Amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your case and I'm very sorry to learn about the closure of your Amazon.com account.While I
understand that you've already reached out to our Customer Service team, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business days.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com============================

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about it being closed.While I know
you're disappointed with our stance on this matter, I want to assure you the responses you've received from our Account Specialists are correct.As mentioned, we closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policiesWe will not reopen your closed Amazon.com account or issue any further refundsThe decision to close your account is a final decision and we won't be considering further requests to reinstate themIf you were to open new accounts, those would be closed as well.As mentioned earlier, we have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088If you have further concerns about your account or orders in the future, please feel free to send them to us at [email protected] .Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've investigated your account and confirmed the $$charge you reported was for an Amazon Prime
subscription on July 7, 2016; however, I don't see an Amazon Prime membership associated with your accountI'm very sorry about this.Perhaps you can check with family members living in the household who may have had permission to use this Visa card.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters,unless you write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usWe appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and confirm that a refund of $was issued to your Visa card on October 26, for the overdraft feesIn most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to anotherIf you're still not seeing your refund, please contact your issuing bank for refund confirmation I hope this helps!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you're not able redeem your gift card as it says as invalid.While I would love to help you
with the issue, I could not find any of your gift card details mentioned on your complaint.In this case, please provide the gift card number so that I can be able to check and resolve the issue for you.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that our customer service team did not inform you regarding two accounts.It's disappointing to hear our customer service team wasn't able to resolve this concern for youI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback to each and every customer service representative/leadership, who couldn't assist you accordingly, in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team.As you've specified that you were unable to access your account with Prime membership, I've requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your passwordIf you don't receive the e-mail, please check your junk mail folder.Since you have accounts under be***com you need to make sure you're signed out of Amazon.com before using the reset password linkThis will help to ensure that the correct account's password is reset.Once your Prime accounts password is reset, you can either change your other accounts email address or close that account.As you've specified that you were unable to access your Prime membership, I can issue full refund for your Prime membership without cancelling it as an exceptionYou can directly reply to this email and confirm if you'd like us to issue refund for Prime membership or add promotional credit to your Amazon.com account.I understand experiences like these may affect our customer’s decision to shop with us in the future, but we truly hope you give us another chance to improve the quality of our services.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I just sent the tablet back and I am awaiting until I get my replacement before I agree that my issue has been resolved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It does not resolve my concerns to ensure that I can order from Amazon securelyThe solution is not a valid one and can be overlooked easily
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I was really very disappointed with AmazonThey used a few words of sorry and wanted to solve the major problems and troubles that caused to meExcuse me, what do you do to help me except sorry? Just a few sorry, you can solve all the disputes? Amazon, I don't want to hear sorryI want to see your actual actionsA few sorry can't solve the problems and troubles that you have brought me!

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern about the refund for your return
It looks like the e-mail
address you contacted us with doesn't have an order matching what you describedFor your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account
If you know the e-mail address your account is under, please write from that e-mail address so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us
***
You can also reply to me by sending an email to *** from the correct email address
Regards,Vijay K.Amazon.comhttp://www.amazon.com
=============================

