Amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I need to look into the problem with the concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the problem you've had in sending the books to the winners and understand that this has been a disappointing experience for youIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.To determine what is the exact issue and what went wrong, I'm collaborating with our concerned team and personally following up with this issue on your behalf.I assure a write back on the same email address once I get an update from them and request you to give me 2-business daysWe'll do our best to investigate this matter and make sure that appropriate actions are taken.I realize that at this point of time asking you to wait for additional days can be frustrating, but please understand that it is very important for us that we provide you with accurate and expedient resolution.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your order and understand your concern with the Order # [redacted] delivery On checking the order I see it was placed with Standard ShippingSome items listed on our site may only be shipped via Standard U.Sshipping or No-Rush ShippingIn this case, your "GIOVANNI COSMETICS - Eco Chic Direct LeaConditioner- Weightless Moisture For All Hair Types (Ounce)" was listed as containing hazardous materialAmazon Prime members still receive free shipping on these items if they're designated as eligible for Amazon PrimeHowever, we're unable to ship them via expedited shipping methodsThese items are noted with – day delivery messages in your search results and on the product pageWe've not changed the available shipping speeds for Prime eligible itemsWe've updated the Prime messaging on items not available for Two-Day Shipping due to special shipping characteristicsItems that cannot be shipped within two days will now have a message adjacent to the price on product detail pages and checkout indicating there is Free shipping.If an item is not eligible for Prime Two Day Shipping it will be only available to be shipped via Standard ShippingFurther, I also confirm the order was delivered by the given delivery dateYou can find more information about Prime eligible items here:www.amazon.com/gp/help/customer/display.html/?nodeId=201118050Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: We response the dispute on time, however the response wasn't recorder probably due to bug at Amazon website, we discussed with customer after the case was closed in his favor by phone and solve his "issue" The "issue" was that the buyer should asked us for the instructions to be sent to him by link as was specified in our listing and opened dispute claiming he doesn't know how to use the product since he didn't ask for the instructions yet.Sincerely, [redacted] ***

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI’m sorry to you are experiencing issues with your Kindle fire tabletThe e-mail address you contacted us with doesn't have a Kindle fire tablets associated with itWe only provide information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usYou can also contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: this person is in Indian and replying without seeing what happened I returned all items Please ask Amazon to contact UPS for package weight and also check their warehouse for the return package.Sincerely, [redacted]

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had regarding the recent order placed for "Barbie Glam Convertible "I understand this item was cancelled from your order and you are unable to place a new order for the same since the price has been increased.I've checked and see that this item was cancelled due to inventory issuesI do realize the importance of this item but I hope you understand that we rely heavily on our sellers to provide us with the inventory.I understand that you would want us to honor the same price for this itemI've checked and see that this item is available with different sellers on our websiteUnfortunately, we do not price match the items which are Sold by sellers since the pricing for merchant items are determined by the individual merchant--not by Amazon.com.However, as a one time exception, I've applied a $promotional discount for the price difference directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for your patience.I've checked with our appropriate team and confirmed that the access to your account has been reinstatedOur account specialists team has sent you a confirmation email on April Please check the email notification for more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceVijay K.Amazon.comhttp://www.amazon.com ========================================

