American Express Company

Review: I had been a customer with Amex for some time. Upon signing up I seen there was a annual fee. I was going to try their service and cancel before the fee kicked in(1 year) since they offered a waiver of the first years fee. Being a client of theirs I spent thousands with their card and always paid in a timely manner. Seeing that the 1 year mark was approaching I decided to cancel the service after verifying a fee would be approaching. So I called the company about a month or more before the time the fee would occur. A woman with a [redacted] answered the phone ready to answer my questions. I asked "When do I have a annual fee", the employee answered "sir your fee for the first year is waived". Confused I asked again and pressed him to tell me when the fee would occur, she just said "sir you have no annual fee for this year". The language used was deceptive. I found out some time later when I was charged that the person was referring to the year up until Aug 2013. A YEAR BEGINS JANUARY *.Desired Settlement: A refund of the money that was taken deceptively(the annual fee of $124).

Business

Response:

We responded to the consumer via written correspondence today.

Review: I have opted out of getting offers both online and by phone. American express still sends me offers for platinum card. I have been a victim of fraud.

I have been a victim of 3rd party fraud claiming to be amex, and this is why I opted out of getting offers. American express continues to harass and hound me. I first opted out months ago and still receive letters.Desired Settlement: STOP sending me [redacted]!!!!

Business

Response:

American Express mailed our response to the consumer today.

I would recommend NEVER to rely on this company to follow through with anything they promise, ALSO keep records of all conversations and any documents sent......

It all started I've ( Davey- Office Manager) noticed a US withholding tax on our merchant statements. I called [redacted] to ask what was going on, They informed me that our account information (W-9) doesnt match our actual business information with federal records. We needed to send them an updated w-9 and it would be updated. First off, I was VERY upset that I was never informed of this information and I never received a courtesy call just to say "in order to avoid these fees we needed to update our information". This withholding is no Chump change either.... I spoke with a supervisor Dawn, Who was very pleasant and apologized for not insuring the business knows such harsh fees would start being deducted. But she also informed me that she would follow up with the updated information ( w-9) after it was processed she would contact me to let me know the federal withholding tax would be lifted. I faxed the w-9 they requested 6/**/2015, I've never heard any response back from anyone, so today 9/*/2015 I spoke with a Charolett. She informed me that there was no record of me ever calling and no record of a fax with this updated w-9. Of course, I was highly upset because Its been back and forth conversations with this company and they have had no record of anyone ever speaking with me. Its very hard as it is to accept [redacted] and now to have this withholding tax, I don't know how much longer we will be in business with [redacted].......

Review: Notified American Express about a message I was received when I was trying to make my payment. It noted:

We're Sorry...We are currently upgrading our site to improve American Express Online Services. During this time you may experience INTERMITTENT SYSTEM DELAYS

Due to the American Express system, I was late, approximately 5 minutes past due (keep in mind I was on the computer for over 35 minutes trying to make my payment) and was charged for a late fee.

Cardholders should not be responsible for a late fee when AMEX services are not ACCESSIBLE.Desired Settlement: REVERSE LATE FEE that was charged AUGUST [redacted] 2014.

Business

Response:

American Express mailed our response to the consumer today.

I attempted to raise my credit limit on one of my cards because I had several big purchases I needed to make. First, I applied online and received a notification that a decision was reached. The online site did not provide my current application, so I had to call AMEX. They transferred me to the credit department, but was busy. I tried the next day and waited for the credit department to pick up.

The responded to my question that my increase request was denied because I haven’t reached my six month mark, since my last request. He clarified the guidance that each card has a six month waiting period, so I explained that I only request one card to be increased. However, the operator just pushed me back to customer support when I asked him for further guidance or where the document was located. I was transferred to a customer representative who had a very bad microphone and requested another operator. Once the new operator was connected, I asked about the requirements about submitting a credit line increase and the operator indicated that I did not need to wait six months.