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Alex, we understand that you are disappointed with the way the price of the item changed in the cart, but please know, your Shopping Cart will always reflect the current price and availability for an item displayed on the item's product detail pageThe price and availability of an item in your Cart may differ from the price and availability you saw when you first put it in your Cart.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry we attempted to charge you for a Prime membershipI can assure you this isn't the
experience we want you to have when shopping on the websiteIt's never our intention to have you charged when you don't mean to.I've checked your account and was able to successfully cancel out the subscriptionYou shouldn't see any more charge attempts regarding the Prime membershipI hope I can help you with this, Amazon Prime is a membership program that offers unlimited express shippingThe annual fee is $107.29, and the shipping benefits can be shared with other members of your householdIf the sign up was accidental, please accept my sincerest apology for any inconvenience caused to you in this matter.Here's a summary of Amazon Prime benefits:-- FREE Two-Day Shipping and upgrades to One-day Shipping at reduced rates to addresses in the contiguous U.Son millions of items fulfilled by Amazon.com.-- FREE Standard Shipping for eligible items shipped to addresses in the United States, Puerto Rico, P.OBoxes in the continental United States, and APO/FPO addresses with U.SZIP codes.-- No minimum purchases required.Since you indicated you don't want the Amazon Prime membership, we've canceled itYou'll automatically receive an e-mail message confirming a full refund of the membership feeRefunds typically process within 7-business days and appear as a credit on your bank statement.Regarding the banking fees you incurredWe'll be happy to reimburse you for fees directly related to this chargePlease reply to this email, and include the following information:-- Your name-- A note indicating this was for an Amazon Prime membership-- A copy of the bank statement that shows the overdraft charge (not the notice of the overdraft, but the monthly statement)We'll e-mail you a response within 3-business days and issue a refund to your credit cardRefunds typically take 2-business days to process and will appear as a credit on your next statement.Your comments are appreciated about including the links with warnings to the prime accounts will incur charges to the bank account is a big help to usIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.We appreciate your feedback about these changes, and I've passed your comments along to the appropriate people in our company.I want to assure you that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring againI hope that you will give us another opportunity to prove the quality of our service to you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with the Marketplace seller, I understand you did not receive the package yet.***, I've checked the tracking details and wasn't able to find any details on it, so I've contacted the seller and advised them to contact the carrier themselves and if they aren't able to find the status, I've asked them to issue refund on the order, please allow 1-business days for the seller to respond with an updateIf the seller doesn't respond, please go ahead and file an A-Z claim that which refunds the money you paid for the order.You can file a claim by entering your order number *** here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usIn order to contact us in the future, here's a link to our Contact Us page:http://www.amazon.com/gp/help/contact-us/general-questions.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello, This is a misunderstanding because this complaint is regarding Amazon.com as an entityOur business is Amazon Seller Protection run off of the domain: wwww.amazonsellerprotection.comWe are not in anyway affiliated with Amazon nor do we provide the services that the buyer is
explaining. We provide services to help the appeal a suspension such as this, but we have not provided this individual any services nor have they purchased anything from us. Thank you,Amazon Seller Protection

Complaint: ***I am rejecting this response because: although the seller is not accepting returns, the problem here is that the product that I received was not what I order and there is not legal way that you force me to accept something that I didn't order again my order was iPod GB and I received an iPod GB , you need to review my order in my account, thanksSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Complaint: ***
I am rejecting this response because: The computer systems are not set up(according to the reps I spoke with) to support the worry free claim--the company is misleading customersYes I got my money back, but it was not worry free and it was not "No questions asked." As advertised, it was a painful long experienceI wish the company would not mislead customers with advertising claims NOT set up in the computers.
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the closure of your Amazon.com accountI understand
that your Amazon.com account has been closed and you would want it to be reinstated.I've reached out to our internal team for an investigation into this and I'm personally following up with this issueI'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your account information and credit card information was stolen and someone used one of your
credit cards to purchase something on amazon but not on your account.Because electronic commerce is our livelihood, Amazon.com uses the strictest security precautions possible, including fully encrypted transactions through our secure server.You may have seen reports of identity theft in the news or heard about the theft of personal information from other websitesRest assured that Amazon is not one of the retailers involved in these incidents.We encourage every victim of credit card fraud to report the incident to their local law enforcement officeAmazon.com cooperates with all such investigationsWhen presented with a proper subpoena, which we require to protect our customers' privacy, we immediately provide all information requested. You can contact us by following the link below:https://www.amazon.com/gp/help/customer/contact-usWe hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:
All the information I provided initially including name on the credit card, credit card number, expiration date on the credit card, address and phone number was correct and accurate (I have been living in the same address for years)
It was after my orders got cancelled that I started questioning also (but then I signed into my bank account and confirmed all the information I initially provided were accurately per account statement)
I called at least times to have the issues resolved, you guys were very disappointing (not truly looking into the problem, instead, one of the representative advised me to open another account so I can continue shopping during prime date which got locked again)
Wasted me at least three hours of my precious time which I could have spent with my months daughter instead (the last of the phone calls were transferred times and took greater than minutes)
Sincerely,*** ***