Amazon.com

Complaint: [redacted] I am rejecting this response because: I never got the other two items Furthermore this was a gift and embarrassment that it didn't arrive within guaranteed time Amazon should be ashamed they hired an inadequate employee to respond Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We have reviewed the status of this KDP account and our decision remains finalIn response to their concerns with negative feedback on an order, The feedback "package was open and there were only bags to very dissatisfied will not purchase from them again" left for order [redacted] does not meet Amazon's criteria for removalWe encourage the seller to work with the customer to resolve any issues regarding the transactionThe customer may choose to remove the feedback if they feel it is appropriateIf the customer does not wish to remove their feedback, the seller may post a response which will be displayed alongside the customer's comments within the seller's feedback ratings pageAdditionally, products listed in Used - Very Good condition must meet the following criteria: "A well-cared-for item that has seen limited use but remains in great conditionThe item is complete, unmarked, and undamaged, but may show some limited signs of wearItem works perfectly." As this item was incomplete, it would not qualify as Very Good per Amazon policies

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order.We are passionate about our customers and hope that passion shines through and helps to provide a great customer experience overall - I'm disappointed that wasn't the case in the example you've shared.I completely understand your disappointment with our service hereThis isn't what we want for you and I hope you'll consider it an exception to our usual excellent serviceI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback to each and every customer service representative/leadership, who couldn't assist you accordingly, in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team.As a Prime Customer you intended to receive the items on time, but we haven't met that standardPlease accept my sincere apologies regarding the delay with your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery datesWith that said, I've forwarded your feedback about delayed orders and packaging to our shipping department--I know they'll want to hear about your experience.I've checked and see that the order was shipped by us on February 29, to be delivered on March 1, However, looks like the package was delayed due to some issue with the carrierI apologize for any inconvenience.As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.As the order was delayed, I've issued a full refund of the shipping charges for this order in the amount of $This refund will appear as a credit to your payment card within 3-business days.We'll send you an e-mail when the refund is completeYou can also see completed refunds in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Further, I see that you've returned the "Gates Thermostat"In this case, I've requested a full refund of $for the Gates ThermostatThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceWe are unable to issue additional compensationI understand this isn't the outcome you'd preferHowever, at this time we're unable to offer any other solution.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:It's unacceptableI may end up not using Amazon as much as I did beforeSadlySincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough the reason stated is not true, since items were at MSRP at the time of the order and not discountedThank you.Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear of the poor experience you've had with the items arrived in such conditionI can certainly understand the need for quality product when you depend on it, and it's disappointing to hear this product wasn't the quality item you were expecting.Since these items not arrived as expected, I'll make your feedback on this item is passed to our internal teamBefore we ship any product, it undergoes several stages of quality checks as it's always our intention to provide only the highest quality items to our customersI'm sorry for any inconvenience that this may have caused.With respect to the BmcgLozenges and Qunol Ultra CoQ bottles, I've gone ahead and processed a refund for order # [redacted] in the amount of $& $The refund has been sent to the payment method used to place the orderPlease allow 3-business days for this to appear on your statementWhat you describe in your email sounds very unpleasantPlease accept my sincerest apologiesWhen you're having to invest so much time and effort into taking advantage of the convenience of online shopping, it certainly takes away the convenience factor.As mentioned earlier, Since Amazon Prime benefits was used, you received a prorated partial refund of $for the remainder of your membership to your CardUpon deep dive I see that we've already issued refund for Amazon prime membership for $on April 17, Please see the below information Plan History that took place in your account:Start Date End Date PlanMarch 6, March 15, Prime Paid MonthlyFebruary 6, March 6, Prime Paid MonthlyDecember 