The AMEX customer support rep indicated I could just submit an application now, so I did so over the phone. He then transferred me to the credit department again after I answered all his questions. The credit department disconnected me and I called again to be reconnected. The credit department gave me the same rejection response and would not provide me the instructions, because it was internal. I once again asked him to state the internal guidance, but was denied. The credit department representative’s name was Nitsh.

I was transferred back to the customer support side, wanting to lodge a complaint for poor business practice. The operator once again reassured me that she could resolve the problem and submit my application. Refusing to listen to me, she kept trying to interrupt me. Now I was furious and requested to be transferred to the complaint department or she could get me her supervisor. Her supervisor Ryan #[redacted] gave me the same spiel about no time limitation for increasing credit, and wanted to process my application for a credit increase. I explained the situation for the sixth time and then he said he would get in contact with the credit line department. The credit department was busy and he said he would call be back.

The next day he calls me back indicating that the customer support was mistaken, and the credit department was inaccurate in their explanation of time limitation for credit line increase. The credit line increase request can only be done once every six months for one or multiple cards and cannot be increased again for all cards until six months have once again passed. Truly an aggravating experience.

Review: On 6/**/2013 I went to [redacted] to purchase a [redacted]. I paid the activation fee and deposited $280.00 on the temporary card. The sales associate informed me that I needed to go online and finish registration in order to get all the services and a permanent card. I go home and go to [redacted] and registered. The next day I received an e-mail stating that I need to fax my social security card, and driver's license to them. I immediately called customer service and they said I had to send that information. I was really skeptical about this because no one else I know has had to do this for any type of prepaid card. I went ahead and faxed the information they needed to have to the fax number that was in the e-mail. The person who faxed it for informed me that the fax keep giving her a message about a cruise ship. I call customer service back they said the fax number wasn't working to use a different number. So we try the number they give us and it gave confirmation that the fax went through. So the next day I call back because they informed me that they would be sending an email containing a confirmation that the card would be on the way or a denial if for some reason they couldn't read it. I received neither one and that was my reason for calling back. After I explained everything to customer service once again I was informed that this fax number did not work. I needed to send it back through the fax number I first had. No explanation on where the first fax went. Fax goes through the second time we try it. Call customer service they said they couldn't read the fax. In a panic cause I don't know where my information went the first time and told them this was to much to keep sending personal information they didn't need. I ask them for a refund of my money. I was told I couldn't get it back and that I would have to use the card. This cash money that I gave I need cash for personal business. Took the card back to [redacted] and they couldn't get my money off it either.

Product_Or_Service: Prepaid American Express Car [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my cash back. I need the cash cause the places of business I need this for only take cash. Using the card as a gift card is not why I deposited it in the first place. I am now worried about my identification because I don't know where it ended up the first time I sent it to [redacted]. You shouldn't have to go through this for a prepaid card. They also took $10.98 for a tablet screen I tried to order over the internet and the card was rejected. All of my cash.

Business

Response:

We responded to the consumer via written correspondence

today

Business

Response:

Consumer has not provided any new information, therefore, American Express considers the matter closed and no response will be sent to the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I resolved the complaint myself by going ahead and using the card as a gift card. They had no intentions of doing the right thing. It is very sad that this company got away with treating a consumer the way they did. I am going to make sure that situation is known to others. In the mist of this you really need to investigate them I am not the only one who has had problems with American Express and I would not recommend them to anyone. Thank you attempting to get the situation right.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: They did not redeem the recognized purchase amount of their gift card.

When I went to redeem a $200 gift card, it maxed out at $195. I called the service center to find out why, there were 3 random $1 charges added to my card. It still did not equal $200 so I asked to speak to a service rep. The service rep (who was in [redacted] and spoke poor English) told me it was because of a $5 charge added by the creditor to guarantee the charge. I told him he was lying, and I asked to speak with a supervisor. I waited on hold for over 15 minutes before hanging up and calling back. Then I told them they had 2 minutes to get a supervisor on the phone. No supervisor ever picked up to explain their practice, so I'm sharing this experience with you. On the one hand, $5 is a small amount of money. On the other hand, the gift was bought in good faith, and I feel American Express ripped off those who gave me the gift.Desired Settlement: Ideally, I'd like an explanation of why a $200 gift card was not honored for $200.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You gave me 6 days to respond, and as of yet, I have received no response from American Express, who said they would respond to my complaint personally.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We appreciate the customer’s information, however, we responded to the consumer via written correspondence on June **, 2015. The consumer needs to allow 7 – 10 business days for mailing time.

