American Freight Furniture and Mattress

I went in and paid cash for two queen and one kind bedroom suits, kitchen table and chairs, and a living room setNot only did “someone” disclose my personal purchase information, leaving my children and I in danger, but I was not notified prior to paying that the couch, kitchen table and chairs were on back order until AFTER I paid Then one of the dressers delivered was damaged, and here it is almost TWO months later and I still don’t have my couch or kitchen table and chairs and they still haven’t replaced my dresserI have received three phone calls of information saying they would deliever on such date and the never called or showed up

They openly admitted that they use pictures online to bring in customersWhen I told the as manager that they did not have the same mattress as online and wanted to sell me a futone mattress he told me that I could purchase elsewhere if I can afford and corporate was very rude hung up in my face and told me they use pictures

I DID A SALES RETURN NOT EVEN 24HRS LATER CANCELING A LAYAWAYTHEY DID NOT GIVE ME MONY MONEY BACK TOLD ME I HAD TO WAIT 1-WEEKS FOR A COOPERATE CHECKTHIS WAS NOT DISCLOSED TO ME THE DATE I AGREED TO PURCHASE THE ITEMS I ALSO HAD A $DEBIT ON MY CARD AND THE REVERSE REFUND WASNT RETURNED WHICH SENT ME INTO OVERDRAFT WITH MY BANKTHE CUSTOMER SALESMEN TOLD ME THERE ISNT ANYTHING THAT CAN BE DONE SO BASICALLY $I FEEL WAS STOLE FROM ME THIS MATTER IS HORRIFIC FOR A CONSUMER TO GO THROUGH

My husband and I bought a king size Jameison StRegis mattress yesterday from the Jacksonville, FL location and we were expecting to love it based on the one on the sales floor that we layed on, but the one that was delivered to us was vastly firmer than the floor model and consiquently my husband and I spent a very restless night last night only to wake up with our backs and hips hurting When I contacted the location I was asked if the mattress still had the factory plastic on it and I said no and I was told that if it was out of the plastic they would not be able to take the mattress back I asked the salesman I was speaking to who sleeps on a mattress covered in the dusty, dirty factory plastic? Even he admitted that no one does, but still there is nothing they can do for me He spoke with his manager who said we can purchase a mattress topper and bring the receipt in and they will refund us some money, but now I own a mattress that I hate and can never sleep on without a mattress topper This is my 3rd time purchasing from them and previous purchases have gone okay, but I will NEVER recommend purchasing a mattress here due to lack of customer service after the sale I explained that Mattress firm will take the mattress back after one night and not being in plastic and the salesman proceeded to tell me that Mattress Firm was under investigation for reselling the previously slept on mattresses as new That is no excuse for poor customer service after the sale!!!!

We purchased a mattress from American freight July 1st, Now we have come to realize that our mattress came with bed bugsWe have had to now pay an exterminator $to treat our house for bugs and American freight is refusing to take this mattress that has a warranty backOr at least refund us the money we paid for the mattressThey haul old beds and furniture away in the same truck they use to bring the new beds and furniture inThis has to be a health code violation it’s disgusting

This customer is being replaced today

This company will promise you the world, but when it comes to making a delivery, they will lie through their teethWe were told at 10am that we will be getting our delivery about to 7pmAt 10:30pm, we called the delivery people and they are just getting to our area and won't be here for another hour or more

This customer has had everything replaced!! even sent her a new chair!! Sales employee reprimanded!!
If customer feels such harassment please have her go to the police and fill out a reportOur cameras show nothing of this nature!!
NO EXTRA COMPENSATION FOR A CUSTOMER WHO ALREADY HAS BEEN COMPENSATED!!

Incident has been resolved receive new furniture last week on Thursday thank you so much is there anything else that I need to do

have bought all of my items from the store from the past years I go to use one of my warrantees they will not honor itI have tried to call and submit claims for the past two years I even had proof in my email stating so they told me they have never had a claim from methey were very rude very unacceptable experience I have been tossed back-and-forth for the last year over this finally I called corporate and they called me a liars told me I made the whole thing up, said I never purchased the warranty and hung up on me! My bed is sagging, the fabric is tearing apart, inside of the mattress were dead bugs (who knows what kind) very poor furniture so now I purchased this warranty and nothing can be done what a waste of $500, how does my warrenty just disappear? It's in my receipt! when I submitted my photos of my bed the manager told me everything was covered it clearly was a manufacture glitch and that I should be hearing from them soon I've called every month for the past year a

