Amazon.com

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the issue you've experienced with no rush credits.Since this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to try their best and work on a resolutionI ask that you please allow me 3-business days to research the issue further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hi,In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on September 24, The seller was notified of this decision by e-mail on that dayWe took this action because our records indicate that this seller lost their Amazon.com selling privileges under another accountOnce selling privileges have been removed, sellers are not allowed to establish new accountsDue to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are relatedAfter thoroughly reviewing the accounts, we have decided not to reinstate their selling privilegesSincerely, Merchant Review Team Amazon.com

Complaint: [redacted] I am rejecting this response because:Amazon's reply is the same copy-pasted reply that I got from them many timesThis, and the fact that they promised me many times over the phone that the negative feedback will be removed and that someone from their feedback-removal team will call me, none of which had happened, shows their contempt for their sellersAmazon's feedback removal criteria being very strict is a problem for honest sellers who provide impeccable customer service to Amazon's marketplace buyers and who are sometimes being extorted by dishonest buyers who exploit Amazon's feedback policies for nefarious purposesIf they had truly read the messages from the buyer, they would have understood that the item I provided on order [redacted] was factory sealed and in a perfect conditionIt was not "defective" as he wrote in his feedback, not at allThere is a sticker on the item stating that the digital code expired in but that is because this blu-ray movie was released in and Disney offers digital codes for a limited time onlyAll movie studios do the sameIn most cases, its easy to redeem a digital copy even years past its expiration dateIt does not make this item "defective" in any way, shape or formAmazon does not allow sellers to offer any item description on a factory sealed itemIt is only possible to do so on a used itemIf Amazon would like to notify buyers that a digital copy might be expired, they can update their item descriptionI cannot offer this; that's how your system is designedThere for, there was absolutely no fault on my endI'd like to refer you to the message I received from Seller Support on March 25th [CASE [redacted] ] regarding Order ID: [redacted] : Greetings from Amazon Seller Support,Thank you for contacting us.I have reviewed your email and understand your concern is regarding Order ID: [redacted] I apologize for the inconvenience caused to you regarding this issueIt is my pleasure to assist you in this regard.I need to inform you after research on the Order ID: [redacted] We found that there is no fault from your endYou describe your item in a proper wayAs I have checked the tracking details and found that the order is delivered to the buyer address.I'd like to also address the customer service the buyer received, which he wrote was "aweful" in his feedbackThe item was ordered on Wed, Mar and was delivered just days later on Mar The buyer's messages to me were replied to immediatelyWhen the item was returned, he got a full refund for 100% the cost of the item plus the cost of shipping both ways in less than hourThe service he received from me was impeccable.This negative feedback it illegitimateThe item description is written by Amazon, not meThe product was brand newThe buyer himself, in his first message to me writes that the only issue is the expired digital codeHis statement directly contradicts what he later wrote in his negative feedbackThe service was in the highest standards possibleThe feedback is a list of malicious lies about the item, about the service and about my businessThose lies were written and posted as a warning to other buyers because I refused the buyer's demands to pay him more moneyI've done nothing wrong by Amazon's own standardsI'm dealing with an abusive and unreasonable buyerI ask Amazon once again to please remove itThank you Sincerely, [redacted] ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding your Prime Membership refund and a gift card of $I see that you currently have $amount of gift card fundsA refund was issued to your Payment card on Wednesday, August 3, for $100.54.I request you to please contact your bank about this issue.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:***Please see attached documents.***Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with you account.Since this is a unique situation, I'm collaborating with our Amazon specialist team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly[redacted] , thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to ***n about the inconvenience you've had regarding the Dash Button device being installed on your mobile.I need to look into the problem with our internal team, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 2-with more information.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your Amazon Prime ChargeThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I've confirmed your Amazon Prime membership has been canceled on Wednesday, August 3, You'll receive a refund of $for the Amazon Prime membership fee.Refunds typically process within 3-business days and appear as a credit on your statement.Upon checking, I see that you currently have $amount of gift card funds.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello from Amazon.com We are writing in response to the complaint # [redacted] The seller of order [redacted] indicates they have not received a return for this orderBuyer inform us that the item was returnedSo we asked for return tracking informationRequested information was not furnished by buyer Since there is no return information provided to prove return of item, we cannot confirm that the item is been received by seller We request buyer to reply to this email with the return tracking information or return receipt for the returned itemWithout this information we are unable to take further action” Thank for your interest on Amazon, Sincerely,

Complaint: [redacted] I am rejecting this response because:You obviously did not read my complaintI only have one account and my wife has one account so it is not possible for either of us to have ordered more than one itemIf either of us has has more than one account please provide the detailsSaying you cannot provide this information for security reasons is ridiculousIf we are the account holders, as you claim, then we should be entitled to the informationYour policy discriminates against families and children [redacted] -***

