Amazon.com

Complaint: [redacted]I am rejecting this response because:
 
I am rejecting Amazon’s response, due to the fact every major organization, a big enterprise such as Amazon have the latest technology to handle a small task as removing my personal information from the search engines. Had I not experience from other 3rdd parties, than I would have believed Amazon’s lie that they are unable to remove the URL review I made over 6 years ago. I am so sorry for you Amazon that your leaders are such a low class, unempathic people.  For those who turned their back in doing the right thing, I pray something worse on you gets spread all over the search engine, and then there is nothing no one can do to remove the damning information on you. Starting with Jeffrey B[redacted] and his gang.
I do not accept your response, because you have made NO EFFORT to take down my profile from the search engines. You could have your Techs do an API, or deindexed or use a tool that every company has called “take down profile”, but you chose not to do so.  For a billion dollar company, you’re telling me you don’t have the resources to remove my profile. Who’s lying here????? Exactly Amazon, SHAME on YOU!!!!! I hope you lose millions and billions in your business.
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: My card was charged.  They are simply not helpful.  That amount was deducted from my card as soon as the order was placed.  They do not follow the policies they claim on their website.  $127.17 was the refund I am owed.  Such a shame a company like Amazon does not do the right thing.  Sincerely,[redacted]

Hello Dr. [redacted],I'm Mohammed from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I need to look into the problem as to why you are not been able to access your Amazon account, and it'll take a bit more time than usual.I just...

wanted to let you know I'll write back with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed G. Amazon.com http://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], I'm sorry to hear the problem with the Giveaways.I've checked the details and confirm that the email...

and the Giveaway that you received is Genuine, however, it has been forfeited as you did not claim it in time. This might because you failed to provide valid address for the giveaway Win an Amazon Fire Tablet! by Apr 1, 2017 7:00 PM PDT. Also, we sent you an email on Thursday, March 30, 2017 6:39 PM (PDT).I've resent the email to you for your reference, please check your inbox again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experiences you’ve had with Logistics.I’ll be working diligently to...

ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.Local carriers offer several benefits, like same day and weekend delivery, that we wouldn't be able to offer you if we didn't employ them. Also, by employing local carriers, we're supporting small local businesses. While we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequent.Because you've had repeated issues with AMZL US, I've made an exception and given priority to other available carriers for future deliveries to your shipping address. It'll take about 3 weeks for this change to go into effect.I'm also forwarding your comments to our shipping department--We'll investigate this issue further and take appropriate action to avoid such issues with your future orders.We appreciate your patience and understanding. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay K. from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you're concerned about the authorization(funds are on hold) holding by the bank for the canceled...

order #[redacted] and hope I can help.As informed by our Customer Service team, you haven't been charged for this order, but you may find an authorization on your card. When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.Since the order has been canceled, we've electronically notified the issuing bank that we will not be proceeding any further. The authorization being withheld, which currently appears as a charge in your on line account statement should disappear and the funds be made available to you again soon.Order ID: [redacted]Order Status: CancelledOrder Total: $0.00Unfortunately, we cannot give you an exact time line as to when they will drop off your authorization. Note: Every issuing bank differs in its own policies. You may wish to check with them directly.When you contact your bank, please provide the following information which will help them in locating the authorization available on the card.Settlement Verification Code: [redacted]If there is any possibility from my side, I would've definitely done it for you. I hope you will understand our limitations in this regard.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Vijay K. Amazon.com http://www.amazon.com ============================

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern and I'm sorry for the inconvenience caused.I checked your account and see that you've...

contacted our customer service after filing Revdex.com complaint. As explained, your Gift card balance of $20.10 have been applied back to your account after cancelling your order#[redacted]On July 2, 2015, order #[redacted] have been delivered to your address which was placed with $19.90 of your Gift card. The current gift card balance on your account is $40.75. You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with the return and refunds for your recent...

order#[redacted]Please note that when you return any item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.For your reference, I've included the link to view the complete details of the returns, refunds and the restocking fee policies:https://www.amazon.com/gp/help/customer/display.html?nodeId=201819300Fu...⇄ to your correspondence, I've shared your comments with our appropriate team for their consideration. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: I have ALREADY informed Amazon that the email account for my Amazon account is; [redacted]@gmail.com and have already completed a request to close my account through that avenue. I have contacted Amazon via the afore mentioned email account OVER six times already to no avail using their "contact us" feature on the Amazon.com website. Amazon is clearly making excuses, using deceptive and or stall tactics to delay my request for account closure! If Amazon refuses to close my account, I will be filing a formal complaint with the Federal Trade Commission. Sincerely,[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding cancellation of your item.Unfortunately, when we contacted our...