1, February 6, Prime Paid MonthlyNovember 1, December 1, Prime Paid MonthlySeptember 1, November 1, Prime Paid MonthlyApril 17, September 1, Prime club annuallyMarch 17, April 17, Prime club annuallyWith any business, there is a cost to sellers for accepting returnsWhen a customer makes a "no-fault" return of an item that has no problems, we ask that the customer assume the cost of return shippingIn addition, the seller may determine their own options for returns that are not due to their errorThe seller may choose to refund only the cost of the merchandisePlease contact the seller directly for return shipping options.When reviewing whether a seller has upheld fair standards in these matters, we apply the same guidelines used by Amazon.comYou can find these guidelines outlined on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=901926Thanks for making sure we’re aware of your experience, and we look forward to serving you in the future.Regards,Raghavender S.Amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand that your concern regarding the return delivery scan for one of the item on the order # [redacted] I've checked the order and see that both the items tracking details shows that the item is delivered to our fulfillment centerAmount of $was issued to your gift card balance and another $was split into two and $was given to your reward points and $was issued to your discover cardYou can view the refund in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please be assured that both the items are returned to us and a refund is also processedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: ***please see attached [redacted] Sincerely, [redacted] June 12, 2017BETIER BUSINESS BUREAUP.OBOX 1000DuPont, WA 98327Dear Sir/Madam;Sub: Complaint ID [redacted] Mobile: [redacted] Ref: Revdex.com Message date 06/10/2017With reference to the complaint ID subject cited; I read both the messages of Revdex.com and Amazonrepresentative Mahesh B***.In his statement, Mahesh B [redacted] of Amazon.com tried to resolve the issues concerning refund for thearticles returned and asking me to contact the Sellers while he will be able to issue $aspromotional credit on my account so that I can keep the items and not return themThe promotionalcredit can only be used on items which are sold and shipped by Amazon.com.I, understand the helplessness of Amazon.com; although it remains as hub to sell merchandise fromother traders and there is no meaning in asking me to contact the traders and seek refundI am in noway concerned to themIt is the sole responsibility of Amazon.com to prevail upon the Sellers to make arefund for the articles already returned to the Amazon destination at Amazon Fulfillment Services 172Trade Street, Lexington, Ky All the items except one after Shave Balm (sold and shipped byAmazon) were delivered at the Amazon destination by UPS on May 17, 2017.On 05/13/I managed to contact with an Amazon representative, WINDY [redacted] withher I pleaded for taking back most of the items shipped by Amazon.comShe asked me to put all thoseunwanted items in a box and that she would soon send a label and take the box to the nearest UPScenterShe also said that refunds are processed within business days once the items are received andthat I would receive an email message confirming refundBut in her talk she did not say about theoutside traders who sold most of the items thru Amazon.com.Once again I want to submit a vivid description of unwanted items shipped to me by Amazon.comTheitems with their full description are as follows;Akademic Men's short sleeves button down priced $sold by Amazon.com LLCL'Oreal men expert after shave balm priced $sold by Amazon.comL'Oreal men expert hydro energetic after shave balm full oz Pack of priced $sold by [redacted] ***CR 3V Micro Lithium Coin battery PCs priced $sold by [redacted] L'Oreal men expert hydra energetic Quenching Gel-Pump ML priced $sold by [redacted] **L'Oreal Paris men expert hydro energetic posy shave balm ml priced $sold by [redacted] I returned all the aforesaid items serial to serial 5, except one after shave balm in serial number l.Now all the returned items are with Amazon.comThe total amount I paid to Amazon.com thru my Chase Credit card ending [redacted] is $ [redacted] $8.61towards shipping charges.In fine, I would like Mahesh B [redacted] of Amazon.com to resolve the issue judiciously taking intoconsideration all the facts surrounding the alleged Gift orders and come to a decision that is agreeableto once consciousness.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The returned item was postmarked within the 45-day time frame, and an Amazon customer service representative told me that a postmark date within the 45-day time frame qualifies me for the A-Z policy refundAlso, the tablet was delivered to the seller, according to tracking by the US Postal ServiceMillions of people receive mail this way daily, and the seller is no exceptionThe package was delivered, and I am not responsible if the seller lost the package once it was in the seller's possessionI would like a refund, or a tablet that works that is comparable to the one that I ordered Thank you Sincerely, [redacted]

