Amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration this matter has causedI understand this charge came to you as a surprise, and
this is certainly not the experience we wantI'd like to look into the issue with our billing and payments team.Since you unveiled several unique situations, I’m going to collaborate with various internal teams to work on solutionsI've forwarded your information to our billing department for further researchThey will write back to you within 1-business days.I will follow up this issue and get back to you as soon as I get update from our billing team regarding our conversation.Upon checking, I see that we've canceled the subscription to make sure you won't be charged on the scheduled renewal dateYou can view, manage, and/or cancel your active video subscriptions from the Manage Your Video Subscriptions page in Your Account:https://www.amazon.com/myvsVideo subscriptions aren't returnable or refundable after purchaseBut because of the circumstances, I was able to make an exception and have issued you a $refundThis refund will apply to your subscription payment method, and should complete within a few business daysFor more information, go to: www.amazon.com/help/aboutrefunds.In the meantime, if there is anything you need, please feel free to reply to my email.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
amazon's return policy is days My last order of $, was shipped and received Dec All refunds have been processed There is no reason to keep my funds for days as items cannot be returned after days, per Amazon Why does Amazon think they should keep my funds even longer than days as they state they may? I had $in my account on November 1st That means Amazon wants to keep my money for months I'm 68, live on Social Security and need my money This is not reasonable Amazon has not even given you a valid explanation
Thank you

Hello,A full refund for the claim amount was issued to the payment method the buyer used to place order ***The buyer can check the status of the refund on the orders page of their Amazon.com account-- Refund Date: 06/29/2016-- Refund Amount: $12.85If the order was paid by credit
card, it may take several business days for the refund to appear on their credit card accountWe request the buyer to check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delivery delay of 'Brother MFCL5900DW business laser all-in-one' and I
regret the frustration this has caused.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders.I've checked FedEx tracking and see that delivery attempt on August has failed as 'Delivery attempted - Business closed'For this reason, the delivery was done on August Please know, being an online retailer we completely rely on our carriers to make final delivery to our customers. I've shared your feedback with our Transportation team so we can improve the service we provide to customersWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.Under the circumstances, we could help you with either of the below options:1) We'll issue a partial refund of $which is 30% off item price.2) If the item no longer meets your needs, you're welcome to return the item using our online returns centers: www.amazon.com/returnsPlease feel free to let us know of your preference directly by replying to [email protected] experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity in your account.To protect your information, the
credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We have taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.-- Issued refunds to your Points Account ending in - for the charges.It may take several days for the refunds that we issued for these charges to appear in your account.We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediatelyYou will need to re-enter your complete credit or debit card number the next time you place an order.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com
account.We have restored access to your account, however, further violations of Amazon policies may result in account deactivationTo ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=***Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=50808We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you're concerned about the Tier Drive Plan refund for 2016.While I know you're disappointed with
our stance on this matter, I want to assure you the response you received from our Customer Service is correctAs mentioned, at this time we may not be able to issue a refund for 2016.However, as one time exception I've added a $promo credit to your accountThis credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.h*** Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your item arrived with damaged wheel.Please do understand that since this item was sent to a freight
forwarder, we're unable to replace it.If you'd like to return the item for a refund you may, provided that you're responsible for all costs associated with returning it to the U.SYou can find Amazon's return address and view a return mailing label via our Online Returns Center:If you are returning internationally, you'll need to arrange your own ship method to the address on the label.***The pre-paid return mailing label provided by the Online Returns Center is for U.Sdomestic shipments onlyIn order to use this mailing label, you must first return the item to a U.SaddressFrom that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.For more information about freight forwarders visit:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your account is closed, you'd like to re instate the account to access the gift cards
available on your account.On checking with our appropriate team they confirm of closing this Amazon.com account and canceled all open orders.This action was taken after thorough review as they determined that this account is related to an account that they've already closed for submitting invalid gift cards as payment for Amazon.com orders.For more information, refer to our gift card policies: www.amazon.com/gc-legal. To learn about common gift card scams, refer to the following Help page:https://www.amazon.com/b/?node=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Diana from Amazon.com and I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email with regard to your order#*** for the JBL LSRProfessional Studio
MonitorPlease accept my apologies for the inconvenience caused to you.The JBL LSRProfessional Studio Monitor was placed with Alto Music, a seller on our website was listed incorrectly as pack of on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion errors such as this may occurI'm sorry for any disappointment this causes.Please note that as your order is being shipped by Alto Music, unfortunately, we aren't able to send out another monitor or issue a refund in this case.However, I see that you've filed the A-to-z Guarantee Claim was filed on October 13, for this orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:the link provided shows that "there is a problem with this order" I have enclosed a bank statement current to today which shows the refund that was allegedly done has still not made it back to my bank after more than a full monthThe supervisor I spoke to said there was no refund issued and that Amazon owed me No money and the Amazon Revdex.com rep says a refund was done and gives me a link that doesn't work as he claimsI am getting tired of the runaround from this company and would like my money returned immediately
Sincerely,
*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about this most disappointing experience with our customer service teamThis isn't at
all the level of service we aim to provide our customers and it's truly disappointing to know about the defective products.I'd sincerely appreciate the opportunity to personally reach out to the concerned management teams to make sure all appropriate action is taken regarding these extreme misses in service, however I wasn't able to review your previous communication history with regards those ordersIf it's convenient for you, please reply directly to this e-mail with the order numbers where the items received were defective/broken and I'll ensure all the necessary coaching is provided.Note: I also reviewed this account and see that it is closed on February 27, upon your request.Please reply to this email with the order numbers so we can look into itWe look forward hearing from you soon.Regards,Raghavender S.Amazon.com

