American Airlines

Passenger has been contacted under case number [redacted] on January 11, See attached

Customer was contacted on April 3, under case [redacted] Please see attached

Complaint [redacted] I am rejecting this response because: it is an unacceptable response, and they should be held accountableSad it is taking years to address, shows customer service is not their priority Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on May 26, and case number [redacted] on May 28, See attached

Complaint: [redacted] I am rejecting this response because:nothing has been teaolved I have yet to receive my refund as told Regards, [redacted]

Passenger has been contacted under case number [redacted] and information has been provided

Complaint: [redacted] I am rejecting this response because: no compensation received Regards, [redacted] ***

Passenger has been contacted under case [redacted] and resolution has been met

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Passenger was contacted in case # [redacted] and resolution offered

Passenger has been contacted under case number [redacted] Policy and procedures have been explained

Complaint: [redacted] I am rejecting this response because:I can't access the refund info without the ticket numberHow can I get that info Regards, Joyce Tomalia

Complaint: [redacted] I am rejecting this response because:There was no offer for any kind of compensation for the lost timeWe could have gotten on our connecting flight in Chicago had American Airlines not locked the door for boarding and had someone at the desk to assist usWe stood in the window and watched our plane sit at the gate for minutes before it even attempted to leave the gateThere was absolutely no reason why we shouldn't have been allowed to get on that plane if it wasn't for the airline not making employees available at that gateWe lost an entire day of a long overdue and very rare vacation for usI don't care what the airline policy is regarding these matters, all policies can be adjusted based on circumstancesI'm tired of going around and around on thisThey screwed up, they take zero responsibility or accountability, and have a very low regard for their customers Regards, [redacted] ***

Passenger was contacted under case [redacted] on March 16, Please see attached

Passenger was responded to under case [redacted] on July 8, Please see attaché

Complaint: [redacted] I am rejecting this response because: We scheduled to use our tickets during August 2017, so it would be nice to have our year to use the tickets start as of the usage date, and not the purchase dateAlso, we initiated this complaint in July of We did not receive a response until December of This did not allow us sufficient time to schedule a trip in only months (Deadline: 5/19/18)Again, my wife had a pregnancy complicationNow that our baby is here as of 12/27/17, we are not in a position to travel by 5/19/We would however, by August We complied with the policy that we reviewed on the website of American Airlines, which listed several steps that needed to be taken for medical emergenciesWe complied with every step listed, only to be told that our circumstance doesn't fit the interpretation of a "medical emergency"American Airlines website did not clarify what was considered a "medical emergency", so the fact that our claim/request was denied, seems to constitute a subjective interpretation on the part of someone who works for American AirlinesThe company does not appear to honor/comply with the policy that was listed on its websiteThis is not fair to usWe understand that we cannot obtain a refund; however, we should be allowed additional time to use our ticketsIf not for our medical emergency, we would have followed through with our intention to celebrate our wedding anniversary in August in a return trip to MexicoIt was very unfortunate to have to cancel our All-Inclusive vacation; this experience with American Airlines is just another "punch in the gut" that we didn't need Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: American Airlines provided an automated response which has not addressed my concerns and issuesTheir message states that they have "responded accordingly" which I believe is only according to their interestI have see or receive any such response and their message provides no actual responseThere response Regards, [redacted]

Passenger has been contacted under case number [redacted] on March 1, and case number [redacted] on March 25, See attachedPassenger has also been contacted via phone call on March 28,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and although I am not happy with the response it is obvious American Airlines does not care about customer satisfaction and this is not going to be resolved to my satisfactionI did receive a refund as promised by the telephone customer service representative but I was not compensated for the issues with my trip Regards, [redacted] ***

Customer was contacted in case# [redacted] and a resolution was met