American Freight Furniture and Mattress

They openly admitted that they use pictures online to bring in customersWhen I told the as manager that they did not have the same mattress as online and wanted to sell me a futone mattress he told me that I could purchase elsewhere if I can afford and corporate was very rude hung up in my face and told me they use pictures

This is what was sent 2X already with no satisfactionOnce again I have to contact you about this situation.Bought over $2,in furniture from Josh,boy he was so easy to get hold of when I bought the furniture and when I had complaints, you could never get him.I sat in the parking lot calling and they lied saying he wasn't there, when he was sitting with a couple people.The furniture bought in May, broke, set up wrong and had to call Josh.They picked up and dropped off again.However whoever does their setting up, didn't drill the tables right, so they are wobbly.Now, the furniture had bedbugs cant get hold of Josh.The olny time he communicated was when you told him to, and even then he never called me, I had to call him.I went into the store Again, and he said he would switch out the bad furniture.Said he had another set in different color and had to wait for it to come in.This was weeks ago.I told him come pick up this furniture, I don't want it and give me a refund.His smart mou

This customer is being replaced today

I DID A SALES RETURN NOT EVEN 24HRS LATER CANCELING A LAYAWAYTHEY DID NOT GIVE ME MONY MONEY BACK TOLD ME I HAD TO WAIT 1-WEEKS FOR A COOPERATE CHECKTHIS WAS NOT DISCLOSED TO ME THE DATE I AGREED TO PURCHASE THE ITEMS I ALSO HAD A $DEBIT ON MY CARD AND THE REVERSE REFUND WASNT RETURNED WHICH SENT ME INTO OVERDRAFT WITH MY BANKTHE CUSTOMER SALESMEN TOLD ME THERE ISNT ANYTHING THAT CAN BE DONE SO BASICALLY $I FEEL WAS STOLE FROM ME THIS MATTER IS HORRIFIC FOR A CONSUMER TO GO THROUGH

have bought all of my items from the store from the past years I go to use one of my warrantees they will not honor itI have tried to call and submit claims for the past two years I even had proof in my email stating so they told me they have never had a claim from methey were very rude very unacceptable experience I have been tossed back-and-forth for the last year over this finally I called corporate and they called me a liars told me I made the whole thing up, said I never purchased the warranty and hung up on me! My bed is sagging, the fabric is tearing apart, inside of the mattress were dead bugs (who knows what kind) very poor furniture so now I purchased this warranty and nothing can be done what a waste of $500, how does my warrenty just disappear? It's in my receipt! when I submitted my photos of my bed the manager told me everything was covered it clearly was a manufacture glitch and that I should be hearing from them soon I've called every month for the past year a

This company will promise you the world, but when it comes to making a delivery, they will lie through their teethWe were told at 10am that we will be getting our delivery about to 7pmAt 10:30pm, we called the delivery people and they are just getting to our area and won't be here for another hour or more

On 11/3/I purchase a mattress & box spring and _____ from American FreightI have contacted them on 7/__/with information requested by American Freight then on 7/1/I contact MrL*** who requested pictures and also sent picture to MrRick and also contacted Ms Susan D*** @ ###-###-####There is suppose to be a year warranty per salesmanRight now the mattress is sinking and springs are popping inside of mattressWould like full refund as I am unable to get a satisfactory answerWhen I spoke to Susan she offer a discount if I purchase a new mattressThe mattress is only years old and should have problems like thisI am asking for full refund and am _____ documents for purchase of mattress. 

In April this year I put a sectional on layaway at the *** ** store, I called my payments in over the phone because I live an hour away from this location, at the end of July I called to pay my last payment, at that time I was told by the manager of the store to "hold off on that last payment" they no longer had that sectional in stock and to come down to pick something else and even if it was more money he would "eat the price" for the inconvenience , well I have been visiting their website frequently to try and find something else I like and they do not have anything else that I like so I went to the store in *** last night to discuss this with the store manager Sam, only to find out he has since been fired for stealingFor example taking peoples payments and not giving them a receipt and keeping the money! So anyway I was told I could not have a refund only store credit and to just keep checking back for something I likeOn my receipt it states "if the merchandise is not available within four week period, you will be entitled to a FULL refund or ALL LAYAWAY PAYMENTS" I am going back to the store today with my husband and getting my money back! After reading reviews on here about bedbugs and people having so many problems with this place I do not want anything from this place except my money!!

Incident has been resolved receive new furniture last week on Thursday thank you so much is there anything else that I need to do

Thursday, October 13,2016, I paid in full for a black spider lamp Total cost $cash American Freight was going to order it The lamp was to arrive at the store on or around November 13, I realized that I could not afford to buy a lamp at this time On Tuesday, October 18,2016, I traveled fifty miles round trip to get a refund I was told that a company check would be issued to the store in seven days, and that I would have to piup at the store in Portage I told the clerk- Shakir B*** ,that I would have to pay my driver more gas money I asked if the check could be sent directly to me, and was told no That when the check arrive, that the clerk would call me to let me know that they received it Shakira said, she would call to let me know, that she was mailing it to me!! Wow! The check could have been mailed from Uganda by then!! I paid twenty five dollars for both trips to Portage I REALLY NEED MY MONEY!! My financial situation does not

