Amazon.com

Complaint: [redacted] I am rejecting this response because:I appreciate your apology but once again you did not provide any new information besides telling me to contact TRS which is what I've been doing for over a year with no resolution You must not understand United States Bankrupcy law, which not following the code of bankrupcy is a federal chargeIt's obvious that Amazon does not care about long term customers I would think that with the power amazon has, a single phone call to TRS by you would resolve this entire situation I am very disappointed in the lack of confidence shown by Amazon and even more concerned that they cannot reply to a complaint besides using automated statements which is no better than dealing with RobotsI am a Cuban-American, just as the CEO of Amazon isHe would be disgraced to hear about how his people have been treated by his companyI will be emailing him directly if this fails to get resolved in a humane nature Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: where was the price adjusted?Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in so much as this incident does not occur again Sincerely, [redacted]

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your order wasn't shipped out on time and this is really not what we want you to experience.I've checked your order# [redacted] and see that the item is out of stock and it took time for us to get more of these items from the manufacturers and I do apologize for the inconvenience caused.I now see that the item was shipped out and delivered to your garage and we appreciate your business with us!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the issue with the price change or fluctuation for the 'Bluetooth Headphones, Wireless Earbuds Stereo Earphones Cordless Sport Headsets' you've ordered on a deal.As mentioned earlier, we’re continuously working to provide the best possible prices and prices do change from time to time.I understand your concern regarding the price of the item advertised during the deal was higher[redacted] , I want to assure you that we value your business as well as your feedbackI've forwarded your feedback along to our teams internally so your experience can be reviewedCustomer feedback like yours really helps us continue to improve our store and services.We appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However they need to stop this deceptive practice When I clicked the free day shipping if it was only if you joined prime and had a chance to reject but it just charged my account with no notice.Sincerely, [redacted] ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in getting back to you.We couldn’t accept your review for Universal Brother Black Toner Cartridge because this product received an unusually high number of reviews in a short period of time.When this happens, we temporarily allow only Amazon Verified Purchase reviews of the productAn Amazon Verified Purchase means that the person writing the review purchased the product at Amazon and did not receive the product at a deep discountThere is no limit on Amazon Verified Purchase reviews.You may try to submit your review in a few weeks.For more details, please see our Community Guidelines:http://www.amazon.com/review-guidelines/https://www.amazon.com/gp/hel...⇄ [redacted] Thanks for your patience and understanding.Regards,SapnaRAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, so long as the refund promised by Amazon is made.Sincerely, [redacted]

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you've had such a frustrating experience dealing with these unauthorized chargesI completely understand the stress and frustration caused by financial issues and we want to ensure prompt resolution of this issue.You're right - you've not received the quality of service we expect for our customers, and I'm reviewing our training and tools in place to see where they can be improved.I checked your transactions and couldn't find any chargesWe'll need to continue this investigation over the phoneBefore you contact us, please check with authorized users of your credit cardI'm adding some additional information which might be helpful, I'd recommend checking with the other potential authorized users of your account:- Do you have a son or daughter away at school who is authorized to use the card? Have you asked them about this charge?- Do you have a spouse, friend, relative, or co-worker who has access to your card number and may have placed an order?- Do you have another Amazon.com account with a different e-mail address where you might have used the card?- If you've placed any gift order in the past and might have added this addressIf you are seeing a unauthorized charge on a billing statement from Amazon.com, we ask that you please call our customer service as soon as your are ableWe have a dedicated charge Inquiries team trained to locate transactions help you determine if they are legitimate or fraudulent.Since e-mail is not as secure a method of transmitting a credit card number, please call us with this information- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here: [redacted] Note: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Thank you for your understanding and I hope you visit us again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the frustrating experience you had with one of your recent amazon order.I understand that a hardware is missing for the item you received and we have issued a 50% discount for the same.However, I understand that you found that the item was used and need an additional 25% discountUnfortunately, we can't be able to offer any further compensation on this orderHowever, you may return it before August 13, for a full refund and I can arrange a UPS pick up to return the item.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm Abdul [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I apologize for the inconvenience while playing your downloaded music.But as previously mentioned, we cannot send you a refund check of $and this is the reason a promotional credit of $has been issued to your account and it will be automatically applied to your next order which is sold and fulfilled by Amazon.Further, as requested, I've applied additional $promotional credit to your account which can be used on the products which are sold and fulfilled by AmazonPlease note that you cannot view your promotional credits but they will be automatically applied to your order and can be seen on check out page.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, [redacted] S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service and I appreciate you taking time in bringing this to our attentionI'd like to assure you, I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concernsI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I understand that there is a credit card account opened on your name with chase bank whereas you've never signed for thisI've reached out to our internal team for an investigation and I'm personally following up with this issueI'll get back to you with an update as soon as I hear from them.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I contacted my publisher and distributor before posting this complaintMy book is, and has been, continuously availableFurthermore, my distributor informed my publisher that this is a "pricing cadence issue" on Amazon's end, per Amazon's own admission to themAnd, Amazon has not yet fixed itWhy? According to my distributor, the largest book distributor in the world, the "pricing cadence issue" means Amazon has been submitting the book orders at the wrong price to the distributorTheir system then rejects the order because it's for the wrong priceAccording to my publisher, this has been occurring for monthsIt seems odd that a high-tech company like Amazon can have this type of error, and have multiple orders for books by a variety of publishers rejected, has receive numerous complaints about this error over a period of months, and only this week discovered the problemFurthermore, the distributor says Amazon has not yet given them a date for fixing this alleged "error."I have lost sales because of this and so have many other authors and publishersAuthors, publishers, and even Amazon's book-buying customers have wasted time and money trying to buy books and Amazon has provided them all with a brick wall, continuously blaming the publishers and distributors for this errorMost troubling of all is that I received the same excuse in this message, sent by Amazon to the Revdex.com, that I've been given by Amazon for the past several weeks...yet Amazon has known about this error for several daysWhat's really going on?Reply from [redacted] *** · March at 8:am Sincerely, [redacted] ***

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about trouble you've had with return of incorrect items.I've checked with our returns center and confirmed that we haven't received the item "nuvison tablet".I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Jessica with Amazon told me to throw my product in the trash and Amazon would send me another one, when I could have called the manufacturer and they would have replaced the product, now I do not have the product to send pictures of the rust to let them replace the product Jessica with Amazon was not trained properly and gave me the wrong instruction Amazon needs to replace the product.Sincerely, [redacted] ***

Hello [redacted] ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business daysThanks for giving me time to find the best solution Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order # [redacted] for "NordicTrack T S Treadmill " and I appreciate you taking time in bringing this to our attention.I understand that this order was cancelled without any notification and you aren't sure as to why it was cancelledI've reached out to our internal team regarding this and I'm personally following upI'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with your item " $Prepaid Alarm SIM Card ".You've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.Upon checking, I see that in order to process refund for this item you need to return the defective item back to us so that we can process refund.Please do understand that without returning item we won't be able to process refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I pay monthly fee for Amazon prime when I was able to ask questions and give reviews also now that I can't ask questionsI Sam still paying the same fee If I can not fully use Amazon prime features then I should not have to pay the same feeI'm upset over thisI want to know what I've done wrong I want proof Sincerely, [redacted]

Hello, We are unable to assist buyer with the Order ID [redacted] To be eligible for coverage, the day to file the claim must be three calendar days past the maximum estimated delivery date or days from the order date, whichever is sooner If buyer does not receive the order by December 24, 2016, please let us know and we will reopen your claim In summary, we will not able to assist buyer as the it has not passed the maximum estimated date of delivery Thanking you,