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to learn that your amazon.com accounts are getting closed and not allowing you to open new onesI apologize for the inconvenience this has caused I've checked your email address and did not find any amazon account related to this email addressIn this case, I would request you to provide the email address of the amazon account which was closed so that I can collaborate with our account specialist team and get back to you with an explanation and resolve the issue for you Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.We have restored your access to this account and processed any pending ordersYou can track the progress of your orders in the "Your Account" section of our website.We will notify you by email when we send your orders Best regards,Bhaskar A.Thank you.Amazon.com

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see that the card used on your orders # [redacted] and # [redacted] was processed as a PIN-less debit transactionIn most cases, once a PIN-less Debit refund has been submitted, the issuing bank will post it to your account within business days.While I understand you do not wan wait for those many days, we cannot expedite the process, as it depends on your financial institutionPlease contact your issuing bank for further assistanceThey can clarify how long it'll take to post the refund to your account.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this is happeningYou can e-mail them directly at [redacted] Please include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinent (if you incur any overdraft fee -mention the amount and forward the statement)We appreciate your understanding and patience.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I had receded and accepted the partial refund via e-mail to the seller on 23, MarchBut the seller still don't respond meAs the first e-mail to seek help from your service which help me to get the totally refund and needn't return them back, the a-z guarantee was applied by your helpNow the a-z was cancelled, I felt very angry that I receded a lot and accept the seller's $partial refund, the seller didn't replay me till now The attachments were evidence which proved my speechNow I apply to Revdex.com to help me arbitrate the whole dispute, I expect the whatever a-z guarantee was applied or not the amazon should protect customers' reasonable profit and punish those violated trade rules seller Sincerely, [redacted] ***

Hello [redacted] ,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused.I see you placed this order with our subsidiary Warehouse Deals which offers deep discounts on open-box, like-new and used products on Amazon.com.With Warehouse Deals' inventory constantly changing, we're neither able to replace your orderPlease visit our help pages for complete details on Warehouse Deals:http://www.amazon.com/b?node=10158976011I see that you've contacted our customer service about the price matchI want to assure you the information you received from our customer service on Wednesday, September is correctWe do not offer price match for same item from other sellers to items listed through Warehouse Deals.As per return tracking information, I see that this package is in still in return transitAfter the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then refunded after it's processedWe'll send an email once the refund is issuedI expect your return to complete soon.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , amazon's service person actually sent me a link for a bed sets (sheet sets)instead of bed in their response aboveI Just hope amazon.ca is as professional as the amazon.com in the future Sincerely, [redacted] ***

Hello, We are unable credit the seller for this transaction since the seller did not provide a tracking number at the time the claim was filed In summary we are unable to take the action requested by the seller as there was no tracking number provided for this order Sincerely, Ajith

Complaint: [redacted] I am rejecting this response because: I am an still waiting on the other half of my order!!!!!!!!!!!! Sincerely, [redacted]

Hello,We retain the right to immediately restrict or prevent access to our siteWe removed this seller’s access and placed a hold on any funds in their account because they may be using our site to engage in fraudulent activityDue to the proprietary nature of our business, we do not provide details on our investigation methodsIn accordance with the terms of this seller’s agreement with Amazon, we will not be transferring any funds to the sellerIf we determine that a seller account has been used to engage in fraud or other illegal activity, remittances and payments may be permanently withheld.For more information on this policy, the seller can search for “When will I be paid?” in Seller Central Help.Sincerely, Seller Performance TeamAmazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The package was damaged sent back too meI told the buyer if it is sent back too me in good condition, I would issue a refundSince, it's damaged, I have to repairI have to take the computer to the repair shopDon't think amazon should at least pnly give the buyer a partial refund?Sincerely, [redacted] ***