Review: I did a mobile check on my American Express serve card on 04/**/2014 and the check was showing it would be availed on 04/**/14 on the 23rd check showed posted but was never added to card I called American Express on the [redacted] and they tell me it will be on the card by the 12:00 on the 24 the which it was not called them back again on the [redacted] talked with a sup and he insured me he was putting in a ticket to get it resolved so it would take another six days mad but I said ok so I call back in on Friday the 2nd money still not on card rep advised he was sending another ticket and a sup would call me back in 3 days ,no call call American Express mon the [redacted] asked to speak with a sup waiting on hold 1 hr before I hung up ,,today is Tuesday and I called in spoke with arep who kelpt putting me on hold talking about she put another ticket in .Desired Settlement: I want my money back ,because it's no way they can ever give me my time back and I pray no one else has to go threw this mess again .

Business

Response:

We responded to the consumer via written correspondence today

Review: I ordered an AMEX gift card online on 3/**/2013 (order #[redacted]). This was a $150.00 personalized gift card to be shipped to my sister in New York, NY for her wedding. With "purchase charges" and delivery charges, the total cost was $162.90. The confirmation email states, "Packages delivered by USPS Standard First Class mail cannot be tracked and should arrive within ten business days." When this card had still not been delivered to my sister after almost THREE MONTHS, I called AMEX to cancel the order on 6/*/2013. The representative was very helpful and confirmed that the gift card had not been used and the full amount (he quoted $162.90) would be refunded to the debit card that I had used for payment within a few weeks. However, when I finally received the refund on 6/**/2013, it was for only $150.00, not the total $162.90 for the personalized gift card with delivery that AMEX had promised. Upon calling customer service, this time I was told they would only refund $150.00 of the total, even though they did not deliver the service they promised, and they offered no other remedy.Desired Settlement: I would like a refund of $12.90 ($6.95 that I paid for "purchase charges" and $5.95 that I paid for delivery charges).

Business

Response:

We responded to the consumer via written correspondence today.

Review: I applied for one of their cards and they needed to do a phone verification from my bank. We conference called the bank and they were updating their system and said to call back later. I called Amex a few hours later and was told they can only do the phone verification once, no exceptions for any reason. They asked me to obtain an official verifying my account and address and it needed to be signed by a banker with a callback number. Both of my bank accounts are with an online bank so I cannot obtain a wet-ink signature. I called Amex to explain this to figure out what else I can do and they pretty much called me a liar. Saying they get wet-ink signatures from online banks all the time. I've spoken to about 7 different people and they've all confirmed they don't do wet ink signature's as they're not a brick-and-mortar that dedicates individual bankers to specific customers. I think it is ridiculous that they wont give an exception when my bank couldn't pull up information because they're system was down for an update.Desired Settlement: Get the address verification handled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My American Express card was lost or stolen in July 2015.

I reached out to AMEX while traveling in europe. I spoke to a number of representatives who, despite my request for manager assistance, provided neither a manager nor a solution to the problem. These calls lasted hours due to time on hold and multiple disconnects. When I returned home, I spoke with Angela at Amex ([redacted] @ 11:02 AM) who offered a $450 credi and 7000-18000 points and an apology.

Despite mulitple contacts since then, including a manager (yesterday) I have not recieved the compensation promised. I asked that they listen to all calls ( not the self serving transcripts and she refused. Her response " I'm higher up than Angela and your not getting what you are asking for.

This company has been non responsive, rude and I have devoted hours to getting this settled. I have eliminated 2 AMEX cards, reuced utilization and tried to find someone, anyone, at AMEX who cares. That person does not exist. They refuse to put managers on the phone, force log hold times, multiple disconnects. Requests for manager call backs are ignored. Appararnatly poor customer service, lack of ethics is institutionalized there.

