Amazon.com

Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry for any disappointment this has caused As mentioned earlier, we are unable to refund the order since return is mandatory [redacted] , I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website We look forward to see you soon

Hello [redacted] , I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear you're having trouble accessing your account In this case, I request you to please try resetting the passwordSince our usual password reset methods won't work for this specific situation, you'll need to contact our password specialists by phone using the following link for a manual password resetThey're available hours a day, days a week http://www.amazon.com/passwordreset If you still face any issues please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C Amazon.com http://www.amazon.com / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because:Sincerely,*** [redacted] I don't know what their response means I need layman termsit sounds like they have an issue with me opening accountsThat's understandable but my argument to that would be I only opened an additional accounts because my original account was blocked for no reasonSo I wanted to sell andi assumed I could by making another account amazon sure as well allow me to buy which is messed up I need my account reinstated I'm still unsure of the issue you have yet to tell me

Hello from Amazon.com We completely understand the customer's rejection for our reply on the complaintHowever, as the debit of the seller's account is valid by policy and agreement which they are made aware beforte joining the Amazon.com platform as a seller, the seller's appeal now and further will be deniedPlease close this complaint in our favor Thank you

Complaint: [redacted] I am rejecting this response because: Thus response does not resolve the issueThe biggest part of the problem is that I have not received even one call back from your company (including you) If you would have bothered to speak with me even one time to understand what I wanted or would accept as a resolve you would have known that I have no connections or dealing with the credit card companies from back in & would need to have the money refunded back to my Amazon gift card accountIn fact if you would have even bothered to check the notes on the account you would have known that as well Instead you read the Revdex.com complaint & went into action without actually speaking with or trying to understand THE CUSTOMER! This illustrates perfectly the problem with your "Customer Service" Sincerely, [redacted]

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you've been blocked to access your account due to security issues.We received your documents, and restored access to your accountTwo-Step Verification is now disabled.You can manage Two-Step Verification and reactivate this setting in the "Login & security" section of Your Account.If you still face any problem accessing audible services, you may reach out to our account specialist team for a quick resolution.http://www.amazon.com/gp/help/contact-us/general-questions.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth TAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this situation has causedI understand you are upset[redacted] , when you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizationsRest assured that we won't charge you until the order enters the shipping processCharges which you see on account are just authorizationsWe actually charge once order gets shipped.Upon checking, I see that we were unable to charge the card initially, later total order charged in parts based on the shipments which were shipped separatelyI've reviewed your email and the information you've provided is regarding the authorizationI would suggest you dispute the extra charge with your credit card company.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:is non-responsive to original complaintthey should have shipped the entire purchased items when it was available, and not wait until it was unavailable to use unavailability as a excuse nearly four months after order was placed, and months after a partial shipment was sent Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: There should be some kind of way to make it bettersince for example "If I was to go to a store and buy something that was a low price for a limited time and I have the item in my cart as I am going to check out its ok for someone else to reach in my cart and take it to purchase it for that low pricethat would mean I wouldnt get it and someone practically stole it from my basket." Also all of the customer representatives were Rude and was very nice at allI'm also sending some pictures in regard to this matter since I got all the way to the "complete order screen".Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Please send me a return labelI want to return the item and be done with itMy bank states I was CHARGEDIt's not an authorization, and YOUR EMPLOYEE told me YOUR SYSTEM was messed upSo amazon yet again, messed up my accountAnd IM paying for itPlease send me a return labelI want nothing to do with Amazon again after this Sincerely, [redacted] ***

