Amazon.com

Complaint: [redacted] I am rejecting this response because: I just want to make sure the $is received before considering this matter resolved Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Dear Amazon/Naseema, Called Phone# [redacted] the phone# is out of service, Can u provide alternative phone number for UPS conversation to speed up the investigaiton? Thank you Sincerely, [redacted] ***

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, our supply of some items is limited, and these products sell out quickly.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,As we stated already in the previous communication , the seller who fulfilled this order indicates no return has been received. The shipment information provided for this return does not prove that the items were delivered to the seller. The shipment may have been lost in transit. Please pursue a lost package claim with USPS for this shipment. To be eligible for coverage, the buyer has until 90 days from the maximum estimated delivery date to file a claim.Please understand we cannot hold the seller responsible for a reimbursement without sufficient return confirmation. In summary, we are unable to confirm that your return has been delivered to the seller, your claim has been denied. Sincerely,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this may cause.I understand that you're concerned about the $promotional credit.I've checked your account and see that we received your return and refunded the amount originally charged to your credit card, $24.43.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correctYou do not receive a refund for any promotional discounts or coupons that were applied to an order.However as one time exception, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As promised, I've sent a followup email to you on July 11, However, I'm reiterating it here just in case if you have missed my followup email.I've checked and confirmed from our Digital team that this device has a 90-day Limited Warranty and serviceMore information can be found on:https://www.amazon.com/dp/B018Y227MY under Technical Details>Warranty and Service.Further, I see that there is no extended warranty purchasedIf you have purchased the extended warranty outside amazon, you may contact the provider.However, I did see that you have contacted our customer support team after my followup email and they have offered a fire tablet at reduced price as an exceptionIf you are interested, you may select that optionBut we can't offer a full refund or a free replacement.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Dear [redacted] , I'm Vijay K***r from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear there was a problem with order # [redacted] from Quality Homestead Wares Because the order was placed more than days ago on June 3, 2015, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause As informed earlier, you may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center For more information about our A-to-z Guarantee, please go to our Help pages: http://www.amazon.com/help/a-to-z-guarantee I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response We appreciate your business and hope to have the opportunity to serve you again in the future Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issue you had with your accountI understand you are upset.Adrian, to help you with the issue, I've reached out to the account specialists and explained your concernI would request you to give me 2-business days time so that they can investigate and take action.I will personally follwith the team and send you an email once the action is takenIf the account is reinstated, you will receive an email immediately from the account specialists.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This doesn't really solve anythingTelling me that the shipping options only apply to the time after it leaves the warehouse doesn't fix the fact that when I checked out, it was telling me delivery day that wasn't possibleYou still sold an item that you didn't have in stock to fulfill the order, and didn't even communicate that to meI would not have found out that this was backordered if I had not called to check on the status of the orderI understand quantities run low, but there was not a notification of that when I was purchasing this itemI understand that you can't control how quickly the item arrives from the manufacturer to you, but that isn't the problemThe problem is you are offering a service you cannot provideAnd worse yet, you are advertising delivery timesIt feels like a bait-and-switch tacticYou convince people to sign up for Amazon Prime, guaranteeing them 2-day shipping on all Prime Eligible purchasesBut then, you don't tell them that the shipping time only applies to after the item has been processed, and doesn't include handling timeeBay requires estimates and guarantees for both handling times, and shipping timesAnd as a side note, I had two separate managers, and one other lower level person tell me the other evening on the phone that they would process the return of the shipping charges to meIt has been more than two business days, and I still have not seen any refund come throughAnd the item was supposed to ship today, and I have also not received any shipment notification yet todayI understand it is still early, but you really shouldn't be able to count this as shipping today if it isn't processed until 10PM this evening, because it won't ship today, it will ship Monday, which delays the delivery even moreOne of these times, I hope to receive a response from you that actually attempts to repair the situation, and doesn't keep sending me a link to give me the standard boiler plate informationThe problem is only partially the policy, the problem really has more to do with the fact that you don't clearly state that anywhere in the advertising for the serviceAnd I will turn this around on you, how would you feel if I decide to implement my own policy that the processing of payment is not completed until I receive confirmation from you? You wouldn't like that, but you are expecting me to pay for these items prior to the order being completed, and then decide to take your own sweet time with MY money to fill the order whenever you feel likeThere is a warehouse in my state, and there isn't a single place in the country something can't be shipped and arrive the next business day, some of them arriving before 10AMSo not being able to get it exactly to my house in the requisite amount of time is hogwashYou just don't want to ship them item using anything but your own service, and you don't want to obtain the item from anywhere except your own warehouses to fulfill an order mishapMost businesses will do whatever they can to help resolve a situation such as this one in a timely and friendly manner, but you guys seem to take your own sweet time getting around to itI look forward to your next response.Sincerely, [redacted]