Not once did they agree to listen to the original calls from the beginning of July or the solutution offrd mid July. July so clearly they are not interested in servicing a customer.

Thank you

Pay me the promised $450 and find someone at AMEX who cares so they can listen to the hours of calls and solve the problem so no other customer has to go thru this.Desired Settlement: Pay me the promised $450 and find someone at AMEX who cares so they can listen to the hours of calls and solve the problem so no other customer has to go thru this.

They should review ALL calls, from the beginning of July on to see that they have repeatedly failed me as a cardholder.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express mailed a response but it has not been received.

I assume it will be consistent with the last response which ignores the solution to this. They should listen to the phone calls of July 2015 from iIceland, Latvia and Li8thuania and then NY to hear my Customer service complaint and solution from AMex in mid July..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond.American Express considers the matter closed and no response will be sent to the consumer. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have not submitted new information because the information they are seeking are in their records, thr calls from July 2015. The calls lasted several hours but they refuse to acknowledge their wrongdoing.

Review: AMEX reversed my transactions of $400 on AMEX prepaid Redcard but did not refund the $400 onto my visa gift cards.

I loaded $400 to my AMEX prepaid [redacted] redcard using two visa debit gift cards on 1/*/2015 at [redacted]. The transactions went through initially so the money had been deducted from my visa debit gift cards. Then AMEX reversed the transactions so no money is in my AMEX prepaid [redacted] redcard. But I do not have that $400 back into my visa debit gift cards either. I called the bank issuing the visa debit gift cards, they said they did not see any money back from AMEX. I called AMEX and was told that after 10 business days I would see my money back to my visa debit gift cards. That did not happen so I called AMEX again and was told to wait even longer. Today is already 1/**/2015 and still no money on my visa debit gift cards!!!

The customer service in [redacted] is HORRIBLE. They even hang up on me.

I WANT MY $400 BACK!!!Desired Settlement: Either AMEX should accredit my $400 onto my AMEX prepaid [redacted] redcard or refund $400 onto the visa debit gift cards that I used to load to AMEX prepaid [redacted] redcard.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a loyal American Express Customer since 1985. Prior to submitting an application for the Delta Reserve credit card, I called AMEX to make sure I would qualify for the 10000 medallion (MQM’s) welcome bonus points. The agent looked at my credit cards and assured me that I would qualify for the welcome bonus which stated that I would receive the MQM’s 2-4 weeks after the first purchase. After four weeks, I called AMEX to inquire when the MQM’s would be deposited into my account. The AMEX agent stated that AMEX was running behind but assured me that I would receive them. I called a third time and the agent said that I would receive the MQM’s and that he would open an investigation and call me back. The agent never called so I phone AMEX again. This time, the agent stated that I was not eligible for the MQM’s because I had another AMEX business card that I opened several years ago. I called again and another agent said that she would need a higher level supervisor to investigate. Alan Saunders, business analyst called me on December *, 2013 to tell me that no MQM’s could be awarded but because of the misinformation, AMEX was going to deposit 10000 regular skymiles (which do not count toward medallion status). I refused stating that AMEX should honor their commitments.

In searching the frequent flyer forums, the problem with AMEX seemed to be common and even pervasive. For example,

Feb **, **, 12:57 pm #6

Join Date: Feb 2013

Posts: 1 I just fininshed a conversation w AmEx re: not getting my bonus 10,000 MQM's after first purchase w Delta reserve card. seems I didn't read the small print that states if you have an existing Delta AmEx card it must be cancelled prior to applying for another Delta AmEx card!!!! They should say this up front, it is very sneaky practice indeed!

And another: This customer below submitted a complaint with the CFPB and won!

[redacted] needs to be more transparent in their advertising and explain all the fine print. They should train their agents to give accurate information to a customer -especially when charging $450 a year for a credit card.Desired Settlement: AMEX should honor the 10000 welcome bonus MQM's!!

