American Freight Furniture and Mattress

I went to put in a Layaway in for American Freight $piece black queen bedroom set around June 3rd, I spoke with Timothy for the transactionThe total was $I put $down off of my master card and the remaining balance was $which I went back up to American Freight Wednesday June 15th, around 2:pm to pay the remaining balanceTim mentioned that he did not have the two pieces in stock and that he needs a couple daysI said okay that is fineMonday Come June 20th, 2016, I went up to American Freight and Spoke with Tim and he still did not have any days on when I will get the bedroom setSo I mentioned to him it is okay I would like a refundTim said he was working on the set coming from the manufacture I replied I would like a refundTim then mentioned that I would only receive half of my money back and the rest will be store creditIn the policy the customer has days for a full refund back after paying in full not to mention I have not e

Ipurchased a dining room table on March I was told the table would be on back order for weeksThat was fine, until weeks came and went with no table and no communication from the store My husband called the location and was told a manager would call him back, a manager never didMy husband went to the store and was told the same thing, a manager never called backI called om 9/28/and spoke with our sales person who, once again, told me the regional manager would call me back in five minutesToday I called the store, no answerI called the corporate office and was given the regional managers phone numberI called and left a message, still no word backIt has been weeks since my purchase date and I am being given the run arounnd regarding a refund and the actual date my table will be deliveredAt this point, I just want a refund

I recently purchased a purple sectional from American freight furniture that cost $950.00+ less then a month ago.I also purchased the year warranty on my furniture.the sofa part had to be replaced days after purchasing my furniture due to metal and boards sticking out from the back of the sofa.they brought another sofa out and before they left I told them come back in and take the same sofa that they just delivered due to it having a big piece of medal sticking out on the corner of the sofa and also being ripped on one side of the sofa.they brought me out a different one the next day and it was fine.now I had to call them again due to medal coming out of the back of the lounge part of the sectional.the manager told me he is not replacing it again because the delivery guys told them that kids were jumping on the couch.that is Not true.my older kids were in school when they brought the sofa out and my month can't even roll over yet to even damage the sofa.the delivery guys also tol

I purchased a dream Sleep King SET, box springs and mattress but was switched for a cheap junk box spring and NOT the one I orderedI have called the store and they are unwilling to fix this issueAlex made the switch without my knowledge or consentIf need be I will seek legal action

My husband and I desired to purchase a sectionalWe found one that we liked at the Burnsville, MN storeWe were told by the individual at check-out on 5/8/that they were currently out of stock, but the item would be in by May 9th and we would receive a call shortly thereafter to come and pick it upAfter not receiving a call by the 13th, the day the receipt stated the item would be in, I called to find out the individual who checked us out was not accurate what-so-ever in the dateThe sectional was not expected on a shipment and there was no definite time it was expectedWhen I explained we were renting a moving truck on 6/2/and that was the "drop-dead" date we needed the item by, I was assured it would most certainly be in by then even if it meant they have it shipped from another storeNeedless to say my phone number and name was requested so that an update could be providedFor three weeks I called in twice a week and was told by the various company representatives that the item would be in by the date I notedToday after my final call I was told there was no end in sight when the item would be inEvidently the individual they kept requesting updates never returned their call, so they never provided me the updates noting each time (twice a week) I called in I was assured the item would be inAlthough the company policy is NO REFUNDS and only store credit, I was provided a full refund for my item upon requestI expressed my extreme frustration with the smoke blown up my XXX for the month that the item would be inWhen I went to the Revdex.com site to submit my review I was relieved to see unfortunately that I am not the only one who had zero customer service, integrity, and honesty with my situationI would have appreciated having a heads up immediately that the item was not going to be in (a month after I was promised it was) but was strung alongFortunately *** at *** *** provided me with outstanding customer serviceWe received a full refund from American Freight and purchased a much higher quality item for just a few dollars moreBewareIt is not worth your time and effort to consider a purchase from this companyRead the reviews and complaintsThey are realMine is realGo somewhere else!

We purchased a mattress from AF that we had in our possession for days When we attempted to return the mattress we were told that we couldn't and they had to go to the manufacturer to submit a claim Since 3/13/we have been trying to return the mattress for a full refund At this point the local office is no longer responding to our emails for phone calls to try to get this resolved

I purchased a sofa and love seat.on Friday, November 10th, and was promised that it would be delivered between 2pm and 8pmThe furniture was delivered at 7:15pm by an untrained moving services who were not able to get it into my home, being dark outsideThey informed me that they would return Saturday morning first thing at 10am I phoned American Freight and informed them about my situation I was told they don't handle the movers I needed to call themI told them they took my money and I have no furnitureThey stated it wasn't their problem an have a good lifeAs of today 11:35amNo furniture for the dollars I spentI would like my money returned right away

