American Express Company

Review: I have opted out of getting offers both online and by phone. American express still sends me offers for platinum card. I have been a victim of fraud.

I have been a victim of 3rd party fraud claiming to be amex, and this is why I opted out of getting offers. American express continues to harass and hound me. I first opted out months ago and still receive letters.Desired Settlement: STOP sending me [redacted]!!!!

Business

Response:

American Express mailed our response to the consumer today.

Review: I have been disputing this account for a few years now and I have not gotten any help from anyone. The accounts in question that I have on my credit report have been lingering and hurting my credit score for years and this account belongs to my father. He has tried to call and explain to them that this is his account and not mine but we have had no help. I am currently in the process of closing on a home loan and these accounts are hurting me more now than ever. About 8 months ago I spoke with a lady from AMEX and she told me that it was illegal to delete the account according to the Fair Credit Reporting Act without me making a payment right then and there and there was no one else that I could speak to. I have asked for a contract or agreement that was signed by me but I haven't gotten anything. At the time that this account was opened I was not working and still in college with no credit so it is hard to imagine that I would get approved for an AMEX card with no income and I really need help removing these accounts.

Product_Or_Service: Credit CardDesired Settlement: DesiredSettlementID: No settlement requested - for

I would just like to have these accounts removed from under my name and social so that it doesn't keep affecting me because I have done a great job with taking care of the accounts that I own and I hate that my credit score and report is being affected by an account that I had nothing to do with.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told I had 6 days to respond to this message and the message was that something was mailed to me. I haven't received anything yet from anyone and I don't want to wait until the last minute to find out that nothing is being done because I am looking to close on a home soon and I need these account removed from my credit report and remain on my fathers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was nothing sent to me therefore I was left with nothing to reply to. I have requested documents from Amex to prove that I signed for an account through them and I haven't received anything. As I have started before this account belongs to my father and he has written a letter to them as well staying that. There is no reason I should be attached to this account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted].

Business

Response:

American Express mailed our written response to the consumer on November *, 2014 to the address provided in the complaint document. The consumer need to allow 7 to 10 mailing days for mailing time. Additionally, the consumer’s additional correspondence contains no new information to which American Express can respond at this time. The consumer may follow the instructions in our correspondence mailed November [redacted] to address this matter further. Thank You

Review: American Express has paid 3 unauthorized charges to their Vendors(9/**/09-$6549, 11/**/13 $4100, 10/*/13-$5328.90)amounting to $15,977.90 on my card.

American Express has paid three unauthorized charges to their Vendors (9/**/09 - $6549, 11/**/13 $4100, 10/*/13 $5328.90) amounting to $15,977.90 from my American Express credit card without my written consent. I have contacted American Express and reported all three unauthorized/fraudulent charges and they have so far refused to credit my account on all of them.

The last one is supposedly under review by them. American Express stated that since I issued my credit card number to the Vendors in question, they won't assist me with a refund. A practice, I find to be unconscionable to say the least and shall not be allowed by law.

I am sure this is a known fact by American Express' Vendors. How can a consumer be protected from any American Express' Predatory Merchants with this rule?. American Express is relaying to the Public that once they issue their AmEX card to an American Express Vendor regardless if they receive service or not from that Vendor they're hooked for payment for any amount desired by the Vendor. American Express will pay on whatever their Vendor decides to charge as long as they have your credit card number in their possession, that's what I've been told by American Express. This American Express' PREDATORY procedure should be treated as unconstitutional, unconscionable and illegal if not already.

What occurred in my case is the following: The first Vendor is a dentist that I used previously that kept my credit card on file and went on charging my card for a quote on dental work and services that were not rendered for $6549 without my knowledge and consent. The second Vendor is an extended car warranty that I purchased by phone and cancelled within a 30 day money-back guarantee for $4100. The third Vendor is a Resort that I stayed in and paid in full upfront, however the resort went back to my credit card and charged an authorized supplemental amount of $5328.90 without my knowledge or written consent.

