American Freight Furniture and Mattress

Failed to deliver all items I purchased on the promised dayDelivery drivers then started they were unable to bring the forgotten items back that same dayI was then told I had to come pick up the items myself if I wanted the itemsI was then told by Matt that he could not compensate me for my troubles on having to come out and pick up the itemsTerrible customer serviceBeware of promises and lack of effort to make up on their errors

dec.29th I had back surgery doctor informed me I need to invest in a better mattress,jani went into business and ordered 400$ foam mattress,they said I had to wait for it to come in,it came in feb4,decided I wanted the best mattress for better support of my back,so I paid an extra 382$,got mattress home realized the mattress that was advertised in the store was not the mattress I had in my possession,the mattress I laid on in the store was firm and supportive,the mattress that I have sinks in and hurts my back, been contacting the store every since to get matter resolved,went in store quite a few times to discuss the matter,one employee told me to turn the mattress over,I asked for higher authority,they told me I had to talk to dewayne,I dont think dewayne exist because every time I call,go up there,or leave my number,my communication attempts are unsuccessful.I dont want to pay 800$ for a mattress that I cant sleep on,or supports my health issue, nor do I want to turn it over,it wa

I went into the store looking to purchase a bedroom setAfter looking around, I asked the salesperson, Angel, what their return policy wasHe explained to me that, as long as the merchandise was unopened, they would accept the returnI am an indecisive person and wouldn't have made the purchase if they didn't accept returnsMoving on, I didn't see a set that I liked in the warehouseThe salesperson assisted me to a computer where he showed me the rest of their inventory onlineI decided on one of the sets, paid for it in full, and had it ordered to come into the warehouse in the next 4-weeksWhen the delivery arrived, I had to arrange for delivery through a third party service, which was not a problemUpon delivery of the furniture, I noticed it was not what I was shown in the picture at the storeI pulled up the image on their website to compare, it was not the sameThe furniture looked like it was bare wood spray painted with a metallic silver spray paint, by a child no d

This is a horrible company to work with we went in we didn't want to buy one of their mattresses that were on the floor we ordered one and they kept telling us after we paid for it that it was on the truck coming in they held our money hostage for three weeks and tried to sell us a different mattress on our first callwe didn't want to entertain that idea so they kept saying it was on next week's truck next week's truck do not go in there if you think you're gonna walk out with anything other than the broken down stuff they have on the floor
Blake the assistant manager is rude and unprofessional !!!
No apology no mattress
No business from me ever!!!
Don't waste your time or money

Purchased a set of bunk beds from this establishment, had the items picked up only to wait for hours just for the items to be foundTook the items home and stored them in the storage until the room was finishedGot the beds down in an attempt to assemble themRealize we only had enough material for ONE bunk Called the store the following day on 05/30/place on hold several times, hung up on several times was told a manager would call me back but didn't I then proceeded to the store to see the manager Thomas standing behind the register eatingI explained my situation Thomas was very unprofessional, unwillingly to assist, he gave me attitude and spoke to me very poorlyThe situation began to escalate I was ask to leave the store but advised I will leave out of the store and wait in my car until my father arrivesDuane came to the car apologized for Thomas behavior and assured me he would rectify my situationI received an call later and was advised to bring back the it

We are both disabledMy husband was at home alone on Saturday, Feb 25, when the delivery people dropped off the couch and loveseat At no time did the man ask my husband about removing the plastic and packaging, which was part of the fee we paid them The delivery man states my husband told him to go We had purchased the fabric treatment and when it was deliver there was no documentation that it had been done The package looked liked it had never been off the couch/loveseat I came home and called on Saturday spoke with Jack(Manager) he said he would call back I called again Sunday, We then drove there on Monday A round trip of miles We were told then that "Oh they just forgot to give us the box with the warranty and yes it was treated, but if you run into any problems with stains within the next months or year we will replace it." Then he addressed the delivery man and told him to come back and remove the packaging This is now Thursday, March a

For the 4th time I am trying to contact someone with this shady place!!!! On February 23, I purchased in full a whole house package and I have still heard nothing on my missing pieces!!! I completely understand it takes up to days to receive items but not one person can explain to me why I was told that all of the pieces I put a down payment on were in Stock and would be held for me until I came back to pay in fullWhen I came back just a few days later to pick up my items your Decatur was awful!!!! You have a Dalton who claims to be a manager there that does nothing but bark orders and down grade the other employees while they assist the paying customers not to mention doing burnouts in the parking lot with what I assume is his personal vehicleIs that endangering the lives and health of the customers or employees who maybe in that parking lot???? Not to mention he tells the customers how he sleeps on the furniture at night?!? It took over an hour for the employee that is

