Amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in so much as this incident does not occur again.
Sincerely,
*** ***

Hello Mr. [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund of the order#[redacted].I've reviewed and can...

confirm that refund was issued to your Visa card on November 9, 2016 for $4.95. I do understand that previous agent promised refund to your gift card balance. Please do understand that as original order was placed using your Visa card, refund has been processed to original payment only.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:[redacted]If you don't see the Visa card refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.Regarding seller experience:I've shared your comments as a feedback with our seller team. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers. Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know you have not received your order # [redacted]. I realize the fact you have been waiting...

to receive this order and it never arrived is understandably frustrating. This order was shipped via UPS carrier and tracking was not updated by the carrier.Considering the package as lost we issued a full refund of $195.44 for this order towards your original payment method. Additionally, to make up for the inconvenience and as an exception we issued a promotional credit of $20.00, a free one month prime extension and additional refund of $30.00 for the price difference on the new order that you placed #[redacted].I apologise for any confusion and incorrect information provided to you by our customer service team. We've issued a full refund for the item that you have not received and provided credits as compensation. Unfortunately, we are unable to provide any other credit and I hope you understand our limitations.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Revdex.com because without you this would never have gotten resolved. They ignored my messages until you got involved. Thank you!!!!
Sincerely,
[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've contacted UPS and was informed that the are sorry for not delivering the package to you and in time. So, I've issued a full refund of $851.61 to the same payment card that was used to place the order, you will receive the refund with in the next 3-5 business days, excluding your bank's processing time. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted]As informed earlier, we will not be able to refund or replace the item. We appreciate your understanding !Regards,Mahesh.VAmazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for telling us about the unauthorized activity in your account.We have reinstated your account and...

cleared the unauthorized activity.To protect your information, the credit card details in your account cannot be accessed via our website. We also do not display full credit card numbers in your account.We have taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.You will need to reset your password when you return to our site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:-- Re-enter your complete credit or debit card number the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any.  You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.S. and Canada: 1-866-216-1072International customers: 1-206-266-2992We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted],
I am Wilmani from amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear that your amazon account is closed and you have gift card balance of $375 in your account....

To resolve this issue, I have collaborated with our account specialist team and waiting for an update from them. I will write back to you with an update on October 25, 2016.
I appreciate your patience and understanding while I continue to work on this issue.
We look forward seeing you again soon.
Regards,
Wilmani

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear your carpet was damaged with the use of Stress Relief Squeezing Ball.I've carefully...

reviewed your account and correspondence with us. Although I completely sympathize with your situation, I'd like to confirm the information you originally received in chat correspondence is correct. We won't be able to reimburse for the carpet repair cost.I see that we have issued full refund for the ball in the amount of $4.95.  Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]We would not be able to provide any further compensation in this regard.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088We understand your viewpoint, and we're sorry that you're so disappointed by our decision.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the disappointing experience you had with our customer service team.The...