supplier, we found " POLYWOOD AT36FABGR Euro 36" Square Dining Table, Textured Black/Green " was no longer available. That's why it was canceled from your order--you haven't been charged for it.I'm sorry for any inconvenience this may have caused. Until recently, we still thought we'd be able to get the for you.Regarding price match:I've checked and can confirm that same item with different colors are available on our website from many sellers. Sellers set their own prices, and we aren't able to change prices on their behalf.With the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.To read more about our pricing, go to our Help pages:[redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
Amazon is correct that FedEx charged extra amounts due to shipping dimension discrepancies. The extra charges were $84.83 for transaction [redacted] (tracking number [redacted]) and $22.61 for transaction [redacted] (tracking number [redacted]).
To disagree with the erroneous charges I called the FedEx Revenues Department at 1(800)-622-1147. After stating my case FedEx issued 2 credits to Amazon's account which would show up on their next billing invoice. The amounts were $67.50 for transaction [redacted] (tracking number [redacted]) and $43.55 for transaction [redacted] (tracking number [redacted]).
The FedEx shipping invoice Amazon paid for their next billing cycle would have been minus my 2 credits of $67.50 and $43.55. Normally these credits would be deposited into my Amazon Seller Account's balance but in this instiance it did not. After contacting the FedEx Revenue Department to get documentation of said credits, I was told that billing information for Amazon's FedEx account cannot be given out to anyone but the account holder.
Amazon is obligated to deposit funds totaling $111.05 for the unpaid FedEx shipping credits into the bank account attached to my Amazon Seller Account.
 
Sincerely,[redacted]

Hello [redacted],I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with regard to the refund that was issued to your account for the order#[redacted].Please note that when returning an item you can choose your preferred refund method in the Online Returns Center.This can be your Amazon Gift card or your default payment method. On checking I see that the payment method selected during the order's return was your gift card and this was why it was directly applied to it.Since the refund has already been processed we cannot reverse it to your credit card. Your understanding and patience is appreciated. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Revdex.com:
 
Thanks for reviewing my complaint. Upon checking with my bank as of today, I did receive a credit for 164.67 dollars from Amazon. This is what I requested in the beginning and was given the run-around. So this complaint has been resolved.

This issue was resolved. After informing Amazon that I filed the complaint they offered similer product at the advertized price.

Hello [redacted],I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your Order #[redacted].I fully understand that our...

Prime customers expect their orders to arrive on time, with fast delivery, and a hassle-free experience. We understand you rely on receiving your shipments on time and delays are inconvenient.All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.I've checked carrier website for tracking status of 2 packages in this order and see that both of them have been successfully delivered to the mentioned U.S. address. Since carrier websites confirm the delivery, we're unable to send replacement items or issue any refund for the delivered items. Here are the delivery confirmations:https://tools.usps.com/go/TrackConfirmAction?tLabels=[redacted]htt...⇄ visit 'Risk of Loss' section in our help pages for more details:https://www.amazon.com/gp/help/customer/display.html/ref=hp_ab_link_n_20...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the encounter you had with our Customer Service department.It's our goal to provide...

exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I've shared your experience with our management team, so we can be sure proper training is provided in the future.Upon checking your account, I see that a refund CDN$ 30.00 has been issued to your gift card balance on June 12, 2017 which you've successfully used it on the order #[redacted] which you've placed on July 9, 2017.The order total for the order #[redacted] was CDN$ 31.64 and after applying the CDN$ 30.00, we've only charged CDN$ 1.64 to your MasterCard. You can also view the order details in Your Account:https://www.amazon.ca/gp/css/summary/edit.html?orderID=[redacted]Regardi...⇄ the Order # [redacted] and Order # [redacted]:A full refund of CDN$ 20.95 has been issued for Suncast SFB205M 225-Foot Capacity Hosemobile Pro Hose Reel Cart with Aluminum In-Out Tube on July 8, 2017 to your gift card balance which was used on order #[redacted]. You can view your gift card balance and usage history in Your Account here:www.amazon.ca/gp/css/account/payment/view-gc-balance.html/I've issued refunds of CDN$ 30.00 and CDN$ 34.23 on the Order # [redacted] to your MasterCard to make total refund as CDN$ 89.22 on this order. In this, CDN$ 34.23 is for the items you ordered and CDN$ 30.00 is an additional refund to compensate the inconvenience caused.There is no need to return the items from the Order #[redacted], Order # [redacted] and Order # [redacted]. You are welcome to keep, donate or dispose them at your convenience.I hope this helps. We look forward to see you again.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello from Amazon.com
I have reviewed buyers case and notice that their claim was denied because you contacted the seller outside the return window. Kindly note that this order was fulfilled by a third party seller and as such we have to follow the policies laid down by Amazon for the seller to maintain a parity. In cases where buyer receive an item that is damaged or defective, as per policy, they should contact the seller within 14 days of receipt to report the issue. If any claim is made after this time frame the claim stands to be denied.In summary, we are unable to take the actions requested by the buyer in this case, because they failed to contact the seller on time.
Thank you for the interest in Amazon.com

Thank you great service :) Revdex.com and Amazon makes me fell safe. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, we are unable to arrange a return of the merchandise because the buyer of this order did not contact the seller to report the issue within 30 days of receipt, or return the item within 45 days of receipt.
In summary, we are unable to assist buyer for return process because, the buyer of...

this order did not contact the seller within the provided time-frame for return process. 
Sincerely,

Complaint: [redacted]
I am rejecting this response because: I have not received any update from the so-called investigation instead of all my previous investigation requests were closed without a solution provided. 
Sincerely,
[redacted]