Amazon.com

Hello from Amazon.com. We are writing regarding the complaint received on order ***The Amazon.com A-to-z Guarantee refund policy only covers: 1) When the buyer provided payment to the seller, but the seller failed to deliver the item. 2) When the buyer received the
item, but the item was materially different than as depicted in the seller's description. In this case we have determined that the buyer is not eligible for an A-to-z Guarantee claim as the buyer did receive the item they ordered. Many sellers will be happy to accept a return of an order even if they shipped the item as requestedIf the seller chooses to accept a return of this item, they may deduct a reasonable restocking fee and shipping fees from the reimbursement. As this return is not due to any fault of the seller they cannot be held responsible for return shipping fees. Thank you

Complaint: ***I am rejecting this response because:
mmy bank is rejecting responsibility to Amazon and Amazon is rejecting responsibility to my bank this is just the case of both companies pointing fingers at the other and I'm still sitting here without my moneyIt's ridiculous Sincerely,*** ***

Hello ***,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience you've had with your order #***
We certainly do not want our prime customers to experience this. I've checked the tracking details with your order and see that it was delivered on January 8, I hope you've successfully received the order and there are no issues with the items you've received. I understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipPlease be assured that this is not a typical Amazon.com experience and in no way did we intend for this to happen especially to a Prime member like you.To help make up for the inconvenience, I've gone ahead and extended your Amazon Prime membership by one month.The membership will now end on March 31, 2018, please keep it as goodwill gesture from Amazon and an apology for any inconvenience.On priority, I've reported this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care ofWe're aware that our choice of delivery services reflects on our business as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

Hello,
I'm Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you have not receiving your prime orders on time and I apologize for your recent experience
with amazon.com
I've checked your order# *** and see that it was delayed by the carrierPlease understand that as an online retailers, we have to rely on shipping carriers to deliver the items
Even though if we are shipping the items from our fulfillment centers on time, it is becoming late at the shipping carriersHowever, it is our responsibility to ensure that the orders are delivered on time as promised
I understand that, as a member of Amazon Prime, you expect speedy delivery for the order you placed while being a part of the membership
To help resolve this issue, I see that our agents have issued a full refund of amount $for the order delay and extended your prime for one month and your prime now ends on January 29,
I checked and see that you are charged in error for prime and we have fixed the error by processing refund for the sameI've forwarded this to our shipping department and be assured that this will not be repeated
Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again
Thanks for your understandingWe look forward to seeing you again
Regards,
Wilmani

Complaint: ***
I am rejecting this response because:I did not create the blank account I refer toIn fact, during my last nearly two hour conversation with your "help" desk in Costa Rica, I was told this was a known issue with your software and that the technologists at Amazon were working to fix it. Another bit of conflicting information.I have never been signed into one Amazon account while attempting to sign into another.I have made numerous phone calls and talked to your staff for over hours - if it couldn't be fixed during those conversations, why would I waste more of my time at this point? I am never allowed to escalate to anyone with any type of authority or knowledge - the person on the phone is only allowed to send an email to a "specialist". Over and over again. I'm simply not putting myself through that strain again.I work in computer software design and development - I think I know how to sign into a website.Your responses are the same answer over and over again and in the meantime, you are still holding my Kindle books hostage - I cannot access them yet I paid for them. You have caused me a great deal of frustration, elevated my blood pressure, and frustrated me beyond what any company has ever done. Don't you think you are worth enough money now that you can pay me for my books and my time?Your response is completely unacceptablePlease only contact me through the Revdex.com (do not contact me privately as you did on October 27th) and follow my instructions as to how to compensate me for your complete incompetence over this issue
Sincerely,
*** ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the full refund on your order # ***.I see that you've
disputed charge on this order with your bank, As a result of the dispute, your card issuer has withdrawn the funds and we have not been paid for this order.Hence we won't be able to issue any further refund on this orderPlease get in touch with your bank to locate your disputed amount in your account.I hope this information helps! We look forward to hearing from you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.comqid=1507642397&sr=1-

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the refund on the order #***.I tried to file A-Z guarantee claim for your order, but the MasterCard used on the order isn't an available payment method on our website anymoreDue to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.Hence, I've informed to contact us either phone or chat so that they can verify security and assist you in adding the payment to your account and filing A-Z guarantee claimHowever, you can add your payment to your account and reply to this e-mail, so that I will file A-Z guarantee claim on your order.Visit Your Account (http://www.amazon.com/your-account), click "Add a Credit or Debit Card" in the Amazon Wallet section, and follow the onscreen instructionsIf you need to add a new card when placing an order, enter your new information in the payment section of our order form.You can also contact our customer service by visiting the link below and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll find more information about managing your payment methods on our Help pages:http://www.amazon.com/help/payment/settingsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Dec 4th, spoke to Amazon and my bank about other charges and started an investigation with my bank which they turned into a claim Dec 7th, Spoke to the claims department at my bank as to the status if the claim and they have informed me that as of Jan 17th, Amazon has yet to respond. My bank informed me that Amazon has until Jan 27th, to respond before they take action against AmazonDec 4th was charged from Amazon and again on Dec 15th, The authorization charge of from Dec 4th, was returned to my account Dec 7th, The Amazon representative first claimed there was a double charge which they issued a refund for, and now they claim there was never a double chargeAs I have stated before to many different representatives of Amazon including a supervisor I just want the that Amazon owes meAt this point an apology seems too little as I'm getting tired of the runaround from this company that has had my money for almost months and now believe I should be compensated for this frustration and undue stress.,
*** ***