I have reported what went on to American Express and exhausted all three cases to no avail. All three Vendors obtained payment from American Express without my written consent, signature, knowledge or authorization. It is my firm belief that American Express is using an illegal ploy to SCAM the public and collect fees. This is theft by deception at best and extortion on American Express' part. American Express needs to be stopped. I have requested an arbitration on all three cases. To date American Express has failed to issue a date or accommodate my request. Instead American Express has advised me to go to court with the three Vendors as they chose to stay out of it even though American Express have conspired with these three Vendors to defraud me out of $15,977.90 on services I did not receive.

I am currently pursuing the first Vendor legally. My legal fees so far on the first case have exceeded the amount stolen by this American Express Vendor (Dentist) and American Express. I can't afford to lose $15,977.90 to American Express and in addition pursue litigation in court on these three matters. Please help me resolve these cases.Desired Settlement: I want back my $15,977.90 that American Express has paid out to their Vendors without my knowledge, permission, written consent or authorization. Also, It should be made illegal for all credit card companies to pay on charges submitted to them from their vendors without the credit cardholder's written consent and authorization.

Business

Response:

American Express mailed our response to the consumer today.

Review: I unfortunately made a double payment to my Platinum card (meant to make payment to Blue card) and had a series of issues since then. Please refer to my account history for all the details as it is way too long to type. Bottom line is this - I have been a loyal customer since 1987 and between my husband's account and mine, we have charged will over 3 million so to have what happened to me last month with this issue is beyond ridiculous. In regards to resolving a consumer's issue, one will get 10 different responses and maybe just maybe, if you are lucky, you will get a rep with common sense that is not located overseas. My error in making two payments to my account should have been easily resolved but instead had my account was suspended for about two weeks as I issued a "stop payment" on the second payment and had to wait for the 3 attempt process even though a "stop payment" was issued. What makes it even more ridiculous is my account was NEVER showing it not to be current. Finally , after speaking with at least 10 reps 10 different times, a rep from Phoenix resolved this problem. Now this month when I made my payment and accounted for credits I had (two being from AMEX for trying to remedy my anger from prior month) but found out they were not going to be applied. I received an email stating my financial institution would not honor my payment. This was completely incorrect as both payments had cleared the bank. So when I made a phone call to find out what this email meant, I found out because of prior month's incident of my "stop payment" that I had to pay full amount due and not account for any credits issued to me. I have come to have extreme anger to American Express and am still contemplating discontinuing my card. I have not done so only because of inconvenience but I probably will simply because of the principle of the whole matter. I may not be explaining all that I need to in this letter and can do much better verbally. I am NOT a fan of American Express as the company I once knew is no longer what is used to be.Desired Settlement: I will leave that up to the company.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have not received any communication (e-mail, phone call, etc) from American Express in regards to this complaint. I rechecked my e-mails from November [redacted] and see nothing so am still waiting for a response.

Business

Response:

We responded to the consumer via written correspondence on November **, 2014. The consumer needs to allow 7 – 10 days for mailing time

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Basically, I received a letter stating what I had told them previously in phone calls. Amex just simply repeated, leaving out some mishaps, the events that occurred then delivered their "canned" statement of gratitude and their hope that their attempts would resolve the matter. So, in my opinion, they did nothing and I really didn't think they would. Bottom line, American Express is not the company it once was. They will never admit to any lack of professionalism or error on their part so they simply repeat your issues and give their apologies. Please just post my complaint so it will be with the other hundreds this company has.Thank you for your efforts and it does feel good to publicize my complaint.-[redacted]Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 1/**/2015, I made 1 payment and received 1 confirmation number. Unfortunately, I did not write the number down. I have a severe [redacted] disorder as a result of the 2nd of 3 [redacted] and my right [redacted] is fused due to[redacted]. Writing is not my strong suite. I depend of the internet a lot due to multiple disabilities. I don't drive so I do most of my banking on line also. I was forced to stop working 14 years ago after my second of three [redacted]. I am permanently disabled and am supposed to avoid stress. American Express is making that impossible right now. On 1/**/2015, I logged on to my [redacted] account to pay my [redacted] bill. To horror, I found that my account had been flagged. My checking account was overdrawn by $153, I had incurred several insufficient funds charges and my [redacted] account was over the limit. A review of the history of my checking account revealed that American Express had deducted my payment from my account twice for a total of $1114.02. My husband and I live on his social security and my disability. While this may seem like a small amt to some, it's a lot to us. I called [redacted]. They said they couldn't do anything until AmEx credited the money back. I called AmEx cust serv. A young man said the policy was to send a check, but since this was an error on the part of AmEx, the would they would wire transfer the money on[redacted]. Since it was [redacted], I figured this was the best outcome I could get. I wasn't happy because my husband's birthday was on[redacted]. I had to figure out how I was going to pay for things I had already ordered. On[redacted], I called AmEx cust serv again to see when I when I could expect the money in my account. The young lady I spoke to said that it was not being wire transferred, and that I would have to wait 7-10 days for a check. After escalating the call 3 times, I asked why they couldn't do a wire transfer. Policy no wire transfers under $3000. I asked them to overnight the check. Refused. Refused to escalate call.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the amount of $557.07 put back in my account. I want to be reimbursed for the fees incurred as a result of this error. I want a letter of apology from American Express to [redacted] for their error.When I contacted American Express on[redacted], I found out that I was speaking to people in [redacted]. It was impossible for me to understand their names. The last person I talked to tried blame me and refused to excelerate the call. I

