Amazon.com

Complaint: [redacted]
I am rejecting this response because: I have plenty on the gift card to cover the ink and shipping, so no need to give my banking info. I do not have the funds avail to take a chance that Amazon might take from it, so I guess my gift card balance will just sit there not used.
Sincerely,
[redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the rebate on "[redacted] Digital SLR Camera with EF-S 18-55mm IS II +...

EF 75-300mm f/4-5.6 III Bundle" from the order #[redacted], as informed by our Customer service, we will not be able to refund the rebate price. If you click on the "Rebate forms for recent purchases"  and then click on [redacted] rebate form, it says as in the link below:http://g-ecx.images-amazon.com/images/G/01/00/00/82/00/96/01/8200960150._V...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with our Customer service, I understand you are upset.I've checked your...

correspondence with them and please accept my apologies for the incorrect information provided by them. As you know, $35 for the order cost was placed using courtesy/promotional credits and $10.88 from your payment card, which is refunded. You do not receive a refund for any promotional discounts or coupons that were applied to an order.I'll ensure to pass any training opportunities to my colleagues who provide incorrect information. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the incorrect promotion applied on your order. Hence to make things right for you, I've requested an additional refund of $15.00 to your payment method which brings the total refund offered on this order to $63.00. You'll see the refund on your credit card statement in the next 3-5 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Kavitha S. Amazon.com http://www.amazon.com

Complaint: [redacted]
I contacted the Revdex.com in Seattle because my husband and I tried for 5 straight days Jan 4, 5, 6, 7, 8 and all through January to get someone to help us with the problem of someone selling products through our account, that we have never or will ever sell.  So, yes, we tried to contact amazon and Revdex.com to stop the harassing emails and phone calls from buyers, wanting their products and amazon, telling me to ship these products that we do not sell.  It was a horrible experience.  I felt so bad for the customers; some were so mad at me.The information in red is not accurate and I am not understanding what this is.  At one time, we had a website with amazon.  It was downgraded only one time to seller account.  What does this mean that the account was upgraded and downgraded mulitple times.  I would like to see information on that last statement.  It was not upgraded by us on January 3 and that is when the horrible nightmare began.  We were sent countless emails stating that we owed $39.00, plus the bogus products we do not sell.  We did not sign up for that and I am so upset that someone claims we did.  What does that mean that “this is unclear if this was a result of the compromise.”  Do you not understand that this has been a nightmare and I did not sign up for anything.  Why is amazon not emailing or calling me to apologize for all the horrible days I went through with the harassing emails and phone calls from customers and amazon?  -According to our records this seller has upgraded and downgraded their account multiple times since the account was created tin 2008. Most recently the account was upgraded to Professional on 1/3/17 and downgraded once again on 1/6/17. It is unclear if this was a result of the compromise or not.  [redacted]    Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is now the forth time this has happened after I’ve been reassured that this would not happen again. The uploaded photo was from SATURDAY. You guys see why this is a problem for me. It keeps happening and everybody who says they did something hasn’t resolved the issue not one bit. I’m seriously considering a lawyer, this can’t be legal. Fix this please, I’ve never even been an amazon prime member.  
Sincerely,
[redacted]

Hello Mr. [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem you had with the delivery of your order and Customer service couldn't...

help.I've checked the replacement order #[redacted] and see the tracking shows as delivered on February 2, 2017 10:59:46 AM. Hope you're able to locate the package.I've waived return on the original order, as Customer service asked you to dispose of it. If you've not received the item from replacement order, please feel free to contact us directly by replying to this email, so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,I have reviewed the issue regarding the order ID [redacted] and have noticed that the claim was denied in error. The buyer should have received a full refund and the same is being provided to buyer on May 13, 2017 and the buyer will be educated about the same.In...

summary, the buyer is eligible for the full refund and the same is being provided to the buyer.Thank you,

Complaint: [redacted]
I am rejecting this response because: I have a picture that proves these reviews were posted to hurt me. Many of them purchased the book and returned it to make it seem like they had read it. The reviews were all from the same day and some where from authors who wanted to lower a competitor's rating. 
Sincerely,
[redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the order #[redacted], I understand you are upset.Your Shopping Cart...

will always reflect the current price and availability for an item displayed on the item's product detail page. The price and availability of an item in your Cart may differ from the price and availability you saw when you first put it in your Cart.The price and availability of the items offered on our website are subject to change. Adding an item to your Cart doesn't lock in the price of that item, and it doesn't reserve the inventory available.Please know we will not be able to honor the original price.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I understand...

you'd like to know the reason of your account closure.I'm collaborating with our Account Specialists team to work on a resolution.I know your wait has been frustrating and for that, I apologize. Please allow me 3-5 business days to research this issue with our team since this is a unique situation.[redacted], thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay Kumar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see you've already placed a new order #[redacted] for the same item on August 02...

and our customer service team has already adjusted the price of the item.You can check the order total of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] it actually was the last customer service agent that helped get things ironed out.  The first two not interested in helping me.  I really do love Amazon!!

