Amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the delay in delivering your prime ordersWe certainly don't want you to experience this.I
understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itI've checked the order's you've placed with us and can clearly see that they were delayed on multiple occasionsHowever, please understand that our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardI'm truly sorry, and we’ll continue working hard to ensure that you receive accurate services and make sure that your future orders via prime are delivered as per the promised delivery date.Thank you for your continued support and understanding as a Loyal Amazon Customer.I hope you'll consider this an isolated incident and give us another chance in the futureWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked with our Amazon Logistics Team and would like to inform you that we've strongly advised the Amazon Logistics carrier to deliver your packages to correct locationI'm sorry to know that your recent packages had the same delivery issues like earlier.We use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your orderBecause you've had repeated issues with Amazon Logistics, I've made an exception and given priority to other available carriers for future deliveries to your shipping addressIt'll take about weeks for this change to go into effect.Although other carriers will have the priority to deliver to your address in the future, please keep in mind that:- Giving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to Amazon Logistics.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deletedI trust that this change will improve your experience going forward!Regarding your comments: I deserve a full refund: We'll be happy to help you with refundBefore we can proceed, please confirm if you are referring to refund on any order or for Prime Subscription, so that we can take assist you accuratelyPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Radha K

Hello,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like us to refund the item from the order #***.I've checked your correspondence with
our Customer service and as informed we will refund the item only when it is returned to us and processed, please know it takes weeks for the return to be received and processed.I'd request you to wait until the package is received by us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I got the kindel account activiated after several hours and talking to several different account repsThey all wanted the persons credit card info that I sent the gift toI refused to give that info outI want a full refund on my account for the crap you tried to pull over on me and the recipeient of the giftno charges should be made to either accountthat is all I will acceptand you should have known the gift card or what every you want to call it had been taken care of before sending the responceyou can call me direct or continue through with Revdex.com..Sincerely,*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the difficulty you experienced trying to take advantage of that Prime Day promotion.Many of our
customers were impacted in a similar way and as a result you may have noticed an email was sent to you earlier today about a $gift card applied to your Amazon account.The gift card funds have already been loaded to your account and are available for your immediate useYou can see your current Amazon.com Gift Card balance by visiting the following location: https://www.amazon.com/gp/css/gc/balanceI hope you have a wonderful day and we see you again soon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the removal of your reviewsWhile I know you're
disappointed with our stance on this matter, I want to assure you the response you received from our Communities team is correct.We have determined that you have violated our Customer Review Creation GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post reviews on Amazon.com.I regret we won’t be able to share any more specific details with you, but I want to reassure you our decision was made with careful consideration.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I have send themmy trade in items and got gift card in return, now they took my stuff they won't return it or activate my account, I can't send them all my information I m trying to use my gift card either they should return my items or open my account or I have to sue them for scamming me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I don't want to be billed and hope they will refund the paymentAlso they will take and hold my money for 5-7plus daysI would like prime applied to my account as offered.Sincerely,*** ***

Hello,We understand the issue, the corresponding person responsible was enforced for the same, and issue was transferred to other team for further investigation.Sincerely,Seller Performance Team Amazon.com

