American Freight Furniture and Mattress

I bought a Serta 2500RFS SanMarChocolate sectional couch from American Freight around years ago and it already has multiple rips in itI don't have any kids and I don't have any pets so there is no reason why the couch should be in such bad shape already

I DID A SALES RETURN NOT EVEN 24HRS LATER CANCELING A LAYAWAYTHEY DID NOT GIVE ME MONY MONEY BACK TOLD ME I HAD TO WAIT 1-WEEKS FOR A COOPERATE CHECKTHIS WAS NOT DISCLOSED TO ME THE DATE I AGREED TO PURCHASE THE ITEMS I ALSO HAD A $DEBIT ON MY CARD AND THE REVERSE REFUND WASNT RETURNED WHICH SENT ME INTO OVERDRAFT WITH MY BANKTHE CUSTOMER SALESMEN TOLD ME THERE ISNT ANYTHING THAT CAN BE DONE SO BASICALLY $I FEEL WAS STOLE FROM ME THIS MATTER IS HORRIFIC FOR A CONSUMER TO GO THROUGH

On 5/11/I paid off a layway on a piece sectional which was delivered in June I had to send it back due to holes in the fabric.it was replaced with no issuesFast forward to 2/4/while sitting on the couchildren I hwarda Crack and immediately sank in my seatOn Sunday 2/5/I went I to the store to complain the ,anger told me to email a pic which I did the same dayI called nearly daily for the next week seeing get no one called me, and was told they were waiting for approval from corporateSo I waited until 2/18/to call seeing once again no one contacted me I was told corporate approved and they had the piece in stockI asked for delivery for 2/before pm I was informed I had to pay $for deliveryOn Sunday 2/@ 3pm no delivery I called and was told the delivery people were over booked, I called back on Mao day to ask for delivery I was told it would be no problem from managementAt pm no delivery I called and was told the piece was being loaded

I have a sectional sofa purchased from this company's location in greater Richmond, VA in May, I paid extra for the Protection Plan I have called the company numerous times, and wrote to them on the matter in early Feb,
I only used the sofa about months After about months the stuffing came apart Initially it was just one pillow/cushion, then the adjoining ones came apart in a similar manner This sofa was used in my living room; just family use I do not allow pets on my furniture at all
I believe this is a case of poor workmanship The seams along the bottom of the upper cushions on the longer section of the item has come apart, and some of the stuffing kept coming out (I have pictures) After about months of use I put the sofa in the garage, as it was unusable
I called the company when the damage first started appearing, as I believe the Protection Plan would cover the damage, and I wanted to have the sofa repaired But I was told

Filed a warranty claim in December The warranty was to cover the replacement of our sectional couch that had a tear in itAfter a month of the Erie office saying they sent in the claim and we're waiting to hear back I then contacted the regional managerThe regional manager submitted my claim again and after weeks she said she still didn't have an answerFrom that point on I have not been able to receive an email back or phone call back from the manager

This customer will be reselecting

Here is the reason why I do not at this time yet accept the resolution proposed by American Freight: Their explanation is a bit faultyThey state that “we are going to take off the hold on this purchase” and “please advise customer her furniture is now available.” There was never a “hold.” They said I received the furniture, but more importantly, my furniture is NOT now availableThey don't have it anymore and stated they don't know what happened to itSean, the manager, told me I could come in and pick out something elseSo, until I do that and find something for the same price that I like, I can't accept their solution of replacement at this time

American Freight advertises great sales on television but the furniture they are selling at the great price is low qualityThey have better furniture that they place in other rooms that they don't show youI found mine by walking into the dining setsAfter choosing a set at a reasonable price they offered to finance including days of free interestThat sounded great until I signed the paperwork and realized that if I did not completely pay it off within those days then I would end up paying over doubleMy total was approximately $and I would end up paying more than $if it was not taken care ofThe interest they charge is absolutely ridiculous and should be illegalThey have to have a credit or debit card to submit the paperwork to financeThey did not say until afterward that they would automatically take a payment from itThey did a down payment on mine which they did not submit as a credit charge it was done as a cash advance which my credit card charges a fee forI called the finance company they use and they changed my card to a bank account so that does not happen again but did not offer an apology or a creditThey also could not tell me where my down payment went to because it did not go toward my purchaseTheir advertising is very misleading and the sales associates are not very knowledgeable of the finance policyOnce you sign you are stuck with this and it should not be allowed or toleratedThey also offered me free cleaner before I left but it was not cleaner...it was furniture polish for wood and leather and I did not purchase either so it did not help me