I purchased a mattress from American Freight, and while their customer service is better than some, the execution of their commitment is shakyI was overcharged initially on the purchase and had to be inconvenienced for a refundI had a hassle with delivery and it hasn't gotten any better sinceThe mattress is faulty; I wanted a firm mattress and this is not, the middle of the bed started to sink immediately and within two weeks of purchase, I was calling to complain about the mattressThe mattress was delivered on November 12, and by the second week of December I have been sending them emails and pictures about the sagging of the mattressIt is now at the point where the beam on the box spring has broken because I can now feel it in the middle of my bedI have never experienced a box spring having issues because of a mattress, but this has taught a new lessonI have been in emails with the store and they have given me excuses saying my photos are not sufficient enough for

My idea of customer service and that of the American Freight Furniture store is completely differentWhen someone has paid for a service or item, you would think that they would have given the particular item of purchase to their supposed to be valued customerOn the first mishap, they sent the wrong furniture (a sectional and a love seat), the second time, they sent a love seat and the sofa (did not match in style or color), the third time they requested that we actually go and pick up the furniture that we purchased from THEMConsidering they made the mistake in delivering the wrong furniture both times they should have had no problem delivering RIGHT furniture the THIRD timeEven with all of this being said, with the duration of this whole ordeal, it took at least SIX MONTHS for us to come to a conclusion(by that I mean my husband went and picked it up even though he was not supposed to due to his health)We spoke to a few supervisors including someone by the name of Robert and

We purchased a mattress from American freight July 1st, Now we have come to realize that our mattress came with bed bugsWe have had to now pay an exterminator $to treat our house for bugs and American freight is refusing to take this mattress that has a warranty backOr at least refund us the money we paid for the mattressThey haul old beds and furniture away in the same truck they use to bring the new beds and furniture inThis has to be a health code violation it’s disgusting

This customer has had everything replaced!! even sent her a new chair!! Sales employee reprimanded!!
If customer feels such harassment please have her go to the police and fill out a reportOur cameras show nothing of this nature!!
NO EXTRA COMPENSATION FOR A CUSTOMER WHO ALREADY HAS BEEN COMPENSATED!!

I went in and paid cash for two queen and one kind bedroom suits, kitchen table and chairs, and a living room setNot only did “someone” disclose my personal purchase information, leaving my children and I in danger, but I was not notified prior to paying that the couch, kitchen table and chairs were on back order until AFTER I paid Then one of the dressers delivered was damaged, and here it is almost TWO months later and I still don’t have my couch or kitchen table and chairs and they still haven’t replaced my dresserI have received three phone calls of information saying they would deliever on such date and the never called or showed up

On Saturday October 27, we visited American Freight to make a furniture purchase I schedule delivery for the next day Sunday I paid for all of my furniture in full and was told that delivery would cost $in cash to given to the delivery guys On Sunday I paid the delivery guys and they tried getting my furniture into the house and it turns out that the furniture did not fit I was then told I would have go back to American Freight and select furniture that would fit the delivery guys measured the entrance and assured me that the next furniture I select would fit into the home The following day Monday I went to American Freight and was showed the furniture I was able to select from so I selected from the selection that I was shown and told that would fit through the entrance On Tuesday the delivery guys arrived and I was charged a second fee for the delivery of $in cash however the furniture did not fit through the entrance I told the delivery guys the furniture

• I purchased $3,worth of furniture from the Northfield office in February, 2017;
• I contacted *** *** which had an advertisement in the American Freight store for his delivery and set up businessHe is a uninsured subcontractor for American Freight - wasn't aware of this until I spoke with his insurance agent to file a claim;
• He was supposed to be at my apartment to deliver and setup all furniture between & PM
• He then called me @ and told me he was behind and would give me $off my delivery fee
• He then called me back @ 5:and told me he’d give me $and that that was the best he could do and that would be the most his “superior” would offerI told him he had no superior, this is his businessHe then told me he’d be at my home by 6:
• 7:he arrives delivers the furniture
• The table I purchased for $442:
o *** used the wrong nuts, bolts and screws and stripped the bolts and screws
o The table was completely dinged and nicked up (pic

Went to the store to get a mattress setBefore we went my wife called and confirmed that they did have the set we wanted at the price advertisedIt’s a minute drive for me so I wanted to make sure they had the set we wantedMy wife called one more time and spoke with a different person and they confirmed they had the setUpon arrival they immediately knew who we wereThey then told us what direction to go to get itminutes of looking for the sales guy shows up and says that they don’t have itMy wife says we just talked about this on the phone and you said you had the setHis reply was “let me get my manager”He left and came back with the stock lady.(not the manager) she then says we can sell you this set right here(This set was triple the price of the set we wanted)The lady was very rude about the whole situation and presses us to buy the more expensive setWe bought nothing from them and never will

My husband and I purchased a whole living room setRecliner, loveseat, two end tables, and coffee tableIt was made clear at the time of purchase that we needed the furniture before the new yearWe even we so far as to offer to pay full price for the display couches and were denied because, “they could sell of those couches before they even get them restocked.” Well we decide to order the couches when we were assured that they would be delivered in two weeksWe call after two weeks and we were told that it was running behind and that we would have it bythe 1st for sureNOW I just called the day after Christmas as I need to have the couches by the new year and the manager says that the date of delivery is now moving even further again!, to January 15thI expect when I spend $with a store that they can atleast own up to there side of the contract of saleI would never come here again after I cancel my order

Customer is coming into our store and reselecting different chairs