Hello [redacted] I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with the gift card purchased.I've checked and see that it may have been used by someone elseWe are unable to resend or refund the gift card.I've reviewed all your contacts with our customer service team and I was to assure you that the response you received is correct.As we are unable to resend or issue refund, I request you to contact the bank that issued the credit card used to purchase the gift card(s) and dispute the chargeThe bank will send paperwork for you to sign to verify any unauthorized chargeYour bank will then pass the appropriate paperwork on to us.As mentioned in our gift card fine print, the risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicableWe are not responsible for lost or stolen gift cardsThe terms and conditions for Amazon.com Gift Cards are posted on our website here: [redacted] I understand this isn't the outcome you'd preferHowever, at this time we're unable to offer any other solution.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the recent card decline on order # [redacted] and the information you've been givenWhile I know you're disappointed with our stance on this matter, I want to assure you the information you've received from our customer service team is correct.I see that your order was cancelled because we were unable to charge your MasterCardAs the payment on the order has failed, you haven't been charged for any of the items; but an authorization may be visible on your accountThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.As mentioned, the decision to accept or decline a charge is not made by usAfter we submit the charge to the bank, all decisions are made by the bank regarding the chargeUnfortunately, we are not informed of the reasons when a card is declined; the bank simply declines the charges when we submit them for approvalI’m not able to provide you with a definitive answer as to why these attempted charges were declined because the card issuer doesn’t provide us with those detailsIf you would like to get a definitive answer as to why the charge was declined, you'll need to contact the card issuer.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This is unacceptableDid you not read my complaint? I called in on Oct to have those charges removed and stated I did not want the trialSo, why did they show up again in November Either your staff is incompenent or your company is a scamI need the charges refunded from September as wellLike I said, I have never bought any books, just downloaded the free ones It is ashame how you get over on consumers with hidden fees The attachment explains this as well.Sincerely, [redacted] ***

Hello [redacted] ,I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the status of your order and see you've filed a charge dispute with your bankAs you have disputed the charge, we aren't able to proceed with the A-z guarantee claimYou can find more information here:http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=U...⇄ [redacted] At this point of time, we aren't able to issue refund or proceed with our A-z guarantee claim as the dispute is still being processed by your bank and pending an outcome of the charge disputeIn this case, I'd suggest you to contact your bank regarding the status of the dispute.I hope this helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Revdex.com: Dear friends at the Revdex.com, I am writing to let you know that the complaint referenced above, # [redacted] has been satisfactorily resolved as of today Amazon has sent me a $gift card which will honor the original offer, and I am satisfied with this response Thank you for your help in this matter Sincerely, [redacted] ***

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your account.I was looking into your issue and noticed our Account Specialists have already reinstated your accountI've contacted the appropriate department so they can investigate this situation to avoid situations like this in the future.I understand that you've already purchased the items from eBayHence, I've requested a refund of $ to your original payment methodYou'll see the refund on your credit card statement in the next 3-business days.Regarding account close: I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Pay account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :h [redacted] If you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the refund of Digital Music on your account.Since this is a unique situation, I'm collaborating with our Digital Music team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the order # [redacted] which hasn't been deliveredI'm sorry for the inconvenience caused.I've checked your order and see that the orders were sold and fulfilled by the sellers on our websitePlease understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller and we cannot replace the order.Please note that all Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.As we are unable to replace the item, to help you with this, I've requested a full refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here: [redacted] I understand that you still need the itemI would request you to reorder the item with fulfilled by amazon with one day shipping and I will remove the shipping costs for you to makeup for the inconvenience[redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about problem you had regarding promotional code with purchase of " Forza Horizon ".Please do understand that as mentioned earlier by our CS team, bonus offer is limited to one per customer, so even though you ordered more than one item you should have only received one promotional code.Upon checking, I can confirm that you've received an email with promotional code on July 12, 6:PM which clearly states terms and conditions that this is one per customer account.I request you to please go through terms and conditions page which is listed below:http://www.amazon.com/gp/promotions/details/A2CKFVSV56YH7O?ref_=pe_1534260...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized charges on your card.I've checked and see that our concerned department already investigated this issue and closed the fraudulent account which used these gift cardsHowever, to proceed further, you will need to dispute the charges with your bank.As mentioned by our account specialists, It may be helpful for you to know that under U.Sbanking regulations (Regulation Z - the Truth in Lending Act), in most cases, you have the right to withhold the unauthorized charge from payments to your bank until the matter is resolvedWe also encourage you to report the crime to your local law enforcement officialsAlthough we can't provide you with any further details about the charge to your card, we'll cooperate with your bank or local law enforcement if they contact us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com