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with your Discover card being charged for order #***
despite having $credit in your account.I've checked your account and confirmed that $promotional credit is still indeed active in your account.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correctAs mentioned, this $promotional certificate is a part of Hay Day promotionThis promotion credit is valid only for In-app purchases while you've purchased the app (#***) from the appstoreFor this reason, the $Hay Day promotional balance was not applied.I've checked your account and see that a full refund of $has been issued for this order to Discover card on June The refund is processing and it'll reflect on your Discover card within next 3-business daysOnce processed, you'll be able to see the refund request here:http://www.amazon.com/gp/digital/your-account/order-summary.html?orderID=**...⇄ to make things right for you, I've canceled current $Hay Day credit completely from your accountInstead, I've added a regular $promotional credit to your Amazon.com account which can be used towards future purchase of eligible items sold and shipped by Amazon.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying orderTo view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220Nonet...⇄ we've forwarded your comments to the appropriate team for reviewI appreciate the time you've taken to share your thoughtsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe resolution I've chosen was the $(or 20%) refund.Sincerely, *** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm so sorry to learn that the information about Chemical Guys WAC_Wheel Guard Rim and
Wheel Sealant (oz) was misleading when you placed your orderI'd request you to write back to us with more details to be able to get this looked into and get the issues resolved at the earliest.Although I understand that at this point of time asking you to take this additional step would be disappointing, we would really like to assist you better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the delay in delivering your ordersThis is certainly not what we want our customers to
experience.Please be informed that we take reports such as yours very seriouslyI assure you that we do monitor carrier performance and take administrative measures on an account when warrantedWith this, I've immediately forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is taken so that the same doesn't happen with your future orders.I understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.As a good will gesture, to help compensate for the inconvenience, I've extended your Amazon Prime membership by one monthNow your Prime membership will renew on Friday, February 2, Please accept it as a token of apology.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardI'm truly sorry, and we’ll continue working hard to ensure that you receive accurate services.Thank you for your continued support and understanding as a Loyal Amazon Customer.I hope you'll consider this an isolated incident and give us another chance in the futureWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Again, as I stated previously, this order is subject to the A-to-Z Guarantee advertised by Amazon on their websiteI have attached another copy of the guarantee conditions, as shown on Amazon.com I have met all of the conditions of the guarantee, which guarantees the condition of the item and its timely delivery As specifically stated in the second sub-item of #3, the guarantee applies if "the item you received was damaged, defective, or materially different from the item represented on the product detail page." This is exactly the terms of my claim The item I received was damaged, defective, and materially different from the item represented on the product detail page There is no reference to timing of contact with the third-party seller
Any references to the third-party seller providing a refund, or Amazon being forced to have the seller provide a refund, are irrelevant The A-to-Z Guarantee is a guarantee that Amazon provides, not the third-party seller Amazon is obligated under the terms of this guarantee to provide a refund, or an exchange, for the damaged and defective television In fact, the A-to-Z Guarantee FAQ on the Amazon website specifically states that Amazon is guaranteeing purchases through their website for items sold by third-party sellers I am not requesting the third-party seller to provide a refund, I am requesting Amazon to live up to the terms of the guarantee they have advertised and provide a refund, or exchange, for the damaged television By not complying with the terms of the guarantee, Amazon is subject to advertising
This request has already been approved numerous times by Amazon customer service representatives I have been told on many separate occasions by different reps that I would be receiving a refund To be told otherwise now is unacceptable
Sincerely,*** ***

Hello,I see that seller's account was debited for the claim on order *** in errorTo correct this, a credit has already been issued to seller's account for $USD as on 01/29/2017.We are sorry for any inconvenience that this may have caused to the seller.-- Date of Claim: 10/14/2016Sincerely,

Complaint: ***I am rejecting this response because:Sincerely,*** Not Applicable
they have refused to respond to me they ignore all my messages and refuse to refund me the money on my account Again I had loaded a gift card to my account dr.***@outlook.com for USD and they have since closed my account for no reason and refuse to respond to my complaints I would like you guys to reach out to them one more time Their customer service is the worst experience I have ever had in my life and right now they have stolen money from me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry for your experience when you tried contacting us, I understand you are upset.After reading your
complaint, I'd like to assure that the website *** or the people you've talked to aren't related to Amazon.com, it appears that you've spoken to someone outside Amazon.comIt appears that you might have clicked on a Phishing attemptMost web browsers "cache" pages, meaning they temporarily store a local copy of every page you visit on the webIf you do need to contact us in the future, here's a link to our Contact Us page:***The quickest solution is a forced reload to ensure that you are looking at a fresh copy of the page, and not the version stored in your cacheTo force reload, hold down the "Shift" key and click the "Reload" or "Refresh" button in your browser.For instructions on clearing your cache, please consult your browser's help documentationPlease know, we always work towards resolving Customers concerns or problems only by listening to them.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,***.VAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I would like to settle this dispute through the mediation of the third parties: Revdex.com officer & FBI agentRevdex.com officer & FBI agent should make physical visits to Amazon and check out their computer system and repeat those actions as many as they need (i.econfiscate their PCs and analyzed them professionally & legally)
Amazon has never confirm the technical errors were caused by hackers
http://www.wkyt.com/content/news/Hackers-are-targeting-Amazon-accounts-401857396...⇄ /> It's been reported by news source that your system is weak and hackers can get in
So my money is lost and they don't want to payHackers are not related? Please prove it by actions!
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I followed the directions that were on their site and only sent the gift card info to an Amazon email accountIf I was given bad info, it's because Amazon allowed a fraudulent vendor to post items on their siteI have been informed by an Amazon staff member that the gift card was revoked after I reported it stolen which means Amazon has possession of my $but has not returned it back to me! I will attach all of the emails and screenshots.Sincerely,*** ***