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I apologize for any inconvenience caused.I understand your concern about the refund for the order # [redacted] In this regard, I've reached out to our internal team and they have confirmed that refund has been successfully processed to your card for the amount of $on June 12, Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] While I realize this doesn't undo the frustration you've experienced, I've issued additional refund of $Your refund has been issued as an Amazon.com Gift Card which will generally appear on your gift card balance within one hourThis balance will be automatically applied to your next eligible order.You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring againI'm really sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon.comI hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with usI understand that you're upset.This is certainly not what we want our customers to experience and have shared your comments with our concerned team for their consideration when planning future improvements on priority.Having said that, I've checked and see that your Amazon prime subscription is cancelled and full refund has already been issued to you on Wednesday, August 17, 2016.Here are the details:------------------------------------------------Amazon Prime SubscriptionStatus: CancelledRefunded Amount: $99.00Wednesday, August 17, 2016------------------------------------------------Funds will be credited to your payment card in 3-business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have spoken to the bank and they have advised they are not holding any fundsPlease see attached form that was completed by the bank to dispute the funds and the charge made by amazon on the accountThe bank has already looked into it and even with the settlement ID they insist the funds are not being heldThis was completed by the branch assistant manager.Sincerely, [redacted] ***

Greetings from Amazon Seller Support, On this particular case the check was processed as requested and promised, on Sep 24, 12:PM on Case [redacted] , one of our Associates advised the seller about the check request On Oct th on Case [redacted] we advised the seller : Greetings from Amazon,We would like to sincerely apologize for the delay in responding due to the high volume of contacts across the network.We understand that your selling account was terminated and you had requested for a manual check for the disbursement of funds.We have approved the manual check request from end and the check has been sent to the addressed provided by youPlease note that it might take some time for the check to arrive depending on your location.Hopefully you have received the check by nowIn case that you did not receive the check please feel free to write back to us We proceed to provide the refund as requested by the seller , and complete the process as promised on our end Best Regards

Hello,I'm Madhavi l [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to hear about the problem with your item purchased from one of our third party sellers.I'm glad to hear... you wrote to the seller about your order -- that was the correct action to take. I hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.com. The fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders.I reviewed your recent correspondence with the seller, the following message was sent to you by seller VirVentures:--------------------------------------------------------------------...⇄ ***,This is with reference to your Order Number [redacted] . Thank you for writing to us and assisting with the picture of the item received. We have escalated this issue with the manufacturer and will get back to you shortly Kindly bear with us till then. Please be rest assured that we will take care of your issue in a favorable manner.We appreciate your patience and cooperation.--------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account ( [redacted] ). There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.If they aren't able to help, we have a process in place so we can assist you with third party orders which don't work out as they should. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee. For eligible orders, you can file a claim by entering your order number here ( [redacted] ): [redacted] More information and a link to file a claim is available here: [redacted] Additionally, you are always welcome to send a report on any seller you've shopped with to our investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation. Please go to the link below and select "Report a violation of our rules" as the subject line ( [redacted] ).We’re not able to discuss any results or any actions we may take related to our investigation on this seller’s account, but you can rest assured we’ll take the appropriate actions if we find they’re in violation of our policies (including closing their selling accounts, if warranted).Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I hope that the seller can quickly resolve this problem for you, and that you'll feel comfortable returning to our site in the future. Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavil [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to hear about the troubles you're having with the Amazon Prime charges on your account.It looks like the e-mail address you contacted us with isn't associated with an Amazon.com accountFor your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, please write from that e-mail address by replying to [email protected] so that we can investigate further on this matter.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in delivering your orderI understand you are upset.I've checked your order # [redacted] and see that it was delivered on September 14, I would like to know if you have received the packageIf you did, no need to contact usHowever, If you didn't receive the package, please reply to this email and we will be happy to help you.As an apology for the inconvenience this has caused, I've added a $Promotional certificate to your account and it will apply directly to your next order sold and shipped by AmazonFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the purchase of "Mandala Crafts Chinese Japanese Korean Eating Washable Titanium Chopsticks Set (Pair) " and I appreciate you taking time in bringing this to our attention.I understand that the item you received wasn't as per the website description and the seller couldn't assist youI've checked your order and see the item was ordered from Mandala Crafts, a seller on our website.I've checked the details and can confirm that the seller has issued a refund of $on September 29, to your original payment methodYou'll see the refund on your credit card statement in the next 3-business days.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and what you describe sounds very unpleasant.I'm very sorry to learn about the trouble caused in accessing your account in order to redeem your gift cardI completely understand the inconvenience this situation might have caused to you.In general, you'll need to have an Amazon.com account to redeem the gift cardAn Amazon.com Gift Card can only be redeemed on the website where it was issuedMore information on how to redeem or use agift card, you can visit the following http://www.amazon.com/help/giftcardsFrom your complaint, I'm unable to the exact Gift card you're referring to, but I'd still like to helpPlease send the information listed below, and we'll look into this further:Gift card claim code or Gift Card number:Street address or e-mail address where gift card was sent:Name and e-mail address of the sender:Order number (if possible):Also, we'd request you to write back to us from the email associated with Amazon.com so that we can look help you accessing your account.***, we appreciate your patience and understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com