American Freight Furniture and Mattress

I have a mattress of poor quality I purchased from American Freight The mattress has developed a severe dip in the middle which I believe to be covered under the American Freight warrant When I called to resolve the issue they instructed I take pictures to show the wear I sent pictures but got no response for weeks I called to inquire American Freight requested more pictures I sent those pictures in on Oct and confirmed they were received I have since called and emailed multiple times but no one will respond to my claim (deny or accept)

I went in to American Freight to purchase a sectional on 4/617, in which it was a layaway contract for $On 4/6/I paid dollars with a balance of 869.79, on 5/16/I paid dollars which left a balance of 569.79, and on 5/18/I paid in full In addition on 5/18/a delivery was set for the same day in which I paid dollars for deliveryWhen the delivery came the delivery men ripped the bottom cover of the couch, and the bottom cover of the chaise and the corner seam on the chaiseI immediately brought it to their attention by speaking with the manager Ryan via telephone and taking picturesRyan stated they will swap it out with a new set as soon as possibleSo I was somewhat content, I got a phone call from Ashley on 5/23/stating that the swap out would be on 5/24/and asking would I be available and I stated yesOn 5/24/there was no swap out, no one came, and no one called so I called American freight ten minutes to 8pm due to them closing at

My husband and I purchased a pc sectional sofa from American Freight in *** ** for $plus $for the Guardian Value year insplan on 02/24/ Soon after receiving it we noticed there was a manufacturing flaw in the one section in between where the back of the bottom seat cushions meet the bottom of the back rest cushionsIts kind of hard to explain but I did contact the inscompany and the store with photos and they said they would take care of it and that we will hear from themThat the inscodid approve it and still no wordWell we call numerous times with no resultsI want to exchange this set for something else but they also said I would have to pay another $delivery and pick up fee which I dont think I should have to pay again for shoddy workmanship of their merchandiseI believe they should waive this fee 100%

I purchase a Queen Excelsior Mattress, Model AFDAY25-1050/from America Freight in Melbourne, Florida on Sept.15,with in months I notice the mattress start to sink in the middleI called American Freight here in Melbourne Flwhere I purchase the mattressI was told by the local salesman to use a string to to measure the collapse in the middle of the mattress with a picture and send to them via emailI did as I was ask to doNo response, I called the local store, the same salesman says the Head Quarters now want a video of me getting out of the bed to see how low the center of the mattress has sunk in right after I get up out of the bedStill no response from head quartersby this time I go to the local store here in Melbourne, FL American Freight Furniture/MattressThe salesman says he have been emailing the headquarters, the local salesman say they still want proof of the mattress with the plastic cover still on the mattress with the brand name, serial number

I went into the store in Goodlettsville TennesseeI washelp by a sales name PeterI saw a sectional with an ottomanPeter informed me that all pieces were in the store at that timeI then paid my moneyWent I went to the store the next day to pickup my merchandise I was informed that all pieces were not there I talked to Peter and his manager Tim about my merchandiseThey informed me that they could get it from another store Now it's days later and I still don't have my merchandiseTim tells me that he will return my calls but never doesWhen I ask Tim for his manager number I was directed to Javen at ###-###-#### when he finally answered he asked me was something on fire, because I called too many timesI informed him of being professionalHaven't said he didn't have to be professional because I didn't buy anything from himTo make a long story short I still haven't received my merchandise but American freight has my moneyTheir managers don't care about goo

If I could give zero stars I wouldThis is my second time in thereThey are very unprofessional in that buildingMy god, it’s like a daycare in thereYou have employees running around hitting on each other while customers are needing helpEmployees using profanity and vulgar language very openlyWalking around on their phonesOh my, how disturbing to watch for businessI thought I walked into a high schoolAsk me did I go to a manager? Most certainlyHe gave off this don’t care responseI asked is there anyone above him and I was told “yeah he’s in the back busy”Busy??? With all this going on in the front????? He walked away and went outsideI attempted to give this business a try after my girlfriends and co-workers told me not toIf someone doesn’t fix this you are forever going to have customer issuesHow could anyone allow this in a place of business? You get treated like the customers need the employees when the employees need us customersGood thing I didn’t apply for the application online before I took a walk inside to see for myselfMost certainly taking my money somewhere elseI will be sure to call during the weekday to get answers from a owner or someone who might not be so busy for the customers’ issuesOH MY!

