Amazon.com

Complaint: [redacted]I am rejecting this response because: Amazon STILL DOES NOT UNDERSTAND.
 
As plainly as possible;
I am getting information through my email account, from amazon,  that should NOT be coming to me. This information is on Amazon orders from a company whose email address is [redacted]@santa-deals.com. They contain order information, to include customer name, address, telephone number, etc. 
I have a seller account with Amazon, but have never used it. I have no items for sale, and have not sold any.
Amazon is sending me email from irate customers, who I have never heard of, and they are using MY NAME, which proves that Amazon has given their customers my PRIVATE data.
Amazon is sending me emails threatening to debit my seller account in the amounts of hundreds of dollars. THIS IS WRONG, AND MUST STOP IMMEDIATELY.
I HAVE CHANGED MY EMAIL IN MY SELLER ACCOUNT, BUT I AM CONTINUING TO GET EMAILS FROM AMAZON USING THE OLD EMAIL. THIS IS CONCLUSIVE PROOF THAT MY EMAIL ADDRESS IS IN THE [redacted]@santa-deals.com RECORD. IT MUST BE REMOVED, AND CHANGED TO THE CORRECT ONE. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Revdex.com because without you this would never have gotten resolved. They ignored my messages until you got involved. Thank you!!!!
Sincerely,
[redacted]

Hello Mr. [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund of the order#[redacted].I've reviewed and can...

confirm that refund was issued to your Visa card on November 9, 2016 for $4.95. I do understand that previous agent promised refund to your gift card balance. Please do understand that as original order was placed using your Visa card, refund has been processed to original payment only.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:[redacted]If you don't see the Visa card refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.Regarding seller experience:I've shared your comments as a feedback with our seller team. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers. Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,The Seller's Selling on Amazon account was suspended on August 26, 2016. Funds on suspended accounts are held for 90 days before they are eligible to be disbursed to the seller's bank account. The funds will not be available until a full 90 days has passed, which will not...

be until November 24, 2016.On November 24 the funds will be moved from a reserved status to an available status, and will be sent to the seller's bank account on file on their next scheduled disbursement date, November 29. Once disbursed, the funds can take 2-5 business days to show up in the sellers bank account.The seller is able to confirm this information in their Seller Central account, as well as check the bank account they entered to be sure the funds will go to the correct account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in so much as this incident does not occur again.
Sincerely,
*** ***

Hello from Amazon.com.
 
We completely understand the customer's rejection for our reply on the complaint. However, as the debit of the seller's account is valid by policy and agreement which they are made aware beforte joining the Amazon.com platform as a seller, the seller's appeal now and further will be denied. Please close this complaint in our favor.
Thank you.

Hello [redacted],I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the issues you've experienced with the Battery for...

Apple Macbook Pro.Upon checking the order, I've found out a full refund of $40.99 has been issued on February 24, 2018. Refunds through Amazon are processed within 3-5 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello [redacted],
I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear that the order you have been placing is getting cancelled by our account specialist. I do...

apologize for the inconvenience caused.
Our account specialist reviews the orders and when suspects that there was some unauthorized activity or if our system feels that you have not placed the order, it will get cancelled due to security reasons. I can understand that this would be frustrating. However, our customer's account security is much important for us.
I've now teamed up with our account specialists and confirmed that the orders are placed by original account holder and the issue is now fixed. You can now reorder the item and be assured that it will not be cancelled.
To makeup for the inconvenience, you can reorder the item with shipped by amazon with one day shipping and we will refund the one day shipping costs.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Complaint: [redacted]
I am rejecting this response because:Amazon's reply is the same copy-pasted reply that I got from them many times. This, and the fact that they promised me many times over the phone that the negative feedback will be removed and that someone from their feedback-removal team will call me, none of which had happened, shows their contempt for their sellers. Amazon's feedback removal criteria being very strict is a problem for honest sellers who provide impeccable customer service to Amazon's marketplace buyers and who are sometimes being extorted by dishonest buyers who exploit Amazon's feedback policies for nefarious purposes. If they had truly read the messages from the buyer, they would have understood that the item I provided on order [redacted] was factory sealed and in a perfect condition. It was not "defective" as he wrote in his feedback, not at all. There is a sticker on the item stating that the digital code expired in 2015 but that is because this blu-ray movie was released in 2013 and Disney offers digital codes for a limited time only. All movie studios do the same. In most cases, its easy to redeem a digital copy even years past its expiration date. It does not make this item "defective" in any way, shape or form. Amazon does not allow sellers to offer any item description on a factory sealed item. It is only possible to do so on a used item. If Amazon would like to notify buyers that a digital copy might be expired, they can update their item description. I cannot offer this; that's how your system is designed. There for, there was absolutely no fault on my end. I'd like to refer you to the message I received from Seller Support on March 25th [CASE [redacted]] regarding Order ID: [redacted]: Greetings from Amazon Seller Support,Thank you for contacting us.I have reviewed your email and understand your concern is regarding Order ID: [redacted]. I apologize for the inconvenience caused to you regarding this issue. It is my pleasure to assist you in this regard.I need to inform you after research on the Order ID: [redacted]. We found that there is no fault from your end. You describe your item in a proper way. As I have checked the tracking details and found that the order is delivered to the buyer address.I'd like to also address the customer service the buyer received, which he wrote was "aweful" in his feedback. The item was ordered on Wed, Mar 21 and was delivered just 2 days later on Mar 23. The buyer's messages to me were replied to immediately. When the item was returned, he got a full refund for 100% the cost of the item plus the cost of shipping both ways in less than 1 hour. The service he received from me was impeccable.This negative feedback it illegitimate. The item description is written by Amazon, not me. The product was brand new. The buyer himself, in his first message to me writes that the only issue is the expired digital code. His statement directly contradicts what he later wrote in his negative feedback. The service was in the highest standards possible. The feedback is a list of malicious lies about the item, about the service and about my business. Those lies were written and posted as a warning to other buyers because I refused the buyer's demands to pay him more money. I've done nothing wrong by Amazon's own standards. I'm dealing with an abusive and unreasonable buyer. I ask Amazon once again to please remove it. Thank you.
Sincerely,
[redacted]