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for trouble you had with the unknown charges and the kindle book order.I see that the order # [redacted] was refunded and a full amount was credited to your credit card used for order.I wish I could reinstate the orderHowever, we do not have an option to to itYou will need to place a new order for the same item and the book will arrive in your kindle.While I understand you are disappointed with the experience you had, I will forward it to the kindle team so that they can work on future improvements and take corrective action.If you have any unknown charges which you suspect are from Amazon, you can check with the bank so that they can dispute them and help you further.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com: My complaint about Amazon.com Complaint Number: [redacted] , has been resolved Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I’ve done this they will not refund my mo eye with out full credit card number I have closed checking account and enclosed banking fees due to this Sincerely, [redacted] ***

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about delay of your recent orders.As a Prime Customer you intended to receive the items on time, but we haven't met that standardWe appreciate customers who let us know when things aren't right.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery dates.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with Logistics.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of Logistics.We've made an exception and given priority to other available carriers for future deliveries to your shipping addressAlthough other carriers will have the priority to deliver to your address in the future, please keep in mind that:- It'll take about weeks for this change to go into effect.- Giving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to Logistics.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your timeAt this time the Executive Seller Relations team has reached out to the Seller in order to issue the Seller a physical check for the fundsPlease note that Amazon is not able to reimburse directly to a Debit or Credit Card, and the funds have to be issued via physical check due to the nature of this accountIf the seller has any questions regarding this process, they can reach out to the Executive Seller Relations team by replying to the e-mail that was sent to themThank you so much for your understanding and please have a lovely day

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have added the credit card back onto Amazon.com for them to put the payment back onto that cardSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I would have been okay with that back in July, when I was constantly contacting Amazon.But, now I have been charged around $for the book that Amazon has lostI'm not sure that [redacted] would allow a return by this point Sincerely, [redacted]

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the price of your subscribe and save item.***, I've checked the item price and see that x Organic Valley, Organic Balance, Organic Milk Protein Shake, Vanilla Bean, oz, Packcosts $which after discount is $Which means it's a pack of However, you have ordered quantities of packsSo you will get quantities which would be x = $59.11.Unfortunately we are unable to comment about your grocery storeI see that you have canceled the subscription.I would like to confirm that there is no error from our side in this case.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you are unable to access [redacted] account.If you remember the Amazon account's password under the email address [redacted] account, you'll be able to update the email under for the account.As mentioned in the conversation you had before in a call, you'll need to provide us account information requested in order to Authenticate your account.I'd request you to contact Email service provider "***.com" regarding the accessing your email account.Regarding the device, we've already emailed you to [redacted] .-------------------------------------------------------------------------------...⇄ [redacted] ,This is Ronal from Amazon Kindle Tech Support.I’ve created a warranty service request for your Fire tabletPlease send your device to us so it can be checked by our technicians.Your pre-paid return shipping label can be printed using the link below:http://amzn.to/2DEZuEbPlease send your Fire tablet back to us within days from the date of this email.If you don’t ship your device by then, your warranty service request will be cancelledIf your warranty service request is cancelled, contact customer service again and we will help you start a new request.Once you’ve shipped your device, you should typically receive a replacement or have your own device returned to you within business days.To return your device, follow the steps below.Please keep your USB cable or power adapter,manual, and any accessories or other items that originally shipped with your device.The device should be sent without any accessories including the case, please send only the device.Thank you for allowing us to work through this with you.Best regards,Ronal S-------------------------------------------------------------------------------...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you with the closure of your Amazon.com account.We've removed access to your account since we are unable to confirm your informationIn this case, please reply to the email you received from our Account Specialists with the required information.You'll not be able to access your account or place orders with us until we confirm your detailsPlease do not attempt to open any new accounts.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com