Upon purchase of furniture, I was given a contract stating that delivery fee was $60, to be paid in cash upon arrival On their way to delivery my furniture, they called me and stated that the price was now $ The only justification I was given when I called to resolve the problem was that the salesperson who did this was "new." I was refused my request for the additional $to be refunded to me

our sofa was delivered with a tear in itthey told us it would be replaced after the first call and will not return our call as to when they are going to do this

On February 26, I went into the American Freight store located in Merrillville, IndianaWhile in this establishment, I made a purchase of a king size mattress setDuring my time there, I asked my sales person Amanda if I was not satisfied or changed my mind could I get my money back and she informed me that couldOn March 4, 2016, I contacted the very same store and told them that I had found another set of mattresses and I requested a refundAt that time, I was told that all sales are final and there was nothing they could or would doI have talked to the store manager Gabriel as well as the regional manager Gina who promised to resolve the issue but I have not heard from her since March 4thI also contact the corporate office and was hung up in multiple times and so I cant seem to get anywhere with this situationI contacted the store manager Gabriel again on Monday March 7th and asked him how would I know that all sales are final until I received a receipt which would n

On Tuesday January 3, 2017, I bought a sofa for $and lamps for $eachThe total was $The sofa was on clearance because it had a little defect on the front of the sofa, where the left inside arm and the inside back joined togetherThe manager Richard W*** that was the only damage, and he even offered us another addition for the sofa with the same $discountHe offered us that they will send it right that day if we bought it right thenRichard said we will pay directly to the delivery people a total of $dollars, and they will deliver the sofa that same day before 10:pmThey gave us the two lamps right there in the store
When we arrived home and opened the lamps, one was brokenThe delivery people arrived at 10:pm and they involuntarily broke something on the back of the sofa while going up the stairsThey themselves decided to take it back because they considered it unprofessional to leave a sofa in that condition, you can see (on one of the

I purchased worth of furniture and paid cash at the Brooklyn Ohio store My salesman was Ozzie Not one time did Ozzie tell me there is a so called set up fee When the guys delivered my furniture, they said they were only delivering the furniture not putting it together The told me there was a 30.00/hr charge to do that I told them I was never told about the set up charge The delivery guy advised me to call the manager Tim at the store I called Tim and he promptly gave me to Ozzie I argued back and forth with Ozzie over the fact that I was not told of the fee to set up the furniture He basically was calling me a liar! He then said to put the delivery guy on the phone He told them to go ahead with the set up but the problem was they didn't have the time to set up my furniture I made arrangements to have him stop back to put my furniture together That was going to be a few days because I work during the week In the days after, I tried to put my furniture

I went to this business on Thursday 4/26/and put $1,down on a bedroom set to place it on layawayI continued shopping at other stores and found something better and went back to get my money back and I was told that I could not be refunded for daysThis policy is not stated on my receipt nor in store

Where do I start? I guess first with the manager Alex, he is the one that sealed the dealWe were first hesitant on going back to the store because of a bad experience regarding bed frames that we purchased and didn't needBut upon the GREAT sales game Alex GOT we fell for the okie dokeWe were told that the store had replaced everyone and under new managementHe even so called put a so call great deal together for us because of our situationWe had an apartment fire and lost everythingSo besides the stress of trying to start over with everything, this business has made it INCREASINGLY stressfulNext we have Hunter the asst manager who has hung up in my face, displayed very bad customer service.We had paid for our furniture a month in advance ahead of time because we had a place, but the owner changed his mind, so we had to find another living spacewe have paid over in this store only to be treated like a nothingMoney talks in this place, NO CUSTOMER SERVICE AND A GREAT HUSTLE GAMEIf you're looking for QUALITY furniture and Customer service skills DONT GO THEREWe had to pay 245, $ of that was for delivery fee and the rest was to put furniture togetherwhich was an independent companyThe furniture was wet and frame on chaise was broken and the ottoman zipper was stuck so we couldn't get legs out to put onI contacted the store and had to argue with HUNTER that we had furniture for a while and broke itI told HUNTER if I did per Alex The store manager I have a lifetime warranty on all the piecesSo after getting a decent response from Alex the chaise was picked up and another one was delivered but different color it was than asked that we can change to that color we didn't want that color so than the display was bought to our home wrapped in plastic but all torn on the cornersSo after several attempts and a lot of stressful conversations with the employees and managers Alex called and said we can replace itChoose something else for equal value, it was delivered the next day The Big Watson SectionalWe paid for sectional and something for ottoman so it was considered an even swapWell the delivery would of been great if we had all of the pieces So when the swap was delivered all couches but no ottoman, sooooooo they picked up bad furniture the other sectional but left the ottoman, So again having to call and get this resolved became a issueMy husband was hung up on by CLUELESS CAROL who don't need to be in any customer service position and than to HUNTER who in his own little disrespectful way tried to resolveMy husband than asked for a district manager or regional manager contact info and was given Jason info and we were told that he would deliver the ottoman that was around 4pmIt is now 8:and Jason has been coming per Hunter for at least a hour and a halfOver $to be treated like a worthless nothingThe saying is TRUE YOU GET WHAT YOU PAY FORLord I wish we would of went somewhere else

