American Freight Furniture and Mattress

In May of 2016, we bought a living room furniture set ( Loveseat, sofa and tables), and we also bought a warrantyNo less than a month later, the sofa ripped, we contacted the store located in West Palm Beach on Military trail, and they asked us to take picturesThe pictures were sent, and they told us, they would have an answer in about 4-weeksWe called the District manager ( Tom ), and he said the exchange has been approved, and they would call us when the furniture would be ready for pick upIt has been months, and we have not received a call from the store to pick up our furniturewe contacted the manager once again, and he did not answer, we left a message, and he has not called backThe sofa has continued to rip, and at this point, we just want our money back, so we can buy a better quality setwe are very disappointed with the service, and the quality of the furniture

In February of 2017, I bought two sets of full mattresses and two bed frames, costing over $ One of the bed frames was brokenThe leg came apart, from the rest of the frame, which is clearly factory defect, remind you this a metal bed frameWhen I return to exchange it it was said by representatives that there was nothing they can doMy teenage child was involved and could have been hurt, because the bed was for my child

7/17/
On 5/12/17, I called about using my warranty to replace or fix my furnitureI was given an email address to submit pictures of my furniture to and I did soI was told it would take weeks to be processedAs of today, nothing has been done to resolve my issueOn 7/17/17, I was on hold for over minutes to be told to call rhem back at the end of the week to check and see if its been resolvedTwo years ago, I received two couches in different colors, one black & one brownI had just experienced the loss of my boyfriend & was emotionally sick & wasn't able to be home for a swapBut even then I had to speak with their corporate office for over a month before a responseI just want my warranty to be honoredThey've had two months to make this happen & now expect me to call them to keep checkingThat is not doing good business

I purchased a leather reclining sofa set from American Freight some time agoWe also purchased the lifetime guaranteeMonths ago, the left side reclining cable broke on the loveseatNow the chair will no longer reclineMy husband contacted American Freight on October 25th and explained the situation and we were told they would order the replacement cable in order to repair the chairA few weeks went by and we heard nothing, so my husband called...apparently no one at the store remembered the problemMore weeks went by and we were told the part is on orderdays passed and someone told us they were going to look in their inventory for the partMy husband now calls every Monday like clockwork and is told another story repeatedlyThey have no idea where the part is or how long it is going to be until it is fixed Now....more than days have passed and still we have seen absolutely no resolution whatsoeverWhen my husband approached the customer service rep regarding eithe

American Freight did a company check for $to put towards this cleaning since her Guardian claim was deniedThis is being sent to her address (at this time she is not permitted to come into the store and begin verbal abuse towards our employees) for the claim that was denied by guardian
WARRANTIES ARE NON REFUNDABLE!!
This customer does have a year manufacture warranty but the furniture must be defective and pictures of defects must be sent in order to determine an approval on a replacement or a denial on a replacementPLEASE NOTE: Manufacturer warranties MUST WARRANT A MANUFACTURES DEFECT NOT DIRTY FURNITURE!!

Sofa was delivered damaged twiceThe second time they delivered the sofa it was damaged alsoThey wanted me to keep the damaged sofa and if I kept the damaged sofa the company told me that would reimburse me a hundred dollars in a checkThis would be payable in two weeksI called the company numerous times and they keep telling me the check isn't available yet.I had to wait weeks for the second replacement sofa to come in only to have that sofa damaged also..Everytime I call or go to the store they keep telling me the manager is unavailable

I ordered furniture from this company back in MarchI got my couches no problem but the bedding set I ordered I still have never received all of the piecesThey had given me dressers and a mirror that I had ordered and one set of posts for the actual bed but never received three of the pieces to my bed that total $I had to call them several times to try to sort it out and was given the runaround several timesTwo months later they supposedly got in the rest of the pieces but were broken and since then I have not heard another wordI emailed their customer service almost months ago now saying that I don't even want these pieces anymore and that their stores customer service had been incredibly unprofessional and unhelpful and never heard a word back from them eitherI want my $for the merchandise I never received

I called the watranty company AGAIN AND THEY STILL DONT HAVE ANYTHINGthis is a American Grieght issue if the only way o c an fole a claim is if they teceive the information from American FreightIf AF is so certain they have it, then they should do a way call