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] from American Express wrote me a letter. The response from American Express is attached.

American Express did not resolve my complaint - Please see below:

Mr. Alan Saunders from AMEX offered me 10000 skymiles on December *, 2013 which I refused on the grounds that they were not the 10000 MQM’s that were stated in the original welcome bonus offer for the $450 Delta Reserve Card. Medallion miles (MQM’s) are different than regular skymiles. MQM miles are important because they qualify a frequent flyer for medallion status with Delta airlines.

Review: I received an ad in the mail offering me and my small business 50,000 membership rewards points if I applied for an American Express Business credit card and spent $5,000 in purchases within the first 3 months of the card membership. I applied for the credit card online (using my RSVP code) on or about 2-**-14 and received 2 cards on or about 2-**-14. Just to double check as to the benefits/offers of the card, I called American Express on 3-**-14. In the call I recorded, I asked the representative [redacted] to check to see if our new account was eligible to receive the 50,000 points. [redacted] put me on hold for a short time and then returned to say that we would qualify to receive 50,000 pts. if we spent $5,000 in the first 3 months. I asked her a second time to check and she said we would qualify. According to our records, we spent $5,506.75 during the first 3 months. When I called on 6-*-14 to check on the rewards points, the representative said we were not eligible for the 50,000 pts. since we had a American Express credit card in the past 12 months from which we received rewards. We talked to a supervisor who said she was not authorized to issue points but I could write a letter to: American Express Membership Reward, [redacted] stating the complaint. I wrote a detailed letter dated 6-**-14 but have receive no response.Desired Settlement: Reward 50,000 membership reward points to the credit care account (as advertised and confirmed by representative).

Business

Response:

American Express mailed our response to the consumer today.

Review: THIS COMPANY IS A RIP OFF...........I HAD MY MONEY STOLEN FROM MY ACCOUNT...I CONTACTED CUSTOMER SERVICE EVERYDAY SINCE MY WAS STOELN AND I HAVE BEEN TOLD LIE AFTER LIE AFTER LIE....THESE PEOPLE DOES NOT SPEAK VERY GOOD ENGLISH..THESE PEOPLE ARE IN [redacted]....I HAVE SPOKEN TO SUPERVISORS AND MANAGERS. I HAVE BEEN EVERY LIE THERE IS....I HAVE FAXED NUMEROUS DISPUTES FORM TO RECEIVE MY MONEY BACK...EVERY AGENT I SPOKE TO HAVE TOLD ME SOMETHING DIFFERENT. I HAVE NOT RECEIVED MY MONEY BACK AND IT HAS ALMOST BEEN A MONTH.......WHEN I TOLD WHAT THE PROBLEM IS THEY WILL SAY SOMETHING DIFFERENT AND I HAVE TO EXPLAIN MYSELF OVER AND OVER AGAIN.THIS COMPANY IS A JOKE.......A COMPLETE JOKE....PLEASE INVESTIGATE THIS COMPANY ASAP.....Desired Settlement: Contact by the businessI WANT THIS COMPANY TO BE INVESTIGATE....

Business

Response:

American Express mailed our response to the consumer today.

Review: American Express issued a "notice of Important Changes to Your Cardmember Agreement" with some details concerning an upcoming change regarding Delta Sky Club Lounges. In this document, that state "You can avoid this change by cancelling your account prior to May *, 2014. You can cancel by calling the number on the back of your Card. If you cancel, you won't be able to use you card for new transactions. If you cancel for this reason, you will receive a prorated refund of your annual fee." I called to cancel on 4/**/14 and my annual renewal date is May **, 2014. I am being told that they will not honor the Notice they sent to me regarding the prorated refund ($450 annual fee) which should be approximately $37.50 for the one month remaining. After they told me they won't honor their own language in their notice, I explained that we might as well leave the card active until the annual fee runs out on May **, 2014. They then tell me that they can't reinstate my account.

First representative - [redacted] Second representative - [redacted] (?)

