Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your concern regarding the Google play feature which lets you check a box "Block explicit songs in radio".Please be informed that is feature is currently available only for Amazon prime StationsSongs played on Prime Stations may include explicit contentYou can use the "Thumbs Down" icon in your playback controls to skip the currently playing song and remove it from the station's rotationSong skipping is also unlimited with Prime Stations.Please note that tracks that are removed from a Prime Station by using the Thumbs Down icon cannot be added back to the Prime Station.As mentioned, this feature is currently unavailable with Amazon Music and we aren't sure if or when this feature would be launchedRest assured, I've passed your input to the Amazon Music team for consideration as we make future improvementsCustomer feedback like yours really helps us continue to improve our digital music service.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry about the problem with your refund.I understand that you want the refund to the original payment method instead of gift card.Refunding to your gift balance isn't the default way that we process all refundsThis option was the option selected during the online return process of the orders in question.We understand that mistakes can happen, and that you did not intend to select this option for the items being returnedWe can easily fix this mistake as long as the gift funds have not been usedIf the returned gift credit has been partially used, then we can make an exception.In this case, I've made an exception and have issued a refund of $to your store cardYou will see the refund within 3-business days on your store card statement, Also, I have removed the gift card funds of amount $from your account.For all other questions, please contact Synchrony Bank's Amazon Store Card Customer Service at 1-866-634-(hours a day, days a week).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Maryahttp://www.amazon.com

Hello,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem you had with your account and the Gift card balanceCurrently, I'm reaching out to account specialist team to inquire about this, and I will follwith you once I have some additional information.It's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,Due to the recent Performance investigation, the seller's funds have been placed in reserve statusAmazon reserved the right to hold funds while the investigation taking placeThis process is outlined in the Amazon Services Business Solutions AgreementHere is a link to this agreement for reference:https://sellercentral.amazon.com/gp/help/help.html/?itemID=1791&ref_=x...⇄ investigation has concluded and the sellers funds will be disbursed to the bank account on file on Dec26.Thank you

Complaint: [redacted] I am rejecting this response because: This is the same old excuses I get every time this happensIt’s time to stop making excuses and do something to correct the problem Sincerely, [redacted] ***

Greetings from Amazon.com,To report a possible violation to our investigations team, select "Report a violation of our rules" on the Contact Us form and enter the details: [redacted] Please be sure to include the following information, as applicable: [redacted] The ASIN/ISBN of the item's detail page and the product title [redacted] The store or business name of the seller you are reporting [redacted] Your order ID [include this if appropriate] [redacted] A concise explanation of the violationAll reports are thoroughly investigated by our investigations teamFor privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriate

Hello [redacted] , I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that the "ShareProfit Heat Presses Digital Swing away Hat Press in Multifunction Sublimation Heat Press Machine for T Shirts Mug Cap (IN 1)" you have purchased was defective when it arrived.Since this order is being sold and shipped by a Marketplace Seller, any issues regarding the order needs to be addressed by the sellerI appreciate you have done the right thing by contacting the seller.Further, I've checked the order # [redacted] and see that the seller agreed to refund $if you wish to get it fixedI would request you to kindly reply to the seller if its acceptable so that the issue can be resolved quickly.If the seller is unable to help, you can go ahead and file an A-to-z guarantee claim so that our guarantee team will be happy to help you.For eligible orders, you can file a claim by entering your order number here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you have any issues in filing a claim, you can always contact us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: there has been no refund issued My bank can back this up This response from Amazon is simply a "status" on my account that says "Refunded" with a date There has been no proof (no reference numbers provided) that can prove a refund has really been issued because it has not In a conversation I had with Amazon supervisor on Monday 12/7/15, named Tasha W, I was promised that the matter was with the banking department at Amazon to provide these numbers She told me I was have an email back containing these numbers before Noon on the same day I received an email from her the next day (attached) that proves there is still an issue with Amazon because they were unable to provide proof over hours later.Sincerely, [redacted]

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that your bank need details of transactions that were made on your payment methodPlease find details below: Order ID: [redacted] Charged on March 4, and refunded $on May 29, - - Reference Number [redacted] Order ID: [redacted] Charged on January 28, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on June 2, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 3, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on June 2, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 17, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 11, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 16, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on March 4, and refunded $on May 29, 2017-- Reference Number [redacted] Order ID: [redacted] Charged on March 24, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 23, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on March 8, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on May 16, and refunded $on May 29, 2017-- Reference Number [redacted] Order ID: [redacted] Charged on May 16, and refunded $on May 29, -- Reference Number [redacted] *15, Order ID: [redacted] Charged on July 19, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on June 2, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 3, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 11, and refunded $on May 29, -- Reference Number [redacted] .Due to account security issued we won't be able to provide details of credit card numbers or last and first digits of card.I hope this information helps.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I understand your concern regarding the delivery status of order # [redacted] .As mentioned earlier, appropriate training has been provided to the agents who gave incorrect information about this order.Since carrier website confirms that all the packages in this order are delivered to mentioned U.S. address, we're unable to replace them or issue a refund. Please visit 'Risk of Loss' section in our help pages for more details:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry, after a thorough review, we have decided not to restore your full access to this account. ... We have closed this account because our records show that we closed another related account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site. Also we will not be able to issue a refund for the Gift card balance.If you had open orders on this account, those orders were canceled when we closed the account.You can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept any additional orders placed under a new account, and we won't issue further refunds for those orders. We've forwarded your comments to the appropriate team for review. I appreciate the time you've taken to share your thoughts.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello, We have looked into the issue and credited the seller for this transaction. In summary we have taken action requested by the seller and given a full credit for this transaction. Regards.