I ordered furniture from this company over months agoWithin an hour of bringing it home we discovered both the love seat and couch were brokeWe called to have them exchange it out where they said they wouldWe set up different times for them to exchange it and it never happenedI then contacted the VP of the company and he switched the couch but not the love seatWe called and they said they would switch the love seat but instead brought another couchI got the furniture 2/27/and on 4/13/they brought the couchon 4/17/they brought the other couch instead of the love seat

We swapped out there sofa and loveseat free of charge on the 24th of Oct

The warranty does not cover "odors" or comfortability. Customer has had this mattress for months. Unless there is a warrantable issue, there isn't anything we can do for this customer. Our sales are final this is stated on customer receipts and signs above all
our counters. We would be happy to give customer a percentage off if she wishes to purchase a replacement but she can not be replaced for free

In mid August of this year, I purchased a "Madesto" dresser and nightstand from American Freight, *** **The nightstand was available in the store, but the dresser had to be deliveredI was informed by Greg that it would be in by mid SeptemberAfter the second week of September, I phoned the store and spoke with Greg againhe informed me that the dresser was on a truck and on its wayA week later, I phoned againthis time I was informed that it wasn't on a truck and that it wouldn't be delivered until the store had ordered enough merchandise from the manufacturer to fill a foot trailer Approxtwo weeks ago, I was informed that it had finally arrivedI went to the store to get it, and was informed that they ordered the wrong dressermy wife then spoke with the "regional manager" who told us that WE could drive to Pittsburgh to pick it up.(2hrs away) We declinedThen he said that he would send someone to get it, and it would be within two weeksI phoned again, spoke w

I purchased a bedroom suite with night stands, when I purchased it the sales clerk told me that they only had one in so he had to order the second one and when it came in, I just had to come and pick it upI gave them weeks, I called to see was it in, the first person that I talked to looked it up and told me that it hadn’t came inHe told me that it should be in later that week when the truck cameI called that Saturday and they told me a different story, that it was delivered to meI told them that they didn’t have it in stock when I purchased it and I haven’t been able to resolve this issueThe salesman knew that he didn’t have it but he said that they had to follow proceduresI want what I paid for or I want my money back

I bought a sectional couch from american freight in February of The furniture that I bought was infested with bed bugsI tried to call and talk to someone about this issue and I was basically dismissed about the issueI paid close to $for this furnitureAnyone that I speak to at this furniture store blows me off and insist that I was the cause to the infestationI have had the furniture treated with heat to kill them but to no avail it didn't workNow I'm in the process of getting the furniture chemically treatedWhich will take three weeks to complete(They have to come one a week for three weeks) I bought bedroom furniture from another place and it is not affected by bed bugsThe problem stems and was started with the couchI did not have an issue with bed bugs before the furniture was deliveredThe biting of these bugs started immediately but because the furniture came from a warehouse I assumed it might be spiders or some other form of insectBed bugs was the

Both the manager and myself tried calling this customer again this morning with no luck. Once again, her voicemail is full and is not accepting messages so the manager sent her another email asking for a picture of the sectionalWe need to make sure this is no signs of negligence. The store stands behind the product we sell and will gladly exchange any defective merchandise however, we cannot exchange furniture that has been abused

I really enjoyed coming to this store they were very helpful very knowledgeable they gave great discount very friendly very helpful a great place to come and get your new furniture

I bought a pillow top mattress set which I bought on February 28,it is sinking in the middle of the mattress which shouldn't be happening in such a short period of time I spoke to a clerk at the store and they told me to email pictures to show the difference in depths of the mattress I did so on several occasions asking them to please contact me I have not heard from the company at all I just want to exchange this unfit mattress for a new one

It's the end of the week I have yet to receive my beds or word on my beds!!!!

used the lay away deal,dim lit warehouse hard to read form I signed, sales guy basically led us to think once furniture paid for no more auto payments to come out(months)Come to find out it stated if wasn't paid for in months we would pay double the cost!! Stay away from this place, I am refusing to pay te other I think we were mislead(i gues I should have taken a magnify glass and flashlite to read, we are on fixed income but this taught me to not buy til you have the money, finance company American first got a little richer--shame on me for trusting sales people when forms are hard to read!!!

Hello My Name is ***I ordered a Dining table and came home and fitted itThe store staff were very sweet and kind enoughThere was a missing part on all the chairsI went to the store and they helped me get a replacement so kindNow, I am seeing there are some damages and the chairs are not proper can I ask for a returnSeems, you dont have a return policy