American Airlines

Passenger has been contacted under case A [redacted] and information has been provided

Complaint: I am rejecting this reorsponse because: THIS response from this unethical racist company is a lieProduce proof of depositPure and simple, American Airlines has NEVER reached out to me OR processed a refund! They introduced my innocent child to the ugliness of American discrimination, nearly stranded her in an unknown city and FAILED to remedy my losses for THREE years!!! THREE YEARS!!! This company is now Trying to retroactively pretend they have tried to resolve this hoping I won't respond to Revdex.com emails after yearsI am still waiting to be made whole...I am still waiting for this company to address its failure to act for yearsInjuries upon injuriesIf AA were to finally do the right thing and make me whole after all this time, I would get the cost of the original ticket, the cost of the SW ticket, treble damages for the maliciousness plus 3l years of interest on the total of all of this! AA used my funds for years, inconvenienced and traumatized my daughterWe have never stepped another toe in another American/USAIR flightSo to discriminate COSTS youWake up! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint [redacted] I am rejecting this response because: I have not received a response from American Airlines The matter still has not been resolved and it has been months since I filed the complaint Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because they did not resolve the issueTheir correspondence was not open and offered no resolution besides telling us to "get over it" because they can do whatever they want with no consequencesThey need to change their check in processThey need to refund our feeJust because they responded to me doesn't mean they resolved the issueIt is still unresolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: only response I got was what I had written in the complaint So they feel that's adequate? Regards, [redacted]

Passenger has been contacted under case number [redacted] and information has been requested

Passenger was responded to under case [redacted] and [redacted] on February 26, Please see attached

Complaint: [redacted] I am rejecting this response because: American airlines clearly are not taking my complaint seriouslyIt is laughable to think that I want a voucher from themI want a refund from them for the abysmal experience and a truly awful service I have received both during and since the experience A voucher is not a gesture of good will, it is to try and get me to go awayA gesture of good well would be fixing the SU by refunding the customer for a failed serviceAs you are a service provider, and you were unable to provide me with the service effectively and you also did not eight take into account any of m A voucher is not a gesture of good will, it is to try and get me to go awayA gesture of good will would be fixing the SU by refunding the customer for a failed serviceAs you are the service provider, and you were unable to provide me with the service effectively you should be held accountableCan I just ask you, why do you think I would entertain flying with you again after the horrific experience I had with you? And I genuinely do not believe I am over stating that, when I say horrificRegards, [redacted]

Complaint [redacted] I am rejecting this response because: I have not been contacted by the business, and they have refused to terminate my AAdvantage account after countless demands by me to do so Instead, the business has continued to resort to extortionate demands that I blindly fax over my government issued identification to an unsecure fax number (exposing myself to the risk of identity theft), or else continue to run the risk of having my personal information stored in a database against my will for potential hackers to access Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We received a responses from the Company directly and was compensated for the awful trip We were satisfied with there action Thank you!! Regards, Alfrica Jacques

Passenger has been contacted under case number [redacted] on September 28, See attached

Complaint: [redacted] I am rejecting this response because:The response from [redacted] does not address the previous rejection response I provided If you are saying that this problem was already taken care of before [redacted] called me on December 1, then why did Angelo call me and promise the two evouchers totaling $400? Why would he get my hopes up that American was finally trying to right the wrong they caused by being responsible for me losing one full day in Hawaii on my much needed vacation? He never should have called and made an offer that he was not supposed to makeEither he was incompetent and did not know what he was doing when he made the offer to me to rectify the situation, or he knowingly made an offer he knew he could not deliver and then revoked it to get revenge for me filing a complaint Which is it? Either answer is NOT acceptable Who calls up someone, makes them an offer to settle their grievance, and then calls back later saying the offer has been rescinded? No one should treat a customer like this and expect them to ever use their services again You need to address this specific fact as to why he made an offer he then rescinded? That is what needs addressed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I never was given a good respond Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:American Airlines (AA) did respond that no further action would be taken and I responded back that it was unacceptable As stated in the original complaint, AA did not live up to the obligations provided to me by the reservations agent If that agent did not follow policy, that is not my problem They provided me information for which I relied on and then I was charged full price for their mistakeUntil restitution is provided or some other agreeable compensation, the matter will stay unresolved Regards, [redacted]

Complaint [redacted] I am rejecting this response because: I filed the complaint after I received a response from American Airlines on August 11th that they denied my requestThe response from American Airlines is not as per the conversations I had with American Airlines representatives or their websiteBased on all my conversation, the extra baggage is supposed to be $dollars and I was charged $by their codeshare partner and they claimed that part of this charge will go to American AirlinesBecause I purchased the ticket from American Airlines, I can only work with American AirlinesI did contact [redacted] airways, but they said, because I purchased ticket from American Airlines, and if I have any concerns on the charge I need to contact American Airlines onlyIf I had purchased ticket from [redacted] there wont be any charge, because their rule is bags per person, and American rule is bag per person, so the charge Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: AA is lying and falsifying information to get away with not appropriately compensating passengersI was told that weather was not the cause of the delay and weather reports support this Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:My Issue was not resolvedAmerican Airlines offered me travel vouchers, however, I vowed to never fly American Airlines againI am still very upset about the way my husband and I were treatedIf the airlines had offered me a reimbursement from what we had actually spent I would have taken their apology more seriously and considered giving them another chance Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Hi [redacted] The provided solution is unacceptableMy Revdex.com complaint will remain open until a better solution is providedAmerican Airlines is in the service industry, and it would behoove the company to respond to the situation accordingly.I have attached all of the costs associated with two day delayYour email only indicates a one day delayI can provide receipts for all of the expenses minus the taxi rides and food in Aruba because it was cashPer the conversation with the customer service representative, American Airlines would be reimbursing all those involved for the additional expensesThanks in advance! Regards, [redacted]

Revdex.com: I received a partial refund, not full refund