Third representative - [redacted] (?)Desired Settlement: Preferred outcome of one month prorated refund per their own notice language. Second preference...reinstate my account until annual fee is due May **, 2014 if they won't honor their own notice.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I purchased a bluebird card at walmart. The instructions were to go online and create a profile, which I did... weeks later I got an email stating that my account couldn't be validated and that the wanted me to fax a copy of my social security card and drivers license, which I didn't like doing but did anyways because I had already paid for my card. Heard nothing for another couple weeks, then today I got another email saying that my account still could not be validated. I contacted customer service and they told me that my application was denied due to the fact that 1 letter in my name was different? My last name is [redacted]... most systems do not accept the period so it's spelled different all the time, sometimes with a space (dmv) sometimes with no space. This is completely ridiculous, they have a copy of my drivers license and social... what exactly can they not validate?! I feel like they are just scamming people and it makes me extremely uncomfortable that they have so much of my information! I'm very very unhappy and will be sure to let everyone know. Not to mention the fact that American Express isn't accepted ANYWHERE! I wonder why that is?!Desired Settlement: I want the money back! I don't care that it was only $5. They are scamming people, It's the principle of the thing.

Business

Response:

We responded to the consumer via written correspondence today.

Review: We have been American Express card holders for quite a few years. Up until 2 months ago we have had no problems. We have paid the required amount each month. I called to find out why we have an account that amounts are showing up on but we have no card with that number. They were no help. Charges keep showing up on this account when we have stopped using our cards. In addition they have started to demand large amounts to be paid by a certain date. We suspect fraud. The address of the letters is [redacted]Desired Settlement: We want our accounts closed and to be able to pay off the balance in monthly payments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My account was scammed and 1000.00 was put on hold by a "Online Merchant" I called the day it had happened on the [redacted] was told that it would take 3 business days for it to be credited in my account but they could not stop a payment if it was on hold So it was waiting game watching MY money sit there on hold for a scammer to take at will. So now it went through today is the [redacted] and it went through and now they are saying it cant be credited back. I have filed a police report the number with the account is discounted. I was stupid yes but when someone calls and says that there is going to be a warrant out that if I did not pay something in 15 mins when I got off the phone I called my old bank and asked the questions and they said no nothing like that. I then called American Express and told them what had happened and to stop the payment. They did not care besides saying they would open an investigation. That it could take up to 45 days I am now completely cleaned out and was scammed. I always thought FDIC was what covered a bank so that it helped the customer out in these type of situations but American Express does not care that their customer was scammed but they just kept saying they trying to help but there is no help it took me 2 hours to find all the information out but them its going to take up to 45 days. The caller had all my information to seem so real bank account information, social ect. I have flagged my social for fraud tried to pull my credit history was unable to do due to the questions was wrong. This was the worst mistake I ever made going with this company. You want to fill safe that your banking needs would be safe never EVER use this company!Desired Settlement: I want my money back in there like they said 3 business days not up to 45 days.

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The letter stated what I already said no news no information. This company is the worst for their customers. it was a waste of time reading. I thought the letter would have information not a recap.

*

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Its not closed they have not given any of my money back and not informed me on anything! Besides its "closed" worst company ever!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on March **, 2014 and a copy was mailed again to

the address listed in the complaint on April **, 2014. The consumer needs to allow 7– 10 mailing days for mailing time.

Review: I have been trying for over three weeks to resolve issues regarding the non-delivery of a new credit card, the false promises of call backs to resolve issues, the failure of customer service agents to properly categorize my issues ( they flagged me as fraud in error), and being bounced around between departments. Online chat representatives are equally useless in their attempts to assist. NOBODY and I mean nobody shows one iota of empathy towards me and my needs as a customer. My calls average over one hour!Desired Settlement: I want someone other than a call center employee to call me and assure me that my issue will be resolved. Social media is a powerful tool and I extend to use it to air my grievance if I do not get a satisfactory resolution. Call center employees who follow scripts are not acceptable to me. Only an Executive response will do.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your support.

Sincerely,