American Airlines

Passenger has been contacted under case number [redacted] on March 5, See attached

Passenger has been contacted under case number [redacted] on August 24, See attached

Complaint: [redacted] I am rejecting this response because:I have exchanged a dozen emails with American Airlines about this issue already Please see below.---------- Forwarded message ----------*** [redacted] [redacted] Dear Mr [redacted] Reference Ticket: [redacted] Thank you for contacting the Passenger Refunds Department.Thank you for taking the time to inform us of your concernsWe apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.Sincerely, [redacted] The information in this email is confidential and is intended solely for the addressee(s); access to anyone else is unauthorizedIf this message has been sent to you in error, do not review, disseminate, distribute or copy itIf you are not the intended recipient, please delete this email from your email system Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:American Airlines has not satisfactorily resolved the problems They have refunded one of the airfare, however, they have not yet refunded the return flight or the expenses incurred by their negligence They stated in a letter that the passenger was not at the gate minutes prior to boarding which is absolutely untrue She was present at least minutes prior to boarding She was also checked in online so she was unaware that she needed to speak to someone at the gate We lost a return flight home on another airline and a hotel night among many other expenses and the disappointment of totally missing a vacation The crew was rude and left the passenger stranded after they gave her seat away when she was actually there I find their customer service abominable and would never fly American Airlines again Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is not satisfactory to meThe AA did not resolve the issue and I want a full refund Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on March 21, See attached

Passenger has been contacted under case numbers [redacted] on June 18, See attached

Complaint: [redacted] I am rejecting this response because: I never got their response or any compensation! Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because:The airline did not compensate me in any way for the inconvenience and expenses I incurred as a result of their lengthy delayThe least they could do, since they can refund my ticket is to provide me with a travel voucher that would allow me to continue flying with their terrible service Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on January 16, See attached

Passenger has been contacted under case number [redacted] on December 5, See attached

Complaint: [redacted] I am rejecting this response because: "Nothing was done" Complaint is two years old Regards, [redacted] ***

Passenger has been contacted under case number [redacted] and additional information has been provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I will say that American Airlines should find better ways to resolve any matters related to passengers in a more timely manner Furthermore, customer service reps need to answer or respond to calls/messages left on their voice mails in a more timely manner as well Regards, [redacted]

Passenger has been contacted under case number [redacted] on July 28, See attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this matter was resolved although not satisfactoryA day missed of pay for both my husband and I ($800), had to pay for hotel ($200) for the night, had to buy dinner and breakfast, had to buy diapers and food for our infant, and our $car seat was damaged by the airline for them to cancel the flight! The $200+ airline credit didn't even cover another flight Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not any reposes from American Airlines Regards, [redacted] ***

Complaint [redacted] I am rejecting this response because:I received a response with no phone number to call with the requested informationIt appears they didn't read my complaint and just sent a canned responseThis is a pattern of poor customer service they have when resolving flights they cancel Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The company has done nothing to rectify this ridiculous situationThe response from the business is tantamount to saying, "We are working on our product but are unwilling to offer compensation for the misery we have already put you through." I find it absurd that the company responded at all to me when they clearly are not doing anything to fix an issue that already occurred and it is completely their fault Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:American airlines partially reimbursed me for the original cost of the tickets, but failed to reimburse me for the full purchase price, let alone all the added costs I accrued while attempting to take a vacation that relied on air travel Having the flight cancelled caused the whole vacation to be cancelled, which is more costly than just the flight tickets On top of that, to take $off the top when reimbursing is just petty Regards, [redacted]