Business

Response:

American Express mailed our response to the consumer today.

Review: I've been with American Express SERVE for over a year now and three times I've dealt with the issue of them holding funds that were supposed to be cancelled and reversed. The first time I cancelled a transaction with [redacted] and called Amex customer service to get the funds reversed. They said that I need to contact the merchant and get an id number then call merchant services. The number they gave me the first time was incorrect and when I called [redacted] to get a merchant id code, they had no idea what I was talking about. I had to call back multiple times to get a representative to reverse the funds. The second time was with the gas station. Now I put gas in my vehicle and the station held over 100 dollars if not just 100 out of my account. I waiting until the actual amount of money that was put into my gas tank cleared before I gave Amex a call. When I called each representative stressed that it would be 8 days before the funds were reversed because they need to make sure the other amount (the actual gas amount) was cleared. The sad part was, it had already cleared and they refused multiple times to correct the balance in my account. I finally spoke with an individual who was nice enough to speak with a supervisor and get the funds corrected. This last and final time. I noticed over 300 dollars out of my account by a collection agency [redacted]. It was 325.97 total. I quickly called Amex and got more information about the transaction and what company it was. The representative gave me the number and I called. I explained my frustration with the company and they cancelled the transaction for me. I called back knowing that everything would be fixed but they wanted me to get the merchant id and all this extra again. I tried to explain to the lady that I've been through this before but she wouldn't listen. She kept stressing to me about merchants. I have her the same number she gave me and she tried conferencing them with me. They never answered. I got off the phone tried calling again and no answer. I then contacted Amex again and a nice woman decided to put me on hold for about 30 mins and got a supervisor on the line. I was explaining my situation to him and he said he's going to get the funds reversed for me. He put me on hold a few times, asked for the merchants number. He told me towards the end of the phone call that he would call me back in 30 mins and within an HOUR my funds would be reversed. I feel as though this was a way to brush the situation off. I did not recieve a call back and he also verified my number with me. I did not see a change in my account. I called this morning around [redacted] and there were no notes in my account about the whole situation. Once again I'm back at square one. I want my money back into my account and for my account to be closed AFTER my funds are restored and I remove those funds from the account.Desired Settlement: I want my funds reversed and I want to take my money out that account. That account should be closed!

Business

Response:

American Express mailed our response to the consumer today.

Review: They did not redeem the recognized purchase amount of their gift card.

When I went to redeem a $200 gift card, it maxed out at $195. I called the service center to find out why, there were 3 random $1 charges added to my card. It still did not equal $200 so I asked to speak to a service rep. The service rep (who was in [redacted] and spoke poor English) told me it was because of a $5 charge added by the creditor to guarantee the charge. I told him he was lying, and I asked to speak with a supervisor. I waited on hold for over 15 minutes before hanging up and calling back. Then I told them they had 2 minutes to get a supervisor on the phone. No supervisor ever picked up to explain their practice, so I'm sharing this experience with you. On the one hand, $5 is a small amount of money. On the other hand, the gift was bought in good faith, and I feel American Express ripped off those who gave me the gift.Desired Settlement: Ideally, I'd like an explanation of why a $200 gift card was not honored for $200.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You gave me 6 days to respond, and as of yet, I have received no response from American Express, who said they would respond to my complaint personally.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We appreciate the customer’s information, however, we responded to the consumer via written correspondence on June **, 2015. The consumer needs to allow 7 – 10 business days for mailing time.