We lasted months as clients of *** *** *** ***The reason for the termination is their material breach of the contract agreement by failing to make all necessary repairs and required maintenance to the property, misrepresenting that repairs and maintenance were made when they were not, charging for repairs and maintenance that were not performed, withholding disbursements without explanation, and generally failing to communicate pertinent issues related to the propertyThese matters are at a minimum intentional gross negligence and at worst just plain fraud.We repeatedly attempted to contact *** *** *** with regard to these matters to attempt to resolve them amicablyAt a March 16, meeting with the Director of Operations, she pledged to take over the account personally, take immediate action on all outstanding maintenance issues, provide explanation and reimbursement for expenses incurred as a result of mismanagement of the property,

I ENTERED A LAYAWAY PLAN WITH THIS STORE 2/25/FOR A SECTIONAL SOFA AND A BEDROOM SET WITH END TABLES AND A XTRA BLACK CHESTI PUT A DEPOSIT ON THIS FURNITURE.I HAVE TALKED TO THIS STORE SEVERAL TIMES, NOT AT ANYTIME DID THEY INFORM ME THAT THE SECTIONAL WAS NO LONGER AVAILABLEI SAT ON THIS SOFA AND CHOSE ITTHEY SOLD THIS SECTIONAL SOFA TO SOMEONE ELSEWHEN WE RETURNED TO THE STORE TO MAKE A PAYMENT THEY SAID THE SOFA WAS NO LONGER AVAILABLETHIS IS A SHABBY BUSINESS PRACTICEI ASK FOR MY MONEY BACK AND THE STORE MANAGER SAID THIS WAS NOT POSSIBLE AND I COULD PICK ANOTHER SOFA
I HAVE BOTH RECEIPTS

I bought the table set in I paid for a five year extended warranty witch was $when it started breaking I call the company and told them they said they would get back with me I waited waited 2y went by the store and talked to them they said take pictures and send to the email waited waited last year did the same thing went back in the store February they told me to email pictures again I emailed pictures to [email protected] text me back asking the location of the store I text them the address nothing again I called again they said text the pictures to store95@americanfreight that was last month

On Thursday, March 3, 2016, my husband and I bought $worth of product to be delivered Friday, March 4, On FridayThe couch, love seat, recliner, matteress, and box springs arrived The love seat has a cut in the fabric ama the dose tables and coffee table were not delivered We were told to contact our sales person, Joe, to replace the love seat and get our tables Joe told my husband that everything would be delivered on Saturday, March 5, at no additional delivery charge Joe caked my husband later in the day to say that the delivery would be on Sunday, March No one contacted us to deliver the furniture and we were home all day on Sunday On Monday, March 7, I went to the store and told Joe and his manager that I wanted my tables and the replacement love seat today The manager tried to tell need that I would need to pay an additional delivery charge I immediately told him that I would not since this was not my fault They finally told m

we bought a mattress set and got the product home and it didn't work with our sons bedI looked online that night to see their return policyit stated that if we returned the complete set in original packaging we would get a refundI called to verify with the store manager the next morning because the receipt had two different things listedhe claimed I did not see that listed on the website and I told him exactly where it was listedit was under frequently asked questions under returns/refundsI then proceeded to read him word for word what it stated on the websitehe then told me that what it meant to say was that only lay away items can be returnedI continued to argue and tell him that because the website did not say what he was telling me that I want my money backI was getting no where and ended the phone call frustrated and not happy with how the manager handled my situationwe will NEVER be purchasing anything from this company again

I ordered furniture from this company back in MarchI got my couches no problem but the bedding set I ordered I still have never received all of the piecesThey had given me dressers and a mirror that I had ordered and one set of posts for the actual bed but never received three of the pieces to my bed that total $I had to call them several times to try to sort it out and was given the runaround several timesTwo months later they supposedly got in the rest of the pieces but were broken and since then I have not heard another wordI emailed their customer service almost months ago now saying that I don't even want these pieces anymore and that their stores customer service had been incredibly unprofessional and unhelpful and never heard a word back from them eitherI want my $for the merchandise I never received