Complaint: [redacted] I am rejecting this response because:I wanted to cancel earlier; amazon refused They refused to get manager or even give names The post codes given were and let this farce continueI missed black Friday sales because of their portal negligence I suffered from pain and suffering from lack of gifts Sincerely, [redacted]

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that the item you received is defectiveThis is really not what we want you to experience.I've checked your order# [redacted] and see that the item was delivered to freight forward addressSince this item was sent to a freight forwarder, we're unable to replace or refund it.If you'd like to return the item you may, provided that you're responsible for all costs associated with returning it to the U.SYou can find Amazon's return address and view a return mailing label via our Online Returns Center:http://www.amazon.com/returnsThe pre-paid return mailing label provided by the Online Returns Center is for U.Sdomestic shipments onlyIn order to use this mailing label, you must first return the item to a U.SaddressFrom that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.More information about using a freight forwarder is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId= [redacted] I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted] I am rejecting this response because: It does not resolve my complaintI understand that Amazon has decided - for its own reasons - not to act on my behalfAmazon wrote "Unfortunately, we'll not be able to contact them on your behalf or issue a refund for the return shipping chargesThe quickest way to have this issue resolved is to contact the manufacturer directly for a replacement." I did contact the manufacturer and he was unhelpful tooI am very disappointed.Sincerely, [redacted]

Hello ***, I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset I've checked your order and we expect order # [redacted] to be delivered by January 5, I'd like to inform you that our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display during checkout If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentYou can find more information here: https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe prime membership extended to Friday, March 24, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C.Amazon.comhttp://www.amazon.com / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because: Amazon STILL DOES NOT UNDERSTAND As plainly as possible; I am getting information through my email account, from amazon, that should NOT be coming to meThis information is on Amazon orders from a company whose email address is ***@santa-deals.comThey contain order information, to include customer name, address, telephone number, etc I have a seller account with Amazon, but have never used itI have no items for sale, and have not sold any Amazon is sending me email from irate customers, who I have never heard of, and they are using MY NAME, which proves that Amazon has given their customers my PRIVATE data Amazon is sending me emails threatening to debit my seller account in the amounts of hundreds of dollarsTHIS IS WRONG, AND MUST STOP IMMEDIATELY I HAVE CHANGED MY EMAIL IN MY SELLER ACCOUNT, BUT I AM CONTINUING TO GET EMAILS FROM AMAZON USING THE OLD EMAILTHIS IS CONCLUSIVE PROOF THAT MY EMAIL ADDRESS IS IN THE ***@santa-deals.com RECORDIT MUST BE REMOVED, AND CHANGED TO THE CORRECT ONESincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I need a confirmation email saying I will get the $promotional certificate and I need to see it in my account.I ordered two computers and I never canceled the second computerAmazon canceled the second computerI called [redacted] on Friday 12/29/and they were shipping the second computerI called [redacted] on 12/30/and they were confused why Amazon cancelled the second computer and said it was already shipped to me from their facility.The is part of the email I received from Amazon on 12/30/saying they canceled my order (NOT ME!):Hello,Due to a lack of availability, we will not be able to obtain the following item(s) from your order: "CybertronPC Electrum QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard Drive, Windows Home 64-Bit"We've canceled the item(s) and apologize for the inconvenienceIf you see a charge for the canceled item, we will refund you within 1-business days Sincerely, [redacted] ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know you have not received your order # [redacted] I realize the fact you have been waiting to receive this order and it never arrived is understandably frustratingThis order was shipped via UPS carrier and tracking was not updated by the carrier.Considering the package as lost we issued a full refund of $for this order towards your original payment methodAdditionally, to make up for the inconvenience and as an exception we issued a promotional credit of $20.00, a free one month prime extension and additional refund of $for the price difference on the new order that you placed # [redacted] .I apologise for any confusion and incorrect information provided to you by our customer service teamWe've issued a full refund for the item that you have not received and provided credits as compensationUnfortunately, we are unable to provide any other credit and I hope you understand our limitations.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm sorry to hear that your wife has been unable to access her amazon accountI've asked our account specialty team to re-review the account, but it'll take a 2- business days for them to get back to you.They will email with you an update.Thanks so much for your patience while our account specialty team works on this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mohammed G.Amazon.comhttp://www.amazon.com