Review: AMEX reversed my transactions of $400 on AMEX prepaid Redcard but did not refund the $400 onto my visa gift cards.

I loaded $400 to my AMEX prepaid [redacted] redcard using two visa debit gift cards on 1/*/2015 at [redacted]. The transactions went through initially so the money had been deducted from my visa debit gift cards. Then AMEX reversed the transactions so no money is in my AMEX prepaid [redacted] redcard. But I do not have that $400 back into my visa debit gift cards either. I called the bank issuing the visa debit gift cards, they said they did not see any money back from AMEX. I called AMEX and was told that after 10 business days I would see my money back to my visa debit gift cards. That did not happen so I called AMEX again and was told to wait even longer. Today is already 1/**/2015 and still no money on my visa debit gift cards!!!

The customer service in [redacted] is HORRIBLE. They even hang up on me.

I WANT MY $400 BACK!!!Desired Settlement: Either AMEX should accredit my $400 onto my AMEX prepaid [redacted] redcard or refund $400 onto the visa debit gift cards that I used to load to AMEX prepaid [redacted] redcard.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My American Express card was lost or stolen in July 2015.

I reached out to AMEX while traveling in europe. I spoke to a number of representatives who, despite my request for manager assistance, provided neither a manager nor a solution to the problem. These calls lasted hours due to time on hold and multiple disconnects. When I returned home, I spoke with Angela at Amex ([redacted] @ 11:02 AM) who offered a $450 credi and 7000-18000 points and an apology.

Despite mulitple contacts since then, including a manager (yesterday) I have not recieved the compensation promised. I asked that they listen to all calls ( not the self serving transcripts and she refused. Her response " I'm higher up than Angela and your not getting what you are asking for.

This company has been non responsive, rude and I have devoted hours to getting this settled. I have eliminated 2 AMEX cards, reuced utilization and tried to find someone, anyone, at AMEX who cares. That person does not exist. They refuse to put managers on the phone, force log hold times, multiple disconnects. Requests for manager call backs are ignored. Appararnatly poor customer service, lack of ethics is institutionalized there.

Not once did they agree to listen to the original calls from the beginning of July or the solutution offrd mid July. July so clearly they are not interested in servicing a customer.

Thank you

Pay me the promised $450 and find someone at AMEX who cares so they can listen to the hours of calls and solve the problem so no other customer has to go thru this.Desired Settlement: Pay me the promised $450 and find someone at AMEX who cares so they can listen to the hours of calls and solve the problem so no other customer has to go thru this.

They should review ALL calls, from the beginning of July on to see that they have repeatedly failed me as a cardholder.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express mailed a response but it has not been received.

I assume it will be consistent with the last response which ignores the solution to this. They should listen to the phone calls of July 2015 from iIceland, Latvia and Li8thuania and then NY to hear my Customer service complaint and solution from AMex in mid July..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond.American Express considers the matter closed and no response will be sent to the consumer. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have not submitted new information because the information they are seeking are in their records, thr calls from July 2015. The calls lasted several hours but they refuse to acknowledge their wrongdoing.

Review: I applied for one of their cards and they needed to do a phone verification from my bank. We conference called the bank and they were updating their system and said to call back later. I called Amex a few hours later and was told they can only do the phone verification once, no exceptions for any reason. They asked me to obtain an official verifying my account and address and it needed to be signed by a banker with a callback number. Both of my bank accounts are with an online bank so I cannot obtain a wet-ink signature. I called Amex to explain this to figure out what else I can do and they pretty much called me a liar. Saying they get wet-ink signatures from online banks all the time. I've spoken to about 7 different people and they've all confirmed they don't do wet ink signature's as they're not a brick-and-mortar that dedicates individual bankers to specific customers. I think it is ridiculous that they wont give an exception when my bank couldn't pull up information because they're system was down for an update.Desired Settlement: Get the address verification handled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered an AMEX gift card online on 3/**/2013 (order #[redacted]). This was a $150.00 personalized gift card to be shipped to my sister in New York, NY for her wedding. With "purchase charges" and delivery charges, the total cost was $162.90. The confirmation email states, "Packages delivered by USPS Standard First Class mail cannot be tracked and should arrive within ten business days." When this card had still not been delivered to my sister after almost THREE MONTHS, I called AMEX to cancel the order on 6/*/2013. The representative was very helpful and confirmed that the gift card had not been used and the full amount (he quoted $162.90) would be refunded to the debit card that I had used for payment within a few weeks. However, when I finally received the refund on 6/**/2013, it was for only $150.00, not the total $162.90 for the personalized gift card with delivery that AMEX had promised. Upon calling customer service, this time I was told they would only refund $150.00 of the total, even though they did not deliver the service they promised, and they offered no other remedy.Desired Settlement: I would like a refund of $12.90 ($6.95 that I paid for "purchase charges" and $5.95 that I paid for delivery charges).

