Amazon.com

We have investigated this issue , available balance will disburse on customer's next scheduled settlement date
We have sent an email to the customer notifying the same
Regards,
Amazon.com - Seller Performance

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We
detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in getting back to you about thisI've reviewed your account and I understand you're
unhappy about the closure of your account.I have reached out to our chargeback team, and provided them with the information you've passed along to me, and the information which is on the legit orders and the only $was revoked from these gift cardsThey have confirmed that your account is reopened.While I won't be able to undo the bad experience, I've added a $Amazon.com Gift Card to your accountIt will apply to your next order, and you can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello,
We are unable to assist the seller for this transaction as the tracking number provided by seller does not confirm signature delivery at buyer's address
In summary, we are unable to credit the seller for this transaction as there is no signature for the delivery of
this merchandise.
Sincerely,
Anand

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I'm sorry for the frustration this matter has caused.Regarding the order# ***, I've
checked and see that the order has been marked as delivered on September 11, If you haven't received the order, please let us know, we'll investigate and would be glad to help you.Regarding the order # ***, I see that this order is sold and fulfilled by shop6ever love, a seller on our website and it has been marked as delivered on September 13, Please understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Regarding the order # *** which is sold and fulfilled by *** ***, a seller on our website and see that the order has been cancelled by the seller and the refund for the order has been refunded back to your gift card balance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello, We have responded to the seller positively regarding ASIN *** we have responded to the seller positively as per reference Task ID: *** on 06/09/The ASIN is active and the seller is able to sell under this listing We believe this brings a closure
to this matter here. Regards,Amazon.com

Complaint: ***I am rejecting this response because: as I said earlier I will only take a refund you guys at Amazon seem to be big scammers and only care about yourself I will press charges until you give me my refund expect to see me in court in New York sometime soon Sincerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your TAG Heuer Men's watch is no longer functioning properlyAs the watch was
purchased in December 19, 2014, it is outside of our return and replacement windows.Normally, if the item was purchased more than days ago, we do refer the customer to the manufacturer of the item to resolve the issueSince contacting the manufacturer didn't help also the watch is defective and not repairableTo correct this, I see that our Customer service agent requested a refund for the amount of $to go back to your American Express cardYou'll see this refund reflect on your statement within 3-business days.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you haven't received your order and our customer service couldn't assistI'll be sure
to pass your comments along to the appropriate people on our Customer Service team.I understand that you haven't received the item yet and you would prefer a replacement for the sameI couldn't find the order you asked aboutI'll need more information to find the orderPlease provide us with the complete order number for further assistance.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I wanted to send you a quick e-mail to let you know that I'm still researching this issue with our Marketing teamIt usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with a resolution for youThanks for your patience.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
1. If my wife signed up for Prime - it was only because the form was confusing
2. Before I made the complaint, I googled this problem on the internet. By no means was this an isolated incident
3. The fact the I know specifically my wife did not want Prime and the huge number of complaints I saw on the internet, tells me Amazon is using deception to get people signed up for Amazon Prime. Admittedly, they have already credited my credit card - but if we hadn't checked the statement the charge would have been unknowingly paid. It is my contention this is what Amazon intends to occur. A simple internet review confirms my belief
Therefore, I reject the response and continue the complaint and ask for the practice to be stopped!Sincerely,*** ***

Complaint: ***
I am rejecting this response because:Sharieff's response is essentially a duplicate of Amazon's previous response "This is because the seller failed to respond to our claim notification sent on 02/16/Later as an exception we also provided a second chance to the seller on 2/23/2017."I responded promptly to all messages sent by Amazon and I attached a communication log from my Amazon Seller account I certainly did respond to their 2/notice and I have already attached a copy of our interaction on 2/where Amazon stated clearly that they would be deciding in my favor Amazon's communication on 2/was vague and in contradiction to their message on 2/and I attempted to gain clarification in my response on 2/and 2/25, however I did not receive response from Amazon."Seller was given multiple chances to provide their return addressThe seller didn't provide this information."Amazon's statement that I did not provide return address is also false I attached screenshot of the section of Amazon's seller account which states, "enter a product return address in order to have Amazon automatically send Buyers return labels and RMAs." Amazon seems to ignore the fact that they already had the return address Additionally, I attached copies of my messages to the buyer where I did provide return address."nor are we able to arrange a return of the merchandise."Amazon asserts that they are unable to write a simple email to the buyer to request return of a $product in good faith This is false, unnacceptable and ridiculous
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
They CAN do something about my bank statement
They can contact My Bank and say something like, "We were responsible for that erroneous charge appearing on his account, and because it was our mistake and not his, we'd like it expunged, so that his account will have no record of it, whatsoever."
You PUT the charge there; not I. Therefore the onus is on your company to see to its permanent removal
If someone put a charge for a pornography publication or a Communist magazine subscription on YOUR bank statement, would "only a refund" make you happy? Or wouldn't you wish to have ALL such references for those things expunged from your permanent record?
To repeat, I really LIKE Amazon, and have no intention of discontinuing my patronage. You have a terrific company with great employees. But, the fact remains that the error was 100% yours, and you need to fully correct it
The ones making the erroneous reference, according to My Bank, are the only ones who can have it deleted
Anything less than that is wholly "unacceptable."
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I'm not rejecting the response, but nothing has taken place at this time and you require a response of some sort and I cannot accept a non-action.As a side note, another delivery issue has occurred. My wife had a package that said that it was left in our mailbox on Dec23, we were out of town and asked our neighbor retrieve the package for us. Nothing was in the mailbox. The package showed up in our mailbox on January 2.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
My credit card company has nothing to do with thisI was on Amazon.com and found a product I wanted to purchaseI followed the instructions on the product page to order said productAmazon.com charged my credit card $for said productAmazon's market place vendor did not ship said productThis is Amazon's mistake, not my credit card companies responsibilityPlease refund my order as originally requested.Sincerely,*** ***