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your unpleasant experience with AmazonPlease allow me to look into this.I've verified your order and see that you wanted to change the payment method after placing the orderPlease understand that there is no option to change the payment method for that particular order, since the item has already been shipped.If you would like to get refund to the same card, please return the item to us so that we can issue refund to your cardPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth TAmazon.com http://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you very much for making us aware of this experienceUpon checking your account, I can see the in order to qualify for the $credit offer, you must:Be an Amazon Prime member that has never made a reorder with Alexa Voice ShoppingOrder a physical product in your Amazon.com Order History of at least $10.A $promotional credit is added to your account and it is still active on your accountThe $credit will appear in your shopping cart the next time you check out with an eligible itemCredit only applies to products sold by Amazon.com or Amazon Digital Services LLC (look for "sold by Amazon.com" or “sold by Amazon Digital Services LLC” on the product detail page)Products sold by third-party sellers or other Amazon entities will not qualify for this offer, even if "fulfilled by Amazon.com" or "Prime Eligible.”The credit does not apply to digital content or to orders placed through voice shopping using AlexaCredit may not be redeemed for Amazon Gift CardsTaxes, shipping and handling, and gift wrap charges do not apply when determining minimum purchase amountShipping charges and taxes may apply to discounted and free promotional itemsIf any of the products or content related to this offer are returned, your refund will equal the amount you paid for the product or content, subject to applicable refund policies.I hope this information has been helpful, and we look forward to seeing you again soon.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your Fire tablet.I've checked with our appropriate confirmation that your device is no longer covered by our Limited Warranty (eligible for days warranty only)As you are a valued customer, I would like to offer you a replacement Kindle e-reader or Fire tablet at a reduced price, plus shipping and any applicable sales taxKeep in mind that pricing and replacement options are subject to change based on availability.Our goal is to help you get the most out of your Amazon experienceYou can always access your Kindle books through our Kindle reading apps (https://www.amazon.com/kindleapps) if you decide not to replace your Fire tabletYou can also access your Amazon Videos, Amazon Music, and Amazon Appstore apps using other compatible devices and Amazon applications registered to your account.For more information about the Limited Warranty for Kindle e-readers and Fire tablets, go to:https://www.amazon.com/kindlewarrantyIf you decide to replace your device, please contact us so that we can process your replacement at the appropriate discountYou can reach Customer Support by clicking one of the links below:To contact us via phone:https://www.amazon.com/clicktocallTo contact us via chat:https://www.amazon.com/clicktochatPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Complaint: [redacted] I am rejecting this response because on Tuesday, October 31, Amazon explained the reason for the money coming out of my account is because payments are not charged until the order is shipped out, but Amazon had already taken all the funds for the things I purchased before charging another $and the extra $money was taken out weeks after the the orders were already receivedI still don't understand why it was described as a refund charge if there wasn't anything refunded and why Amazon keeps saying there is no record of the transactionSincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge on your account.I looked into your account and see the $charge you mentioned was processed on for your Amazon Prime membership renewal.You chose “Two-Day Delivery with a free trial of Amazon Prime” as the delivery method for the order you placed on July 13, Order # [redacted] .Since the Amazon Prime membership with One month Free trail started on Wednesday, July 13, and ended on Friday, August 12, 2016.Generally, If you don't wish to continue to a paid membership, you can opt out at any time during the trial period via Your Account.I've checked and found that as you haven't opt out your prime membership, your prime membership will automatically continue to the paid membership and hence you've been charged.You can manage your Prime membership here: [redacted] More information about Amazon Prime benefits is available on our Help pages: [redacted] After reviewing this situation, I've confirmed a chargeback was filed on this chargeA chargeback is created when a customer contacts their credit card company outside of Amazon.com to report a problem they have with a transaction.In order to know status of your refund, you'll need to get in touch with Credit card company.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I am not the only one reporting thisShall I start linking post from people who also received multiple Amazon tablets with dead pixels? I purpose Amazon makes a public statement acknowledging the fact that over 50% of the fire tablets shipping in the last months are defectiveSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry about this issueI see that our account specialists have sent you email informing the same and requested to provide required informationPlease reply to the email received from our account specialists for further assistance.We understand your viewpoint, and we're sorry that you're so disappointed.We respect your opinions and value your feedback and won't be able to offer any additional insight or action.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted] , I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset as our agent has cancelled the subscription and refunded the total amount I've made sure the supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers I'd also like to inform you that since Amazon's customers come from all over the world, it's helpful for us to have customer service centers in a variety of time zones--so that someone is always available when a customer needs helpWe currently have customer service centers in the United Kingdom, Ireland, Germany, India, the Philippines, Japan, Jamaica, Costa Rica, and South Africa, as well as several in the United States Regarding the ads which you are keep getting while streaming episodes, I've contacted our internal team for investigation and will get back to you once I have an update on this issueI'd also request you to subscribe for the service again and apologize for the disappointment I appreciate your patienceMeanwhile, please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C.Amazon.comhttp://www.amazon.com / [redacted] Style Definitions */

attn mahesh bFrom amazonYou did not solve my problem at allYou wanted me to cancel my previous item and buy it again and get charged againWhy cant you just send me similar item Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I've been told the same thing by amazon over and over" your refund of $has been processed to your Gift card balance with in to business days" such commitment was received on Sepfrom Bella, an Amazon associate, which is biz days from todayHOWEVER, it hasn't happened as of todaybiz days is times exceeding your committed time windowI don't think any sensible customer would consider it's acceptableNot to mention the return product was received at your DC by the end of August Sincerely, [redacted] ***