Business

Response:

We responded to the consumer via written correspondence today.

Review: I have been a loyal American Express Customer since 1985. Prior to submitting an application for the Delta Reserve credit card, I called AMEX to make sure I would qualify for the 10000 medallion (MQM’s) welcome bonus points. The agent looked at my credit cards and assured me that I would qualify for the welcome bonus which stated that I would receive the MQM’s 2-4 weeks after the first purchase. After four weeks, I called AMEX to inquire when the MQM’s would be deposited into my account. The AMEX agent stated that AMEX was running behind but assured me that I would receive them. I called a third time and the agent said that I would receive the MQM’s and that he would open an investigation and call me back. The agent never called so I phone AMEX again. This time, the agent stated that I was not eligible for the MQM’s because I had another AMEX business card that I opened several years ago. I called again and another agent said that she would need a higher level supervisor to investigate. Alan Saunders, business analyst called me on December *, 2013 to tell me that no MQM’s could be awarded but because of the misinformation, AMEX was going to deposit 10000 regular skymiles (which do not count toward medallion status). I refused stating that AMEX should honor their commitments.

In searching the frequent flyer forums, the problem with AMEX seemed to be common and even pervasive. For example,

Feb **, **, 12:57 pm #6

Join Date: Feb 2013

Posts: 1 I just fininshed a conversation w AmEx re: not getting my bonus 10,000 MQM's after first purchase w Delta reserve card. seems I didn't read the small print that states if you have an existing Delta AmEx card it must be cancelled prior to applying for another Delta AmEx card!!!! They should say this up front, it is very sneaky practice indeed!

And another: This customer below submitted a complaint with the CFPB and won!

[redacted] needs to be more transparent in their advertising and explain all the fine print. They should train their agents to give accurate information to a customer -especially when charging $450 a year for a credit card.Desired Settlement: AMEX should honor the 10000 welcome bonus MQM's!!

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] from American Express wrote me a letter. The response from American Express is attached.

American Express did not resolve my complaint - Please see below:

Mr. Alan Saunders from AMEX offered me 10000 skymiles on December *, 2013 which I refused on the grounds that they were not the 10000 MQM’s that were stated in the original welcome bonus offer for the $450 Delta Reserve Card. Medallion miles (MQM’s) are different than regular skymiles. MQM miles are important because they qualify a frequent flyer for medallion status with Delta airlines.

Review: I did a mobile check on my American Express serve card on 04/**/2014 and the check was showing it would be availed on 04/**/14 on the 23rd check showed posted but was never added to card I called American Express on the [redacted] and they tell me it will be on the card by the 12:00 on the 24 the which it was not called them back again on the [redacted] talked with a sup and he insured me he was putting in a ticket to get it resolved so it would take another six days mad but I said ok so I call back in on Friday the 2nd money still not on card rep advised he was sending another ticket and a sup would call me back in 3 days ,no call call American Express mon the [redacted] asked to speak with a sup waiting on hold 1 hr before I hung up ,,today is Tuesday and I called in spoke with arep who kelpt putting me on hold talking about she put another ticket in .Desired Settlement: I want my money back ,because it's no way they can ever give me my time back and I pray no one else has to go threw this mess again .