Early April of I purchased a sofa and loveseat from American Freight furnitureI opted for the same day delivery and got a call a little after leaving the store and was told that they over scheduled deliveries and that I would not be receiving my furniture until the following dayI was still charged the same amount for the deliveryThree weeks after I received my furniture my sister was sitting on the furniture and when she stood up there was a loud pop and then the cushion sunk downI called the company the day it happened and was told that I would be receiving a call back from the manager within hoursNever got a call backI called again about a week later and spoke to Adam and he said he needed to speak with his manager and that he would give us a call back after he spoke to his bossNever received a call backCalled them back a week later and was told that I needed to take pictures to email to AdamI sent the pictures within a few daysI called a few days later a

we shopped at the NTonawanda store, we put approximately worth on layaway and paid it off in January of this year and it's been a nightmare sinceWe had ordered a chair but when it came delivery time we were told that what we ordered was no longer available and that another chair would be substituted ...bait and switchThe chair that was delivered on 2-5-had a large cut in it and we called the store manager and asked for a new chair his comment was...quote live with it take store credit end quote'Live with it' is quite a policy! We had also ordered coffee and end tables but didn't get what we ordered and had to return them ourselves which we did on Feb 22nd and while we were there we asked about the replacement chair which we had been promised on Feb 6th, again we were told that the replacement chair was coming in on the 23rd and that it would be delivered on the 24th...we waited most of the day then called the store and was told it had never been scheduled for del

I bought a sectional and ottamon , With in weeks of purchase the sectional has already lost the firmness and is sinking when you sit on itMy Ottaman is rip on the side and I was under the couch and there is a huge holeSo, either it came that way or delivery guy's dropped it on somethingYou can actually see the wood and all up into the couchI called and spoke to Shango who is the manger at American Freight in Goodletsville TNHe said he emailed the company for CREDIT OF 1,dollars and I feel I'm getting the run aroundHe told me they do not want my sectional back and they don't do refundsI paid $1,for this sectional and I'm so upset and really mad that this whole thingNone of employeers who work there seem to be what there doing nor know customer serviceI'm still getting there waiting to hear back from the company on if there giving me a creditIt's is going on weeks from when Shango emailed the complaint but it's been July when I emailed the first com

On February 23, I purchased a couch and love seatI decided to order versus take the floor model and was told this would take up to six weeksAt weeks I called for a follow up and they were unable to even tell me if it had been ordered but ensured we would get it by six weeksThen the week mark came and they still did not have the furniture nor could they show it being ordered and stated their district manager does the orderingWe tried several times to contact the DM without a return call and being told my the manager that he had not heard from the DMFinally I called another store who had the furniture and told the local store what store had itWouldn't you know then the DM called us back and the local store aggranged to have them deliver itWhen we purchased the furniture we got the protection plan and when I asked about the frame being covered while it said wood and other hard surface that this included the metal frameA side of our couch has since become loose

I purchased a bedroom set from the *** location of American Freight and made my final payment on 05/25/I was assured my furniture would be in stock by 06/03/I rented a *** to pick up my furniture, but when I arrived it was not in stockThe company promised that I would get free delivery of my furniture on 06/04/When I called to find out what time the delivery would be made, I was told that my furniture was in *** *** It was then promised that my furniture would be delivered on 06/05/2017, but again, I never got my furnitureWhen I called to complain, I was promised that I would receive $back as compensation and that my furniture would arrive no later that today, Monday 06/12/Today I got a phone call from a delivery driver saying that he was in my area and would be by to deliver my furnitureHe never showed up and when I attempted to call him, he did not answerWhen I called the American Freight store to let them know, they also were unable

This store sells cheap garbageI bought my couch months ago and the frame brokeThey said it was two months over its warrantyMy butt is hitting the ground

I went into the Augusta,Ga location and placed a living room set on layawayI advise the representative I was moving and that I would need to have the items delivered to me once paid offI paid every two weeks on the itemsOn February I decided to go ahead and pay off the item and schedule for deliveryWhen I spoke to a representative they advise me they no longer have the item and that I can get a refund or get something insteadThey also advise that I can have the credits transfer to the closet store which would be in Columbia,SC because they are not setup to deliver and they no longer have the item I spoke with a woman who stated she was the manager at the Augusta, GA location who advise that the credit will be transferred and it will take 2-business daysI waited two weeks and the credit was never sent at the time I went ahead and purchased worth of items and purchase another living room set from another company with cash and still never received the credit trans