expectations we've set with our agents is to make sure we're providing top tier quality by answering the questions asked and fulfilling requests. This was not the case with the recent conversations you received from us and so I've provided feedback directly to our customer support management team for review. The agents will be properly coached. We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.It looks like the provider never contacted to schedule or confirm the appointment. We've contacted the service provider and spoke to the head of the company and the service is confirmed for tomorrow from 5:00pm to 8:00pm PT.Again, I'm so sorry about the initial trouble with your Home Services order. If you have any further questions, feel free to reply directly to this e-mail.We look forward to working with you in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,We have reviewed this seller’s account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/26/2017. Thanks, Seller PerformanceAmazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the Prime extension. I understand that you were promised an extension of your Prime subscription by our customer service.I've checked and can confirm that we've successfully extended your Amazon Prime membership by one month. The membership will now end on April 17, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: The issue is not resolved. The same cycle continues. When Amazon initiated the disbursement today, I was once again sent an erroneous invalid credit card notification and my disbursement was delayed/blocked again. Amazon has yet to identify and correct the technical issue on their end that is responsible for this error. As a result, I still have not received a disbursement since June 2016.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 I pay for two day delivery and that is what I expect.
 If Amazon's warehouse could not ship the item the day I order it, they should have sent it next day air the next day.
I will not let Amazon  problems become mine.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: This is an inequity and I beg for more advocacy on my behalf. My complaint not apply to the A to Z guarantee the vendor refers to. As previously stated the item I purchased was satisfactory. However, the payment method was arbitrarily chosen by the vendor with no authorization and no prior registration of the Amex credit card they have on file. This was one (1) of three (3) orders placed on the same date. I cannnot understand why the other two orders addressed and points reinstated and this one is not. My claim was presented within its time limits and procrastination on this matter was not my fault.  I find Amazon's response un acceptable and grossly unfair, more so after being extremely fond of their operation and their policies.I am not asking for a free ride all I wish for is a regular payment by credit card, check, whatever means it takes in exchange for was is rightfully mine: my hard saved membership points.Thank you!      
Sincerely,
[redacted]

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your order and understand your concern with the Order #[redacted] delivery....

On checking the order I see it was placed with Standard Shipping. Some items listed on our site may only be shipped via Standard U.S. shipping or No-Rush Shipping. In this case, your "GIOVANNI COSMETICS - Eco Chic Direct Leave-In Conditioner- Weightless Moisture For All Hair Types (8.5 Ounce)" was listed as containing hazardous material. Amazon Prime members still receive free shipping on these items if they're designated as eligible for Amazon Prime. However, we're unable to ship them via expedited shipping methods. These items are noted with 4 – 5 day delivery messages in your search results and on the product page. We've not changed the available shipping speeds for Prime eligible items. We've updated the Prime messaging on items not available for Two-Day Shipping due to special shipping characteristics. Items that cannot be shipped within two days will now have a message adjacent to the price on product detail pages and checkout indicating there is Free shipping.If an item is not eligible for Prime Two Day Shipping it will be only available to be shipped via Standard Shipping. Further, I also confirm the order was delivered by the given delivery date. You can find more information about Prime eligible items here:www.amazon.com/gp/help/customer/display.html/?nodeId=201118050Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: The returned item was postmarked within the 45-day time frame, and an Amazon customer service representative told me that a postmark date within the 45-day time frame qualifies me for the A-Z policy refund. Also, the tablet was delivered to the seller, according to tracking by the US Postal Service. Millions of people receive mail this way daily, and the seller is no exception. The package was delivered, and I am not responsible if the seller lost the package once it was in the seller's possession. I would like a refund, or a tablet that works that is comparable to the one that I ordered.  Thank you.
Sincerely,
[redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that this order experience from market place seller has been a disappointment. Even though your purchase...

was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I've checked your order #[redacted] and see guarantee claim was filed and our team is investigating the issue with seller. You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=[Order ID][redacted] Processing should be completed within 1-2 weeks of the date the claim was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.I understand you would like to get item instead refund. Unfortunately, we won't be able to replace items that are sold by sellers, as Amazon acts as venue of exchange and all the fulfillment is processed by sellers only. If you want the item, we request you to reorder the one from the link below -https://www.amazon.com/dp/B019NFX4J6I hope that the seller can quickly resolve this problem for you, and that you'll feel comfortable returning to our site in the future. Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,We are unable to assist the buyer for this transaction as the buyer did not contact the seller to report the issue within 30 days of receipt, or return the item within 45 days of receipt.In summary, the buyer is not eligible for a refund for this transaction as they have not...

contacted the seller or Amazon within the contact/return window period.Sincerely,

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm very sorry for the inconvenience you experienced in this case.I understand your concern about the multiple charges on your card. In this regard, I've contacted...

our appropriate team, and it'll take a bit more time than usual. I just wanted to let you know I'll write back in 3-5 business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi [redacted] A.Amazon.comhttp://www.amazon.com