Business

Response:

We responded to the consumer via written correspondence today

Review: I received an ad in the mail offering me and my small business 50,000 membership rewards points if I applied for an American Express Business credit card and spent $5,000 in purchases within the first 3 months of the card membership. I applied for the credit card online (using my RSVP code) on or about 2-**-14 and received 2 cards on or about 2-**-14. Just to double check as to the benefits/offers of the card, I called American Express on 3-**-14. In the call I recorded, I asked the representative [redacted] to check to see if our new account was eligible to receive the 50,000 points. [redacted] put me on hold for a short time and then returned to say that we would qualify to receive 50,000 pts. if we spent $5,000 in the first 3 months. I asked her a second time to check and she said we would qualify. According to our records, we spent $5,506.75 during the first 3 months. When I called on 6-*-14 to check on the rewards points, the representative said we were not eligible for the 50,000 pts. since we had a American Express credit card in the past 12 months from which we received rewards. We talked to a supervisor who said she was not authorized to issue points but I could write a letter to: American Express Membership Reward, [redacted] stating the complaint. I wrote a detailed letter dated 6-**-14 but have receive no response.Desired Settlement: Reward 50,000 membership reward points to the credit care account (as advertised and confirmed by representative).

Business

Response:

American Express mailed our response to the consumer today.

Review: THIS COMPANY IS A RIP OFF...........I HAD MY MONEY STOLEN FROM MY ACCOUNT...I CONTACTED CUSTOMER SERVICE EVERYDAY SINCE MY WAS STOELN AND I HAVE BEEN TOLD LIE AFTER LIE AFTER LIE....THESE PEOPLE DOES NOT SPEAK VERY GOOD ENGLISH..THESE PEOPLE ARE IN [redacted]....I HAVE SPOKEN TO SUPERVISORS AND MANAGERS. I HAVE BEEN EVERY LIE THERE IS....I HAVE FAXED NUMEROUS DISPUTES FORM TO RECEIVE MY MONEY BACK...EVERY AGENT I SPOKE TO HAVE TOLD ME SOMETHING DIFFERENT. I HAVE NOT RECEIVED MY MONEY BACK AND IT HAS ALMOST BEEN A MONTH.......WHEN I TOLD WHAT THE PROBLEM IS THEY WILL SAY SOMETHING DIFFERENT AND I HAVE TO EXPLAIN MYSELF OVER AND OVER AGAIN.THIS COMPANY IS A JOKE.......A COMPLETE JOKE....PLEASE INVESTIGATE THIS COMPANY ASAP.....Desired Settlement: Contact by the businessI WANT THIS COMPANY TO BE INVESTIGATE....

Business

Response:

American Express mailed our response to the consumer today.

Review: On 5/**/14, I tried to activate the American Express / AAA prepaid card feature via the website Americanexpress.com/AAA , but was having some difficulty, so I called Amex/AAA customer service at ###-###-####. From approximately 8:00 PM to 8:40 PM, I spoke with a representative named "[redacted]", who helped me navigate the website. When it came to inputting the dollar amount to activate the card, I was going to put $25, but [redacted] told me that if I put $100 on the card, I will get a $25 American Express gift card. I thought that was a good deal, so I authorized a $100 transfer from my bank account to the American Express/AAA prepaid card. I asked if the gift card would be automatically sent to me, but [redacted] said I would have to call back to request the gift card once the prepaid card was activated in a few days. (I thought this was a little strange)

On 6/*/14, (in the morning), I called the 866 number above to claim my $25 gift card, but was told the systems were down and to call later. I called again a few hours later and was told the systems were still down.

On 6/**/14, at about 7:00 PM, I called the 866 number again and spoke to a woman named "[redacted]" who informed me that the $25 gift card promotion was from 2012 and no longer in effect. I asked to speak to her [redacted] and was transferred to "[redacted]". I explained the situation to "[redacted]" and informed him of the approximate day/time I spoke to "[redacted]" so that he could listen to the recorded call and see that I was telling the truth. After putting me on hold a couple of times, he informed me that his [redacted] "[redacted]" will listen to the recorded call and get back to me back within 2 to 3 days. "[redacted]" led me to believe that if the [redacted] "[redacted]" heard "[redacted]" promise me a $25 gift card if I put $100 on the prepaid card, then American Express would do the right thing an honor that promise. (Note that this phone call with "[redacted]" was from approximately 7 PM to 8 PM)

