American Airlines

Complaint: [redacted] I am rejecting this response because:American Airlines (AA) did respond that no further action would be taken and I responded back that it was unacceptable As stated in the original complaint, AA did not live up to the obligations provided to me by the reservations agent If that agent did not follow policy, that is not my problem They provided me information for which I relied on and then I was charged full price for their mistakeUntil restitution is provided or some other agreeable compensation, the matter will stay unresolved Regards, [redacted]

Complaint [redacted] I am rejecting this response because: I filed the complaint after I received a response from American Airlines on August 11th that they denied my requestThe response from American Airlines is not as per the conversations I had with American Airlines representatives or their websiteBased on all my conversation, the extra baggage is supposed to be $dollars and I was charged $by their codeshare partner and they claimed that part of this charge will go to American AirlinesBecause I purchased the ticket from American Airlines, I can only work with American AirlinesI did contact [redacted] airways, but they said, because I purchased ticket from American Airlines, and if I have any concerns on the charge I need to contact American Airlines onlyIf I had purchased ticket from [redacted] there wont be any charge, because their rule is bags per person, and American rule is bag per person, so the charge Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: AA is lying and falsifying information to get away with not appropriately compensating passengersI was told that weather was not the cause of the delay and weather reports support this Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:My Issue was not resolvedAmerican Airlines offered me travel vouchers, however, I vowed to never fly American Airlines againI am still very upset about the way my husband and I were treatedIf the airlines had offered me a reimbursement from what we had actually spent I would have taken their apology more seriously and considered giving them another chance Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Hi [redacted] The provided solution is unacceptableMy Revdex.com complaint will remain open until a better solution is providedAmerican Airlines is in the service industry, and it would behoove the company to respond to the situation accordingly.I have attached all of the costs associated with two day delayYour email only indicates a one day delayI can provide receipts for all of the expenses minus the taxi rides and food in Aruba because it was cashPer the conversation with the customer service representative, American Airlines would be reimbursing all those involved for the additional expensesThanks in advance! Regards, [redacted]

Revdex.com: I received a partial refund, not full refund

Complaint [redacted] I am rejecting this response because:Yes I was reimbursed for the original flight fare, which was a direct flight leaving at midnightI paid $to upgrade my seat separately after I paid for the ticket during the time of check-inI never got reimbursed for the upgrade as the flight was cancelledLetter says delays happenThis is not a delayWe waited until 2am in the morning and the crew realized that the pilot was goneBecause there was no other flight the only option was to wait until the morning and take a non-direct flight and waste the whole day instead of the original hour direct flightIf you leave your passengers stranded at the airport at am in the morning because the assigned pilot decided to leave with the 1am flight so he can go home sooner then they should at least pay for our hotel$for the upgrade, $for the hotel and to get a direct flight with another airline I ended up paying a lot more than the AA flight, I lost a night and over $during this messAA sending me a voucher for $to fly with them again is an insult and considering this issue a 'flight delay' is the proof that they didn't even read my complaintFlight didn't delay it was cancelled and a non-direct flight option was offered which was going to depart hours after the original direct flightBest Regards, *** Regards, [redacted]

The response from American Airlines is ALMOST TWO YEARS AFTER THE INCIDE TI will no longer fly this shady airline and I will tell all in the travel industry to do the sameComplaint I am rejecting this response because: Regards, [redacted]

Passenger was responded to under case [redacted] on March 15, Please see attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Passenger has been contacted under case numbe [redacted] and information has been provided

Complaint: [redacted] I am rejecting this response because: I never got a refund for my airline ticket Regards, [redacted]

Complaint: [redacted] I am again rejecting American Airline’s response that they will only pay for up to 50% of my bag’s valueI was not planning to buy a new bag and feel it is unfair I should have to cover a portion of the new bag’s cost due to negligence by AAI would appreciate being compensated for the full cost of the new bag that I had to purchase.I’d like to remind American Airlines that they have repeatedly ignored my contact attempts my phone, email, and social media for several months following the submitting of receipts, which they instructed me to doI also arrived at a business meeting with my bag smelling of whiskey (from the passenger who spilled the drink and caused the bag to be ruined).It’s unfortunate that I had to submit a claim with Revdex.com to get any response from AA, but I’m grateful for the Revdex.com facilitating this conversation so this process can move forward Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I NEVER HEARD FROM THE AIRLINES! This complaint is almost a year old, and they are blatant liars! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Their recompense for the incident that occurred does not match the level of interruption and difficulty that this mistake caused me It wasn’t a simple matter of there was bad weatherWe were grounded several hours and most of that was due to an oxygen mask issue in the cockpitBecause of this unpreparedness, this made me late to my business conference and caused a large issue for meTherefore, I cannot accept their “resolution” Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:they never solved the issue Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have fully refunded all of the expenses I incurred due to its error Regards, ***

Phone call made to the passenger under case [redacted] apology and resolution was offered

Complaint [redacted] I am rejecting this response because:No other airlines had this policy and AA was the first to start this on first of January of that year ?? I don't know When you are doing something new first duty is to inform customers not keeping in the fine printHATE AA Regards, [redacted] ***

Passenger has been called and explained policyCase number [redacted]