American Freight Furniture and Mattress

I purchased a new Mattress for my grandson with a headboard footboard and rails...the mattress had bed bugs inside of them...I notice every time my grandson woke up he was scratching his back and legs at first it seem to look like mosquito bites but then they became so worst they covered the top of his year old back from shoulder to shoulderwhen his beding was changed he had blood splats from a bed bug fecal...Then I had a exterminator come review his bedIN FACT THE BED WAS THE ONLY BED IN THE WHOLE HOUSE THAT WAS INFECTED...This is the review from the exterminator: Inspected each room found live bedbug on mattress in sons roomFecal smears on sheets and mattressChecked other rooms no evidenceInspected living room furniture no evidenceTreated Sons bedroom for bedbugs, sprayed mattress and box spring with cross fire.the Charge for the exterminator was
399.00+= I WAS SOOOO disappointed and disgusted I have been shopping with them for years I even recommende

On December 31, I purchased a loveseat and sofa from American Freight in Parma, OhioThe following day the loveseat and sofa were deliveredWhen I received the sofa there was a hole in the sofaI called American Freight the same day I received the sofa to see if they could replace the sofa because it has a hole in itThe woman I spoke with at the store said they would order another sofa and would call me back when it came inOver a month went by and I had not heard from the store so I called themThey stated they had the sofa and it would be delivered on February 11, The delivery men came to my house on February 11, They brought a loveseat instead of a sofaI told them that I needed a new sofa and that the old sofa was to be returnedThey stated that they were not told that I would be returning the sofa and refused to take itThey took the loveseat that they brought in error and leftThe following day on February 12, I spoke to a woman who claimed to be

I ordered a mattress from American Freight on 5-13-The bill was paid in full at that timeIt was scheduled to be delivered on 5-17-At Three o'clock of that day the delivery had not been made I called and they said that their delivery truck had "flaked out" on themthey promised delivery later that night with an alternate delivery methodTwo hours later they showed up with the wrong size mattress tied to the top of a Toyota, Corolla in the pouring rainAs they angrily backed out of our drive way the queen size mattress folded in halfWe ordered a king size mattress I would like a refund because I am afraid of receiving a damaged mattress due to the improper handling of the previous mattress

Purchased over worth of furniture may 2018, everything was packaged great, but upon getting the new bed we purchased home it was determined that the footboard was cracked, a leg was missing, and one post on the headboard was coming apartWe purchased the warranty but still to this day I am calling the store every month as we wait on a new bed...absolutely ridiculous! Called corporate left several messages no call back to this daySomeone was sent out almost two months after the purchase to replace the items BUT they brought a wooden leg, not metal like the other 5, a footboard post, which is useless as the crack is in the actual middle piece of the footboard where the posts attachesEverytime I call I get the same story, we cant order certain items we only sell what we get...so what good is my warranty program if they cant reorder broken partsI originally wanted my foot board replaced but now almost months later I deserve to have it replaced and refunded the warranty charge

DO NOT GO TO THIS FURNITURE PLACE, INTEREST CHARGE IS 144%, YOU READ THAT RIGHT AND THE STORE IS FULLY AWARE OF IT THIS SHOULD BE ILLEGAL

I bout a new mattress and box spring September it came with a yrs warranty the mattress is very poorPoor quality the box springs have broken , there are several issues as far as springs are coming through mattress , severe indentations equivalent to 4-inches deep in multiple areas , I have contacted multiple people and managers at the store my neck and back are absolutely killing me , I have also called corporate with no response they ask me to send pictures to emails I have sent multiples they are still not accommodating the warranty I can't sleep I'm in tremendous body pain in which I've never had before and I need this resolved this was my last alternative

I'm reaching out yet again about my ongoing problem of not receiving my complete order of merchandise that I'm still paying for though its not completeI have now made my 3rd payment upholding my end of the agreement yet I am still without my complete orderMy last delivery (trip number by the way) was 3/(trips in one day mind you) which was a disasterI was to receive a new table, because they originally gave me the display floor model with cobwebs all underneath, and bring remainder chairsThey gave the delivery guys the wrong table and luckily they noticed because they were about leave because we didn't pay an assembly fee (the other table came in the door already assembled)So now they say sorry we only have chairs, remember there were supposed to be In conversation they tell me they told me that "Josh" or whomever said "just give her two chairs she will be ok", speechlessI tried calling Angie while they were here and spoke with a pretty rude guy who wouldn't

our sofa was delivered with a tear in itthey told us it would be replaced after the first call and will not return our call as to when they are going to do this

I started a layaway in the Morrow location, I come in the office to fully payoff the furniture in February 2018, I told the rep I was coming in to pickup the furniture myself they said no problemI get there they say they don't have the sofa in stock! So I asked for a refund I was given a partial refund because something happened in the system to make it look as though I ween to the Norcross locationI was directed to call that location to get the rest of the money, I speak to the manager there he tells me the Morrow location has to process the refundAt this point I call ###-###-#### the number listed on the website for a refund I have been leaving messages for months and it is currently May and I have still not received my money back!