I purchased a mattress from American Freight, and while their customer service is better than some, the execution of their commitment is shakyI was overcharged initially on the purchase and had to be inconvenienced for a refundI had a hassle with delivery and it hasn't gotten any better sinceThe mattress is faulty; I wanted a firm mattress and this is not, the middle of the bed started to sink immediately and within two weeks of purchase, I was calling to complain about the mattressThe mattress was delivered on November 12, and by the second week of December I have been sending them emails and pictures about the sagging of the mattressIt is now at the point where the beam on the box spring has broken because I can now feel it in the middle of my bedI have never experienced a box spring having issues because of a mattress, but this has taught a new lessonI have been in emails with the store and they have given me excuses saying my photos are not sufficient enough for

ON 03/31/I PURCHASED A BED ROOM SET ND FURNITURE ..THEY DELIVER ALL BUT MY DRESSER/W DRAWERS..ALL WAS DELIVER BUT MY DRESSEDITS BEEN DAYS ND THEY STILL HAVE NOT DELIVER MY DRESSER..IVE CALLD NUMEROUS OF TIMES NOW THEY WONT ANSWER THE PHONE ND I TALKED TO BIFF ON ONE OCCASION ND HE SAID THEY DONT HAVE IT ....SO I SAKED WHERES IT @..ITS COMING..WELL WHEN..HE DONT KNOW ALL IS PAID FOR HAVE THE RECIEIPTS...I PAID 1,850.00...ND I DONT HAVE MY DRESSES GOT ALL THE OTHER THINGS...NOW WHEN I CALL THEY HAVE CALLER ID..ND THEY WONT ANSWER....BIFF IS THE MANAGER..HE PICKED UP THE PHONE ONE TIME ND I NEVER HEARD FROM HIM AGAIN...TALKED ONLY ONCE

I am rejecting this response because this is still not a formal written apology from the company for the aggregation and still not a refund of any delivery charges had things been done properly the first time
Regards,
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Purchased a sofa, loveseat and table from American FreightThey had a sub contractor who I can't find any information or get any information from American Freight, to file a claim, about the contractor who delivered itemsThe contractor is refusing to repair damage to front door that he and his partner damaged when leaving taking the new couch that was brought to my house damaged back to the store and damaged my door I want my door repaired back to the way it was prior to the contractor delivering the furniture!

Customer was refunded $for the damageCustomer satisfied

I received a defected dresser and it was in the box so I didn't know until I realized my drawers didn't fitI just want a new dresser this company told me I should of let them know, how it was still in the box's

I brought a sofa & love seat set from this company on 3/28/ Upon purchasing it, I was talked into purchasing their guardian value plan that guarantees repair on fabric, leather/vinyl, wood & hard surface for years after purchase Today, November 17, 2016, I filed a claim because the wood on the arm on my sofa/love seat is starting to sink down, I have a rip on the love seat, & stains that I was told at the time of purchase, my guardian value plan would cover Well I was told today that the warranty only applies to fabric only There is no way on God's green earth, I would have paid $for a warranty that only covers fabric I only had this set for year & it's already breaking down on me & now, I find out that my warranty isn't worth the money I paid for it So I am a unhappy customer because I feel I was lied to to purchase this warranty plan that really doesn't cover anything

Ordered $in furniture and scheduled delivery, never received a confirmation call the day before deliveryCalled in to confirm, they don't have us on the list and don't have our furniture on holdGet a free upgrade to whatever furniture they did have in stock, but still missing a $chair (don't have it in stock and not willing to get something else)Call in a week later to find out if they got my chair in, they did but again never called meSchedule delivery for the following week, again no confirmation callSo I call them again to be told once more that I'm not on the list for delivery, but they do have my chair in stockHave to pay ANOTHER delivery fee for this chairDelivery man comes and asks me for twice as much than what I was told over the phoneI'm then told by him that I'm being charged for same day shipping, even though it was again their faultLong story short it took me a month to get all of my furniture, and even though I like my furniture I do not like the customer service here AT ALLI will not be a returning customer

Bought furniture in DecemberFurniture paid in full in FebruaryDelivery date on 02/13/no deliverydelivered furniture at 10pm that MondayGot a call Monday morning stating that dresser was damagedThey delivered the rest of the furniture on MondayCalled several times about missing dresser and was told that they didn't receive itlast call female on the phone told me that they have no record of my dresser I paid $for the dresserI would like either my dresser or a refundIt seems as though I am getting the run around for something that I bought

Purchase the mattress on June 29, from the beginning they give me the wrong mattress I paid for a beauty rest and they give me a Excelsior Queen mattress the coouple night & lay on it, it was laid in note an a the bed make noise when you turn on itIn the morning when you get up the same place you laid their is a hole in there I call several time no one give me a good answer they keep giving me the run around and no good answer I need my money back will not buy nothing more from themSo disappointment not a good sale & business place