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your order with our marketplace seller, PoschTJ, has been cancelled on March 18.I understand the...

cancellation of your order is disappointing. The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.You weren't charged for the order, though you may still notice an authorization. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.While an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum. If we find a seller's out-of-stock sales are excessive, we'll take action.The Nintendo Switch is available from another seller on our site. If you're interested in placing a new order with another seller, go to the page below to see the offers available:http://www.amazon.com/gp/offer-listing/B01MUAGZ49Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Teja. PAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the disappointing experience you had with our customer service team.The...

expectations we've set with our agents is to make sure we're providing top tier quality by answering the questions asked and fulfilling requests. This was not the case with the recent conversations you received from us and so I've provided feedback directly to our customer support management team for review. The agents will be properly coached. We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.It looks like the provider never contacted to schedule or confirm the appointment. We've contacted the service provider and spoke to the head of the company and the service is confirmed for tomorrow from 5:00pm to 8:00pm PT.Again, I'm so sorry about the initial trouble with your Home Services order. If you have any further questions, feel free to reply directly to this e-mail.We look forward to working with you in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: The issue is not resolved. The same cycle continues. When Amazon initiated the disbursement today, I was once again sent an erroneous invalid credit card notification and my disbursement was delayed/blocked again. Amazon has yet to identify and correct the technical issue on their end that is responsible for this error. As a result, I still have not received a disbursement since June 2016.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: This is an inequity and I beg for more advocacy on my behalf. My complaint not apply to the A to Z guarantee the vendor refers to. As previously stated the item I purchased was satisfactory. However, the payment method was arbitrarily chosen by the vendor with no authorization and no prior registration of the Amex credit card they have on file. This was one (1) of three (3) orders placed on the same date. I cannnot understand why the other two orders addressed and points reinstated and this one is not. My claim was presented within its time limits and procrastination on this matter was not my fault.  I find Amazon's response un acceptable and grossly unfair, more so after being extremely fond of their operation and their policies.I am not asking for a free ride all I wish for is a regular payment by credit card, check, whatever means it takes in exchange for was is rightfully mine: my hard saved membership points.Thank you!      
Sincerely,
[redacted]

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with pricing issue. This is certainly not what we want our...

customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems. I've escalated this directly to the appropriate Management Teams. We value your feedback and realize your experience reflects on our company as a whole.The [redacted] were listed with an incorrect price on our website for a short time; this error has since been corrected. Our sellers work very hard to accurately list their products, but on rare occasion a pricing error may occur. I'm sorry for any disappointment this causes.I've checked the details for order #[redacted], and can confirm that it's canceled. This canceled order will appear in the Cancelled Orders section of Your Orders www.amazon.com/yourorders. You weren't charged for the order, though you may still notice an authorization. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the Prime extension. I understand that you were promised an extension of your Prime subscription by our customer service.I've checked and can confirm that we've successfully extended your Amazon Prime membership by one month. The membership will now end on April 17, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
 I pay for two day delivery and that is what I expect.
 If Amazon's warehouse could not ship the item the day I order it, they should have sent it next day air the next day.
I will not let Amazon  problems become mine.Sincerely,[redacted]

Hello [redacted],
I am Wilmani from amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear that your amazon account is closed and you have gift card balance of $375 in your account....

To resolve this issue, I have collaborated with our account specialist team and waiting for an update from them. I will write back to you with an update on October 25, 2016.
I appreciate your patience and understanding while I continue to work on this issue.
We look forward seeing you again soon.
Regards,
Wilmani

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear your carpet was damaged with the use of Stress Relief Squeezing Ball.I've carefully...

reviewed your account and correspondence with us. Although I completely sympathize with your situation, I'd like to confirm the information you originally received in chat correspondence is correct. We won't be able to reimburse for the carpet repair cost.I see that we have issued full refund for the ball in the amount of $4.95.  Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]We would not be able to provide any further compensation in this regard.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088We understand your viewpoint, and we're sorry that you're so disappointed by our decision.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

To Whom It May Concern:
 
My name is [redacted]. I submitted a complaint against Amazon.com this evening concerning a delivery. I put down the amount of my purchase of two (2) of the Vakind Weekly Medicine Storage 7 Day Tablet Pill Sorter Organizer Box Holder Container for $46.72. It should...

have been $6.72. Could you please make the change for me on my complaint?
 
Thank you.
 
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]