On April 3, In June the couch started coming apart at the seams and they have yet to replace it
On April 3, I went in and bought a couch for $and matching ottoman for $108, also purchased the Guardian Value Plan for $ In June the couch started coming apart at the seams, so I called and they gave me the number for the Guardian Value Plan, when called they said since it was less than a year, I had to deal with American Freight So I called the Manager, Jacob He told me he would order a new couch and it should be in the store in about days I waited weeks and called back, he then stated that I would just be getting new covers, which I agreed to as long as they match the rest of the couch Well, here it is November and I still don't have any covers I call at least once a week, I have posted a review on Facebook, I have called the corporate office and left several messages I have emailed the corporate office and no response I am at a loss of what else to do

At no time was it explained that there would be a 100% leasing markup on our furnitureSo instead of paying the $we ended up having an agreement of almost Then when then when I called their financing company they flat out didnt tell me there was a leaseing fee when I asked how much and what we were paying for and if there would be any additional fees on top I have never been so dissatisfied with your team I used to recommend you too all my friends and family but now will tell them to go to somewhere name brand since I could have gotten alot more for my Now im stuck fighting with this finance company over there inexperenced reps and your shady sales practices and omiting very valuable information to prospective buyers because you wanted a sale

We purchased a loveseat and couch from this location We also bought the upgraded warranty which protected both pieces 100% for years About months ago our loveseat just fell through and its beginning to happen tho the couch as well We contacted both american freight and the warranty company only for them to tell us that would look into it and call us back Almost months later they are no closer to resolving this matter than they were when we first called The gentleman speaking on the phone said "I just purchased this business months ago so I dont know," and hung up on me We have contacted this facility times now and we have our phone records to verify this

On August 26, I purchased a Windsor King bed from American Freight I also purchased a king mattress, box frames and sofa/loveseat through financingI scheduled delivery for October 5, On October 5, 2018, they delivered the bed, box frames and sofa/loveseat; but no mattress I called Mike who handled my order and at first, he had the nerve to tell me I didn't order a mattress and I said that I would purchase it at another store I was irateHowever, after having to email him proof of purchase, he apologized and sent the mattress later on that night with a free pillowOn October 6, my boyfriend put the bed together and I noticed that it wasn't the bed that I purchased on August 26, It was a Windsor but the incorrect model I called Mike and again he said that I didn't have the wrong bed And again, I had to email him proof He then apologized and said that he would have to see if the bed is in the back He didn't call back I called him the next day

My husband and I bought a couch last AprilBy early December the fabric was ripping in several spots on the chaise loungeI contacted American Freight and Gina was going to contact the manufacturer to send a new coverAfter multiple phone calls, we received the new cushion coverIt's about sizes too small and we literally had to shove the cushion into the cover to make it fitIt's deformed and now the cushion doesn't even fit into the couch properlyI called American Freight back and Gina, again, told me she would contact the manufacturer for, yet, another coverThis was in MarchWe have spent a lot of money with this furniture company and are extremely upset that we can't sit on a couch we paid good money forNot to mention customer service is horribleI'm now asking for not only the cover but the cushion as wellTry sitting on it and you'll understand why

We bought a couch and love seat in February will it started to bow in the middle so they came and replaced it then a few weeks later it happened again so they replaced them again and when we opened the wrapping off of them there all skuffed up and holes in places and I just over this we purchased a warranty for this and now there telling us they cant do anything about it this is the sets of furniture from them and have always been please until now

Thursday, October 13,2016, I paid in full for a black spider lamp Total cost $cash American Freight was going to order it The lamp was to arrive at the store on or around November 13, I realized that I could not afford to buy a lamp at this time On Tuesday, October 18,2016, I traveled fifty miles round trip to get a refund I was told that a company check would be issued to the store in seven days, and that I would have to piup at the store in Portage I told the clerk- Shakir B*** ,that I would have to pay my driver more gas money I asked if the check could be sent directly to me, and was told no That when the check arrive, that the clerk would call me to let me know that they received it Shakira said, she would call to let me know, that she was mailing it to me!! Wow! The check could have been mailed from Uganda by then!! I paid twenty five dollars for both trips to Portage I REALLY NEED MY MONEY!! My financial situation does not

9-18-I Went to American Freight to buy two recliners salesman Alex who said he was the manager promised me if I bought today he could promise delivery with in a weekI bought the chairs for $.after a week had passed Alex said he would check on delivery and call me back Alex never called meI called ever day until 9-29-I went to store with my wife I was meet by a new salesmen claiming that he was the manager so I handed him copy's of or contract telling him we wish to cancel the orderHe looked up order and said that chairs were never shipped from warehouse and won't be for another weekManager said they have days to deliver chairs and Alex lied to me an that Alex was on probationOn the bill/contract it has a no return policy and they don't even guarantee color or condition I pointed out that the contract was never signed by me or anyonePlus that the contract/bill has a return policy but I cancellation policy on it No product was ever received to retur

I would steer clear of this businessI purchased a sectional from this store, I was happy with it until I realized the seams were coming apart and a spring broke loose in a cushionThe manager was great and immediately walked me through the steps to getting a new oneThey assured me that the warranty was untouched, I asked if I should purchase another warranty so we were covered, they told me this was a manufacturer defect so I was fine and the warranty was still in placeUnfortunately, the same thing happened to the replacementI sent pictures and said if we use the warranty that would be fine but now they tell me the warranty is no longer good and I am stuck with a busted sectional unless I would like to purchase anotherI do not have the money to just buy another sectional, I spent about on this and the ottoman just to have a piece of junk falling apartDo yourself a favor and go to another store, save yourself the headache

At first I was not born yesterday!!! Understand this before I bought the box spring mattress, they or he knew that it would not last very longThat's why he would not put a warranty on it, but the mattress to who it may concern, who have some mulitators, beating peoples out there moneyNow I am telling let the game begin? What you do if it happen to you? I'm going straight to legal aide, by the time you receive thisMay the have mercy on your soul!!!!

Purchased an $Simmons mattress in 8/Why is it already having a butt indentation in February? I talked to the mgr by the name of Zack in 3/and he told me to send him picsI did thatSo when I call back in 4/they give me the round about and tell me that John is the mgr now and why can't management give me an email that Simmons denied the credit? The mattress shouldn't be dipping already when it's just person sleeping in the bedI just want a decent mattress