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American Airlines Reviews (1822)

Complaint [redacted] I am rejecting this response because:Yes I was reimbursed for the original flight fare, which was a direct flight leaving at midnightI paid $to upgrade my seat separately after I paid for the ticket during the time of check-inI never got reimbursed for the upgrade as the flight was cancelledLetter says delays happenThis is not a delayWe waited until 2am in the morning and the crew realized that the pilot was goneBecause there was no other flight the only option was to wait until the morning and take a non-direct flight and waste the whole day instead of the original hour direct flightIf you leave your passengers stranded at the airport at am in the morning because the assigned pilot decided to leave with the 1am flight so he can go home sooner then they should at least pay for our hotel$for the upgrade, $for the hotel and to get a direct flight with another airline I ended up paying a lot more than the AA flight, I lost a night and over $during this messAA sending me a voucher for $to fly with them again is an insult and considering this issue a 'flight delay' is the proof that they didn't even read my complaintFlight didn't delay it was cancelled and a non-direct flight option was offered which was going to depart hours after the original direct flightBest Regards, *** Regards, [redacted]

The response from American Airlines is ALMOST TWO YEARS AFTER THE INCIDE TI will no longer fly this shady airline and I will tell all in the travel industry to do the sameComplaint I am rejecting this response because: Regards, [redacted]

Passenger was responded to under case [redacted] on March 15, Please see attached I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Passenger has been contacted under case numbe [redacted] and information has been provided

Complaint: [redacted] I am rejecting this response because: I never got a refund for my airline ticket Regards, [redacted]

Complaint: [redacted] I am again rejecting American Airline’s response that they will only pay for up to 50% of my bag’s valueI was not planning to buy a new bag and feel it is unfair I should have to cover a portion of the new bag’s cost due to negligence by AAI would appreciate being compensated for the full cost of the new bag that I had to purchase.I’d like to remind American Airlines that they have repeatedly ignored my contact attempts my phone, email, and social media for several months following the submitting of receipts, which they instructed me to doI also arrived at a business meeting with my bag smelling of whiskey (from the passenger who spilled the drink and caused the bag to be ruined).It’s unfortunate that I had to submit a claim with to get any response from AA, but I’m grateful for the facilitating this conversation so this process can move forward Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I NEVER HEARD FROM THE AIRLINES! This complaint is almost a year old, and they are blatant liars! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Their recompense for the incident that occurred does not match the level of interruption and difficulty that this mistake caused me It wasn’t a simple matter of there was bad weatherWe were grounded several hours and most of that was due to an oxygen mask issue in the cockpitBecause of this unpreparedness, this made me late to my business conference and caused a large issue for meTherefore, I cannot accept their “resolution” Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:they never solved the issue Regards, [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have fully refunded all of the expenses I incurred due to its error Regards, ***

Phone call made to the passenger under case [redacted] apology and resolution was offered

Complaint [redacted] I am rejecting this response because:No other airlines had this policy and AA was the first to start this on first of January of that year ?? I don't know When you are doing something new first duty is to inform customers not keeping in the fine printHATE AA Regards, [redacted] ***

Passenger has been called and explained policyCase number [redacted]

Complaint: [redacted] I am rejecting this response because: I sent a response to AA on July 14th and I am still awaiting their response It has been days I asked [redacted] ** if she listened to the recorded conversation I had with their Rep Nicole the morning of April 25th, when Nicole told me AA would reimburse my rental car costs I also asked to her to explain why AA had not responded to the Revdex.comI will attach the email (sent July 14) for your referenceRegards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The practice of charging someone $to use half of what was purchased is wrong, and morally reprehensible Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not received any response from them Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not yet received the $voucher as promised Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because of the options I was given forced me to purchase other ticketsIf they had offered full credit sooner I would have been able to use the tickets to schedule our flights out of AlaskaHowever, because of the options they gave me I had to rebook on a different airline - I got the same response twice from different customer service agents, they both told me the same thing Regards, [redacted] ***

Complaint [redacted] I am rejecting this response because: They have not contacted me since the day after my complaintIt's been almost monthsTheir offer was only near dollars per person and $in american airlines travel voucherExcept we aren't flying american airlines ever againI told them months ago that it was not a satisfactory resolution and they said "its' all we're able to do, there's no one else you can talk to." Their resolution didn't make up for their pattern of errors that affected our travels and ultimately caused us to pay more to get us home without having to stay in Philadelphia overnight, which they didn't even offer us a hotel stayI don't know why they are reaching out now; it's been monthsNo well respecting company should be able to treat their customers this way.Still not satisfied Regards, [redacted] ***

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Address: P.o. Box 619616 Md 5494, Dallas, Minnesota, United States, 75261


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