I purchased a couch and love seat from American Freight on 4/5/as a wedding present for my daughterThe sales rep’s name was Jennifer W***Because I paid in full ($854.80) rather than setting up a layaway plan, Jennifer told me that American Freight would store it for me through August if I needed thatIt turns out that I did need that storage because my daughter and her husband ended up living at my house to save up money for their own house
I got a phone call from American Freight in August/September telling me they were on their way to deliver my furnitureI said NO NO NO, it isn’t supposed to be delivered and that no one called me to set up a delivery dateBesides, I was not planning to pay for delivery Jennifer phoned me several times near the end of and into asking if I was going to pick up the furnitureI told her that I still needed to leave it with themShe said that they needed the warehouse spaceI told her she said they’d store it unt

Bed was paid to be assembled but was completely in correctly put together..been giving the run arounds for months and they tried to send a guy out at 930pm I wasnt home..he came the next day but didnt have the pieces that were missing and they havent helped me and has been very rude I spent cash..I shouldnt be treated this way

Guarantee or Warranty Issues AND Customer Service Issues
On 1/18/16, we purchased a sofa from American Freight The initial sofa we purchased was too big for our home It was brought back to the store and store credit was given We selected a new couch (Mickey Pweter pcsectional) It was delivered to our home on 1/19/ After days of having the couch in our home, we noticed a loose piece of material on the inside right arm It was making a popping sound every time it was touched I made a video documentation of the problem, contacted American Freight on Friday, 1/22/ There is a year Manufacture Warranty on the sofaWe were told to bring the couch back to the store for inspection On Saturday, 1/23/16, we delivered the couch back to American Freight in Burnsville, MN They were very uncooperative Store personnel were wondering why we brought the couch back They weren't going to let us unload the sofa to see the defect They didn't have a sofa in stock, so

My husband and I bought a king size Jameison StRegis mattress yesterday from the Jacksonville, FL location and we were expecting to love it based on the one on the sales floor that we layed on, but the one that was delivered to us was vastly firmer than the floor model and consiquently my husband and I spent a very restless night last night only to wake up with our backs and hips hurting When I contacted the location I was asked if the mattress still had the factory plastic on it and I said no and I was told that if it was out of the plastic they would not be able to take the mattress back I asked the salesman I was speaking to who sleeps on a mattress covered in the dusty, dirty factory plastic? Even he admitted that no one does, but still there is nothing they can do for me He spoke with his manager who said we can purchase a mattress topper and bring the receipt in and they will refund us some money, but now I own a mattress that I hate and can never sleep on without a mattress topper This is my 3rd time purchasing from them and previous purchases have gone okay, but I will NEVER recommend purchasing a mattress here due to lack of customer service after the sale I explained that Mattress firm will take the mattress back after one night and not being in plastic and the salesman proceeded to tell me that Mattress Firm was under investigation for reselling the previously slept on mattresses as new That is no excuse for poor customer service after the sale!!!!

On 9/3/I went in and put this dresser on layawaySales Number: ***, Receipt Number: ***Our salesman was ArchieWe made payments to pay the dresser off and then we were told it would be $to pay a delivery company, so we elected to rent a U-haul on 3/3/which was a total of $plus gasWe go to the store and pick up our boxed dresserGet it home and left it packagedWhen we opened the dresser it was broken! Very poorly put together and nails were bent and the top drawer doesn't close and wood hangingWe called American Freight and were put on the phone with a gentleman who we told we just want our $back, because it was clear they are selling junk! We were promised a check for the full amount, which would come from their corporate office, and were told so we don't have any expenses for their mistake they would have their men come and pick up the dresserThe man asked when a good time was to pick it up and we stated any day or time would workHe upd

We purchased a living room suit in November which included couch love seat coffee table and end stands paid 1,for it the cushions on the couch went flat within months so much we were feeling the board under us I called the store let them know they had me email pictures which I did they told me it was under their warranty but they had to contact the company who manufactured it I have kept in contact with them weekly they keep telling me the company has not given the ok yet they assure me that they will replace it but still after weeks I still have this broken down couch we sit on love seat i'm afraid doing this the love seat will look like crap before the couch is replaced

I ordered furniture 8/17/I was told I would not pay for furniture until it was picked upThey would have it available 9/7/My furniture was not available and I never picked it upThey charged my card 9/18/I did speak to someone who refunded that payment backBut did not refund my inital payment of back to me as of yetShe assured me that I could cancel the order and would no longer be chargedI have copies of the screenshots from that online message exchangeThey added the full amount to my credit report and have been calling my phone leaving vm and text messages for furniture I never gotAfter they told me everything was cancelledI talked to someone in october and I threaten going to Revdex.com and they said they git a supervisor involved who would see the account closedIm still getting calls telling me I have to pay for sonething I never gotId like them to stop calling and remove the open account from my credit report immediatelyIf I can get my refund

I purchased a bunk bed on the of MayWhen putting itogether there was a crack in the woodI called the store to try to get some assistance with replacing the piece that was damaged or exchanging the entire productI was told no they couldn't do either, even though it wasn't even a week since I purchased itI asked to speak with a managerI was placed on hold, no one ever came to the phoneI was hung up onI tried repeatedly calling back, but there was no answer
Product_Or_Service: mission hills twin bunk bed

