American Airlines

Passenger was responded to under case [redacted] on July 8, Please see attaché

Complaint: [redacted] I am rejecting this response because: We scheduled to use our tickets during August 2017, so it would be nice to have our year to use the tickets start as of the usage date, and not the purchase dateAlso, we initiated this complaint in July of We did not receive a response until December of This did not allow us sufficient time to schedule a trip in only months (Deadline: 5/19/18)Again, my wife had a pregnancy complicationNow that our baby is here as of 12/27/17, we are not in a position to travel by 5/19/We would however, by August We complied with the policy that we reviewed on the website of American Airlines, which listed several steps that needed to be taken for medical emergenciesWe complied with every step listed, only to be told that our circumstance doesn't fit the interpretation of a "medical emergency"American Airlines website did not clarify what was considered a "medical emergency", so the fact that our claim/request was denied, seems to constitute a subjective interpretation on the part of someone who works for American AirlinesThe company does not appear to honor/comply with the policy that was listed on its websiteThis is not fair to usWe understand that we cannot obtain a refund; however, we should be allowed additional time to use our ticketsIf not for our medical emergency, we would have followed through with our intention to celebrate our wedding anniversary in August in a return trip to MexicoIt was very unfortunate to have to cancel our All-Inclusive vacation; this experience with American Airlines is just another "punch in the gut" that we didn't need Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: American Airlines provided an automated response which has not addressed my concerns and issuesTheir message states that they have "responded accordingly" which I believe is only according to their interestI have see or receive any such response and their message provides no actual responseThere response Regards, [redacted]

Passenger has been contacted under case number [redacted] on March 1, and case number [redacted] on March 25, See attachedPassenger has also been contacted via phone call on March 28,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and although I am not happy with the response it is obvious American Airlines does not care about customer satisfaction and this is not going to be resolved to my satisfactionI did receive a refund as promised by the telephone customer service representative but I was not compensated for the issues with my trip Regards, [redacted] ***

Customer was contacted in case# [redacted] and a resolution was met

Passenger has been contacted under case number [redacted] on September 22, and case number [redacted] on October 5, See attached

Passenger has been contacted under case number [redacted] on January 15, See attached

Passenger was responded to on March 15, under case [redacted] Please see attached

Passenger was responded to under case [redacted] on February 13, Please see attached

Complaint: [redacted] I am rejecting this response because:They have taken over a year to resolve this and all I requested to begin with was my $baggage fees refunded because I was a miles member and they shouldn’t have been charged in the first placeNow they are offering me a $voucher which is worthless to meJust mail me a $check or a free flight voucher to make this hassle worth my whileWhat poor customer service Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, *** [redacted] I am sorry this is against UNITED airlines and look at all of the problems on line with there number [redacted] absolutely unreal

Passenger has been contacted under case number [redacted] on April 9, See attached

Complaint: [redacted] I am rejecting this response because: issue was never addressed and no Manager ever did contact me Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on January 9, See attached

Passenger has been contacted under case number [redacted] on September 1, See attached

Complaint: [redacted] I am rejecting this response because:This is the first time I am seeing the letter the company claims to have been generated in Trying to follow directions in the attached letter using the provided website and ticket numbers repeatedly results in error message, thus again not providing a prompt resolutionCurious, why did it take the airlines years to even respond to the complaint? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Again, from what I was told and how I have been treated I don’t and will not accept your responseYou have not resolved my complaint and you have taken advantage of an innocent young girl and treated people unacceptableBecause of health reasons I was unable to do anythingYou continue to take months to respond to an inquiry probably thinking I will ignore itYour a big business taking advantage of poor people and treating people this way is not acceptableYou basically took a huge some of money for nothing and that’s not rightI do not accept this Regards, [redacted] ***

Complaint [redacted] I am rejecting this response because:We are not satisfied with the offered compensation, as we have no use for the American Airlines vouchersWe require compensation in cash Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They never even contacted meSeems pretty simple Regards, [redacted]