Hello ***,
I'm Shalini Chauhan from Amazon.comI'm writing in response to a complaint
filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com
with a copy of this message
I'm sorry about the unsatisfactory experience you had with your
recent orders
shipped via ONTRACThis is certainly not what we want our customers to
experienceI appreciate your diligence in ensuring we take a serious look at
these problems
I'd like to inform you that our delivery estimates are based on item availability,
the quantity ordered, and selected delivery speedThe most up-to-date delivery
estimate will display during checkoutIf an item isn't readily available,
shipping selections may reduce shipping transit time, but won't impact how long
it takes us to obtain the item or prepare it for shipment
You can find more information here: https://www.amazon.com/gp/help/customer/display.html?nodeId=
Further, I see the tracking and it shows that your order is out for delivery, I
request you to wait until the end of the todayYou can view available tracking
information from the order summary in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
We use a variety of carriers that we've found provide the best service for our
different shipping options and assign a carrier automatically when we ship your
orderBecause you've had repeated issues with ONTRAC, to help you, I've made
an exception and given priority to other available carriers for future
deliveries to your shipping address. It'll take about weeks for this
change to go into effect
Although other carriers will have the priority to deliver to your address in
the future, please keep in mind that:
- Giving priority to other carriers doesn't guarantee that this carrier won't
be chosen in the future, as some delivery methods are only assigned to ONTRAC
- This change is specific for a particular shipping addressIf you send items
to a different shipping address, the carrier might be chosen to deliver the package
Please note that making changes to your address on file, such as adding a new
phone number or updating the name, will result in the priority lowering request
being deleted
I hope this helpsPlease feel free to contact us directly by replying to
[email protected] if we can be of further assistance or don't receive your package
today
Regards,
Shalini C
Amazon.com
http://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the order #*** I understand you are disappointed.I've checked
your correspondence with our Customer service and will make sure to pass any training opportunities to my colleague who cancelled the order without your authorizationAs promised by my colleague, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.I hope this helps and please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with recent trafor "Xbox One 1TB Elite console bundle".I've
checked details of the traand see that the reason for rejection is 'cant swap asain; wrong version'.You can find this information by clicking the rejection reason for the item in Your TraAccount (***)The items you trade are thoroughly inspected against the conditions described here:***While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correctAs mentioned, we're unable to provide a compensation or honor the previously listed traprice anymore.However, if you prefer you may submit a new trafor same item at revised priceFor full details, please read the TraProgram Terms and Conditions:***I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I apologize for the incorrect spelling of your address in my previous email.I've contacted our shipping department about deprioritize request made earlier in December and was confirmed that the request wasn't completed because the Customer Service agent has provided inadequate details.I'd like to confirm that USPS now stands depiroritized to your below shipping address:*** *** ***, M.SEd.*** * *** *** *** **OVERLAND PARK, KANSAS 66213-4122United StatesPrimary Phone: ***Please know, that this process takes weeks of time and any change in above address (including phone number) would reinstate USPSAlso, this procedure is restricted only to above address and isn't valid for all other addresses in Your Account.Further, I checked on 'Samsung UN49KSTV' you refused, and we haven't received your return package yetAfter the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then processedI expect your return to complete soonAfter your refund is processed, we'll send you an e-mail confirmationIf you don't hear from our returns center within weeks of refusal then please contact our customer service from here:http://www.amazon.com/contact-usCustomer feedback like yours is very important in helping us continue to improve our website and serviceswe appreciate your thoughts.I appreciate you working with us, and I'm optimistic your future experiences will be trouble freeBest wishes!Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: They state they will do an investigation so I will see what the outcome is after the investigation is complete Sincerely,*** ***