Complaint: ***I am rejecting this response because: Although Amazon sent me the notification to create the inventory removal, I could not do that because I was no longer able log inAnd even Amazon Sellers Support team could not create the removal order for me You can not notify me to do something but technically don't allow me to do so What was I supposed to do? Sincerely,*** **

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your previous correspondence with us and understood your concern regarding your order's refundI'm
sorry that you got charged incorrectly for the order.I do realize that we weren't able to solve your issue in the initial stage and can understand the frustration that had caused youPlease be assured that we are going to take steps to ensure that this situation does not repeat itself.In general our systems automatically charge an order when it isn't returned, but on checking I found that there was an error due to which you got charged stating that your original order wasn't returned to us, I apologize for this and can confirm that this error has already been resolved.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardI'm truly sorry, and we’ll continue working hard to ensure that you receive accurate services.Should you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you with anything you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding $gift cardIf you tried to send your message as an attachment, unfortunately we're not able to view those.On searching your Amazon.com account with given email address, I was able to locate only gift cards used from it:1) Gift card of $was added on Friday, March This was used on recent orders in below amounts:- $was applied on *** placed on March 14, 2017- $was applied on *** placed on March 27, 20172) Gift card of $was added on July 17, 2015- $was applied on *** placed on August 5, 2015The current gift card balance on your account is $To access your gift card balance and usage history, visit Your Account:***Unfortunately, other than the above gift cards, I'm unable to locate any other gift card in your accountIf you're referring to any other gift card, then please do write back with details as asked before:Gift card claim code or Gift Card number:Street address or e-mail address where gift card was sent:Name and e-mail address of the sender:Order number (if possible):Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,Seller funds are placed in reserve for up to days after the shipment confirmation dateOnce funds become part of the available balance, Amazon will initiate transfer of these funds to the bank account on the subsequent settlement date. Order ID *** was confirmed November 17, so these funds will be in reserve status until December 1, and will become available on the subsequent settlement date of December 7, 2016.Our Payments help page is given below for the seller's convenience: ***
Thank you

Complaint: ***
I am rejecting this response because: there is still no explanation as to why my device has broken so easilyAlso, had I known that my warranty was going to expire, I would have taken care of this soonerI Do not feel like Amazon values their customers at all and I am extremely disappointed with this entire ordeal.
Sincerely,
*** ***

Revdex.com:Amazon has reimbursed the charge. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm sorry for any inconvenience caused to you with this.I've verified and see that our Accounts Specialist team had sent email to you on May 21, 2017, providing more information regarding this issue.As you may aware, all the charges were made not on your card, we will not issue refund for the orders that were placed on your account without your authorizationThis is because these orders were not charged to any card that you registered to your account.Please review the email that was sent to you on May 21, 2017.Here's the copy of the response:================================================================Hello,T...⇄ you for telling us about the unauthorized activity in your accountTo protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We have taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.You can ignore any confirmation emails you received for these ordersThis is because these orders were not charged to any card that you registered to your account.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:-- Re-enter your complete credit or debit card number the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any. You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We are unable to say how your siinformation was obtained because that happened away from our websiteSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.================================================================Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday *** P.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for confirming about the changing the priority to UPS.Because you've had repeated issues with UPS, I've made an exception and given priority to other available carriers for future deliveries to your shipping addressAs mentioned, it'll take about weeks for this change to go into effect.Although other carriers will have the priority to deliver to your address in the future, please keep in mind that:- Giving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to UPS.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.We look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sincerely sorry to hear about the issues with your most recent order and the expected delivery dateAs a loyal Amazon Prime member, I can certainly imagine the frustration this has caused you.As you mentioned that you want to keep the item, I've requested a refund for $39.99, which includes the cost of the item and any shipping costsYou'll see the refund within the next business daysOnce processed, you'll also be able to see the refund here:***Rest assured you will not be charged again.I understand you've had issues in the past with deliveries arriving late, and are unsure if continuing to be a Prime member is worth itWe take these situations and feedback very serious, and never want our customers to think or feel this way when using our servicesIf you have issues with deliveries in the future, please contact us back immediately.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with the recent order#***
This is certainly not what we want our customers to experience. I'll ensure that the appropriate supervisory personnel are aware of your experience to be able provide proper training in the future.Please note that when you place an order, our system tries to determine the best fulfilment plan for your order with the given informationHowever, if there is an issue with the payment, it results in a change to the expected dispatch and delivery dates for the order which was the case for your orderAs the debit card used was declined initially, this may have prompted our system to re-evaluate our inventory and I regret the disappointment this may have caused especially since you've mentioned this was meant to be a present.Further to your correspondence, I can confirm that a full refund of $was requested for order #*** on December 23, Our system indicates that the refund is complete.In most cases, once a PIN-less Debit refund has been submitted, the issuing bank will post it to your account within business daysIf you're still not seeing your refund, please contact your issuing bank for further assistanceThey can clarify how long it'll take to post the refund to your account.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this is happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentAgain, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.We appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with recent trafor "Xbox One 1TB Elite console bundle".I've checked details of the traand see that the reason for rejection is 'cant swap asain; wrong version'.You can find this information by clicking the rejection reason for the item in Your TraAccount (***)The items you trade are thoroughly inspected against the conditions described here:***While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correctAs mentioned, we're unable to provide a compensation or honor the previously listed traprice anymore.However, if you prefer you may submit a new trafor same item at revised priceFor full details, please read the TraProgram Terms and Conditions:***I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com