturday, October 22, 2016, via USPS.To make up for the trouble, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***As it happens Amazon corrected my account on their own and this response is about weeks lateThanks for you assistance
Sincerely,
*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've read your complaint and understand your concern regarding the refund for your "GoPro HEROSilver".I've
verified and see that we had already issued full refund of $to your Amazon.com Gift card balance on December 28, Also, this gift card balance has been used for your other purchases on our website.As the Gift card balance is been used in full, we are unable to reverse the charge and issue refund to your Amazon.com Store Card.I'm sorry for any inconvenience this may cause and appreciate your understanding in this matter.Rest assured that full refund was already issued to the item which you haven't received.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble caused with emails received about Amazon PrimeI completely understand your
frustration.I've thoroughly reviewed your account and couldn't find any emails sent to you regarding Amazon Prime or any other productsIn this case, please send us the screenshots of the emails which you've received so that we can investigate further.For tips on identifying whether an e-mail is from Amazon, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***Additionall...⇄ here is the way you can unsubscribe from mailingsPlease let us know by visiting the link below and by clicking on "Customer Communications Preferences."http://www.amazon.com/gp/help/customer/display.htm***On the next page you will be able to choose which communications you want to receive from us, and which ones you don't want to receive.It may take several business days to process such requests, and you may receive one or two additional e-mails before the unsubscribe process has been completedPlease keep in mind that it's possible these e-mails are coming from another website associated with Amazon.comUnsubscribing through Amazon.com won't unsubscribe you from e-mails from other Amazon websites like Audible.com.You'll still receive transnational e-mail, such as messages related to your orders or information about your accountThis also includes messages from third party sellers of the products in your order.***, we appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Acknowledging the complaint and asking for time to research is not a resolutionI have repeatedly contacted Amazon Logistics Leadership and keep being told they are working to resolve the problem.It has been over three weeks since the incident referenced in the complaint happened and NOTHING has been done about itHere's an idea - resolve it
Sincerely,
*** ***

Hello,We have looked into this case Order ID ***, buyer was not happy with the item and he complaint stating serial number was different and had warranty issue, hence we tried to arrange the return, and mailed seller twice asking for return details, but seller was not willing to take
the item back, hence seller was faulted for no response for the mail which was sent on 2/23/And later seller provided the return details to buyerIn summary we cannot reverse the claim, but seller can send a return label to buyer and collect the item back. Sincerely,Sharieff

Complaint: ***I am rejecting this response because: Aamazon is indicating I need to contact *** which I can ONLY do through their website as there is no actual contact information for this seller I have utilized the contact seller feature on the Amazon webpage twice to reach out to the seller and yet no reply Then when you look at the picture it indicates the seller is ***I then click on the name to contact that seller and it defaults to ***I'm chasing my tail when, in my opinion, Amazon should offer more to satify a customer Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], I'm Kalyan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry about the condition in which your order has arrived. We certainly didn't expect this would...

happen. I understand the seller isn't providing you with a prepaid return label. Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller. In this case, we're unable to process a replacement.To help you with this, I've filed an A-to-Z Guarantee Claim on August 5, 2015 for order #[redacted] You can see the most current status of your claim at the link below: https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=[redacted]Processing should be completed within 1-2 weeks of the date the claim was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: First off Amazon said it was in stock when I ordered it and I would receive it on a certain date and have since changed the date several times. I understand that stock is not always correct and sometimes the company runs out of stock but this is the third time I received an email from someone at Amazon stating the item is out of stock but the screen shot shows that Amazon is claiming the item is in stock. Wednesday when I checked the status of the item and the website said it was out of stock and would be in on Saturday 17 September yet that screen shot shows that on 16 Sept at 1:45 PM CST they claim it is in stock they also stated on my order page that it would ship on Friday 16 Sept. Please see the screen shot Shipping I just took and notice that Amazon says it will ship today and be delivered tomorrow yet I have this reply from Amazon saying it is out of stock!!! 
Also on 8 Sept Amazon sent a draft in the amount of $11.99 for the item they do not have and on 9 Sept Bank Of American withdrew that amount from my account!!! 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order #[redacted] and I...

appreciate you taking the time in bringing this to our attention.I see that the order was placed with [redacted] , a seller on our website. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee. The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that the claim has been successfully granted and a full refund of $399.99 has been processed on March 31, 2017. You'll see the refund on your credit card statement in the next 3-5 business days.I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigated. Please be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematic. We're fully aware your experiences with our sellers reflects on us as a whole.Further, I understand your concern regarding the review being removed. I see that you've submitted the review for the product instead of the seller, which doesn't fall within our guidelines. You can see our review guidelines here:http://www.amazon.com/review-guidelinesIf you'd like to leave feedback for the seller you ordered from, visit this page:http://www.amazon.com/feedbackPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because amazon is misleading us by saying seller did not ship, where as I see status ipdated as shipped with expected date od delivery.Why is amazon not honoring or helping customer in any way for the items being sold on their website. Since they allow sellers to sell on their website, it's amazon responsibilities to make sure the sellers are genuine and they complete the Sale contract. The seller keeper my money for 2 months and I have been patiently waiting for it. Also I was assured by Amazon chat reps that it will be shipped and honored as the seller us amazon verified.Now amazon cant simply wash its hand away from this issue, citing alk issue with the seller.I would need amazon to be more responsible.
Sincerely,
[redacted]