I purchased a sofa, chair, and mattres on a SaturdayI advised the sales person that I needed a California King mattress and box springHe told me that the king size mattress he was selling me would fitWhen they delivered it on Sunday, I saw that the mattress did not fitThe deliver person told me that the bed would need a slight adjustmentHe left the mattress leaning against my bureau, still wrapped in plasticHe said if it was a problem to call the store on MondayWhen my son saw that the mattress wouldn't fit (it is off by 4-5inches on all sides), I called the store (Port Orange, Fl)I spoke with a manager that told me they do not sell California King mattressesHe also said that he was not taking it back for a refund because it had been in the house
Because he told me that they do not sell California King mattresses, I went to another store to buy oneMy son went to American freight and the assistant mamager offered to exchange the mattresses, but again said they

Can't get anyone to call or email back We have a sectional sofa that is falling apart We got the guardian value plan (warranty) and need to exercise thatThe furniture is poor quality,

I bought a sofa for $1,exchanged it for the Lola bedroom set it took them a while to change my bed over from the sofa they said they were using a different system when I bought the sofaOkay, I let that go even though I had to keep contacting them and going up there to see any progressI came and got my whole bedroom set outside of the mirror on June 12thThe manager told me he would personally deliver my mirror, okayI left with the impression everything would be find and I’d be sleep in my bedwell when I got home the bed didn’t match they gave me two different beds the nails didn’t fit the headboardI called them and told them then went up there to get the ones that would fitgot back home it didn’t fit and the back of the headboard broke I was missing some of my bedthey gave me extra pieces to another bed but didn’t give me my whole bedI called and told them my issue they told me they would get a bed and mirror for me and deliver free of chargewell today is

If I could give zero stars I wouldThis is my second time in thereThey are very unprofessional in that buildingMy god, it’s like a daycare in thereYou have employees running around hitting on each other while customers are needing helpEmployees using profanity and vulgar language very openlyWalking around on their phonesOh my, how disturbing to watch for businessI thought I walked into a high schoolAsk me did I go to a manager? Most certainlyHe gave off this don’t care responseI asked is there anyone above him and I was told “yeah he’s in the back busy”Busy??? With all this going on in the front????? He walked away and went outsideI attempted to give this business a try after my girlfriends and co-workers told me not toIf someone doesn’t fix this you are forever going to have customer issuesHow could anyone allow this in a place of business? You get treated like the customers need the employees when the employees need us customersGood thing I didn’t apply for the application online before I took a walk inside to see for myselfMost certainly taking my money somewhere elseI will be sure to call during the weekday to get answers from a owner or someone who might not be so busy for the customers’ issuesOH MY!

This is the worst store everFirst off, this store bribes their customers with a free lamp if you will write them a good review on either google or Facebook, so take all good reviews with a big grain of saltWe just got a new house and decided to check out American Freight in Washington, IL after receiving one of their flyersWe ended up making a $purchase from this god-awful place and they rewarded us by treating us like dirtWe went in to American Freight and picked out furniture 3-weeks ahead of our move in dateWe then scheduled the delivery for the day of our move in and paid in fullThe store told us that they’d pull all of our items for us and store all of our pieces for free, until the delivery dayWe had no contact from this store after thenWe called the store on the delivery day and they fed us some lie about how some of our items were backordered! How in the world is this the case when they told us that they were storing it for us weeks ago? The lady “Nikki” also wanted to charge us an additional $delivery fee at a later date, when it finally came in… Total scam! When they told us that the driver was finally headed out with the items they did have in stock for us, they said his phone was not working so they couldn’t give us any further updatesWe heard nothing from the driver and we called the store just before closing, only to find out that he hadn’t even left yet! They told us that the couches we paid for were somehow damaged, which I believe was an excuse or why wouldn’t they have called us? The worker we spoke to “Nikki” was so very rude and unapologetic that it is amazing this place still does businessShe even hung up on us at one point because she said we were keeping her there too late! When the driver did finally come out with only about half our stuff, it contained a damaged set of box springs, which had to be sent backNeedless to say, I had to call the corporate office and get the regional manager involved in order to sort this all outA couple days later, they made another attempt and finally delivered our couches, only for them to be damaged anyway! And…there was still a piece of furniture missing after this delivery! I will say that the regional manager did finally get all of our items to us and gave us a partial refund for the damaged couches and the trouble, so there is a small silver lining to this storyHowever, it did take about phone calls to the store and the regional manager, two failed delivery attempts, and a trip to the store to physical pick up the final piece in order to get all of our itemsMy advice to you is that you shouldn’t be fooled by their flyers and advertisements with deals that sound too good to be true, because they won’t be available when you goInstead, I believe that they hope you make the same mistake as we did and end up settling for some furniture pieces that are priced good, but not greatThen, they will likely proceed to make you go through heck to get itThis store has a terrible problem with communication and lying to customersThere are even more examples I could give, but this review is long enough alreadyAccording to their delivery drivers, this store constantly has to have management from the corporate office at the Washington store, trying to clean up the Washington store’s messesDo yourself a favor and avoid the headache of dealing with this placeThis place is one big scam