I actually had a very good conversation with the local people and local facility here in Lexington, Ohio and they were trying to help. I have witnesses that were there that it was just a conversation. I do not understand that AF does not respect that someone trying to get their money back on a deficient product is obsessive. I work hard for my money and would like satisfaction. They say they were denied for wear but as the warranty paper that I have the measurements exceed the amount of inches the mattress is allowed by their own requirements. My mattress went beyond these measurements and I showed this in the pictures.They have a customer service line and I am trying to use it. Also, the manufacturers web site for contact goes straight to them so again how can I ask any questions when they only say it was denied. Yes, they communicate but only as they say in their response here that they told me. yes they said denied but do not give any reasons except it didn't meet the requirements.She is the one that continues to claim I am being unreasonableThat is only because I did not give up like other people that must give up to their answers. Of course, I am not going to accept this when I feel the mattress was defective

We spent a LOT of money with this companyWe purchased living room furniture sets, tables, beds, and chairsWe also purchased the warranties with all of the furniture we boughtWe wound up spending over $hereWhen we picked up the second set of furniture, we were given the wrong couchWhen we finally got the correct couch, it was brokenWe called as soon as we found the issue and reported itThis company told us that the warranty would replace it, and since we reported it within the first days, it would be replaced anywayI have begged them for months to get me my new couchI called today and they told me my claim was deniedToday I was told that I had hours to report the damage and the warranty only covers spills and tears to the fabricI was also told that if I wanted my couch replaced I needed to purchase another oneThis company is ripping people off by lying to them to get them to buy furniture from hereI purchased something that was broken when I

My idea of customer service and that of the American Freight Furniture store is completely differentWhen someone has paid for a service or item, you would think that they would have given the particular item of purchase to their supposed to be valued customerOn the first mishap, they sent the wrong furniture (a sectional and a love seat), the second time, they sent a love seat and the sofa (did not match in style or color), the third time they requested that we actually go and pick up the furniture that we purchased from THEMConsidering they made the mistake in delivering the wrong furniture both times they should have had no problem delivering RIGHT furniture the THIRD timeEven with all of this being said, with the duration of this whole ordeal, it took at least SIX MONTHS for us to come to a conclusion(by that I mean my husband went and picked it up even though he was not supposed to due to his health)We spoke to a few supervisors including someone by the name of Robert and

On 11/3/I purchase a mattress & box spring and _____ from American FreightI have contacted them on 7/__/with information requested by American Freight then on 7/1/I contact MrL*** who requested pictures and also sent picture to MrRick and also contacted Ms Susan D*** @ ###-###-####There is suppose to be a year warranty per salesmanRight now the mattress is sinking and springs are popping inside of mattressWould like full refund as I am unable to get a satisfactory answerWhen I spoke to Susan she offer a discount if I purchase a new mattressThe mattress is only years old and should have problems like thisI am asking for full refund and am _____ documents for purchase of mattress. 

On December 28th, we purchased a king size mattress set, a couch, and a loveseat from American Freight in Carnegie, PAUpon delivery of the order on December 28th, 2017, we noticed two large holes in the king size mattressMrs*** immediately called the store and spoke to Chris, the person who sold us the mattress, and informed him of the issueHe told us that they didn't have one in stock but would order one and it would be delivered within the next monthMrs*** called once a week for three weeks asking Chris as to the whereabouts of the mattressEach time she was told that the mattress had not yet been delivered to them and that they would call when it was delivered
A month later, on January 29th, Mrs*** called again and spoke to ChrisHe told her that due to "a little bit of turnover" the mattress that had come in for us was no longer availableWe were told that they would contact the other store and see if they had one and would call us back s

In April this year I put a sectional on layaway at the *** ** store, I called my payments in over the phone because I live an hour away from this location, at the end of July I called to pay my last payment, at that time I was told by the manager of the store to "hold off on that last payment" they no longer had that sectional in stock and to come down to pick something else and even if it was more money he would "eat the price" for the inconvenience , well I have been visiting their website frequently to try and find something else I like and they do not have anything else that I like so I went to the store in *** last night to discuss this with the store manager Sam, only to find out he has since been fired for stealingFor example taking peoples payments and not giving them a receipt and keeping the money! So anyway I was told I could not have a refund only store credit and to just keep checking back for something I likeOn my receipt it states "if the merchandise is not available within four week period, you will be entitled to a FULL refund or ALL LAYAWAY PAYMENTS" I am going back to the store today with my husband and getting my money back! After reading reviews on here about bedbugs and people having so many problems with this place I do not want anything from this place except my money!!