On 6/**/14, at approximately 9 PM, , I called the 866 number again since no one from American Express had the decency to call me within the promised 2 to 3 business days. I was glad that "[redacted]" was the one that answered my call, as I did not want to have to explain the situation all over again to a new representative. "[redacted]" put me on hold to talk to his floor [redacted], "[redacted]", after admitting to me that his [redacted] "[redacted]" never listened to the call as promised. After putting me on hold for about 40 minutes, "[redacted]" transferred me to "[redacted]", who was absolutely no help at all. I informed "[redacted]" that I was going to file a complaint with the American Express Corporate Office, AAA, the Department of Consumer Affairs, the Revdex.com, and every governmental agency that monitors credit card issuers. (This phone call with [redacted] & [redacted] was from approximately 9 PM to 10:14 PM).

I don't know if "[redacted]" was unaware that he gave me wrong information about the $25 gift card promotion or if he knowingly tried to deceive me, which is illegal. I guess I will never know because the American Express customer service representatives did not want to take the time to listen to the recorded call, even though I provided them with the date, time and name of the representative.Desired Settlement: American express should honor the promotion promised to me. They had the opportunity to review the recorded call to determine if I was telling the truth about the representative offering me a $25 gift card if I put $100 on the pre-paid card.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Today is 7/*/14 and I have not yet received a response in the mail from American Express. Since the Revdex.com requires me to respond within 6 days, and there is no mail on the [redacted] of July, I had to respond today so that the Revdex.com does not consider this matter resolved. Although I hope to receive the promised $25 gift card in the mail from the company in the next few days...but until then, I consider this matter unresolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We mailed our response to the consumer on June **, 2014. The consumer needs to allow 7 – 10 business days for mailing time. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: ?I never authorized my name to be on American Express mailing list. My information was obtained against my knowledge and permission.Desired Settlement: Please remove my name and address from your database.

Consumer

Response:

I have received a letter today [December *, 2014] by the business in reference to case ID [redacted], and find that the information communicated in the letter is satisfactory to me and the matter has been resolved. I've attached a copy of the letter to this case.Sincerely, [redacted]

Review: I have been trying for over three weeks to resolve issues regarding the non-delivery of a new credit card, the false promises of call backs to resolve issues, the failure of customer service agents to properly categorize my issues ( they flagged me as fraud in error), and being bounced around between departments. Online chat representatives are equally useless in their attempts to assist. NOBODY and I mean nobody shows one iota of empathy towards me and my needs as a customer. My calls average over one hour!Desired Settlement: I want someone other than a call center employee to call me and assure me that my issue will be resolved. Social media is a powerful tool and I extend to use it to air my grievance if I do not get a satisfactory resolution. Call center employees who follow scripts are not acceptable to me. Only an Executive response will do.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your support.

Sincerely,

Review: We have been American Express card holders for quite a few years. Up until 2 months ago we have had no problems. We have paid the required amount each month. I called to find out why we have an account that amounts are showing up on but we have no card with that number. They were no help. Charges keep showing up on this account when we have stopped using our cards. In addition they have started to demand large amounts to be paid by a certain date. We suspect fraud. The address of the letters is [redacted]Desired Settlement: We want our accounts closed and to be able to pay off the balance in monthly payments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a bluebird card at walmart. The instructions were to go online and create a profile, which I did... weeks later I got an email stating that my account couldn't be validated and that the wanted me to fax a copy of my social security card and drivers license, which I didn't like doing but did anyways because I had already paid for my card. Heard nothing for another couple weeks, then today I got another email saying that my account still could not be validated. I contacted customer service and they told me that my application was denied due to the fact that 1 letter in my name was different? My last name is [redacted]... most systems do not accept the period so it's spelled different all the time, sometimes with a space (dmv) sometimes with no space. This is completely ridiculous, they have a copy of my drivers license and social... what exactly can they not validate?! I feel like they are just scamming people and it makes me extremely uncomfortable that they have so much of my information! I'm very very unhappy and will be sure to let everyone know. Not to mention the fact that American Express isn't accepted ANYWHERE! I wonder why that is?!Desired Settlement: I want the money back! I don't care that it was only $5. They are scamming people, It's the principle of the thing.

Business

Response:

We responded to the consumer via written correspondence today.