I paid off my recliner and went to store to pick it up and they didn't have it in stockThey told me I had to wait to wks, they attach a paper to your lay-away, after you give them your money and you are locked in they have no description of there lay away policy any where so you can see what they do, they take your money and then staple the policy to your receiptI am calling the Attorney Genoffice to report this

I started a layaway with this business in January of In February I went to the store to pay the account in full with expectations of setting up a delivery date for my furniture which includded living room sets, complete bed set, one box spring, bed railings, and lampI was told only one living room set was in-store at the time and the remaining order would be available the following weekSounded genuine so I trusted my judment and pre-paid the entire account in the sum of $dollarsI didnt want to pay separate delivery feess so I asked to keep what they had until everything was inNeedless to say it took a month For beds to arrive and the living room set that was there was damaged so I had to choose something else which only consisted of love seats because thats the only thing that could fit the space that the peeviously ordered set would dwellBeds did arrive as well as the lampThe remaing living room set has yet to be located going on months after purchaseWhere abouts are still unknown and I was told it would take almost a week to receive my money back at the sum of $dollarsI was promised a $refund check from corporate which I have yet to receive to assist with the amount I previously paid for deliveryStaff was rude and obnoxious when I called to inquire about my items still owedAs of date I have not received my furniture or my money backMay I add that I also purchased accessories to match these sets in the sum off $that are going to be wasted because I dont have the furniture that was purchased in mindWarning all potential patrons to Please ask lots of questions before purchasing from this business!!!

We purchased a bed and mattress set at the Orange Blossom Trail location in OrlandoWe were told that delivery and swould be $cashDelivery persons said they did not set up - that $was only for drop offWe are elderly and disabledWe never would have made purchase if no set up was includedWhen we first put deposit on purchase, we were told that we had day trial - that we could return if not satisfiedToday I called and spoke with James who told me that we were never told that there would be set up provided, so I asked them to arrange pick up of items and to refund full payment and was told that all sales are finalI told him we were told we had day trial and he told me that we were not told that eitherWe KNOW what we were told and regret that we tried to save money and did not go with a reputable companyThis company needs to be held accountableI got nothing in writing verifying what we were told, but we trust companies to be trustworthyUnfortunately, although American Freight provides decent prices, their personnel are dishonest, deceitful and dishonorableThey prey on low-income and elderly customers

I purchase furniture eight months ago the Springs are sticking out from under the love seatI took a picture and so they could see it said it was not covered under the one-year warranty

I purchased a furniture set with a ottoman along with a dinette set from American Freight furniture on March 15, The delivery date was March 16, When I unwrapped my ottoman, I noticed that there was a cut in the ottomanI showed it to the delivery guy he took a picture and I took a picture of the damageThe delivery guy said that he would notify the manager and they would get me another one outAfter unboxing my dinette set I noticed that I was missing a side foot rail from one of the chairsI contacted American Freight and told them the problem with both the ottoman and dinette chairA manager told me he talked to the delivery guy and knew about the ottomanHe also said that he can get me the part I needed for my chair as wellI asked when will these items be replaced he informed me they will call me when the items will be deliveredI called again the following week and asked to speak with a manager, the manager told me that when a delivery comes my way I would g

I started a laway with this company in February the total came to 2,dollars I put down a deposit of down on my laway after speaking to a few people I know purchase furniture from American Freight I realize well maybe I will go else so I called this *** location to ask for my money they explain to me that they had a day policy after days you can't get your money back you can only use store credit So this left me with dollar store credit which the store associate said it can be used anytime I get ready so I go to this *** location on the 3rd of July to use my store credit and I was told from the store manager Brook that they have me using my store credit in *** ** on June the which I explain to them I did not do this at all If that is the case why am I here now I call dough which is suppose to be corporate store he not helping me either when I'm telling both parties it was not me at all I showed them my Identification my debi

I bought a couch and had the ability to take it home that dayI bought a warranty plan that included a protective spray on the couch and the manager suggested we wait a day and pick it up the next day so it would be dryWe do not have the means to transport a couch so we made plans for a friend to help usWe showed up to pick up the couch and after waiting an hour the manager said their system showed they had six couches but didn’t have any in the back and must have sold the couch earlier in the dayHe said they didn’t have any of the couches I boughtHe found another couch at a different location further away but he would not ship it to me for a discounted rateI tried calling the regional manager and have not been contacted backI did not receive a call from them during the day saying they didn’t have any couches in stockI asked why I didn’t receive a message during the day that they sold my couch and he said “because he just found out they didn’t have anymore.” I want the