This is what was sent 2X already with no satisfactionOnce again I have to contact you about this situation.Bought over $2,in furniture from Josh,boy he was so easy to get hold of when I bought the furniture and when I had complaints, you could never get him.I sat in the parking lot calling and they lied saying he wasn't there, when he was sitting with a couple people.The furniture bought in May, broke, set up wrong and had to call Josh.They picked up and dropped off again.However whoever does their setting up, didn't drill the tables right, so they are wobbly.Now, the furniture had bedbugs cant get hold of Josh.The olny time he communicated was when you told him to, and even then he never called me, I had to call him.I went into the store Again, and he said he would switch out the bad furniture.Said he had another set in different color and had to wait for it to come in.This was weeks ago.I told him come pick up this furniture, I don't want it and give me a refund.His smart mou

I bought a couch/sofa from American Freight in Missouri and they sent me a damaged product initiallyI sent them the pictures and they replaced itThe replacement is also damaged, however, they are not agreeing and not providing any replacement or refund of the amount I spentPlease help

I went into the Dallas location and purchased a queen bed on Octfrom a gentleman named (Cedric)After paying in full that day I was told “it was not in stock and it would take weeks to come in”Not once has the Dallas location reached out to me l’ve had to continually call themThe first person I talked to told me it would be in Monday of last week or this Monday(which has passed)Then I talked to another guy last week, on the phone trying to see if my queen bed would be here this Monday he said they could deliver it on Thursday which is Thanksgiving and I told him that wouldn’t work for meHe said “I’ll call you back and see what we could do”, but never did So I called back and I talked to another person who then told me that the bed hadn’t even come in....I’ve talked to three different people including someone at the Grand Prairie location who was also unhelpful (Teresa)Yesterday when talking to Teresa I was told that they would upgrade my bed to one that was in stock and it would be delivered the same day and here it is a day later and I still don’t have a bed

Bought L shape couch sat on one corner peice broke & lean all the way over contacted them, they came out and said I needed new cough took pictures said I would get oneSaid they were on back order give them wks been waiting months nowWhen I call they tell me the same thing over and overWe have some coming but then they tell me next time there on back orderAsk if I can exchangeThey tell me the store manager will call back, never doesEvery two weeks the same thingThere coming on b/o. 

We purchased a bunk bed from American Freight in Knoxville, TN, on 11/11/ Since the bed was not in-store, we were told it would be delivered in no longer than days The sales manager said it normally does not take the full days for delivery but they would keep in touch with us throughout the process We called them twice after several weeks because we had not heard from them, being assured each time the bed was would be delivered any day On 1/31/(days later), we went to the store to ask about the status of the bedThe manager told us the bed had been delivered to the store and asked if we would be available for delivery the next day Delivery was set up for 2/1/between - 5pm The manager called on 2/1/at 12:pm to tell us the bed had been discontinued but he could bring a cheaper bed for the same price When we told him that was not acceptable and we wanted our money back, he said he was unable to return our money and would have to request a refund from corporate because we paid with a check and that we would receive a refund in - business days He, then, told us if we have a problem with it, we could just call corporate Three phone calls to corporate and business days later, we still have not received our $refund from corporate The last two phone calls to corporate tell us the check has been mailed (each time it was mailed on different days) and blame the US Postal Service for the delay

Thursday, October 13,2016, I paid in full for a black spider lamp Total cost $cash American Freight was going to order it The lamp was to arrive at the store on or around November 13, I realized that I could not afford to buy a lamp at this time On Tuesday, October 18,2016, I traveled fifty miles round trip to get a refund I was told that a company check would be issued to the store in seven days, and that I would have to piup at the store in Portage I told the clerk- Shakir B*** ,that I would have to pay my driver more gas money I asked if the check could be sent directly to me, and was told no That when the check arrive, that the clerk would call me to let me know that they received it Shakira said, she would call to let me know, that she was mailing it to me!! Wow! The check could have been mailed from Uganda by then!! I paid twenty five dollars for both trips to Portage I REALLY NEED MY MONEY!! My financial situation does not