Complaint: [redacted]I am rejecting this response because: When items are purchased through Amazon Prime, the website clearly states "GUARANTEED DELIVERY DATE". So the Amazon response to my complaint is inaccurate and misleading. Either it IS a Guaranteed Delivery Date or it is not.So either the website message is intentionally misleading or Amazon is not meeting their promised delivery date.
However, and more importantly, my complaint specifically requested a link to a FORMAL COMPLAINT PROCESS. The Amazon response completely ignored this.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have not received the moneySincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: As stated in our email correspondence Amazon keeps stating they refunded the cost back to me dating back to April 6, 2018 when I first filed my complaint. Since then I have sent four emails stating that no refund has been received. I am still waiting a return of $27.85. This has not yet been received. I have asked for proof of refund or a check to be mailed to me at home address and nothing has been received.
Sincerely,
[redacted]

Revdex.com:They deliver the pressure cooker, although days late.  The other item in the same box was damaged and I had to make arrangements with the manufacture to get it replaced at my expense.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], I'm Kalyan P. from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has caused. I understand that...

you're concerned about the closure of your account and you'd like us to reinstate your account. I've contacted our account specialists about this issue and requested them to provide us with an update on this. Once I receive the update, I'll get back to you with those details. I appreciate your patience while I continue to work on this matter.I look forward to following up with you soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:
Regarding complaint [redacted]. I have not heard from the company. I've been on Christmas vacation and just saw the email from the 22nd. I would like for this case not to be closed or to reopen it because they didn't even address my issue in their response. They have not explained why it is justified to destroy my property. Amazon further destroyed my property when I was actively trying to resolve my dispute with them which took a while to do. They never even afforded me the opportunity to get back my broke stuff. Their customer service practices with getting bounced around to different continents contributed to this delay. Furthermore their original policy as shown is not a fair policy that allows me to be charged 9$ to have my stuff broken by some stranger. This is not fair at all and I hope in the name of your organization and what I believe it's supposed to stand for that you continue to pursue this.

Complaint: [redacted]I am rejecting this response. Thank you for taking the time to NOT address any of my concerns. Here are the questions I have that you seem to have ignored in your short 3 sentence response.
Why now after 5+ years of selling on amazon where I have never had any reserve, is my account under review and my balance is being withheld from me?
Why am I told that a certain amount of my funds will be available for transfer of specific days and then the next day, that amount is changed and the date pushed back, and then the day after it happens again? If you are going to tell me that my money will be available for withdrawal on a specific day, then don't lie to me and change it the next day. I have message after message from your help team telling me when and how much will be available and it's constantly changed.
I find your response lazy and completely unhelpful; really you can't take the time to write more than 3 sentences or even address any of my issues? You just provide some vague statement that doesn't answer any of the questions I raised. I have spoken to so many member of what you call "seller customer help" about several different issues and have never found a more incompetent and unhelpful service team as yours, most can't even speak English properly on the phone or can comprehend the question I am asking and provide an appropriate response.
Your own policy says "Want to get paid faster? Be quick to ship: Ship your items quickly, and confirm your orders as shipped. When we know that the buyer has received their order and is happy with the item, we’ll initiate your payment within 7 days." I buy all my shipping through amazon and most times, ship same day. But you do not initiate payment within 7 days, in fact with my first dozen orders, you are still taking close to 2 weeks to initiate the payment. So you don't even follow your own policy. I have had several orders arrive on the 3rd and 4th of this month, so that means the funds should transfer on the 10th or 11th, yet the first transfer isn't scheduled till the 16th? Why is that?
You made no effort to let me know that there would be any reserve on my account in any of the 5+ years I have been selling on amazon, so why now? This account is not a new account. You just took my money are denying it, when there is no valid reason to. If there was fraud on the account, it wouldn't have 5+ years of established selling and if there was you could always charge my credit card or bank account which you require to be linked to the seller account, so holding a reserve is pointless.
Also you say "Most reviews are completed within 30 days; however, we may extend the review period at our discretion." Well which one is it? Will my account have a reserve for only 30 days or will you extend it? Stop being vague and provide me with an accurate answer. Had I knew you would be stealing my money and not release it to me, I would have sold on ebay/paypal. At least there I would have immediate access to my funds without the headache of having to deal with your seller support.
Answer my questions this time.