Complaint: ***
I am rejecting this response because: I haven’t received a response from Amazon and it’s been weeksMy door frame still remains damaged.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: This is not acceptable answer from Amazon. Their cheating policies and then rude customer replies made real issue to our business. If they say they can not deliver in business days, we would not be buying from them. Instead, we would be going to local store and buying the printer/scanner. We had to pay to an external contracting agency to install that printer scanning software to sync with our day to day operations. All our efforts/plans were just ruined.Sincerely,*** ***

Hello ***,I'm *** of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experiences you’ve had with Logistics.I’ll be working diligently to
ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority. I've contacted the Transportation team so they can investigate this situation and to avoid such issues with your future orders.I've checked your account and see that we've issued a full refund for the order on June 26, 2016.To help make up for this inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciatedIt's been shared with our Transportation as I know they'll want to see how this matter impacted you personally.We appreciate your patience and understandingWe look forward to seeing you again soon
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,*** P.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks and hope don't happen again Sincerely, *** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize
for the frustration this causedIt’s disappointing that you’re having difficulties with deliveries and realize our choice of carriers reflects on our business as a wholeRegardless of the reason we choose to partner with a particular carrier, you should still expect to receive the same level of service across the boardI'm sorry this hasn't been your experience with Lasership carrier.I've shared your experience about this, to ensure any opportunities for improvement are addressed, and corrected moving forward with our transportation teams, so that this does not happen in future again.For us, our Customers are of the top priority and when ever we fail to deliver this we make sure to take all the possible steps that will help us deliver positive experience to you like you received earlier.I've also checked your previous correspondences with our Customer service team, and I've to say that we did not live up to your expectations this time around and we profusely apologize for these circumstances, and will make sure that this isn't repeated in the futureI've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is providedWe expect all our valued customers to get courteous service and we're upset when this doesn't happen.Having said that, I see that the Order ID: *** has been successfully delivered to you on Monday, October 31, 2016.However to make up for the trouble, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: The return policy states days! If Amazon would like to accept a return outside of the return window then Amazon may fund the return, however it is a violation of Amazon Policy!Based on what you are saying, the Amazon Return Policy is a statement, which constitutes fraud!Please stop the fraud and issue a reimbursement of $to cover this policy violation!!If a reimbursement isn't issued, the next step will have to be legal action
Sincerely,
*** ***

Hello ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with the reviews on the book.I connected with the Communities Team
and after further investigation they confirmed the reviews do not violate our guidelines and no abuse was found.As there was no abuse found, please understand, they are unable to remove the reviews.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C,Amazon.com

Complaint: ***I am rejecting this response because: MY complaint has nothing to do with the popularity of this item or even the high demand of this itemI received an email specifically saying this item was to be available at 2pm PST on November 11th I was personally on the items page before the stated time of 2pm pst November 11th I refreshed the page for an hour and a half and the item never became available once as stated by Amazon in their emailI served my country with out failure and with Honor and IntegrityAmazon you have failed me and you have not shown honor or integrity by falsely advertising this productI waited a year to buy this item for my kids that I will not spend dollars for on a dollar item that you allow to be resold for on your site. Sincerely,*** ***